Extremely crowded waiting room. Appointments are recommended. They take walk-ins, but beware! You will be bumped because those with appointments have priority. It is so crowded that it made me feel comfortable if someone has a cold or an upper respiratory infection. The check in devices are wobbly and made it challenging to sign in. This is my second Sonora Quest Lab visit I have been to. They are hurting for staff both times. Many people are frustrated and leaving in a huff. Walk-in wait is 1.5 hours and they close at 2 pm. I don't know how we are going to solve our shortage in laboratories. read more

Walk-in wait time is well over in an hour. If you have low blood sugar, it's an impossibility to go in fasting. Totally mismanaged if you can get someone to talk to it's a miracle I have made appointments online only to find out that they don't have any record of it when I come to get my blood work done what a joke this operation is read more

Dropped off lab samples March 2 with an appointment with the requesting doctor on March 25. Cannot believe the results are not ready yet. Called for a status today and the answer was they had not gotten around to completing the tests. So - my Dr appointment today will be a waste of time for both of us. Thanks Sonora Quest.......maybe Snore Quest........ read more

I was one of the first in line. There were two people ahead of me going in the door and I still waited one hour. Sonora quest sucks. They always have depends on the location of how bad it is. But I have to say a huge kudos, major, major kudos, and please give her a Christmas present to Bugsy. She was absolutely fantastic this morning. I went in and wasn't feeling good and she is amazingly friendly and I went in for one doctor and asked her to look and see if they were other doctors. She found two other ones that needed to be done and she did all three doctors at one time. I can't tell you what a blessing that is so that I don't have to go down and sit again, so thank you so much Bugsy for your wonderful caring and professional demeanor! read more

The vast majority of people believe Sonora Quest to be worse than the DMV.(just ask google) Not so. They are the DMV if you had a shotgun wound. The most incompetent staff and inept corporate offices this side of an inner city burger king. You should always assume there will be a problem. They've erased or forgotten standing lab orders, they've billed me unnecessarily, not a single employee on site can explain anything. Appointments are booked months in advanced, non-appointments take hours. On the corp side, the back office and customer service is absolutely atrocious. Lab results take forever when compared to any hospital lab. If youre getting multiple labs done for more than one doc then all the results will wait while they complete everything. I have one test which is apparently longer to do than others. Meanwhile the results I need right away sit somewhere completed but unavailable to me. If you are under care with anybody at Banner Hospital, please remind them that you do not appreciate them relegating your Healthcare to someone who obviously does not care about your health at all. read more

Make an appointment it's alot easier. They're always busy, but they do get you in quickly with the appointment.

My daughter needed blood work done twice in the last 3 weeks. As a walk in it can be confusing. We waited less than 40 minutes each time and the phlebotomist was pleasant once we were back in the room. read more

I just sat on hold for about 28 minutes, only to get a rep who was impatient. I was trying to schedule and considering two locations based on availability. The lady hung up on me. This isn't my first bad experience with this company, but it's the first time I'm writing about it--I don't do many reviews, unless I've had recurring bad experiences with a given company (pretty rare). I won't be using this company again, though I have to begrudgingly complete this one last test I tried to schedule today. What a shame--customer service is so easy, it's amazing they're getting it so wrong. read more

The timing of service is very punctual when making appointments ahead of time. The staff is very capable and courteous

Been going to this office for several years and always had a good experience. My last visit I forgot my glasses (couldn't self check in on the pads) which normally isn't a problem but now there's no one at the front desk to check you in. I waited 15 minutes for anyone to talk to. Others had the same problem. Took two people to take my blood. The first phlebotomist couldn't get the sample. The sign in the waiting room said 0 minutes wait for appointments. I was there 45 minutes!Office manager take note! read more

Do not go here for a walk in.You will wait forty five minutes as they do not alter walkins with appointments. Made a appointment later that was not convenient.But labs needed done and ended up with a technician that although she was in a great mood I do not need to hear her sing and see her dance while a needle is dancing around in my vein. Came home with a big fat hematoma :/ read more

My husband and I have been having blood draws at Sonora Quest for a number of years. The staff and phlebotomists at the Sun City West location are professional and competent. Offices are clean, appointments are easy to make on-line. The level of care the staff shows patients is wonderful. A couple of days ago phlebotomist Terra drew my blood. I can honestly say I did not feel Terra put the needle in my vein, that is how gentle she is. I was in and out in a few minutes. Overall a great experience with Terra or any of the phlebotomists. read more

no problems here. made an appointment and was taken on time. All I had done was blood draw and she hit the right spot. Results were sent to my doctor the next day. read more

I have been to this place several times. A member of the staff meets me and gets me signed in for the test that will be done. The phlebotomist will draw the blood and then you leave. Generally a painless process read more

Rude front desk person. Can't check in at kiosk waited turn checked in and was spoken to like a child. Extremely rude. Treated the lady in front of me like garbage. The actual tech was very nice. Who ever the manager is here you need to retrain your front desk staff. They stink Go somewhere else ... read more

Quick, clean, friendly service is the order of the day. Easy access and helpful staff. Painless blood draws. read more

Everyone is very nice, girls behind the desk and all the techs! I always ask for a special girl because I'm so scared to get my blood drawn, and she is very good with me. read more

Professional competent staff. I was in and out like it was nothing. Made bloodwork a breeze!

Went to my local location Sonora Quest Lab for routine blood work using their online appointment scheduler. Was informed after I got there that 1) They won't take my insurance? 2) They don't take walk-ins. (I had an appointment) and 3) Referrals are required? That was all a load of BS! I drove to another Sonora Quest location several miles away, waited for 15-20 minutes and had everything done within 5 minutes. read more

My appointment was at 8:15am. I was seen at 8:25am. The waiting room was clean and had plenty of seating. The staff were all pleasant and professional, especially the tech who drew my blood. No problems at all. I would choose this office again. read more

Making an appointment is like pulling teeth. They need to hire a few people to answer phones and make appointments. Spent over an hour on their website trying to make an appointment. Gave up. Please, hire some humans read more

I made an appointment at 9:30 am. Apparently they are not honoring appointments waited an hour to get lab work. I had a interview at 11:00 to get to that day and was rushed to get there. I will never go back to Sonora Quest labs. What is the point in making an appointment if you have to wait for an hour to be seen. read more

I usually go to the Bell & Reems location and get right in, very little waiting. Here, they're running way behind with a room full of people, no empty chairs. I think a couple of folks left without being seen. So far I'm 30 minutes past my appointment and a number of folks are ahead of me. At this rate I may be here till closing time - 2PM, an hour and 15 minutes from now. read more

The worst lab I've ever dealt with!!! Was told to drop my specimen off at ANY of their locations... total lie.... they wouldn't accept it, had to go to the location that gave me the specimen containers. The rudest employees I've ever seen. Management needs to send test customers in to see how awful their employees treat the customer. Wish they'd go out of business or better yet some competition come in and take all their business read more

Made an appointment, showed up and was turned away again! Couldn't find my info once again. Waste of time for a diabetic too not eat and Not get blood drawn. Shame on you! What is the point of scheduling if your employees don't know how to set them up? read more

I went to the senora lab on Apache Junction 2080 W Southern Ave, #B6. Apache Junction, AZ 85120. !!!!They SUCK!!!! 1- they do not respect appointments 2- if they do not know what that test is they dismiss it and DO NOT COMPLETED the test. Then lie to you when you question it. I had to go to them x2 now NEVER, NEVER again. Go some where else!!!!! read more

Incompetent staffing. No communication between docTors and location. Completely useless staff wouldn't even call the doctor. Horrible!!!! read more

Had routine blood work drawn this morning. East check-in with scan code received when I made appointment on line. Thanks for on-line scheduling option. And Kay D, the technician, was talented and explained each step along the way, including how/when I can expect results. We always use this convenient lab and are not disappointed. read more

Went in fasting you have to make a appointment so I waited 30 minutes for her to call me back up to make appointment she never did the people in back that take the blood are just standing around peeking out the corner waiting for a patient unreal bad service going to lab corps read more

Arrived early this morning. The room was "packed". It's been 2 hours & I'm still waiting. Was told that the computer was down & everything had to be handwritten. Staff was pleasant but the service leaves a lot to be desired. It seems that every time I come here the service has been slow. Banner needs to find a more efficient company that can handle the volume. read more

I checked in at the kiosk. I chose the option on the kiosk that said I was a walk-in. It accepted my name, date of birth and confirmed my check-in. The message on the screen said I was checked in and could monitor my progress in the queue on the monitor on the wall. Sure enough-my name was up there. I sat there about 15 minutes before I overheard a rude front desk person (unknown name) and her coworker Perna, talking rudely to a couple. In that conversation, I heard one of the employees say they don't accept walk-ins. I stood in the waiting line for the reception desk and asked them about it. They said that was correct. They stopped talking walk-ins last year. When I tried to have a conversation about why the kiosk would allow patients to think otherwise and wait with their name on the monitor, I was met with a blaming unsympathetic attitude. read more

At the Sun City West Sonora Quest Lab location you must have an appointment to have anything done. My appointment today was for 9:45 am. When I got there every seat (which were 6 ft apart) was full. There is at this time a huge upswing of COVID-19. I was asked for my phone number and to wait in my car. I gave them my husband's phone number. After 35 minutes waiting in my car I called them, left a message to verify that they had my correct phone number and to ask that they call soon. An hour after my appointment time I went back in and was told they had called a couple times to ask that I come in. The phone was hooked to the car and there is NO way that a phone call came to my husband's phone without our seeing it! The person taking my blood was very good so I felt 1 star was at least earned. When I got home there was ONE phone call to MY phone which I had left at home. read more

This location and embraced technology but it has failed. The automated check-in kiosk is clunky at best. The scanner does not work. I watched several patients trying to use it with their bar code without success. I arrived early for my appointment and had to enter my code because of the scanner issue. I received a message that I was early for my appointment and I was placed in "walk-in status". I was never asked to present my order form and had to go to the desk to let them know I had an appointment and this is when they took my form for confirmation. Only then did the status monitor indicated that I was "ready". The status board by the way is in a far location from primary seating area and the board is 1/3 of the video screen that is showing other newsy info. Most patients aren't aware that it is even a status monitor. This has been one of the most disappointing experiences I have had at Sonora Quest for blood work. read more

Very poor service. My appointment was for 8:15AM. Finally around 8:40 am I was called. Either get rid of appointments or learn how to tell time. read more

A bit hesitant after reading the poor reviews, but as I expected I had top notch service and use this location again in the future. The front desk was great and I was in before my scheduled appointment. read more

Wish I could give no stars. Arriving first thing in the morning, the waiting room was full, no seat available. Yet only one person doing blood draws. Three people were at the check in counter, 2 of which do blood draws, yet the entire time I was there, which was hours, they were just bs-ing. The people at the desk were very rude and condescending to just about everyone. I also heard them making fun of people who were in the waiting room. Now to my biggest issue. I am a type 1 diabetic and had to do fasting blood work. Type 1 diabetics are a very small percentage of the diabetic population and even smaller percentage of the general population. I recently moved from out of state and when type 1s had to do fasting labs, they were taken as soon as possible because of how dangerous and life threatening it is if blood sugar goes too low. When I arrived, I advised the people at the desk that I was a type 1 diabetic, fasting and my blood sugar was almost dangerously low and I needed to get it done so I could take some glucose pills. I was told I would have to wait over an hour. I explained there was a very real possibility of losing consciousness or seizing if I had to wait over an hour. I was then told I was not welcome there. Shocked I said what. Was told if I couldn't control my blood sugar I needed to leave. I needed to get the labs done and could not come back for weeks. I asked for a supervisor and was told they don't have one. I ended up having a 90 minute wait. The entire time only one girl, perla, was doing blood draws. The other 2 that do blood draws as well, were chatting at the check in desk the entire time. So many things that occurred there were unprofessional. I do intend to follow up and report all that occurred. read more

Made an appointment via their website which was promptly confirmed. Was taken within 20 minutes of my scheduled time, which I consider to be EXCELLENT. All of the people that I came in contact with, displayed patience, professionalism, courtesy, and a willingness to answer any and all questions. What more can you ask for? read more

Did online appt for 11/1 9:15 am. In the room, there were people with 8:45 appointment who still were waiting at 9:25. This office sucks balls. Not the first time I had to wait so whatever excuse they have is not acceptable. Nothing but an excuse. Lack customer efficiency. But they don't give a s*** cuz they know people have to draw their blood anyway. On top of all that, their automatic sign in tools weren't even working and they claim it was. They are a business like any business in corporate world. And if we are late more than 15 minutes, they delete us from the list, but yet we have to wait more than half an hour from our scheduled online appointment which they recommend and yet that wait wasn't to draw my blood, it was to process my paperwork. I know they located in Sun City West where people do move a little slower, but didn't expect them to be this SLOW. And it wasn't just me who notice and complained which is reassuring. read more