I just left this facility, having undergone my first mammogram. After reading the reviews I was…read morevery nervous, but I have no idea what some of these reviews are complaining about! The facility was extremely clean. The receptionists at the front desk were friendly and efficient, working through the line extremely quickly. I was seen 5 minutes before my appointment time, but arrived 15 minutes early as instructed to check-in and the technician performing my procedure explained everything to me, and made sure I was comfortable the entire time. I could not have asked for a better experience for my first mammogram from start to finish.

I received numerous texts and calls after I needed an x ray. The emails and texts mention that…read morex-rays are walk in and no appointment is needed. I go to this location on a weekend, they mention there is no x ray tech there. They send me to a second location. I call the second location before making the drive to confirm that they have an x ray tech. They confirm but once I arrive they mention they cannot help me due to the x ray I need and the tech did not do those type x rays. I mentioned I called to confirm and she said "yeah I don't know why they would send you here". She tries to send me to a 3rd location. I call again to ask why do they mention "walk in" if the actual x ray hours are only M-F 8am - 3pm. I explain that I am not driving to a 3rd location after already using an hour of my time and my gas. The call center person said "maybe it's the type of x ray you need" I asked if he could confirm that the location would be able to see me. Places me on "hold" and it just sends me to the survey and "thank you for calling Simon med". They fail to communicate properly on the hours that the x ray is available and give you the run around. The call center person was not helpful as I called before going to the 2nd location just to get turned away. It would be more helpful if you were able to call a DIRECT location that you plan on going to versus a representative who has no idea about medical needs and just says "yeah they have a tech"

Short wait time, friendly and knowledgeable staff, concerned and caring doctor on site...I highly…read morerecommend.

I was very disappointed with this center. I had extreme stomach pains and my doctor wanted an MRI…read moredone stat on Friday. I couldn't get an appointment close to where I live until Monday so my doctors office made an appointment for me at this location. When I got there I told them that my doctor wanted the results immediately and to call him after the MRI. After the MRI was done I told them again my doctor was waiting for the results and they told me the radiologist left and I would have the results on Monday. I should have gone to the emergency room instead of driving an hour to get there. They told me my doctor didn't say it was stat and it was written on the order and they informed them when they made the appointment. Very bad patient care.

Yikes... 100$ for a DEXA scan is $35 more than AZ Tech Radiology in Tempe charges…read more My friend and I are on a special diet/nutrition program right now (MedShape Weight Loss Clinic) and are tracking our progress through DEXA scans but... I think we'll go elsewhere! Won't see ya here!

This place is horrible. Unfortunately, because of my insurance, I had no options. They called…read moreme yesterday and scheduled the appointment for today, told me to come in at 1:30. I arrived at 1:20, checked-in and paid my co-pay. At 2:45, I went up to the window to find out sky I hadn't been called back. She tells me my appointment is on Monday. Apparently they were going to just have me sit there all afternoon. The office manager gives me a sob story about how the girl is new, how they are short-staffed, etc. Yet throughout my 3 hours of storing here in pain with a hip fracture, the staff is hanging around, socializing, laughing. No sense of urgency, no courtesy. At this point I'm a bit terrified to have such an unprofessional company handle my MRI. Stay away!

My husband and I were so happy our daughter invited us to her prenatal ultrasound yesterday. It was…read moresuch an awesome experience! Ultrasound Technology is so advanced in comaprison to when I was having my children. At yesterday's U/S, fetal measurements were taken of limbs, brain and all vital organs. Heart blood flow was illustrated with red and blue colors representing venous and arterial blood. This tiny fetus came fully alive on the huge video screen and delighted us for 45 minutes doing summersaults and other baby gymnastics in utereo :). Brandy was the Ultrasound Tech and was very professional, explaining everything in detail. My favorite aspect of this experience was the full set of photos immediately sent to my daughter from the Ultrasound. My daughter loved getting these images to share with family. It was so meaningful and special to learn that my future grandson weighs 1 pound now, hear his heartbeat, and see his development so far. Thank you Valley Prenatal!

From the moment you arrive till the time you leave the staff is great and it's never a long wait,…read morealso if your scared of needles like me please request Jackie she's the best and very caring

The visits have, thus far, been fine, but their web portal and app are rage inducing. Doing a…read morepassword reset or trying to sign in is literally click, wait two minutes, then the screen responds like you just clicked it, spins for about three-five minutes, and when you have to do a text or email verification code, it either never shows up or will eventually show up with 10 of them. I recorded but can't post a video of me trying to reset my password, it was already a minute in when I started recording a two minute video, then at least another minute for the page to finally move to the next page, which is crazy in 2022.

I would not recommend this office at all. When I made my appointment I specifically requested a…read morewoman doctor because that's what I personally am comfortable with, however, when I arrived for my appointment, I was told that I was going to be seen by a man, Dr. Davidson. He was very unprofessional during my appointment, I came in to address ongoing pain that I've had for almost ten years, but when I tried to tell him that, he completely disregarded my concerns and didn't actually listen to what I was trying to explain to him. He didn't seem to actually pay attention to the answers I gave him and had me repeat myself multiple times. Overall, this appointment made me feel completely dismissed and belittled and did not at all address any of the concerns that I came in for. This office completely wasted my time and I will not be coming back.

Place was an absolute waste of time. Completely unprofessional. I had a two week appointment after…read morea Doctor referral, and arrived on time at the Litchfield facility. After I get to the examination apparatus I'm told they don't have the proper equipment and I have to go somewhere else. Basically that's it. The so called specialists told me to go to the front desk. I was so disgusted and unimpressed I just returned to my Doctor to let him know. I also let my insurance company know, just in case they try to put in a claim.

Stood in line before cut off time for X-rays made it in time - stayed in line over 20min because 2…read morepeople in front of me took a long time. And then got turned away because it was already 10min past their cut off time. Such a waste of time. Don't say you take "walk ins" for x-rays until 4 (like it says in the website by the way) and then turn people away. No regard for people who work full time and are trying to get things done at 3:30.

I accompanied my pregnant daughter to a routine ultrasound appointment yesterday at Desert Maternal…read moreFetal Medicine. Our experience was amazing from start to finish! The office is very clean and looks new. We only had to wait 1-2 minutes before being taken back for the ultrasound. Brooke, the Ultrasound Technician, was outstanding . She was professional, welcoming, and reassuring. Based on the clarity of the images, the ultrasound equipment seemed to be state of the art ( in comparison to other ultrasounds I have been to with my ddaughter and daughter in law). Brooke explained everything in detail, and was very thorough, checking measurements, anatomy, and organ development. All of the images and videos were emailed to my daughter upon leaving. I highly recommend this medical center. As a retired Registered Nurse, I can usually determine competent medical care, and all aspects were there.

This was one of the most disorganized and unprofessional medical offices I have ever dealt with…read more My wife was referred for an emergency ultrasound after concerns from her OB about our baby's health. Because of this office's limited availability, the earliest appointment they could offer was over a month out, several weeks after the OB recommendation. In a situation where timing actually matters, the delay alone was unacceptable. When we finally got to the appointment, we found out they had scheduled everything without ever confirming that they accepted our insurance. Because of that, we were left with a nearly $2,000 bill for a visit that should have been covered. Since then, I have called repeatedly to try to resolve this. Every single time, I am told someone will call me back in 24-48 hours. Not once has that happened. After more than three months of trying, not a single call has been returned. No follow up, no accountability, no effort to fix a mistake that they caused. Instead of addressing the issue, they chose to send us to collections, which makes it very clear where their priorities are. Rather than speak with a patient who is actively trying to resolve a problem, they would rather ignore it and escalate. During all of this, my father was taken to the emergency room for heart issues. He ended up being in the hospital for over two months and ultimately received a heart transplant. He is now recovering at home. How is this relevant? Well, if you are considering dealing with this business, remember that it would be faster to get a heart transplant than it would be to work with them. This has been an incredible situation to deal with while supporting my pregnant wife, navigating a family medical crisis, and trying to get a response from an organization that seems completely indifferent to the people they serve. To be fair, the doctor was good and the care itself was fine. There were no issues there. However, everything surrounding that care is completely broken. The scheduling, the insurance verification, the billing, and most importantly, the complete lack of communication when something goes wrong. If everything goes perfectly, maybe you will get through your visit without issue. But if anything goes wrong, you should fully expect to be ignored and left to deal with the consequences on your own.

I had my mammogram appointment here about two weeks ago. The location is convenient -- it's in the…read moreparking lot next to Target and surrounded by several other businesses. When you enter the building, the suite number and name are clearly listed outside the door, which makes it easy to find. Upon arrival, the receptionist was polite but a bit dry, not as welcoming as I've experienced at other locations. The technician who performed my imaging was very kind, friendly, and informative, which I appreciated. However, I was a little taken aback when I entered the exam room and noticed another patient's gown still sitting on the bench -- it made me question whether the rooms are cleaned thoroughly between appointments. Overall, my experience was decent, but I may consider returning to my previous location in the future.

Horrible scheduling system. They are all thumbs. Scheduled twice for xray and the appropriate tech…read morewas not available. And I had an appointment. Both rimes. Never had a problem with SMIL.

Wonderful experience for my CT Heart scan. From initial scheduling to check in to the test itself…read more Everyone was awesome. Highly recommend!!

I have been to this place many different times & I always have great feeling about the staff…read more Especially, the technicians handle professionally. I wish I remember all the technicians I dealt with but just name of few are Darcy, Elizabeth, Caitlin & Tiffany. It seemed Tiffany took time to make sure not to miss anything... Made me feel really comfortable! Thanks to everyone!

I went palm valley back in June 2025 to see my long time Dr, Davidson, when I went in for follow…read more up in January 2026 the front desk was rude when I ask about wait (30 min) past scheduled appt. I was seen by Liani, she seemed nice and tried to change my original Treats follow up from 3 months to six month. I wanted to follow Dr.Davidson treatment plan, she agreed. I called to make follow and was told I had a six month appt and rude reception would not listen . i ask to speak with office mgr and the call was disconnected I called back several time and when they picked my call it was disconnected. I filed a complaint with insurance and waiting to hear back. Needless to say Palm Valley Avondale is unprofessional and staff don't give a damn.

Terrible terrible place! Do not come here the staff is very very rude. Very unprofessional.read more