Terrible experience. My appointment was moved and rescheduled 3 times and I was worried showed up…read morethat it would be rescheduled. The receptionists don't greet, nor do they talk to you about next steps etc. she just asked for my I.D and handed me the paperwork to fill out. I had to ask what would be next. It wasn't until I asked the other receptionist to make sure my insurance is covering. they were STILL checking , my scheduled time was for 3:15 and still running my insurance check. Why isn't this something that could have been done prior to me coming? I waited 50 minutes for them to tell me that they've been on the phone with my insurance and they were giving them the runaround... not sure why, this is the 3rd time they've blamed my insurance. I have Blue Cross Blue Shield... I ended up still having to pay $280 out of pocket. They don't provide any itemized receipt just receipt of payment. Janey was my tech. Very nice and accommodating to my injury and comfort. Complete opposite of the receptionists. She made the quality of care nice. I gave them a better rating for her.

JESUS H CHRIST PEOPLE! GET YOUR HEAD OUT OF YOUR BUTT. If you're friggin MRI MACHINE US BROKEN, SAY…read moreTHAT so people don't waste time coming to you. SAY IT when folk call.. SAY IT on your voice prompts, SAY 8T if someone arrives and it's 3pm. Don't say, "we stop taking MRI walk ins at 3" and the reality is, YOUR MACHINE IS BROKEN you bonehead. I swear, folks hire these McDonald's mentality low pay just out of highschool looking workers and they will treat the job that way. Wasted two days with these idiots, and the surgery is this week. This job isnt like working at the Starbucks or something. Take your job SERIOUSLY. YOURE SCREWING PEOPLE OVER treating your receptionist job like you're giving directions on where the toothpicks can be found in a Fry's grocery store.. Do your due diligence, and take the job like it's serious and you're a grown up.

Short wait time, friendly and knowledgeable staff, concerned and caring doctor on site...I highly…read morerecommend.

I was very disappointed with this center. I had extreme stomach pains and my doctor wanted an MRI…read moredone stat on Friday. I couldn't get an appointment close to where I live until Monday so my doctors office made an appointment for me at this location. When I got there I told them that my doctor wanted the results immediately and to call him after the MRI. After the MRI was done I told them again my doctor was waiting for the results and they told me the radiologist left and I would have the results on Monday. I should have gone to the emergency room instead of driving an hour to get there. They told me my doctor didn't say it was stat and it was written on the order and they informed them when they made the appointment. Very bad patient care.

Wow I got there for X-rays super early 1:05 and appointment was at 3pm but they took me at 1:15 pm…read more Love Banner Imaging for X-rays can book appointment not just walk in only like another place/competitor. I only do X-rays here and my mom too!!! Always on time and polite... great as always

I have never had a night appointment for an MRI -- or any appointment for that matter -- but last…read morenight I did at Banner Imaging Estrella, and it was, by far, the best medical experience I have ever had. From the moment I walked in, I felt something different. I was immediately greeted by Alma at the front desk. Even though she was assisting another patient, she acknowledged me right away. Her spirit seemed to beam through the glass. Her smile, her tone, and the way she welcomed me made me feel seen and valued within seconds of arriving. I was early for my appointment, so I sat in the lobby -- but I didn't wait long at all. Soon, I was called back by Jocelyn. Her voice was calming, gentle, and incredibly kind. She provided the garments I needed for my MRI and reassured me that they would be with me shortly. There was something so comforting in her presence. Then I was introduced to Abby, the MRI technologist. She, too, carried that same kind and gentle spirit. Abby and Jocelyn worked together to help my tiny self get positioned into the machine, treating me with patience and dignity every step of the way. Before beginning, Abby asked what kind of music I would like to listen to during the procedure. "Smooth jazz," I replied. Throughout the entire MRI, she communicated clearly with me, explaining what was happening and checking in along the way. While this wasn't my first MRI and my situation wasn't life-threatening, it was absolutely my first experience receiving such outstanding, compassionate service. If anyone out there feels anxious or hesitant about undergoing an MRI, I would encourage you to visit this location. The care, warmth, and professionalism of these three remarkable young women truly transformed what can often be a stressful experience into something peaceful and reassuring. I sincerely hope the company recognizes and treats them well -- because they certainly deserve it.

Yikes... 100$ for a DEXA scan is $35 more than AZ Tech Radiology in Tempe charges…read more My friend and I are on a special diet/nutrition program right now (MedShape Weight Loss Clinic) and are tracking our progress through DEXA scans but... I think we'll go elsewhere! Won't see ya here!

This place is horrible. Unfortunately, because of my insurance, I had no options. They called…read moreme yesterday and scheduled the appointment for today, told me to come in at 1:30. I arrived at 1:20, checked-in and paid my co-pay. At 2:45, I went up to the window to find out sky I hadn't been called back. She tells me my appointment is on Monday. Apparently they were going to just have me sit there all afternoon. The office manager gives me a sob story about how the girl is new, how they are short-staffed, etc. Yet throughout my 3 hours of storing here in pain with a hip fracture, the staff is hanging around, socializing, laughing. No sense of urgency, no courtesy. At this point I'm a bit terrified to have such an unprofessional company handle my MRI. Stay away!

The visits have, thus far, been fine, but their web portal and app are rage inducing. Doing a…read morepassword reset or trying to sign in is literally click, wait two minutes, then the screen responds like you just clicked it, spins for about three-five minutes, and when you have to do a text or email verification code, it either never shows up or will eventually show up with 10 of them. I recorded but can't post a video of me trying to reset my password, it was already a minute in when I started recording a two minute video, then at least another minute for the page to finally move to the next page, which is crazy in 2022.

I would not recommend this office at all. When I made my appointment I specifically requested a…read morewoman doctor because that's what I personally am comfortable with, however, when I arrived for my appointment, I was told that I was going to be seen by a man, Dr. Davidson. He was very unprofessional during my appointment, I came in to address ongoing pain that I've had for almost ten years, but when I tried to tell him that, he completely disregarded my concerns and didn't actually listen to what I was trying to explain to him. He didn't seem to actually pay attention to the answers I gave him and had me repeat myself multiple times. Overall, this appointment made me feel completely dismissed and belittled and did not at all address any of the concerns that I came in for. This office completely wasted my time and I will not be coming back.

I have been there twice and had a pretty decent experience. The location is convenient, scheduling…read morewas convenient and I was treated with care and respect. There is plenty of room in the waiting area, it is clean and comfortable. Not much worth watching on TV though. The only issues were that later in the day, they ran about 45 minutes behind. And the X-Ray tech, while friendly, missed with the IV 3 times. Ouch! I would return for convenience and scheduling.

Place was an absolute waste of time. Completely unprofessional. I had a two week appointment after…read morea Doctor referral, and arrived on time at the Litchfield facility. After I get to the examination apparatus I'm told they don't have the proper equipment and I have to go somewhere else. Basically that's it. The so called specialists told me to go to the front desk. I was so disgusted and unimpressed I just returned to my Doctor to let him know. I also let my insurance company know, just in case they try to put in a claim.

This was one of the most disorganized and unprofessional medical offices I have ever dealt with…read more My wife was referred for an emergency ultrasound after concerns from her OB about our baby's health. Because of this office's limited availability, the earliest appointment they could offer was over a month out, several weeks after the OB recommendation. In a situation where timing actually matters, the delay alone was unacceptable. When we finally got to the appointment, we found out they had scheduled everything without ever confirming that they accepted our insurance. Because of that, we were left with a nearly $2,000 bill for a visit that should have been covered. Since then, I have called repeatedly to try to resolve this. Every single time, I am told someone will call me back in 24-48 hours. Not once has that happened. After more than three months of trying, not a single call has been returned. No follow up, no accountability, no effort to fix a mistake that they caused. Instead of addressing the issue, they chose to send us to collections, which makes it very clear where their priorities are. Rather than speak with a patient who is actively trying to resolve a problem, they would rather ignore it and escalate. During all of this, my father was taken to the emergency room for heart issues. He ended up being in the hospital for over two months and ultimately received a heart transplant. He is now recovering at home. How is this relevant? Well, if you are considering dealing with this business, remember that it would be faster to get a heart transplant than it would be to work with them. This has been an incredible situation to deal with while supporting my pregnant wife, navigating a family medical crisis, and trying to get a response from an organization that seems completely indifferent to the people they serve. To be fair, the doctor was good and the care itself was fine. There were no issues there. However, everything surrounding that care is completely broken. The scheduling, the insurance verification, the billing, and most importantly, the complete lack of communication when something goes wrong. If everything goes perfectly, maybe you will get through your visit without issue. But if anything goes wrong, you should fully expect to be ignored and left to deal with the consequences on your own.

I accompanied my pregnant daughter to a routine ultrasound appointment yesterday at Desert Maternal…read moreFetal Medicine. Our experience was amazing from start to finish! The office is very clean and looks new. We only had to wait 1-2 minutes before being taken back for the ultrasound. Brooke, the Ultrasound Technician, was outstanding . She was professional, welcoming, and reassuring. Based on the clarity of the images, the ultrasound equipment seemed to be state of the art ( in comparison to other ultrasounds I have been to with my ddaughter and daughter in law). Brooke explained everything in detail, and was very thorough, checking measurements, anatomy, and organ development. All of the images and videos were emailed to my daughter upon leaving. I highly recommend this medical center. As a retired Registered Nurse, I can usually determine competent medical care, and all aspects were there.

I had my mammogram appointment here about two weeks ago. The location is convenient -- it's in the…read moreparking lot next to Target and surrounded by several other businesses. When you enter the building, the suite number and name are clearly listed outside the door, which makes it easy to find. Upon arrival, the receptionist was polite but a bit dry, not as welcoming as I've experienced at other locations. The technician who performed my imaging was very kind, friendly, and informative, which I appreciated. However, I was a little taken aback when I entered the exam room and noticed another patient's gown still sitting on the bench -- it made me question whether the rooms are cleaned thoroughly between appointments. Overall, my experience was decent, but I may consider returning to my previous location in the future.

Horrible scheduling system. They are all thumbs. Scheduled twice for xray and the appropriate tech…read morewas not available. And I had an appointment. Both rimes. Never had a problem with SMIL.

Wonderful experience for my CT Heart scan. From initial scheduling to check in to the test itself…read more Everyone was awesome. Highly recommend!!

I have been to this place many different times & I always have great feeling about the staff…read more Especially, the technicians handle professionally. I wish I remember all the technicians I dealt with but just name of few are Darcy, Elizabeth, Caitlin & Tiffany. It seemed Tiffany took time to make sure not to miss anything... Made me feel really comfortable! Thanks to everyone!

Five stars for Dr. Howard, one star for Dr. Sun! I chose this place because my mother-in-law…read morerecommended Dr. Howard, which happened to be her old OB. I made my first appt, but got Dr. Sun sadly. The front desk and staff are amazing! They are so sweet and always smiling. I waited inside the room for about an hour and Dr. Sun comes in and it went exactly like this, "Congratulations! So the baby is too small to see or do anything. You have to come back a few weeks for another appt. Any questions?" I was baffled. I was like, "that's it?" I waited over an hour for you to tell me that?! The nurse couldn't have told me that and saved me that hour I just lost? He was not a people person and you can tell he was in a hurry to get me out of there. As soon as I got home, I told my husband about it and gave the place a call to change doctor. The next visits are all with Dr. Howard. He is amazing! I still wait about an hour in the room to see him, but once you see him, you will understand why! He takes his time to explain, chat with you, and let you see the baby thru ultrasound. He makes it fun! He does not rush. One time he got a phone call while he was seeing me, and he told the staff "I'll be right there" and still took his time to answer me and my husband's questions. He is great! The ultrasound techs are also nice. I especially like the male ultrasound tech, he takes his time and really explains to you what you are seeing. I've been with the female tech and she was in such a hurry, I was sad because I wanted to see my baby a little longer. The male tech was also able to tell me the gender at 13 weeks. The gender was confirmed by the doctor at 16 weeks, so that tech is awesome! Lastly, they were having issues with my insurance but it was all handled timely and professionally which is a major plus because this pregnant lady does not need anymore stressors. So if you plan on going to this place, make sure you get Dr. Howard! Be prepared to be seen by a lot of med students (I personally do not mind, they have to learn somehow), and be prepared to wait over an hour (it's worth it especially when I see my baby on the ultrasound). Update: Ironically, 39 weeks later and Dr. Sun was the one who helped me give birth. He was the on-call doctor at the time. He was very nice and he knows what he's doing. I had to get a lot of stitches and I think he did a good job because it healed pretty fast.

I went palm valley back in June 2025 to see my long time Dr, Davidson, when I went in for follow…read more up in January 2026 the front desk was rude when I ask about wait (30 min) past scheduled appt. I was seen by Liani, she seemed nice and tried to change my original Treats follow up from 3 months to six month. I wanted to follow Dr.Davidson treatment plan, she agreed. I called to make follow and was told I had a six month appt and rude reception would not listen . i ask to speak with office mgr and the call was disconnected I called back several time and when they picked my call it was disconnected. I filed a complaint with insurance and waiting to hear back. Needless to say Palm Valley Avondale is unprofessional and staff don't give a damn.