Abrazo west campus wound care clinic has the most amazing staff! I went there after trying to treat…read morean open wound on my own for months. They were encouraging even when I was ready to give up. Such a big thanks to Dr. Yu, Bridget, Cyndie, Raquel, Crystal, and Artinee... apologies if I forgot someone. But the entire staff there makes everyone feel welcome and at ease. They are all professional and know exactly what they are doing. Wound care is a long process, and I couldn't have gotten through it without them.

Had a TIA while with my husband at City of Hope for his cancer. Their crash team called 911 because…read morethey don't have Cardiac physician on staff. Everyone was so helpful to me and my husband who was worried about me. I was then transported to Abrazo West ER where I had CT and MRI and treatment right away. It was discovered that I had a blockage in the Right Carotid Artery and an aneurism in the Left Carotid Artery. I went through 2 Angioplasty surgeries and stints were place is each artery. I has great care both times while in hospital.

I injured my hand, went to Urgent Care and they said get x-rays. This SimonMed was the closest…read morelocation. I arrived about 9:15; it wasn't busy. The three staffers -- all female, all under 30 -- were among the top most unfriendly and indifferent individuals I've ever met in the medical field. First receptionist handed me off (with a snotty tone) to the second, who handed me a clipboard and pen to do paperwork. I asked if there were a way to fill it online because my writing hand was injured -- could barely grip a pen and it was painful to do so. I can hunt and peck type on my phone. There was "a way but it would take too long." And just looked at me, no turning toward her PC. I thought, Huh. Well, crap. Sorry to be so much trouble. (Nobody in line, only a couple people waiting in all. I said, "It hurts to write." She said "Sorry" like she didn't mean it. And that was it. I was dismissed. I scrawled the info. Here ya go, sweetheart. (No, I just thought it, didn't say it.) Moving on, the X-ray tech didn't exchange a pleasant word, ask any questions. Nope. All about getting the job done. Just 3 views needed. Last view -- she wanted me to spread my fingers, which I could barely do and which was painful. Unconcerned. Hold that pose. Got it. Done. After all this devoted attention, it follows perfectly that I still haven't gotten the results. The promise was 1-3 days. Day 6 today. Never again, SimonMed.

Worst place ever! next time go to Banner! They call you,…read morehound you, leave voicemails and messages telling you to schedule an appointment, when you arrive you Are informed they do not honor appointments for x-rays and you have one hour wait. I'm sitting in the waiting room and their waiting room is literally empty! but I still have a one hour wait!!! plus now they want to charge you $30 extra to have AI review the x-ray.!! So Simon Med purchases AI software, but they make us pay for it !!

I had my mammogram appointment here about two weeks ago. The location is convenient -- it's in the…read moreparking lot next to Target and surrounded by several other businesses. When you enter the building, the suite number and name are clearly listed outside the door, which makes it easy to find. Upon arrival, the receptionist was polite but a bit dry, not as welcoming as I've experienced at other locations. The technician who performed my imaging was very kind, friendly, and informative, which I appreciated. However, I was a little taken aback when I entered the exam room and noticed another patient's gown still sitting on the bench -- it made me question whether the rooms are cleaned thoroughly between appointments. Overall, my experience was decent, but I may consider returning to my previous location in the future.

Horrible scheduling system. They are all thumbs. Scheduled twice for xray and the appropriate tech…read morewas not available. And I had an appointment. Both rimes. Never had a problem with SMIL.

Absolutely horrible customer service , they are rude , the way they speak to people it's absolutely…read moredisgusting and unacceptable. If they hate being in this industry they need to find another job Patty the ultrasound tech it's the worst . Someone needs to do something in regards how they speak to people .

The front office staff and technicians are phenomenal. I don't suggest messing with calling in. I…read morehad several issues with the number, including whether it went to a central location. The MRIs, the x-rays, and the technicians who handle both are professional and courteous. They explain what's going on and how the testing will proceed. Unfortunately, the doctor who read my MRI scan, I believe, is the dumbest in Arizona. Not sure how this radiologist observed an organ in my body and documented that there were no issues with it when the organ was removed 33 years ago, so either there was a miracle, thank you God, or this doctor is not very good at what he does. The doctor also recommended no further assessment or treatment for a cyst that was observed, which could very well be true. However, if it has not been biopsied or looked at, how can this doctor make that recommendation without knowing my prior scans? I am sure there are other radiologists, but I would not touch this particular one with a 10-foot pole. because of this, I removed two stars.

Not sure how they did it but they somehow got my review from last year deleted. Here it is again:…read more AVOID AT ALL COSTS. If there is any other options for an MRI choose another facility. On Jan 17th Insight Imaging insisted that we pay $450.16 for an MRI although I knew it was covered by our insurance. They required this payment before we left the facility or they would not release the results of the MRI. I explained that our copay was $30 for this service but they still insisted that we pay the full amount. In fact the receptionist argued with me and said I just did not know how my insurance worked. Seven days later on 1/24 they were paid in full by my insurance company. My explanation of benefits confirmed that I was right and was only supposed to pay $30.00. Over 2 months later we still had not even been notified by this office that they were overpaid and that we were due a refund of $420.16. It took a call from me (3/20) to question the overpayment to which their reply was that we had a $420.16 credit on our account. This error and over-billing to my Healthcare Flexible Spending Account caused my account to be frozen until the credit is made to my account. Still waiting on this to occur. Again - AVOID AT ALL COSTS - This offices' complete disregard for the patient and simple greed is despicable.

Five stars for Dr. Howard, one star for Dr. Sun! I chose this place because my mother-in-law…read morerecommended Dr. Howard, which happened to be her old OB. I made my first appt, but got Dr. Sun sadly. The front desk and staff are amazing! They are so sweet and always smiling. I waited inside the room for about an hour and Dr. Sun comes in and it went exactly like this, "Congratulations! So the baby is too small to see or do anything. You have to come back a few weeks for another appt. Any questions?" I was baffled. I was like, "that's it?" I waited over an hour for you to tell me that?! The nurse couldn't have told me that and saved me that hour I just lost? He was not a people person and you can tell he was in a hurry to get me out of there. As soon as I got home, I told my husband about it and gave the place a call to change doctor. The next visits are all with Dr. Howard. He is amazing! I still wait about an hour in the room to see him, but once you see him, you will understand why! He takes his time to explain, chat with you, and let you see the baby thru ultrasound. He makes it fun! He does not rush. One time he got a phone call while he was seeing me, and he told the staff "I'll be right there" and still took his time to answer me and my husband's questions. He is great! The ultrasound techs are also nice. I especially like the male ultrasound tech, he takes his time and really explains to you what you are seeing. I've been with the female tech and she was in such a hurry, I was sad because I wanted to see my baby a little longer. The male tech was also able to tell me the gender at 13 weeks. The gender was confirmed by the doctor at 16 weeks, so that tech is awesome! Lastly, they were having issues with my insurance but it was all handled timely and professionally which is a major plus because this pregnant lady does not need anymore stressors. So if you plan on going to this place, make sure you get Dr. Howard! Be prepared to be seen by a lot of med students (I personally do not mind, they have to learn somehow), and be prepared to wait over an hour (it's worth it especially when I see my baby on the ultrasound). Update: Ironically, 39 weeks later and Dr. Sun was the one who helped me give birth. He was the on-call doctor at the time. He was very nice and he knows what he's doing. I had to get a lot of stitches and I think he did a good job because it healed pretty fast.

I went palm valley back in June 2025 to see my long time Dr, Davidson, when I went in for follow…read more up in January 2026 the front desk was rude when I ask about wait (30 min) past scheduled appt. I was seen by Liani, she seemed nice and tried to change my original Treats follow up from 3 months to six month. I wanted to follow Dr.Davidson treatment plan, she agreed. I called to make follow and was told I had a six month appt and rude reception would not listen . i ask to speak with office mgr and the call was disconnected I called back several time and when they picked my call it was disconnected. I filed a complaint with insurance and waiting to hear back. Needless to say Palm Valley Avondale is unprofessional and staff don't give a damn.

Short wait time, friendly and knowledgeable staff, concerned and caring doctor on site...I highly…read morerecommend.

I was very disappointed with this center. I had extreme stomach pains and my doctor wanted an MRI…read moredone stat on Friday. I couldn't get an appointment close to where I live until Monday so my doctors office made an appointment for me at this location. When I got there I told them that my doctor wanted the results immediately and to call him after the MRI. After the MRI was done I told them again my doctor was waiting for the results and they told me the radiologist left and I would have the results on Monday. I should have gone to the emergency room instead of driving an hour to get there. They told me my doctor didn't say it was stat and it was written on the order and they informed them when they made the appointment. Very bad patient care.

Wow I got there for X-rays super early 1:05 and appointment was at 3pm but they took me at 1:15 pm…read more Love Banner Imaging for X-rays can book appointment not just walk in only like another place/competitor. I only do X-rays here and my mom too!!! Always on time and polite... great as always

I have never had a night appointment for an MRI -- or any appointment for that matter -- but last…read morenight I did at Banner Imaging Estrella, and it was, by far, the best medical experience I have ever had. From the moment I walked in, I felt something different. I was immediately greeted by Alma at the front desk. Even though she was assisting another patient, she acknowledged me right away. Her spirit seemed to beam through the glass. Her smile, her tone, and the way she welcomed me made me feel seen and valued within seconds of arriving. I was early for my appointment, so I sat in the lobby -- but I didn't wait long at all. Soon, I was called back by Jocelyn. Her voice was calming, gentle, and incredibly kind. She provided the garments I needed for my MRI and reassured me that they would be with me shortly. There was something so comforting in her presence. Then I was introduced to Abby, the MRI technologist. She, too, carried that same kind and gentle spirit. Abby and Jocelyn worked together to help my tiny self get positioned into the machine, treating me with patience and dignity every step of the way. Before beginning, Abby asked what kind of music I would like to listen to during the procedure. "Smooth jazz," I replied. Throughout the entire MRI, she communicated clearly with me, explaining what was happening and checking in along the way. While this wasn't my first MRI and my situation wasn't life-threatening, it was absolutely my first experience receiving such outstanding, compassionate service. If anyone out there feels anxious or hesitant about undergoing an MRI, I would encourage you to visit this location. The care, warmth, and professionalism of these three remarkable young women truly transformed what can often be a stressful experience into something peaceful and reassuring. I sincerely hope the company recognizes and treats them well -- because they certainly deserve it.

Wonderful experience for my CT Heart scan. From initial scheduling to check in to the test itself…read more Everyone was awesome. Highly recommend!!

I have been to this place many different times & I always have great feeling about the staff…read more Especially, the technicians handle professionally. I wish I remember all the technicians I dealt with but just name of few are Darcy, Elizabeth, Caitlin & Tiffany. It seemed Tiffany took time to make sure not to miss anything... Made me feel really comfortable! Thanks to everyone!