AMAZING DOCTORS, TERRIBLE COMPANY PRACTICES.B
This company has some truly great doctors, but their overall management and business practices have been extremely disappointing.
Most recently, they abruptly shut down their pain management department with virtually no notice. This left both doctors and patients scrambling to figure out next steps. In doing so, they also overloaded their remaining physicians, making it significantly harder for patients to get appointments or even reach their providers in a reasonable timeframe.
I've been with this company for about three years, and it has consistently gone downhill. At this point, the only reason I remain is because of one doctor who has been excellent--especially after my pain management doctor was suddenly let go due to the department closure.
My issues with this company go back to the beginning. At my first appointment, I explained to my primary care provider that I had previously been on anxiety medication and was still dealing with complications after being hit by a car. He stated he was not comfortable prescribing anxiety medication, which I understood, but said he would prescribe anti-inflammatories while I waited for a pain management referral. That prescription was never sent.
When I called the clinic to follow up, I spent three days being repeatedly told that the doctor would not prescribe anxiety medication--even though I clearly stated multiple times that I was not asking about anxiety medication. Despite my efforts to clarify, no one actually listened to what I was saying.
After several days of this, I became understandably frustrated. I made it clear I was not directing that frustration at the staff and even offered to adjust my language if it was an issue. Instead, I was hung up on. Shortly after, I received a call from the office manager reprimanding my "behavior," while still misunderstanding the issue entirely. At that point, I felt completely unheard and dismissed.
Although I initially decided not to return, another staff member later reached out, acknowledged the situation more respectfully, and convinced me to give the clinic another chance.
Since then, I have encountered only two doctors within this company who I would consider truly helpful--one of whom is no longer there due to the sudden closure of the pain management department. To give an idea of how abrupt this was: I saw my pain management doctor on February 11th, was informed by February 15th that he was no longer with the company, and didn't receive formal notice of the department's closure until mid-March.
For a company responsible for so many patients, this level of disorganization and lack of transition planning is unacceptable. Patients relying on consistent care were left without guidance, continuity, or support.
At this point, I cannot recommend this company. The few good doctors they have deserve far better support, and I would absolutely follow them elsewhere if given the opportunity. read more
