My primary care provider ordered both a mammogram and an ultrasound due to my medical history, which includes two prior lumpectomies. When I arrived at SimonMed, the front desk and reception staff were absolutely wonderful. Kind, professional, and doing their best despite the facility running about 20 minutes behind schedule. Unfortunately, my experience took a sharp turn once I was taken back for imaging. The technician, Monica, informed me she was only going to perform a mammogram and stated there was "no need" for the ultrasound that my doctor had specifically ordered. While I do not have a medical background, I strongly believe a technician should not override or deny imaging ordered by a physician. When I explained that the ultrasound was likely ordered due to my medical history, she stated she would not complete it without prior pathology reports (something I was never informed ahead of time that I needed to bring). I asked if she could contact my primary care provider directly, and her response was that it was "too messy" and that I could call instead. I found the response to be shocking and incredibly unprofessional, and chose to contact my doctor to request the report. I also explained that I would be leaving the country for an extended period and needed to complete everything my doctor ordered during this visit. Only after I continued to advocate for myself did she finally complete both the mammogram and the ultrasound as originally prescribed. I want to be very clear: the ultrasound experience and the reception staff were phenomenal, compassionate, and professional. However, the mammogram portion, specifically the interaction with this technician, was stressful, dismissive, and completely avoidable. Because of this interaction, I do not feel comfortable returning to this facility, despite how outstanding the rest of the staff was. Patients should never have to fight for care that has already been deemed necessary by their physician... especially when dealing with something as serious and personal as breast health. read more

MRI scheduled two weeks in advance for 5pm. Completed online paperwork 48 hours in advance and arrived at 4:40pm. It is now 5:54pm and O am still sitting in the waiting room, which is empty. I thought they forgot about me because no one has communicated anything or even acknowledged the length of time I have been waiting. I approached the counter and asked if I was still on the schedule. She said I was and that the person who runs the MRI is running behind. She went to ask how much longer for me. She came back with another 15-20 minutes!! Very poor experience as a patient. read more

If I could give 0 stars I would this place in Surprise Az does not know its foot from its ass. I went in to get X-ray dummy at the front desk said they have no technician today. First off why do you not have one everyday. She then gives me a paper and says I could go to these two places and get my X-ray. Went to the closest place which was twenty minutes away they said same thing to go to the other one. Go to the other one and there is almost a line out the door. Get to the desk and she says it's gonna be a two hour wait of course it is because you guys don't have a technician at two places so that place is taking all the people that the dummy at Surprise Az Simon Med and the other place I went too. Waited for over 2 hours and had to leave to get my grandson. Lady calls me from Simon Med to make an appointment. Made appointment for next day. Go in next day and was told that it will be a two hour wait because there was no technician her yesterday that is why you guys keep having 2 hr wait times. I go in the girl then tells me that appointments are made but X-rays are on a walk in bases. Then you should not make appointments and have a technician at all times it's not like you guys are hurting for one. So if you go to Simon Med surprise don't listen to the girls at the desk they don't know nothing and they are just winging it. I really feel sorry for all the older people who are dealing with this. Once again stay away from Simon Med Surprise they probably don't have a technician and the wait time is 2 hours. Good luck I am now going to Bamner to do all my X-rays. I hope who ever reads this goes somewhere else even if it is possible go to Sun City West and get rid of this one because who ever runs this place does not know how to train there people at the front desk. This was the last time I go to a place that does not care just give me your money and wait for 2 hours. This place. After waiting for an hour or so I asked if I am next or how many People are a head of me which the girl told me when I got there there was 6 people in front of me even though I had appointment then one of the other dummies piped in it's a two hour wait sir. So you can't tell me how many people are in front of me no it is a two hour wait. Finally got done after a hour and a half of waiting. Oh did I mention that appointments are no good they just don't care about us. Great job dummies keep telling everyone 2 hours wait. read more

Do not go here. I was scheduled for a diagnostic scan, my Doctor recommended a diagnostic scan but the tech literally tried to talk me out of it. The tech was rude, condescending and just didn't want to do her job. I cant imagine the amount of people who need diagnostic scans that she refused to do. I have made a formal complaint with the company and will tell anyone who listens. This was unacceptable. DO NOT LET ANYONE BULLY YOU INTO NOT CHECKING YOUR HEALTH. read more

This office charged me a copay even though my insurance said I didn't have one. They claimed to have verified it with insurance while I was there, which cannot be true since insurance told me that I didn't have a copay. If I refused to pay, they could refuse to see me. I paid. After it went through insurance and the service was paid in full by the insurance company, SimonMed did not tell me I had a credit. My husband had the same encounter, but instead of providing a refund or telling us he had a credit balance, they claim to have applied it to another visit even though we paid for that visit as well. I wouldn't go there unless you have money to burn and can wait for refunds to process. read more

I can't say much about their care because they refused to honor my appointment. I spent 30 minutes scheduling this appointment with their scheduler, verifying insurance- you know the drill. I complete intake forms. I show up at the appointment (time off work, babysitting blah blah blah) and all of the sudden they can no longer verify my insurance. I contact my insurance to check- no issues on my end. I attempt to clarify with Rebecca at reception- please note, that although this young woman can verify my insurance behind her desk, she refuses to take a call from my insurance to fix this discrepancy . And then the people behind reception try and pressure me into just paying out of pocket. No ma'am. I pay for this insurance. They did the same over the phone. They confirmed my insurance and then pushed that I pay out of pocket for a more advanced test. SimonMed is the reason why people don't trust doctors and the medical industry any more. You guys aren't trying to help people. You're just making it difficult and prioritizing people who pay more. Filed an official grievance with my insurance provider. read more

Scheduling Experience and Response I wonder if management reads these reviews at all here is my feedback: I receive anywhere from 3 to 4 calls a week from SimonMed even after scheduling my appointments this is annoying. It appears to be a process problem. Please fix it. In addition to these calls, I then spend time waiting online to explain that I've already made an appointment, confirming and reconfirming that a year has passed since my last appointment and then end up with a call to say they're going to have to cancel my appointment the day before because the year has not passed. This last complaint has to do with the individual who called me regarding rescheduling my appointment for the third time because they said I had to wait a year. I've had this discussion three times. Of course I was annoyed. The person did not acknowledge my concern or empathize when I explained the earlier issues, they merely said I have nothing to do with this. This is not my department. This is not what a patient wants to hear. A little empathy would go a long way when I repeated back to her what she told me "of course she had no control over it ( i admit i became sarcastic) especially when she insisted they were another department and she had nothing to do with. She then proceeded to inform me that I would have to reschedule and that she would not be spoken to that way. I did not yell I was not abusive. I did not use poor language, but I was annoyed that she didn't even volunteer to explore what might be some alternatives to helping me solve the problem for myself and others This works both ways and I also have choices. I can also tell you that I have friends who have experienced the same situation.i suspect that your people go through a lot of this. Two pieces of feedback. Reinforce the importance of empathy. It doesn't have to be agreement but certainly can go a long way to communicate that you've heard the other person Secondly, give your people an opportunity to pass along feedback in someway so that the individual taking the time to explain their frustration feels like someone is listening to them and that there is a way forward at the very least have them prepared with suggestions for how they might register their complaints. I would also suggest that you hire people who can step into the shoes of others. I agree that people don't need to put up with abuse but my response was sarcastic, not commensurate with this individual's comments, and then hanging up on me. Now the real test comes. Will you do something about this by the looks of your ratings on the Yelp site, It looks like it could pay off for you. read more

my appointment was at 7:00 am I was there before 7:10 I realize I was a little late but I waited in line to be checked in so by that time I was 7:13 and then they said I needed to reschedule, I ask about late policy she stated 10 minutes. I said I was here before 7:10 not my fault then she said they had already taken back the 7:15 appointment./.. totally a waist of my time and then I said I was supposed to get and X-ray too she said techs didn't come in til 8:30 again why would they expect me to wait over an hour after my mri ....... Someone needs to do something about the facility and how it being run and whoever is doing scheduling also . I see from reviews of this facility I'm not the only one who has experienced this issue!!! Am I going to be compensated for my time ??? I had to reschedule at another location and wait 2 hours !!! read more

I came to SimonMed for a follow-up breast ultrasound--an experience that, for many patients, is already stressful and deeply personal. In my case, it was even more so. I had just buried my 59-year-old sister two days prior after she passed away from cancer. I walked into this appointment as a grieving and vulnerable person, hoping for clarity and care. Before arriving, I was told over the phone by a SimonMed representative that my follow-up imaging would be included in my original self-pay amount. When I politely relayed this information to the front desk staff, the situation quickly became uncomfortable. Staff members discussed me within earshot as if I weren't present and repeatedly called out my full name across the lobby, which felt both unprofessional and a breach of privacy. I was then told that while insured patients would not be charged, as a self-pay patient I would need to pay $450. While I am able to pay this fee, I have chosen to take my business elsewhere due to the way this interaction was handled. During my visit, I also witnessed an elderly gentleman being spoken to in a similarly dismissive manner when he was told his appointment had been canceled due to equipment issues. The tone used toward him felt unnecessarily harsh and lacked basic courtesy. Healthcare settings--especially those involving cancer screening--require a higher level of compassion, discretion, and professionalism. I strongly encourage management to consider improvements in patient communication, privacy practices, and overall customer service. There are many imaging providers in the area, and based on this experience, I will be seeking care elsewhere. read more

It's always a bit nerve wrecking getting medical scans, but the staff at this location really eased my nerves & made it as stress free as possible. Everyone was so incredibly friendly and genuinely nice. When you encounter staff like this, you can tell they love their job and are treated right. In addition, despite the crowded waiting room, I was seen within 10 minutes. I will definitely be back to this location. Thank you for being so kind to me read more

I had a very positive experience with SimonMed. I scheduled a walk-in mammogram for myself and also had a physician-ordered MRI. The young woman who helped schedule my appointments was kind, patient, and provided clear instructions to ensure I was well-prepared. Although there was a 45-minute delay on the day of my appointments due to a previous patient running over, it wasn't an issue since I had no other plans. Once I was called in, both procedures were completed efficiently and without any hassle. Overall, I'm very pleased with the service and care I received. read more

From the moment my doctor sent over the order, the experience at this facility started off overwhelming. I was bombarded with automated phone calls, emails, and texts--far more than necessary--and they continued even after I had already scheduled my appointment. Unfortunately, things didn't improve when I arrived at the Surprise location. The front desk staff were not welcoming or helpful. They treated me more like a transaction than a patient, offering little to no assistance. On top of that, they charge a 3% fee for using a credit card, which feels unreasonable--especially when the alternative is using a debit card, something not everyone is comfortable doing for larger medical expenses. The technician experience was just as disappointing. During my CT scan, I explained that I'm not good with needles, but that didn't seem to matter. The IV insertion was rushed, and as a result, my vein was blown. I started feeling unwell afterward, and instead of showing care or concern, the technician seemed more focused on protecting herself from liability--bringing in a doctor via iPad briefly--then quickly moving me along and out the door. What really stood out was the complete lack of follow-up. I left swollen, bruised, and honestly scared about what had happened. No one called to check on me. I had to reach out to my primary care physician myself for guidance. I've been to other locations and had much better experiences, so I know this isn't how it has to be. But this particular facility clearly needs improvement--especially when it comes to patient care, communication, and basic compassion. Patients come in already not feeling well; the experience shouldn't make things worse. Needless to say, I will not be returning to this location. read more

Their ineptitude could have veey easily caused me great bodily harm. There is no communication between the people at this location and I can only assume that is the case throughout this company. Not only were they inept but rude as hell too. Thankfully, I caught their stupid mistake. I wouldn't recommend this company to anyone and I will never use this company again. read more

My CT scan appointment was at 8AM. Got a call on the way to my appointment that the Technician would not arrive in their office for another 40 minutes for some reason. Once I arrived at their office, the Technician was still not there - and there were 3 people ahead of me waiting for the same Technician. The icing on this melting cake was there was also major construction going on right next door, and the saw and hammering noises were crazy loud. There was no way that I could have sat there for possibly another hour waiting for my name to be called. I will reschedule, but not at this location. They definitely need to alert patients about and construction AND also their Technicians need to be reliable. I made sure I got up super early to arrive on time.....they should do the same. read more

They are always super busy and need an option for apportionments for x-rays. Went on a Monday morning, to be told 2 hour wait for X-rays. I was able to schedule to SMILE for an appointment that same day and had no wait time. read more

To begin with they send you constant texts and emails reminding you to be there 15 minutes before your appointment. I had an appointment for 9:30 arrived at 9:10. By 10:15 i had it and left. It was for a ct chest Scan which takes 10 minutes. They still are overbooking. I tried to give them another shot after 3 years. FORGET IT! Still as bad as it always was. Money hungry corporation treating patients poorly and im sure working their staff to death. read more

If I can give no star, I would. The girls at the front are extremely rude and unprofessional not to mention, the place looks horrible. Lights don't work, extremely dark, filthy as hell. I did X-ray few days ago and I was told their internet went down and can't give you the results in a CD. I was asked to come back the next day. I came back 2 days later and waited in line for someone to acknowledge. They finally did, o asked for the CD as I have a doctor's appointment and need those today. I was told, I have 2 I am making already, and if I can go to the Sun city location. She went on and said, they have 3 girls there and can do it. She can clearly see I am on a walker and can't drive around for the test results they had already paid my insurance for and I can't get. Stay away from this location! Nothing works here! read more

SimonMed Imaging - Surprise Stadium Village - SimonMed Imaging - Diagnostic Imaging Near Me - Surprise, Arizona

Very poorly run facility. Go elsewhere. I made my appointment on Thursday for Friday CT scan and X-rays. Waiting room was rather crowded; no one was at desk. There was a sign that said X-ray machine was broken. I further learned that X-ray machine had been down all week. Why weren't the people making appointments at the call center informed of this? Several people came in for X-rays including some rather fragile looking elderly people who had to then turn around and leave. Getting in and out of their cars was probably a chore in and of itself. The waiting room was not very clean. Simon Medical needs to put money into training its staff in communicating with their clientele as well as into setting up their waiting area with matching furniture that is sanitized. The facility I finally got my X-ray at was much more organized all the way around and were having everyone wear masks due the high incidence of flu in the area. They had a well set up pleasant desk staff to sign you in and a very pleasant waiting area with gorgeous photography displayed on the walls. read more

The environment feels more transactional than supportive. It seems focused on profit rather than genuine care, and interactions often come across as unpleasant rather than friendly. read more

Destinee needs a new field of work. No care that she announced medical information to the whole lobby, the lack of communication for this office is a joke, the lies that came out of her mouth in one sentence. The lack of compassion. An MRI was ordered over a month and they never got the referral from my insurance. Wth? She denied my treatment even tho there's an order from the doctor. read more

If I could give -1000 stars, I would. Disappointed doesn't even come close to describing my experience with SimonMed. First appointment when I showed up, I was informed their system went down and they couldn't do my testing. No call to let me before? Rescheduled for a later date, then they informed me they couldn't do my testing without seeing my prior testing results from my out of state imaging provider. This is a problem because SimonMed functions like a 90's company and won't share medical records via PowerShare (which every doctor's office and my previous imaging company uses) or a provider link. They will only take a CD, which is old school, absurdly outdated, and absolutely behind the times. Shame on SimonMed wasting critical time for people who put their lives and imaging trust in this company. read more

I have gone to this location in the past and had no issues. The past three visits have not been that experience. My husband and I have gone and left due to multiple issues with the front desk having an attitude about insurance coverage for my scans. On two occasions, for myself, it meant going to the location multiples time for one scan due to to the inept insurance verification system. My husband just went and was told we were wrong about his coverage even though he had the information with us. Over the last year or so the front desk have been combative and not helpful at all. I would suggest that there be sensitivity training around people and insurance coverage. As I said this was not the case but it has been over the last year or so it has just gone down the drain. read more

Waited 1 & 1/2 hours for a walk in X-ray. I had other imaging scheduled for a later time, which I will be canceling. NOT GOING BACK.

Staff was not friendly at all. My test said STAT but still after 72 hours no reports. Place needs updated and cleaned.

When trying to make an appointment many weeks ago I wasn't able to for about a week because their system was down. I was finally able to get an appointment on 3/17. I came in and tried to register but was told their system was down and a technician was on the way. Be prepared to be delayed 40 minutes to an hour. How can a company that relies on some of the most advanced medical technology not be able to keep their network up and running?? Recommend you seek another imaging company I'll be looking for one read more

Absolutely horrible company. Negative 5 stars for this ridiculous company. Had to wait 3 weeks to get in for an MRI. They called me the night before and said my appointment was canceled due to machine problems. Didn't even leave a call back number on the voicemail. They use a call center with foreigners who have no understanding of how to do their job. It took me 2 calls and over an hour to reschedule for another 10 days out. Day of appointment finally arrives. They ask me to complete forms I've already completed online, then after 20 minutes the receptionist tells me that they do not perform the type of service here and they need to reschedule me for 3 more weeks at a different location. She says a manager will have to "call me back later today." THE LEVEL OF INCOMPETENCE IN THIS COMPANY IS TRULY BAFFLING TO THE MIND. read more

This is the worst so called business there is. I don't have one nice thing to say about them. They held up my MRI for 6 weeks not releasing my order so I could go to Banner Imaging instead. They are rude on the phone and the most unpleasant people you could speak with. They cancel appointments without telling g you and they lie and say they leave messages when they don't!!! They are the WORST company ever!! read more

If you feel like dealing with incompetent receptionists. Waiting hours past your appt time while 45 people go ahead of you because they didn't correctly check in then go here. I even checked in through text and email from home sending in my drivers license, insurance card and copies of both orders. Ultrasound and Xray. Then I also checked in with through the text app when I arrived. I did ultrasound. And was in and out. Them I checked in for Xray! An hour and 45 minutes later after 40 people have came in and went out I asked again. They hadn't checked me in. Did have the order for the Xray. So basically it's pointless to waste the time doing online check in, email check in, text check in and taking pictures of your orders, ID card and medical card! I did all the footwork for nothing and they didn't do their jobs read more

I only have been a couple of times in my life, but the facility is clean and super fast. It was like a 3 minute car wash only I didn't come out any cleaner. Busy moms kmow how sometimes we tend not to take care of ourselves as we are busy looking after everyone else. I have has a habit the past 6 years of not drinking enough water though that is pretty much all I drink. Maybe a glass a day if that? Well I have been taking better care of myself and drinking more water. Kidney stones had developed due to dehydration so now they are all coming out. Had a CT scan just to check status as it had been a couple years and I have been having flank pain every day. Nothing I can't handle. The staff super nice and fast. I was in and out in 15 minutes. I did have an appointment and arrived 15 minutes early to fill out a tiny bit of paperwork. read more

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Keep loosing orders. My husband scheduled X-rays on Friday. Man he spoke with for scheduling said "yes I have your order, I'm looking right at it". Shows up Monday early morning for his appointment and front desk staff said there is no order. Husband calls his surgeon and they resend the order. Simon Med calls back to say they received the order and schedule another appt for Tuesday am. Husband goes to Tues am appointment and front desk staff AGAIN says they have no order. You can't even schedule an appt with orders so obviously they have them somewhere. I don't know what's going on with the staff here but this is ridiculous. How do you receive orders, say you got them, schedule the appointment then the next day don't have them? If we could give zero stars we would. read more

I'm so disheartened at my experience today at this SimonMed location. I was scheduled for a mammogram and ultrasound for a prexisiting lump and scheduled last week with a live person. I also completed online check in forms disclosing that I've had previous imaging done and shared what locations, when, contact information etc. Today I arrived early for my appt and was taken back shortly after. The tech that was with me was named Monica and asked why I hadn't followed up with previously imaging done, I just explained I hadn't and that the lump has changed and I'm meeting with a surgeon who wanted updated imaging and I already have that scheduled. She told me we'd have to reschedule because they need former imaging to compare and I told her I wasn't informed of that nor was I asking them to compare since my surgeon is going to do that at my upcoming appointment. She stated it was policy so I asked to speak to a manager. She then left and returned telling me the manager Kayla was unavailable and not at that office. I wanted to point out, I had ALL of my documents from other appointments along with 4 discs of imaging done in the past WITH ME IN MY PURSE, and was able to hand them to her but still she refused to do new images even though, 1- I was never told and 2- I literally had the discs of images in my hand. She took copies of my documents and said she was going to hold onto my discs and images and I was literally in tears and just told her to return them to me. What I'm most upset about is not once did Monica apologize that I was misinformed or offer reassurance that she would try to help me. When I pointed this out to her she just stared at me with a blank face. Someone in her profession requires compassion and a genuine care to want to help people through difficult and scary situations and she lacked any form of human compassion toward me today. Shame on her and SimonMed for not being more upfront about their "policies" neither on the phone during scheduling OR with their online check in documents. I am a reasonable person and I LIVE for positive reviews. Yes I am upset and I even raised my voice while crying my eyes out and told her this policy and the way it was being handled was bulls#%!. Not my finest moment but I'm honestly so disgusted at he she just didn't even pretend to try and care. Compassion and kindness go a long way in this world and Monica should think about that when she's basically refusing to help someone. read more

SimonMed Imaging - Surprise Stadium Village - Diagnostic Imaging Near Me - Surprise, Arizona

They called at 7:15 AM to confirm my appt and woke me up from a dead sleep after a rough night of not being able to sleep. Who calls someone's phone before 8:00 or 9:00 am! I was instructed to show up 30 min before my appt... to wait in a line 10 people deep! I would NOT recommend this place! read more

Wow.....showed up for an Xray. (Walk in basis). They tell me that the wait is 30 min because of people in front of me. 1.5 hours later, and 6 people coming in after me, I'm next in line.....this place might work better if they actually scheduled the X-rays instead of walk in. The staff are nice but the process sucks. read more

Simon Med is the worst. Today I came in for an exam and there were three employees at the reception desk. Two were on the phone and the one that wasn't (dark hair, wearing big glasses sitting to the far right near the front door) had a real attitude. She clearly is not happy working there. Very unfriendly, no smile, slamming papers, barking orders. Facility is very old and outdated and doesn't feel very clean. I'll be looking for a new place to go for my next exam. read more

Terrible experience. Walk in for xrays on website say until 4:30 I taje tine off from work and get there at 4 to be tokd thay are stopping xrays early. No reason. I can see the Xray tech is here taking people back so I explain that I took time off and could they please fit me in. They say no and that Sun City location does walkins until 5. I go to Sun City and get there at 4:30 to be told that they also stopped doing Xrays and that the tech has left. I'm obsiously frustrated and the girl at the counter is very empathetic and says she doesnt blame me and that this happens all the time. She also goes on to say that it's terrible that they keep doing this and that it's not fair to patients. Aside from the empathetic girl ay the Sun City locatuion, everybody else who I interacted with here is NOT friendly, NOT accomodating, and downright rude. read more

Besides looking like all of the furniture is pieced together from various yard sales, staff is not professional.

I'm only giving it one because I have to Give a number. i Was scheduled for a critical test that required prior authorization. I have been scheduled then rescheduled but this last time I called my Dr office and they said it was approved and gave me the # which I gave to agent and she said she emailed it to their prior authorization dept and rescheduled me. I had to go off meds 48 hours prior to test so was off them just like last time. They sent another email this morning saying they haven't received authorization but when told they have and again giving them the number and stating both Dr and health insurance have told me my test was approved till 1/8/26 they put you on hold and never come back and put you to survey. In other words hung up. I called my cardiologist office and asked them to send it to Banner. I'm so done with simon med. horrible service. Will never recommend them. I would die while waiting for his test from them. read more

I had an appointment. I arrived early for the appointment and was told that the technician was running late 45 minutes late. But soon 45 minutes became an hour an hour became an hour and a half and then it became two hours and 15 minutes after my appointment is when I finally was able to receive my service. Well, most of the receptionist were helpful and polite. The one was awful and rude. I'm not going back to this location. read more

My review is based on the people who book the appointments. I have NEVER dealt with such incompetent people in my life. I make an appt for a CT and the notification I get is for an xray, the same cray on two different dates, and this is only one of many booking problems! I then tell them to cancel one of the appointments and they tell me that if I cancel the appt, they will need a new order from the doctor. That is an absolute LIE!!! Get better people in your scheduling department SimonMed and preferably people who can speak better English! read more

quick in and out,all the staff that i met knew their jobs very well! Lynn H, surprise az.