I had a great experience at this clinic. The front desk was very efficient, everything was on time, and I never had to wait more than 5-10 minutes. A special thank you to Dr. Kaylee Tate for the personal attention and follow-up. She called me herself after my ultrasound, explained everything clearly, answered my questions, and discussed the next steps and different options with me. I really appreciated that. I also paid out of pocket, and the prices were very reasonable -- $100 for the visit and $75 for the ultrasound, with the results provided right away. Excellent care and an amazing value for the price. Highly recommend this clinic! read more

I have been going to this doctors office for 2 years now and every time I have issues with the front desk and their ability to verify my insurance. It took over a year for them to bill my first appointment with them correctly?! I had an annual appointment with them on 05.27, showed up 30 minutes early just so I could make sure there weren't any issues with my insurance. I arrived at 1:15 and my appointment was scheduled for 1:45pm. I wasn't called up to the front until 2:15pm when they informed me that they needed my member id which was plainly and legibly listed on the paperwork they gave me. The excuse the platinum blond gave me is she's been very busy and doing everything... I requested my insurance card and ID 3x and she was so absent minded that she thought she gave it to me already. I ended up leaving and rescheduling. Fast forward to my appointment now, I show up 20 minutes early. They said they have my paperwork from last time yet when they confirm my insurance verbally it's not even the right insurance ‍ We will see how this goes and hopefully I'm not waiting another hour to be told they don't know what they are doing. ***update 30 minutes have passed and they didn't start calling my insurance until 10 minutes ago. Everyone who was here before me has been called back, plus 4 people after me have been called back. Your front desk is failing your business read more

Arrowhead Womens Center - So far everyone who was here before me+ 4 people after me have been called, we are 30 min past my appt time - Obstetricians & Gynecologists Near Me - Glendale, Arizona

my husband and I love seeing Dr. Erickson! He's amazing, kind and is really helpful! but the people at the front desk, absolutely the worst! We get a call whenever we have an appointment and they leave what time! we had an appointment at 1:30 and we came at 1:25 but apparently we had an ultrasound at 1pm which no one told us! So they wanted us to come back the next day just cause we missed the ultrasound... the way they speak to us makes us feel stupid! they definitely need to work on their customer service, where I work and these people talked to our customers, they would have been fired! read more

This place is awful. I was recommended by someone and I deeply regret even attempting to get care here. I came in for significant vaginal bleeding at 6.5 weeks pregnant. I already had an appt for my 1st ultrasound anyway. I told them I was bleeding and I sat and waited to be seen over an hour after my appt time. Just bleeding out in the lobby. The blonde woman up front was complaining about her job. She was so disorganized and flustered. I finally get the ultrasound and finally see the PA. She's awful and states to me "so you're having a miscarriage?"... asking me as if I actually knew what was happening to me. Told me it's "normal" and "every woman in their life has one"... that's not reassuring to someone losing a baby. Seemed pretty heartless and inappropriate if you ask me. No information on what to expect as far as bleeding/ when to come back/ seek emergent care.. NOTHING. I've called 3x and left 2 voicemails seeking this info on what to expect. Didn't think to ask all those important questions while being told it's normal to lose a baby. No call back. Nothing. I ended up going to the ER for better care to ensure the heavy bleeding was normal thus far into the miscarriage. Honestly F this place and don't waste your time with these people. The care is shit and the customer service is shit. read more

I had an excellent experience with Luminita Iacob and was very happy with my care. Unfortunately, after being encouraged to switch providers, my experience with Dr. Hernandez was disappointing. I waited over an hour to be seen for my appointment. Although Dr. Hernandez seemed compassionate during the visit, there was no follow-through afterward. My prescription was not called in, and despite multiple messages and speaking with staff, I received no response. This delay put my treatment at risk, as my prescription requires timely care and communication. This experience fell far short of an acceptable standard of care. I do not recommend Dr. Hernandez or this office if you are looking for providers and staff who truly care about their patients. read more

I've spent the last year and a half almost two going to see Dr Lumi to figure out why I'm not getting pregnant. We've been trying to get pregnant for 4 years. The first two times she told me "it's a you problem" and my husband doesn't need tested but refused to do any testing for me. Then put me on Clomid without giving any information about it. Finally went for the 8th time with my husbands results for her to continue to tell me that if his results are fine and I'm too young and healthy to have problems (I'm 30) then everything should be fine and to not come back until im pregnant. Still didn't do any testing for myself to know my egg count, if I'm fertile, or if my tubes are open. Safe to say I'll be finding somewhere else to go. read more

I have been going here since I became a young adult,18. I have moved to the other side of Phoenix but I love LUMINITA LACOB, PA. & refuse going elsewhere. Luminita makes me feel very comfortable, listens to my concerns and explains everything throughly, I think the assistant was her name, Jacqueline, super sweet lady, also makes me feel very welcomed and a safe place. Looking at all the moms and pictures of cute babies delivered makes me excited for my future delivery! read more

I love Dr.Erickson, had surgery in December and I go back because of him. However, his front office staff is terrible.

Why have receptionists if they don't answer the phone and sit around looking useless. They'll pick up the phone and put you on hold until they feel the need to answer the phone. Seen this physically and happens way too often for it to be a clinic. read more

I had to give this place a few chances and every time they disappointed me. I enjoyed my visit with Dr.Erickson he made me feel comfortable, was super nice and I felt very welcomed but the women at the front desk are so rude, they don't greet you when you come in, no good morning/afternoon etc, they act like they hate their job which is very uncomfortable. The nurse I had for one of my visits was super rude as well. She was super in a rush, didn't wait for me to keep up with her and I didn't understand cause she's also pregnant herself. I wanted to continue my care here but they made me not come back. read more

Went here three months ago for a basic birth control shot and they charged me 150$ for it . thought it was a lot but i whatever. now... three months later today im getting another bill in my email for 120$..? i was never informed by any staff that i would be getting charged more , i was told that i just paid there and i did.. so why the unannounced double charge ???? Also, i waited almost two hours for just a basic shot.. mind you there weren't a lot of people in there and all the workers were talking and laughing doing nothing. when i finally got a doctor she was extremely rude and acted like me asking a question about birth control was the worst thing i could do. i really feel like she was treating me differently because i was getting birth control. EDIT : looking at mychart and they charged me things they didn't even fucking do ??? really ??? don't go here , they will scam you for more money :/ read more

Dr Erickson is amazing!! I can't say how much appreciate him and his assistant Alexis! All the ladies in the office are nice there are just a few things that can be a hit or miss. He delivers babies!! So there are times where you wait to be seen because someone is having a baby!! He isn't able to see the future and schedule everyone while babies are ready to be born. If he is needed he is needed. What I have done. I ask the ladies in the office if he is behind please let me know. If it is too long then I reschedule. Most ONGYN offices in my experience are like this. Dr. E is highly recommended and has multiple returning patients. Some drive a long distance. If you don't need to see him you can be seen by one of the PA's. Know your options and ask. One thing that has been going on is an influx of New patients coming in who want to be seen right away! Stop it!! If you have an emergency go to the ER! Just because he sees your cousin, aunt, best friend, doesn't get you a short cut to be seen. If you haven't been seen by Dr E right away because you need a screening learn to understand why, not just complain that you haven't been seen. I can't give Dr E. Enough praise as I am a picky person who went through a horrible first pregnancy. Dealing with Dr's who just want to put you on medication and don't treat you like a person. Even down to the experience he has with the staff from the hospital has given me a piece of mind like no other. The office ladies most of them have been here for a while and the office is busy. So just know that and when you are getting poor service say it but not by yelling. You wouldn't want to be yelled at for what other patients cause (special attention) and high volume of people who come to this office. Lastly, thank you Dr Erickson for your amazingness!! read more

My wife is visiting here for her prenatal and this is her second maternity clinic as she changed her doctor after 1st month being dis-satisfying there. She is overall happy here. Staff and Doctor are very courteous and they give good attention during my wife's appointment. Their infrastructure system is little legacy and they do more of paper work in office than being online but works well. Would recommend this clinic and Dr. Marvin if you are looking for OB/GYN. read more

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Reception is so hard to reach. I've been put on hold just to be hung up on several times. They even connected me to another patient and we both had to call back. Annoying. The time I did go, they ran all sorts of tests without explaining what they were to me. The bill was huge! read more

The wait time is ridiculous my appointment was at 7:30 am I didn't get seen till 8:30 am !!! Like why not just book me for 8:30

Good providers office! Always thorough and can get you in same day if you book online, which is a fast feature!

Let me start when my wife first Did her bloodwork here a few days past and a worker told her that she might have a miscarriage like it was nothing, also the lost my wife paperwork so many times in the process and the staff are super rude and my wife had an appointment at 11am and after 40 minutes I asked how long and they said o ok you can come in and we didn't get a doctor until an hour later I would not recommend this place go somewhere else for your baby trust me read more

Been coming here for 12 years but the wait time is atrocious always waiting over an hour to be seen which in the past I was ok with since I liked my dr but none of the original doctors are here except 1 and the wait is so long I had to leave as I was over an hour and still had people ahead of me to be seen just for a pap terrible terrible they do not care about your time if they did they wouldn't keep people waiting an hour over there scheduled time please seek care elsewhere read more

Update: I was able to see a physician at Mayo who ran all the testing needed to determine that I needed surgery as the mass found was suspicious for CA. Turned out to be benign but had I not pursued this I could have had a different ending down the road. Ladies, we must be our own health care advocates & when we feel a physician isn't paying close enough attention we need to speak up and/or find care elsewhere. Dr. Hu failed me miserably, I would not recommend him or this practice. read more

Extremely hard to get in contact with it's like they're committing a crime the way they avoid answering and don't even look for a call back. absolutely ridiculous read more

Highly recommend! Dr Erickson is amazing, he's helped me through a miscarriage, delivered my son, and is shortly going to be delivering baby No 3. The front staff is tentative and pleasant. Tasha is the best ultrasound tech as well. As for those complaining about a wait.... it's a doctors office. Most of these doctors deliver babies too. Don't be a Karen. Ask the front if the doctor is running behind and reschedule if you need to. read more

Slow care. You will wait an hour before being seen. Was a patient for three years and it never got any better so I now see somebody else.

Dr Firouzi is fabulous and provides excellent care. He listens thoughtfully and takes into account the things I know about my body and my thoughts on what may be off whenever I have an issue or infection. I can tell he truly cares and does his best. Similar to other reviews, I have had nothing but problems with the way they run their practice. Every time I have an appointment, I find myself fuming with anger at the experience, but continue to put up with it because the doctor is great. I am a very understanding person. I don't send my food back at restaurants, I hold service workers, healthcare professionals, and administrative staff in very high regard. I can completely understand when someone is not to blame in a situation. It has taken me A LOT to feel the need to compose this review. I really am not sure who is to blame here, but whoever is in charge needs a serious reality check about the type of business they are running. - Every time you have an appointment, you have to fill out the SAME three documents by hand about your FULL medical history, emergency contact, and insurance information (even if you have the same exact insurance.) This is extremely archaic, a waste of time, and quite frankly I think they continue to do it because of how ridiculously long the wait time is. If the information must be updated EVERY time, at least let me do it electronically before the appointment or even while I'm there. I do not understand why full medical history is needed every time - I have told you about my previous surgeries/conditions over 15 times at this point, nothing has changed. Put it in your system!! - I have never had an on time appointment. Not once. You will wait MINIMUM thirty minutes past your appointment time. I am aware of the fact that this is an OBGYN office - that is no excuse. SPREAD OUT YOUR APPOINTMENTS OR HIRE MORE PROVIDERS. I am a very patient person and understand that not every appointment will be on time. It is a different story when the norm is to be severely late. People who work have to take time off for their appointments and it is extremely inconsiderate. - The MA will ask me very simple questions about my medical history - such as when my last pap was. Similar to their paperwork, their charting is simply archaic. This past visit I was asked if this was my first visit - I have been going there for 7 years. This information should be front and center when you are taken back to the room for the appointment. The efficiency is not there, and we are wasting time reviewing things that should be looked over before walking into the room. - I have had to get into a literal argument with a staff member over prescribing the correct medication. Story time: I was tested for both BV & yeast infection. We were leaning towards yeast infection, so Dr called in a prescription for yeast infection ahead of time (love that he does this, it is very helpful.) Unfortunately, this time it ended up being BV, meaning another medication was needed. I had to call the office three separate times to get ahold of someone. They then proceeded to argue with me telling me that my prescription had already been filled, and would NOT hear me no matter how many times I had to tell them it was not the right prescription. I finally told them to speak with the doctor and call me back. They did, and finally the correct prescription was filled. No apologies for the rude or dismissive behavior towards me either. - Most recent exam, the same thing happened as above, but in reverse. Thought I had BV, called in BV prescription, ended up being a yeast infection. My appointment was a week ago and I still have not heard from anyone at the office. I'm sitting here with an infection for over a week. Luckily I had the yeast infection medication from the last time this happened that I will now take since I have not heard back from when I called them. I can imagine that it would be mentally taxing to work at an establishment with such inefficient processes and practices. I'm sure people are CONSTANTLY as frustrated as I am, and they take it out on the admin staff. That is why I am not even surprised that the front desk staff seems miserable, I can't blame them. I know it is not their fault, so I can't even be upset at their rudeness towards me either. I hope you can tell I am trying to come from a fair and grounded place. This place needs a SERIOUS OVERHAUL and if you can't tell, they will no longer be getting my business. Save yourself the grief and stress sweat at every appointment - find somewhere else. I truly hope the doctors find a better place to work - I can't stress enough that it is not their fault! read more

very few good things I can say about this place. The wait to be seen was well over an hour each time we've had an appointment. Once we get into our room it's another 30/45 minutes to even be seen just for a ultrasound. Absolutely ridiculou. I would never ever recommend anyone to come here that values their time. read more

I would give this place zero stars if I could. If you need regular gyn checkups they are fine. I wasn't feeling like myself after stopping my birth control for over a year. Asked for some labs which I had to BEG for. Showed some hormonal imbalances. While in office I was told during my appointment that they would start me on progesterone after ovulation to help sustain a pregnancy. Once pregnant all I had to do was call the office and they would fill my prescription for progesterone so I could stay on it till the time came to be weaned off. Well.. when I was pregnant three months later the assistant blew me off telling me I didn't need it. I pressed and pressed and they just dismissed mg worries saying I had to have multiple miscarriages before they would keep me on it. I made an appointment at a different office but it was too late. I had my miscarriage a few weeks later. When I called because I was concerned they wouldn't see me for 2 weeks, the refused to order labs until my angry husband called. The assistant told me it didn't matter I was bleeding, it was too late anyway. THAT IS THE WORST THING TO SAY TO SOMEONE WHOS BABY YOU SECOND HANDLY MURDERED. What about some human kindness or some sensitively. I lost my baby last year and I'm still struggling. Thanks to this practice I don't have my child in my arms and I have terrible white coat syndrome. I'm a RN, I'm not dumb. Listen to your patients. DO NOT go to this practice. read more

AVOID at all costs. These people working here are abhorrently stupid and almost never get a single thing right. They mismanage appointments, lose information, and even had my wife on record as having already had a baby with this clinic/hospital despite the fact that we just moved here and this is our first child! Dr. Erickson is awful. He disregards his patients' concerns and seems so disinterested in anything and everything my wife has to say. The support staff are the worst part, but I don't trust the clinicians either. DO NOT COME HERE! read more

I had both of my babies with Dr.Erickson from arrowhead women's center. I honestly unfortunately never felt super welcomed by the front staff, the front staff always seemed to be having a bad day, but Dr.Erickson was nothing short of amazing. I truly believe he is the best doctor I have ever met. He's so compassionate, so caring, super funny, positive, I could go on and on with great things to say about Dr.Erickson. I drove an hour and a half one way with my second pregnancy just to go to him. Thank you Dr.Erickson! You made my pregnancy journeys comfortable and enjoyable. Now please work on the front staff haha. read more

I would give dr Erickson himself a full five star rating. he delivered all three of my kids and helped me with multiple ob/gym surgeries as well. I followed him from the various offices he's been at over the last 8 years. he is incredibly caring and really listens; he's an advocate for his patients. The office is a whole nother story. if you call the wait is always super long, even if you have an appointment you sit in the waiting room forever and if you are having medical issues (pregnancy related or not) you have to go through the staff and doctor assistants. If you need an appointment non pregnant related you need to schedule out months in advance. Case in point today: I scheduled an annual exam and an appointment to discuss some concerns over two months ago. I took the day off, showed up on time and they didn't. have me in the system. They told me I could wait and been seen by the PA but it would 2-3 hours wait. I said I had an appointment and the office staff "well I guess it didn't get saved. he's booked solid and there is no getting you in at all with him today. the next appointment with dr Erickson is end of April beginning of May". this is not the first instance of having rude, unsympathetic, muck up interactions with the office staff either. I've put up with the subpar office practices for the better part of decade because of the amazing doctor but this might be the straw that broke the camels back. read more

Rude front office staff. There are problems with communication amongst the group that works here. Typically the doctor runs at least 1/2 later than when the appointments are booked. Well, this is what I was told by the office manager. On average we wait 45 minutes past our appointment time just to be taken by a nurse to wait to speak with the dr. Dr Bass himself hardly listens to anything you say. Week after week we are telling him the same old information and the next week it always seems to be forgotten. Even once did a test we explicitly were against. The list goes on but I'll stop there for the sake of time. read more

Arrowhead Womens Center - Lobby - Obstetricians & Gynecologists Near Me - Glendale, Arizona

I see dr Hu at arrowhead women's center and my experience has been the best. I left another facility that was all women and I did not have the experience I was looking for so I remembered dr Hu being kind to me when I went for regular check ups when I was pregnant with my son and as soon as I got there for my appointment I immediately felt like I was in the right spot.Dr Hu is informative caring and all around a nice, respectful and funny guy, he has never made me feel uncomfortable or judged in any way and always answers questions I have about anything even if I think it's silly or irrelevant his focus is on making me feel like I have it all figured out and really took my worry away. The office has a blood lab right there in the office so I didn't have to go anywhere to get blood work done, the front staff is so nice and helpful and the office itself is clean and welcoming. Dr Hu made sure I was taken care of all the way through the hospital stay.My son was out quickly and he is as healthy as can be. I would recommend this office to anyone that is having a baby or just looking for an office for general wellbeing. You even get a lollipop at the end of your visit :) read more

Dr. Daniel Hu was my doctor and he was Phenomenal! I was so scared to have a baby and he made my experience so relaxing and comfortable. For this being my first baby he had her out within 15 minutes and his direction to push and get her out was beyond amazing! I feel so safe and excited now for our second little angel! read more

Do not come here if you are on a tight schedule, I had an appointment at 10:00 and I've been here an hour and a half in the waiting room with pain, I should've have to wait this long when I had an appointment for a certain time, will not come again read more

I have been going there for over 20 years. Every doctor and the PA are amazing ! Dr. Hi delivers both of my children . When I had a complication during delivery, he was calm , collected and the reason I was bleh to have my 2nd child . read more

My wife has been coming here ever since she moved over to the west side of the valley about 4 years ago. Dr Hu has always been very nice to her and we are now on our second baby with him as her doctor. All of the staff at the facility are very nice and helpful. The reason why it only gets 3 stars is the fact that they never run on schedule. Like EVER. You can just about count on having to wait 15-30 mins passed you appointment time to get in. Other than that we have no complaints. read more

Arrowhead Womens Center - Obstetricians & Gynecologists Near Me - Glendale, Arizona

I can only assume Dr. Hu owes an intimidating loan shark a very large sum of money, otherwise I can't imagine why he packs his office with patients he has no interest in seeing or providing care for. You'll wait for an hour, and this is "just how afternoons go" according to his front desk associate, who will state this to you in an apathetic tone as she puts yet another caller on hold and stares blankly into the void, wishing she was anywhere but this stark white office littered with small aphids and broken dreams. She could've been an extra on a daytime sitcom whose premise was casting actors adept at withholding laughter and joy, but instead, she's here, at Dr. Hu's office. Eventually, Dr. Hu will see you. He won't ask about your wait or, god forbid, apologize for providing little to no attention to detail as he asks you to state and restate why you're in his office. After two whole minutes of "care" you too can proudly leave with an antibiotic prescription that "maybe" will address your problem. You won't receive a farewell, so don't expect to be escorted out, or even acknowledged as you pack up your clothes and dignity and wander home in a daze, wondering why the f#*$k there aren't more women in healthcare. The only way I can assume this doctor has been able to avoid a million negative reviews is the office's abysmal internet connection that makes it difficult to share information with the outside world. Perhaps intentionally. Ladies, we deserve better. Run, don't walk in the opposite direction of this hell hole. read more

AVOID at all costs. Including driving to Scottsdale or Phoenix. Not only was our experience abhorrent but other post-acute/outpatient service community partners with them will agree that this practice is poorly run, delayed and mismanaged. In my opinion this is a dangerous combination...period. My feeling is this practice is a revolving door revenue generator...thats all. Do your homework and ask around, ask the OB nurses at the hospital, a pediatrician, even a pharmacist that has to verify Rx orders, ANY outside resource to find any OB other than here. Our Doctor was appropriate from a behavioral perspective and cordial as well as the PA, and it did not occur to us until we saw another OB how sub-standard the care is at Arrowhead from a medical, informative, supportive, empathetic and safety perspective. The providers themselves may only be slightly improved if they were isolated away from the impersonal, slow and in my opinion incompetent office staff. If you plan to have an event free, completely comfortable pregnancy, this is your 6th child and could practically deliver the baby alone outside hugging a tree in a rainstorm this is the office for you. Do yourself a favor and find a real doctor that truly cares about you. read more

I recently went here to confirm whether or not I had miscarried. My usual OBGYN is leaving so they placed me with Dr. Iacob. She was very rude, had absolutely no compassion or care for my situation. She said since my pregnancy was unplanned, it was a good thing that I miscarried and "didn't need to spend the money." She said since I am young it's no big deal and to just try again in 3 months. She brushed it off like it was nothing. When I was shocked about the news and asked if they were sure because my first appointment required an internal ultrasound to see anything, she gave me attitude and basically said "you can read it for yourself there's no baby or gestational sac or anything in there." She also interrupted me multiple times, I could barely get a word out. Her tone of voice and approach both lacked concern for my feelings, she was almost condescending. Would not go back here/specifically to her if my life depended on it. Definitely not the way to handle someone grieving. read more

I loved this drs office all together! I loved the atmosphere and the kind faces I met every time I walked in. Dr. Daniel Hu was my doctor throughout my pregnancy; he was amazing and since this being my first baby offered very good insight on certain questions I had during my pregnancy. He made me and my husband comfortable during our delivery as well. We will definitely be coming back to him for our second. I highly recommend him for anyone coming here! read more

Stay away! This place is disgusting. The parking lot had trash all over. The bathroom was dirty and was out of toilet paper. Don't plan on being seen at your appointment time, because they are ALWAYS behind at least 30 minutes. Make sure you ask about what is being done, because you will get a bill later for something that you didn't know about. Oh, and if you are not on their "patient portal" you will never get your test results! Save yourself the headache and go somewhere else!!! read more

I see Dr. Peterson and he's been great so far. He took care of my concerns before getting pregnant and has amazing bedside manner, this is why I chose him to be my OB and help me thru this pregnancy. The facility is always clean and all staff has been amazingly nice and accommodating. I will definitely continue coming here after I have the baby and with any future pregnancies. Thank you to everyone who works here, we appreciate you all. read more