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    Canyon Orthopaedic Surgeons

    2.3 (27 reviews)
    Closed 8:00 am - 5:00 pm
    Updated a few days ago

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    9 years ago

    Dr Miller did a wonderful job on my hip revision surgery, I recommend him completely and without hesitation. He IS as good as it gets.

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    IMS Primary Care - And they have new chairs (little things that make me happy lol)

    IMS Primary Care

    1.8(33 reviews)
    0.4 mi

    I have been a loyal patient at IMS in Avondale, AZ for 10+ years, so writing this is incredibly…read morepainful because I genuinely respect & appreciate Dr. Sumpter & his Medical Asst. What has forced me to speak out is not Dr. Sumpter himself, but the repeated lack of urgency, communication, & basic follow-through from the office staff &  management. For quite some time now, when in need of reaching out to Dr. Sumpter's office, I'm repeatedly met by the need of having to spend large portions of my day navigating long holds, dropped calls, & voicemails that to date have never been returned simply to obtain routine information such as lab or test results or simply schedule an appointment. On more than one occasion, important medical results were read to me by scheduling staff rather than a medical professional, leaving me confused, distressed, & without the guidance or help I desperately needed. Being told "everything is normal" while I clearly did not feel normal was devastating & left me without care or direction. My most recent experience has been the breaking point. I've recently developed rapidly worsening hearing loss -- a frightening & potentially life-altering condition, especially as a 55-year-old grandmother who wants to continue hearing my grandchildren's voices as they grow. After being seen & told a referral would be sent, days turned into more than a week with no action, no communication, & no urgency. My having to make repeated calls found only continued delays & confusion.  After requesting a return call today from office manager, Elizabeth before the end of the day, no call ever came. The office ultimately closed 1/2 hour earlier than the posted hours while I was still waiting for help. The emotional impact of feeling ignored during a possible medical emergency is profound. Patients trust medical offices with their health, their futures, &  in moments like this, their ability to live fully with the people they love. When urgency & compassion are absent, the damage is not just administrative -- it is deeply personal. It is heartbreaking to consider leaving Dr. Sumpter, a physician I have so fully trusted for almost a decade! Nor did the decision come easily!  But patient safety, timely care, &  basic dignity I feel must come first. I sincerely hope leadership takes a serious look at communication, accountability, & a sense of urgency within this office so that no other patient feels as unseen & helpless as I have. Not just during this frightening medical situation of decreased hearing loss, but as it has been a chronic issue culminating in today's events.

    Re: 10815 W McDowell Rd #304 Avondale AZ 85392…read more The front desk never answers there phone or they quickly pick up to put you on hold. Most of the time you have to go in person to make an appointment.

    G & K Medical Associates PC - Me

    G & K Medical Associates PC

    1.8(33 reviews)
    0.0 mi

    This place has the worst customer service.. they don't care about your appointment don't respect…read moreyour time ..this place shouldn't be in network with any insurance company.. look somewhere else.

    I have been going to this doctor's office since I was 18 years old as well as my family has been…read moregoing since I was young mind you I am now almost 24 years old and within the last year, this place has gone downhill. Just in the last three weeks, I have had four over the phone appointments made and every single time I never get a call from the doctor. I will call them and ask them to explain why I haven't gotten a call and every time it's the doctors running behind and they'll give you a call back when they're done with this patient and then I never get a call and then I will call again and it's oh this doctor's not in their office right now when when they get back, I'll have them call you. Once again never got a phone call so the next day I call again and before even saying hello they immediately put me on hold and I'm on hold for 20 minutes before I can make my new appointment. It was two days later and once again, I never received a call. My appointment was for 4:30 and by 4:50 I hadn't gotten a call so I called and this girl put me on hold until 5 o'clock when they closed and then just hung up. Mind you I literally only need a damn refill on my prescriptions. I had to go four days without one of my medications that clearly state that it is dangerous to cold turkey stop taking it and you're supposed to slowly lower your dosage if you're going to quit taking it and I could not get a refill from G&K I had to go through the Little clinic and get an emergency refill.

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    G & K Medical Associates PC - Three attempts within one hour; keep in mind my appointment was at 2pm!

    Three attempts within one hour; keep in mind my appointment was at 2pm!

    G & K Medical Associates PC - Maria Jane leaving voicemail advising of 2pm appointment

    Maria Jane leaving voicemail advising of 2pm appointment

    G & K Medical Associates PC - Call to office to confirm my 2pm appointment. Seven minutes wasted with someone lacking empathy and respect for patients needs.

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    Call to office to confirm my 2pm appointment. Seven minutes wasted with someone lacking empathy and respect for patients needs.

    La Loma Internal Medicine and Pediatrics

    La Loma Internal Medicine and Pediatrics

    2.9(12 reviews)
    2.9 mi

    Crazy Insane. My insurance Aetna states Kathleen Nichols is in Network and ACCEPTING new patients,…read moreso I called to book an appt. Today is 04/17/26, I was told that next Available Appt. is February 2027 - Almost an entire year away! Of course I absolutely do not believe this. So now I have an urgent medical issue and have to go to the Emergency Room because my crappy insurance In Network plan has crazy in network doctors that are not available. INSANE! Probably bit the bullet on this one, because any doctor that would advise her staff to treat New Patients like this is gotta be a horrible uncaring medical person.

    I switched to Dr. Kathleen Nichols at La Loma Pediatrics and Internal Medicine in 2023 after…read morelosing my previous primary care physician since my children were already established with her for pediatrics. Unfortunately, my experience has been extremely disappointing. Let me preface this by saying that I have a spinal cord injury so I have a disability that needs attention regularly. Dr. Nichols refused to complete my intermittent FMLA paperwork, which is essential for protecting my employment if I need to miss work due to my disability. This lack of support made an already stressful situation even harder. She also declined to continue managing my antidepressant medication, stating that my mental health concerns were "too complicated." I sat in her office sobbing and begging for support-- hoping for compassion, communication, and understanding from her, but instead felt dismissed and unsupported. She is INTERNAL MEDICINE, which means that she should specialize in treating patients like me. I would not recommend Dr. Nichols if you are looking for a doctor who takes the time to understand and advocate for patients with underlying medical or mental health needs.

    Canyon Orthopaedic Surgeons - physicians - Updated May 2026

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