Great Medical Facility…read more My nephew went in for a visit and I was beyond pleased with our experience at IMS. The entire staff at IMS Primary Care are professional, caring, and go beyond what was expected. My nephew was cared for prior, during, and after his procedure. The admin staff and nursing staff exceeds all standards. Thank you for everything.

I'm saddened to leave this review because I genuinely liked this office in suite 103 I appreciated…read morethat they could do blood work in-house, and I decided to become more proactive about my health by scheduling appointments more regularly. Unfortunately, that's when my experience went downhill. They rarely answer the phone, and that same issue seems to carry over to the specialists they refer patients to. I was referred for a sleep study, but no one ever answered the phone to schedule it. I left multiple voicemails and never received a call back. Later, I noticed an insurance claim for a sleep study diagnostic that I never had. I called the sleep office with no answer, so I contacted my primary care office. They told me they would look into it and get back to me, but I never heard anything. My blood work also showed some abnormalities, so I was referred to an endocrinologist. I was told to wait for them to call me to schedule an appointment. Weeks went by with no call, so I followed up. I was told it was strange and that they would send the office a message and have someone contact me. It's now been over a month, and I still haven't heard from anyone. I'm done with this office. I made the decision to take my health more seriously, and instead of feeling supported, I felt ignored and dismissed. It shouldn't be this difficult to get the care you need.

Dr Raza is the most caring Dr, and gives her undivided attention to you while being seen.read more

Super doctor. But she is no longer with abrazo but not sure of new location . She was by doctor…read moresince I came to Az 20 some years ago

I would make sure that your information is secured, I have been receiving emails with patients…read moreinformation, medical records, as well as prescriptions. I believe that is a HIPAA violation that a former patient can see all their new patient information.

Horrible customer service and don't u dare mistaken which clinic and get stuck in road…read moreconstruction, your 10 minute is all that is allowed. After that - canceled. Horrible place its turned into i will be finding a new clinic. I'd give them no stars if I could.

Very happy with Dr. S. I have been a patient since 2013, having been referred to him by a home care…read morenurse. Dr. S takes his time to listen to you and is concerned with your complete health and wellness. He remembers information that I shared about our family and is concerned about our mental as well as physical health. I admire him for taking the time to apologize if he feels he has let me down, and this occurred once and was not entirely his responsibility. Dr. S. is not only a doctor, but a friend. Thank you for being an understanding and caring human being.

Dr Subhasis Maitra is unquestionably the best physician I have ever had and I am a retiree. He…read morelistens to you, gets to know you, takes time with you and is an excellent and very intelligent reference for anything health related. When I had to leave a message for 'on call' he was back to me within a couple hours and listened patiently and spent all the time needed until all my questions and concerns were addressed. Additionally, he is truly a kind, caring and thoughtful human being. My husband and I will stay with him as long as we can!

Professional staff! My FNP works with me as an advocate and also empowers me to make healthy…read moredecisions for my life all without judgment. The nursing staff is positive and caring! They have their own lab...yes!

Happy to have found a good doctor, she is thorough and spent time understanding my medical history.read more

This was my first Appt with Dr Catherine Asuncion, & quite frankly it was horrible. Time to switch…read moredoctors, she rushed the Appt. & didn't answer all my medical questions, also I needed to reschedule a Appt with her, but she just told me to have a nice day, and nothing as far as go to the front desk and they will have you rescheduled, this is by far the worst experience I ever had with a family MD. This was at the location in Avondale. AZ, Westview Family Medicine.

I have been a patient at this office since 2019. The red flags started to appear 5-6 months ago…read more One of the PA's left and were not replaced as the red flags popped up. My PA left in September or October and has not been replaced neither. The front office staff also left and were replaced internally with back office staff who may be doing both sides of the office? I should have found a new office at that time. I procrastinated and allow my maintenance meds to get low. So I have been coming into the office weekly for an injection. When checking in for my scheduled exam today. I was informed I had a balance of close to $600. Turns out my weekly injections where not covered by my insurance. Never received a statement, never was I informed of this in each of my weekly visits, nor was I ever called by the office to say hey... This was the last straw and would not recommend coming to this doctors office. Obviously their Accounting is not kept up to be dropped with such a high balance in one shot. My last exam I was not informed of any balance and the injections predates the last exam. They have a niche clientele and would not expect them to lose out on their patients. They showed me today that they only value their core base of patients. This was a great place to come when I was seeing PA Brian Jansen. It saddens me to leave such a low review, but I seem to be one of many others who have not had a good experience here. I hope they backfill the open slots that others within the office have had to cover.

The doctors are great as well as the care. The issue is the Front Office Lady. Please watch your…read morebills and ask to see it before paying. Turns out we've been paying for No Show Appts, even though we called days in advance to cancel. Also, she gives you paperwork to fill out "it's a survey on depression" and tells you that your insurance requires it, however, I called my insurance and they know nothing about it. Also, if you call in for an appt because your sick she tells you that you MUST stay in your car upon arrival, call and they will come get you. This lady will without a doubt create issues for Dr. Scherer going forward as your first point of contact is the front office, whether on the phone or in person. However, if you can get passed all this, than 100% you are in the best care possible. The medical team is awesome!

Dr. Scherer is a very good doctor. He is kind patient and very knowledgeable. He listens to my…read moreconcerns no matter how long it takes and never makes me feel rushed. He changed the diabetic med I was taking from a tier 3 to a generic. This new pill not only saves me a lot of money, my diabetic sugar levels have come down considerably. I found his staff to be extremely helpful and considerate. His receptionist handles check-in, appointments and referrals. She is very pleasant and efficient. I just don't understand the 1 and 2 star reviews.

I highly recommend Dr. Julie Crawford of Estrella Internal Medicine and Pediatrics. She is by far…read morethe most caring, thorough doctor I have ever had - and I've kind of had a lot of doctors. :-) Both Dr. Crawford and Dr. Johnson are board certified internists and pediatricians, so you may be waiting in a room with Nemo on the wall - which I find charming. Perhaps it's that pediatric touch that makes her bedside manner so refreshing.

I received great treatment and followup. My condition(s) and treatment options were thoroughly…read moreexplained and a set forth. Would highly recomend Dr Johnson to anyone with confidence; I would be remiss if I did not give the staff a thumbs up,

My family have been going to this office for 4 year's now and we have had okay doctors, about 2…read moreyear's ago we seen Marina Galindo and we will never see anyone else. She sees everyone form newborns to 100 year old, my son was having stomach problems that I talked to his old doctor about this and she did oh it should go away and it never did. When I found out Marina Galindo could see him it was the best decision I made. The first visit she found out he was allergic to the formula and it was causing stomach problems, we changed his formula and it was a brand new baby after that. Any time I take him in and have any questions she listens and explains things where we understand and is very caring and understanding. If you are looking for a new doctor that cares, understands and talks to you about what is going on with your health. Please see Marina Galindo at Adeante Healthcare in Goodyear!!

I've been going here for over 4 years now and have had no issues other than going through a couple…read moreof doctors because they leave and now being seen by a nurse practitioner who has been good as far as I am concerned