This is my second baby I'm having and in my last review I said, "Any future babies I have I will be…read moregoing back to Dr. Branaman." I've kept my promise! I'm delighted to be back under Dr. Branaman's care! Everyone there is still wonderful and sweet! Front desk ladies are very welcoming and always have a smile on their faces! Amber is very nice when she checks me in through the back! They've updated the furniture in the waiting room and it's really lightened up the space! Nice big comfy couches. New chairs and decor! I still have about 4 more months to go and I'll give a final review then but I guarantee you my thoughts won't change. This place is perfect and all the lovely ladies there are perfect. Stop looking elsewhere for obstetrics or gynecology because this is the place you need to be!

A friend recommended this place to me after I was complaining about the place I'd been going to for…read moreyears. They have a nice lobby with plenty of places to sit. The exam rooms are comfy, I've been in two now.

Absolutely the best experience I ever had at a gynecology appt. Front the front staff to the…read moredoctor it was great!! Highly recommend!!! I'm 70 yrs old and I've seen a few in my years. They are the best in my opinion.

I had two appointments at this women's health office: an initial consultation/wellness visit and a…read morelater appointment for an IUD replacement. Unfortunately, I cannot recommend this practice, particularly for patients with a history of sexual trauma. At both visits, the front desk (Gaylen) experience was disappointing. I was not greeted warmly, communication felt abrupt, and I was repeatedly asked to complete paperwork electronically without much explanation or assistance. During my first appointment, there were unexpected issues verifying my insurance. I have used the same insurance with multiple specialists and providers without difficulty. The situation delayed my appointment by approximately 25 minutes, and I was asked to contact other medical offices myself to obtain information that I believed should have been accessible through standard verification procedures. My second visit was significantly more distressing. I had previously discussed with my gynecologist that providing a urine sample was a trigger for me due to past trauma. Despite this, I was informed immediately before my procedure that a pregnancy test would be required and that the appointment could not proceed without additional testing. This requirement had not been communicated to me beforehand. After speaking with the office manager and explaining my concerns, she was apologetic and ultimately confirmed that, because I already had an IUD in place, the procedure could move forward. I appreciated her willingness to reconsider the situation, but I was disappointed that my chart notes did not appear to have been reviewed before the issue escalated. I want to acknowledge the providers I worked with. Rachel was compassionate, validating, and made me feel heard during my initial visit. Ashley was also kind and professional during a very difficult procedure. Due to a combination of pain, anxiety, and emotional distress, the IUD insertion was ultimately unsuccessful. Ashley sought assistance from another provider and offered pain management options, but after approximately 45 minutes, I decided to stop the procedure because I was overwhelmed and in too much discomfort. My concerns are primarily with the administrative processes and lack of trauma-informed communication. Patients should be informed of testing requirements before arriving for procedures, and documented triggers and accommodations should be reviewed and respected. While I had positive experiences with the medical providers themselves, my overall experience with the office left me feeling unsupported and emotionally distressed.

Staff was wonderful throughout my whole pregnancy. Addressed any concerns and were helpful over the…read morephone. During my time I saw a few different doctors and nurse practitioners. Dr. Cari Cowling, Dr. Heather Andrews, Nurses Micki & Tori. They were wonderful! Dr. Geier was my main doctor and I loved her. I wasn't the biggest fan of Dr. Johnson, his bedside manner wasn't the best. But I only saw him twice. I would recommend this place to everyone and especially since they deliver at banner estrella! They're such a wonderful hospital.

If I could I would give this place a 0 star review and wouldn't recommend anyone to come here and…read morebe treated the way my wife and I were treated. The front staff is very rude and unprofessional. Arguing with a pregnant women wow real classy. Got checked in within the time window given. Then urine sample given just to be told we need to leave and we need to reschedule. Front staff told us the medical history need to be completed and turned in by a certain time not the urine sample. When calling and speaking with office manager she began to argue to when confronted with the issue and catching her in a lie not once but twice and then began to argue with me. Looks like I'm not the only 1 star review given about the staff here. I will never return to this location. I really hope with there other patients that they are respectful. Can't believe you guys would argue with pregnant women. Only way to improve this place is to fire the front office and manager of that place and maybe they might get some better reviews.

My husband and I cannot say enough amazing things about Advanced Fertility Care. Every person here…read morewas incredibly caring during our fertility journey and we will forever be grateful for the work they did to ensure we were informed and ready to take on the next step in our journey. Dr. Zoneraich was always friendly, straight forward, and willing to answer our questions. Dr. Peterson was knowledgeable and always helped us feel at ease during our interactions. Kelly did a majority of our procedures and was absolutely fantastic. She made us feel extremely comfortable and hopeful along our journey. Taylor was also incredibly kind and it was refreshing to have a friendly and familiar face at appointments. Last but not least, Savannah was truly my savior in this process. She answered all of my crazy questions, checked in regularly, and really helped us keep our sanity during this journey. We truly cannot thank the team enough for the patience, care, and compassion they showed us. After trying to conceive for 6 years, it is a dream come true to be expecting our first baby in December. If you're looking for an office with a stellar team that will treat you like family and put your mind at ease, look no further. Graduating from the clinic was a bittersweet moment, but they'll forever hold a place in our family!

Before coming to Pinnacle Fertility (Advanced Fertility Care), I had gone through three failed…read moremedicated cycles with my regular OB-GYN. It was emotionally exhausting and discouraging. But from the moment I started working with Pinnacle, everything changed. Through their comprehensive testing and personalized approach, they were able to tailor a protocol specifically for me and I'm now officially 9 weeks and 4 days pregnant (on my 2nd TIC cycle)! Dr. Larsen was incredibly knowledgeable and compassionate, always taking the time to explain each step clearly. And my care team--Kelly, Kirsty, Abbey --were nothing short of amazing. They supported me through every appointment, got me in right away if i felt I needed to be seen, answered every question with patience, and truly made me feel like I wasn't alone in this. Also the girls at the firm desk are so kind and helpful! After struggling with PCOS, insulin resistance, and so much uncertainty, I finally found a team that treated me like a person, not a number. They celebrated my milestones, reassured me through the hard moments, and helped make my dream of pregnancy come true. If you're looking for a fertility clinic that offers expert care with a personal, heartfelt touch...this is it. Thank you, Pinnacle, from the bottom of my heart for helping me and my husband build our own little family

If you're able to get through to someone and get an appointment scheduled the care you Teri's…read morebeyond amazing. However, if you need to contact your provider and aren't an expecting mother, be prepared for it to be a challenging adventure.

I like my doctor but the front desk women ( yes multiple) are absolutely horrific. I'd think they…read morehave tenure with the rude and arrogant behavior. Even the office manager is horrible. She couldn't care less when I made a complaint. Obviously this is their culture in the front. Go elsewhere.

Delivered my second baby had back to back babies. Both are c-section this time I got my tubes taken…read moreout the same day. Easy process help me stay calm . My first delivery was with Alana Augur she did a fantastic job. My second delivery was Dr. Culbertson beautiful job. I couldn't ask for a better team. Definitely recommend going here. The front desk girls are so nice & welcoming. Thank you for helping Moms like me take off stress.

I did not end up delivering with this office because my baby came too quickly, so I can only speak…read moreto the care I received during pregnancy. My biggest issue was the front desk. Every single time I went in, the staff was rude, dismissive, and unhelpful. Appointments they claimed were scheduled were not actually booked, which created unnecessary stress and confusion. I constantly had to advocate for myself because no one clearly explained what appointments I was there for or what was supposed to happen next. The insurance issues were also a nightmare. I am a veteran and receive maternity care through the VA. Their office spoke directly with my VA maternity care coordinator, yet I still had problems with my insurance at almost every visit. Instead of trying to help or find a solution, the attitude I got was basically, "Sorry, nothing we can do." That is unacceptable, especially when dealing with a pregnant patient in a vulnerable position. Toward the end of my pregnancy, I actually started canceling appointments because going into that office caused me more stress than reassurance. There were days I left in tears. The front desk staff showed no empathy, no professionalism, and no willingness to do anything beyond the bare minimum. As for Dr. Bruce, I did not have major issues with him personally, but I did feel dismissed at times. I understand insurance and front desk problems are not directly his job, but they are happening in his office, under his name. When I brought up issues, I did not feel like anyone cared enough to address them. I also had extremely severe varicose veins during pregnancy. Dr. Bruce did not seem very concerned, and I had to push to get a referral. When I finally saw the vein specialist, she was very concerned and told me they were the worst veins she had seen in about 20 years. Overall, I left this office feeling unsupported, dismissed, and stressed during one of the most vulnerable times of my life. I wish the people working there cared more about the type of care they are supposed to be providing. Pregnancy is already overwhelming. Patients should not have to fight the front desk, fight insurance confusion, and fight to be taken seriously at every visit.

Don't schedule with this office. There are plenty of other doctors in the valley now that deal with…read morevulvar pain and use insurance. I found another doctor and was treated well before the appointment I had made for Dr. Brooks. When I went to cancel, I had expected to get my refund back as I was not told that it was fully non refundable. When I called asking for it back, the front office worker refused to admit that this was not vocalized to me (no paperwork of policy provided either). Deposits required for services are typical. But complete nonrefundable deposits with services never rendered and cancelled well in advanced? No, not typical. Sketchy. If I had been told that it was not refundable whatsoever, I would not have made the appointment. This place is not even worth looking into.

Definitely the best gyno care I've ever received the doctor is very knowledgeable and wants to get…read moreyou healthy the best way possible I finally got answers plenty of other doctors never gave me in addition to the time he spent giving me education on the issue overall if you're going through something see Dr. Brooks! Also everyone in the office is lovely

Dr. Brotsky was my doctor, and I thought that we had a good relationship and were on the same page…read moreup until the 40th week. I went to my appointment at 40 weeks, and we decided to schedule another appointment for the following week to discuss the option of induction if the baby did not come. When the baby didn't arrive, I went for my appointment, but the receptionist informed me that Dr. Brotsky had gone on vacation and wouldn't return for a week. I understand that people have lives, but this information hadn't been communicated to me, and I was 41 weeks pregnant. I felt abandoned. I wanted to speak with a nurse practitioner at least to ensure the baby's safety, but they told me I didn't need to talk to anyone and instructed me to call the hospital in three days to schedule an induction. I experienced a lot of anxiety waiting for the baby and having no backup plan. Three days later, the hospital called me and asked me to come in within 40 minutes because apparently, Dr. Brotsky had scheduled an induction for me, but no one had informed me. We rushed to the hospital. Dr. Brotsky returned for the birth even though I had been told she was gone for a week. After practicing pushing with her a few times, she left me with the nurse. I had an epidural so I was not feeling contractions and the monitor was not working and not reading them. I was pushing but not making progress. When I asked Dr. Brotsky to come back, she responded with, "How can I help you?" when I was so vulnerable and needed guidance and support. Once she arrived, my baby was born in 20 minutes. So she could have helped by simply doing her job!!! I am grateful that both my baby and I are healthy, but I couldn't have the birth I had envisioned because of poor communication and planning. I don't recommend Dr. Brotsky. While she seems to care, it feels insincere, and in reality, she does not seem to prioritize her patients' needs.

Dr. Brotsky is by far the best doctor I've ever encountered. I've had two children, both delivered…read moreby Dr. Brotsky, both unplanned c-sections. From the moment we met her she met us with kindness and love. Finding a doctor as a same-sex couple is always a little scary, but she made us feel like family. Not to mention her professionalism and knowledge made us feel safe. By the way, the entire staff at Pinnacle Women's is just as loving. Thank you, Dr. Brotsky and the entire staff, you made our journeys that much better.

The front desk lady was super rude. Basically told me I was miscarrying. I tried to explain I…read morecouldn't give her any medical records because the hospital never gave me any. She would go in circles about this for about 10 minutes and I don't appreciate being talked to like this when all I needed was to make an appointment for abnormal bleeding, which could even just be spotting, but it's my first time and I wouldn't know after explaining that she still use the word miscarriage and was very rude to me. I do not recommend going here just based off the front desk, if I can give us zero stars, I would

I am HORRIFIED with this office. During my own pregnancy, I had a positive experience, the midwives…read morewere amazing, and the front desk staff was kind. However, I did encounter one very rude phlebotomist (the heavy-set Caucasian woman who worked in the small office near the bathrooms). Every single time she took my labs. Don't work in healthcare if you have a negative attitude. What truly broke my trust was what happened with my sister, who I referred here because I believed she would be well cared for. She suffered a miscarriage, and instead of providing compassionate and thorough care, the office repeatedly gave her medication to pass the pregnancy without success. Her concerns and fears were consistently dismissed with reassurances that "everything would be fine." Shockingly, they never performed an ultrasound to confirm that the pregnancy tissue had passed. This went on for months. Ultimately, my sister ended up in the ER, where it was discovered that there was still retained tissue, and that the baby had been inside her for three months. I am horrified that her life was put at such serious risk of infection and complications due to the negligence of this office. To make matters worse, one of the doctors even told my sister that "ultrasounds were too expensive" when she asked for confirmation that the tissue was gone. Because she is non- confrontational, she didn't push back, but the ER nurses were shocked at how poorly this situation was handled. The ER reviewed her medical notes and confirmed how severely she had been neglected. My sister ended up having to get a D&C at the ER where they pulled out A LOT of tissue. I am disappointed. For that reason, I will not be coming back. If I were ever to experience a complicated pregnancy or miscarriage, I know this office would not take my concerns seriously or provide the care needed. It is truly unfortunate, but I can no longer trust this place, and now I have to find care elsewhere.

Dr Erickson is amazing!! I can't say how much appreciate him and his assistant Alexis!…read more All the ladies in the office are nice there are just a few things that can be a hit or miss. He delivers babies!! So there are times where you wait to be seen because someone is having a baby!! He isn't able to see the future and schedule everyone while babies are ready to be born. If he is needed he is needed. What I have done. I ask the ladies in the office if he is behind please let me know. If it is too long then I reschedule. Most ONGYN offices in my experience are like this. Dr. E is highly recommended and has multiple returning patients. Some drive a long distance. If you don't need to see him you can be seen by one of the PA's. Know your options and ask. One thing that has been going on is an influx of New patients coming in who want to be seen right away! Stop it!! If you have an emergency go to the ER! Just because he sees your cousin, aunt, best friend, doesn't get you a short cut to be seen. If you haven't been seen by Dr E right away because you need a screening learn to understand why, not just complain that you haven't been seen. I can't give Dr E. Enough praise as I am a picky person who went through a horrible first pregnancy. Dealing with Dr's who just want to put you on medication and don't treat you like a person. Even down to the experience he has with the staff from the hospital has given me a piece of mind like no other. The office ladies most of them have been here for a while and the office is busy. So just know that and when you are getting poor service say it but not by yelling. You wouldn't want to be yelled at for what other patients cause (special attention) and high volume of people who come to this office. Lastly, thank you Dr Erickson for your amazingness!!

I have been going to this doctors office for 2 years now and every time I have issues with the…read morefront desk and their ability to verify my insurance. It took over a year for them to bill my first appointment with them correctly?! I had an annual appointment with them on 05.27, showed up 30 minutes early just so I could make sure there weren't any issues with my insurance. I arrived at 1:15 and my appointment was scheduled for 1:45pm. I wasn't called up to the front until 2:15pm when they informed me that they needed my member id which was plainly and legibly listed on the paperwork they gave me. The excuse the platinum blond gave me is she's been very busy and doing everything... I requested my insurance card and ID 3x and she was so absent minded that she thought she gave it to me already. I ended up leaving and rescheduling. Fast forward to my appointment now, I show up 20 minutes early. They said they have my paperwork from last time yet when they confirm my insurance verbally it's not even the right insurance ‍ We will see how this goes and hopefully I'm not waiting another hour to be told they don't know what they are doing. ***update 30 minutes have passed and they didn't start calling my insurance until 10 minutes ago. Everyone who was here before me has been called back, plus 4 people after me have been called back. Your front desk is failing your business