I came into the LabCorp on Meeker Blvd in Sun City to complete a mandatory employee wellness check…read morefor my health insurance discount. My experience was incredibly frustrating from start to finish. For a month, I tried to book an appointment online, but there was absolutely nothing available across the entire Phoenix metro area. Forced to walk in, I was then told the wait would be over two hours for a simple blood draw. When I tried to explain the situation to the woman at the reception desk, she seemed just as frustrated and overwhelmed as I was. It's clear this location is severely understaffed, and the staff they do have are bearing the brunt of patient frustration. Closing the Bell Road location has put an impossible strain on the remaining labs. This is a basic service required by many employers, and LabCorp seems completely unprepared to handle the volume. Save yourself time and look for alternatives--this was a complete waste of a morning.

The ladies here are always super caring, helpful, and friendly. Kim is my favorite phlebotomist…read more Even when crowds are at the door and in the waiting room, they keep patient. They are kind and take extra care with the elderly. This is my favorite LabCporp.

8 years taking the kiddos here. Mariah! I finally remembered to get her name! She is a superhero…read more All the gals who work here are wonderful, but she is our fave. She takes the best blood, and our older girl didn't flinch and actually was smiling. Our younger one is a screamer. Seriously loud! Takes 4 of us. This location may get busy, but they move fast. Can't get in soon enough trying to schedule an appointment online? Just walk in. Kiosks make it easy to check in, and if you need assistance, the ladies are always willing to help. They work well together here. I have never had a bad experience yet. Sometimes a wait, but for the number of people, the wait isn't bad. Bringing kids? Don't forget a snacks, water, tablet or phone, or coloring activities to keep em busy. They can text you if needed and you can wait in your car if you like.

The first time I went, they care quality in office experience was a lot better for the type of care…read moreI went, which was a pre-employment drug screen. I couldn't believe that it came back that it was a negative, but it was diluted well. Hello I live in Arizona it's 115° every day so yeah I drink a lot of water negative is negative so the first experience was OK. The second time I had to go with the office experience was far from Pleasant, so I guess it's a maybe because it's really individualized to the day and time.

Came here for an employment drug screen. The hours posted online and on the door say 8:00AM-3:00PM…read moreand that they're closed from 12:00PM-12:30PM for lunch. I got here at 11:43AM and the door was unlocked, the door from the lobby into the back was left open and no one was up front. At about 12:01PM the lady came back and was like, "How did you get in here?!" I must have scared her because she wasn't expecting someone to be in the lobby. She did my drug test despite it being her lunch time. She was really nice and called me "babe."

Waiting for 3 hours and still waiting. Disgraceful. Currently 27 people waiting with only 9 chairs…read moreand a waiting area that can't handle this many people. Only one employee working. She is checking people in and performing the lab tests. ONE SINGLE PERSON DOING INTAKE AND TESTING. There must be some regulation concerning this situation and I'm going to find it.

Appointment only. So make an appointment online before you show up. Sometimes they do not have my…read moreorder, but I call my office, get them to fax it, and all is good. Not sure why it is rates so low. It is clear it is appointment only. They are easy to make. Service is always quick once I get checked in.

The fact that you are the ONLY one that requires an appointment even when your lobby is not full…read more What happened to customer service and patient care??? The employee at the window while pleasant, was not able to find resolution for people other than redirecting people to other facilities. Also, your sign should be in front of your office rather than in front of your front window. It would prevent the patient from feeling uncomfortable by NOT SEEING YOUR SIGN It appears your other facilities are unaware that you are an appointment only facility. Also, your facility always seems to be behind.

Labcorp consistently lacks professionalism and basic compassion for patients. Appointments are…read moreroutinely behind schedule, with no communication or accountability, and staff are often unhelpful and dismissive when you ask simple questions. Healthcare requires empathy, organization, and respect for people's time, none of which seem to be a priority here. Unfortunately, this has become a pattern, not a one-time experience. I would not recommend this location to anyone looking for reliable or respectful care.

Very convenient place, since my surgeon is upstairs!! I have been to other Labcorps, and this…read morelocation is one of the best. Got me in, did my testing and got me out!! Place is really clean, and the employees are really nice. For now on, I will be going to this location only!

Poor Experience with Long Waits Despite Appointment scheduled…read more I had an appointment scheduled for 7:00 AM today at the Sonora Quest location in Peoria, but it was a frustrating experience from the start. When I arrived, there were already 16 people ahead of me. I didn't get checked in until about 7:10 AM because the line at the kiosk was so long. A big issue I noticed was that many of the people waiting were walk-ins, which seemed to slow everything down for those of us who had actually booked appointments. The staff was polite, but the system clearly wasn't handling the volume well. Suggestion for improvement: Sonora Quest should offer online check-in in addition to the kiosk. This would let scheduled patients confirm their arrival ahead of time, reduce congestion in the waiting area, and help prioritize appointment holders over walk-ins. Unfortunately, this was not a good experience at all today. I understand labs can get busy, especially in the mornings, but with an appointment I expected a much smoother process. I hope they implement better check-in options soon to make visits more efficient for everyone.

What couldn't improve? I called several area locations, and between getting stuck in voice jail…read moreand getting disconnected numbers, I was disgusted. I wasted a lot of time trying to give them my business only to be left hanging. I wouldn't go to Sonora Quest if they were right next door. That's poor management and customer service. You would think in the Sun City area they would be extra vigilant about customer care. I will NEVER attempt to use them again, nor will I recommend them to ANYONE! Such a shame. Get your act together, Sonora Quest!!

The best Sonora quest I've ever been to. I came in as a walk in and as soon as you check in they…read morehave someone in the waiting room checking lab orders. I was called back within 10 min and was out within 20. Very happy with this Sonora quest.

Pros: I did not have an appointment, and I was in and out very quickly!…read more Cons: Their printer was down, so they had to handwrite a label with just my name and date of birth. Unfortunately, the label was not placed on the specimen in the appropriate way; it was loosely taped around it. I assume this was done so the label could be removed later, but my concern is that if multiple specimens are handled this way, it could potentially lead to mix-ups or errors. Typically, results are available within a few days. It has now been a week, and I still have zero results. My doctor's orders are also no longer showing as pending, so I'm unsure what happened or where things stand. I'm hoping this was simply a delay and that my results will be available soon.

i love this place for my baby!! the pediatricians are so kind and nice. the front desk people are…read moreawesome and kind. i felt they were very thorough with their care for my babies health did so many more things than the last place! very clean, and fast didn't have to wait for forever!

Sweet, and straight to It front desk ladies. No wait time for my appointment. I was a new patient…read moreand they still seen me fairly quickly. Clean office. Doctor was a good listener , attentive.

After writing about my experience at Abrazo ER July 7th above, I went online and saw that the nurse…read morehad removed penicillin off the allergy list and added Losartan as I requested. The medication list still had the same errors, but I was happy that she followed through with fixing the allergy list. So thank you! Diane Bedlington

We visited this emergency room on March 18, 2026. My wife came in with abdominal pain. The doctor…read moreordered a CT scan, an ultrasound, and blood work -- then we sat and waited nearly four hours because everything was sent out to an outside provider. When the doctor finally came back, he told my wife she had cancer on the liver with metastasis. We were absolutely terrified. He scared us beyond words. We decided to get a second opinion at another hospital. Come to find out, they were hemangiomas -- completely benign. No cancer at all. That older doctor had no business delivering a devastating diagnosis like that without being sure of what he was reading. He should be retired. On top of the emotional nightmare they put us through, the bill came in at $41,000 -- and we're stuck paying $3,000 out of pocket. It feels like they were just running the clock and ordering unnecessary outside services to charge the insurance company as much as possible. It's outrageous, and it's no wonder insurance costs keep going up for everyone. Do not go to this emergency room. It is hands down the worst. Between the misdiagnosis that had us believing my wife was dying and the astronomical bill for incompetent care, I wouldn't wish this experience on anyone.

The staff I interacted with were fine but they need to stop taking walk ins or do something…read moredifferent because I came as a walk in not knowing you needed an appointment, waited 2 hours to have blood drawn. Came in two weeks later with an appointment and was seen pretty promptly. Came in today and made an appointment at 1pm it's now 120 I'm still showing as 9th on the list and who knows what's even happening because they call back people who aren't even on the list. It's crazy. This isn't efficient and it just sucks when you make an appointment for one blood test hoping it will be quick and it turns into you waiting for an hour+. Nightmare.

Extremely crowded waiting room. Appointments are recommended. They take walk-ins, but beware! You…read morewill be bumped because those with appointments have priority. It is so crowded that it made me feel comfortable if someone has a cold or an upper respiratory infection. The check in devices are wobbly and made it challenging to sign in. This is my second Sonora Quest Lab visit I have been to. They are hurting for staff both times. Many people are frustrated and leaving in a huff. Walk-in wait is 1.5 hours and they close at 2 pm. I don't know how we are going to solve our shortage in laboratories.