Absolutely horrible customer service , they are rude , the way they speak to people it's absolutely disgusting and unacceptable. If they hate being in this industry they need to find another job Patty the ultrasound tech it's the worst . Someone needs to do something in regards how they speak to people . read more

The front office staff and technicians are phenomenal. I don't suggest messing with calling in. I had several issues with the number, including whether it went to a central location. The MRIs, the x-rays, and the technicians who handle both are professional and courteous. They explain what's going on and how the testing will proceed. Unfortunately, the doctor who read my MRI scan, I believe, is the dumbest in Arizona. Not sure how this radiologist observed an organ in my body and documented that there were no issues with it when the organ was removed 33 years ago, so either there was a miracle, thank you God, or this doctor is not very good at what he does. The doctor also recommended no further assessment or treatment for a cyst that was observed, which could very well be true. However, if it has not been biopsied or looked at, how can this doctor make that recommendation without knowing my prior scans? I am sure there are other radiologists, but I would not touch this particular one with a 10-foot pole. because of this, I removed two stars. read more

They keep losing my authorization papers. I keep bring it in , Somone out there not doing their job this place is a joke ,and I am tired of it ,no one is helpful, Customer service people ,over the phone can't even understand half of the thing, I say to them over the phone . I used to love this place but not anymore. Girls who works at customer service section they don't know nothing about customer service and not helpful at all read more

SimonMed Imaging - Avondale - Checking area - Diagnostic Imaging Near Me - Avondale, Arizona

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I was concerned seeing some negative reviews but my experience was very nice and went smoothly from beginning to end. Check in was easy because they sent all the forms online and in advance. Very short wait of less than 10 minutes when I arrived. The MRI tech who did my work was cheerful, considerate and explained every step of the process before and during the event and how long it would be until my Dr has results. I felt cared for during this process. read more

Absolutely no regard for patients time or needs what so ever. Just book appointments and make the patient think they are going to have testing done on the day of the appointment.......... Sounds good right? NOPE they wait till 4:45pm the day before to cancel your appointment do to negligence of following with dr offices or insurance so of course the patient suffers. I'm sorry but I had to give them A one star be default read more

I was very happy with the amount of time spent from check in to being called back. There waiting room want crowded. Their techs were nice and got it done. read more

Phoenix is a city with some of the best healthcare in the country. Simon Med is a disgrace to the profession. They are impossible to communicate with and often loose records and require repeat procedures. When calling we are greeted by someone who is difficult to understand and who has difficulty understanding my issue. You are unable to speak with anyone at the location or in the United States. Today to get a simple answer I had to call seven times and disconnected repeatedly. In order to resolve the issue I had to drive 27 miles to the location and work it out face to face. They claimed to have misfiled my records and miraculously found them. NEVER again will I use Simon Med. My imaging company of choice is Banner Imaging in Phoenix, AZ. If I could rate lower than 1, would have gone into the negative numbers. Stay away from Simon Med.....it is all about making money and the patient be damned. As a positive, the staff was excellent. The problem is with the corporate structure and communication. read more

What's the point of making an appointment. I arrived 30 minutes early per instructions to be told we are running 1 1/2 hours late. My time is not important. A phone call would have been appropriate. I will NEVER go to them again. read more

Wanted to ask so E questions related to mammogram results and Louise would not let me finish my question. Contacted provider and they have to ask... Really read more

Horrible. That about sums it up. From 4 cancelled appointments to wait times that just don't make sense. No one seems to care, and you're just a number. Do yourself a favor and go somewhere else. One word....pathetic. read more

This company has absolutely no idea what they are doing. Iv been rescheduled 4 times all because they do not know how to do their jobs. I have never been more frustrated in my life taking time off work multiple times all for nothing each time. read more

They wanted my wife to check in by 11 am. They still haven't called her back two hours later and keep saying someone is coming out to get her. This isn't very pleasant read more

My doctor sent a referral for my mammo here. Turns out I need a biopsy. This place then sends a referral request to a doctor I have not seen in 2 years. Why wouldn't they send the biopsy request to the same doctor that sent the initial mammo request. *sctatches head* Now I have my doctor's office from 2 years ago spamming my voicemail. *sigh* Two stars for the friendly staff and fairly speedy service REPLY TO COMPANY RESPONSE BELOW: I wish I didn't have to spend my time correcting a mistake your company made....a simple enough task that really any high-school graduate should be able to process. But not like a biopsy is anything that is possibly urgent, right? *face palm* read more

The staff up front were really nice and the gentlemen took the time to confirm my coverage benefits were accurate and my ultrasound technician Taylor was very nice and made sure I had a comfortable experience read more

I had a good experience getting my MRI here. It was a little awkward to know which person to checkin with when walking in. Once checked in, I waited about 1/2 hour even with an appointment. So after checkin you just sit and wait for them to call you back. Side note: For MRI wear a sports bra / avoid underwire bras or you'll have to change. I asked the scheduling person if I had to wear anything special and she didn't mention that. Imaging team were great. They explained everything a bit fast/set the machine and myself up quick so I was a little turned around. They answered my questions and made sure I knew how to use the "panic" button in case I got claustrophobic. Front desk staff were good too, they certainly had a lot of people to checkin but kept it moving. read more

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Been here a few times recently and every-time they're quick to get people back and back home. I get results extremely quickly as does my drs and it's a nice clean facility as well. Staff is friendly and I have no issues here! read more

Information is incorrect and wait time almost an hour after scheduled exam . If they can't handle the load the need to schedule less this is terribly frustrating. read more

Stopped in for a ultrasound on my neck (kinda a carry) and the 4 people plus one woman whom I did not interact with were all as pleasant as can be. Its been a really long time since I have had service this amazing. I can't say enough good things about the young, pleasant and incredibly helpful young group of young professional ladies who work in that establishment. The love and care they show in their career speaks so highly of the characters that Simon Med has chosen to employ. I hope someone gets this review who cares that these girls are an asset to your company and gives them a vacation somewhere amazing with a beach and Margaritas . On top of the great care and fun banter they provided the energy among the girls created such a pleasant environment to be in. A breath of fresh air to have such nice customer service. read more

The staff (Abby - MRI tech & Vince - front desk)was very sweet & patient with my mom in making her feel as relaxed as possible for a MRI; which can be very daunting & claustrophobic. Very professional, clean, efficient & on time (even early). They do have Saturday appointments with limited availability & services. PS: also came in previous week for X-rays & was able to seen with short wait time (less than estimated wait time) as a walk-in; even with a full lobby. Very efficient & timely service. PSS: Again (multiple visits later); Abby & Vince are the best techs!! So sweet to my mom!!!! Remembered her & kept her as comfortable as possible by being exceptionally nice & funny!! Love them!! Had MRAs for the first time w different contrast & X-rays. read more

SimonMed Imaging - Avondale - Very nice staff!! - Diagnostic Imaging Near Me - Avondale, Arizona

I have medical insurance and a script for my doctor for an MRI. I come here the lady at the reception desk said I would need to pay $340 dollars or I can do self pay and would only have to pay $300. I told her I have insurance and a script for the doctor this can't be and she insisted I had to pay that amount. I then went to banner imaging and just had to pay $50 co pay instead of the $340 she was trying to get me on. NEVER COME HERE read more

You make an appointment and they still make you wait 30-45 minutes. The staff extremely unfriendly and not helpful at all. I had to leave before I could get a simple biometric appointment completed. Do not recommend at all. read more

Customer service is below zero. My appointment was at 10:30. I took time off from work. 10:45 I approached front desk which mind you young girls with no customer service skills, not friendly at all. One of them called to the tech and after that informed me there is 45!!!!!! minutes wait. So they are running one hour late and could care less to notify the patient. No consideration whatsoever. Both of the girls sitting and causally discussing their private matters while patients are waiting. Not cool at all. So if you are looking to get your imaging done and go back to work this location is not for you. You will be stuck there. read more

What is the point in making an appointment when you still have to wait for an hour? The staff is very unprofessional- there were so many of them walking around and talking to each other but very few who were actually working. The facility itself is dirty- absolutely do not recommend coming here. read more

My mom was scheduled for CT Head and Neck W/Wo Contrast and MRI which was supposed to be With Contrast. According to the MRI Tech it said without contrast I should him the hard copy order which stated with contrast, my mom had already paid her $130 copay for the tests and now they said they would have to reschedule the MRI since they needed to clarify the order and she would have to pay another copay, Oh heck no she will not. Please spread the word the Avondale Simon Med Sucks Don't go there not only do you wait for hours but then they don't do everything on the order. read more

Normally quick during afternoon visits. Still waiting this morning after 1 hour and 45 minutes

Here I go. Went to this place before work, which corporate states all walk in XRAYS can be done from 0630 to close. My first encounter of the day and was told, "nope, not until 0830". I explained to her what I was told the day before, as listed above. "NOPE, not until 0830". Irritated I left, then I decided to go back in, due to a ORTHO appt the next day. Got the next young lady, she told me the same thing, what made a difference is she was kind, caring and explained to me that the second XRAY machine was under repair. Really???? The first one couldn't say that? That one told 4 more people the same thing, ones who came in before work. Then here comes one of her race, she gave him a map, this is where he could go and wished him a delightful day....I see how it is. Simon Med, you have a serious problem with that one. read more

After a visit to my PCP's subsidiary's office, I needed to get a Chest X-Ray, and went downstairs to SimonMed Imaging. While the crowd wasn't huge, it was fairly crowed with about 8 or 9 people waiting. But, considering this, and not having an appointment, my wait time was pretty short (about 12 minutes). I got called into the room for the X-Rays. Was in and out in less than 3 minutes. The entire staff was polite, professional and courteous. So, unlike a few of the other reviews, I have no complaints (but, if you have to sit too long, those hard chairs could get a bit uncomfortable. However, they do have padded benches, too). read more

This place is horrible. They double booked my aunt so she fasted for nothing and had to go home. They scheduled her for the following day. She fasted again and we have been sitting in the waiting room for over 1-1/2 hours now. Absolute crap! How can this place stay in business and treat people like this? I myself would never come to another Simon Med. read more

I had a mammogram at one of their mobile units, and the tech ruptured one of my implants. After years of having mammograms in Venice, Florida, and never a problem, but yet this happened. read more

Wow, this place is really unprofessional and really dingy and dirty feeling. My doctor sent in specific orders, and yet one of the technicians came out to the front reception area and started telling the guy who checked me in that they don't do a certain test or that I didn't need that kind of a test or whatever she was saying I only caught some of the details. All I know is that she was talking about things about me out loud without even trying to be quiet about it in the front waiting area. Once I got back to have the mammogram done, I was told repeatedly that I didn't need the diagnostic test that the doctor had ordered. It s as if these people were trying to make decisions that overrode what my doctor wanted. After the second time, the comment was made that I didn't need that test and that they had to double check with their technician, I flat out told them that I'm here to have the test done. My doctor ordered whatever she ordered. I don't know anything about it. I have no idea why they felt it appropriate to complain to me about the confusion. That's not anything that the patient ever needed to know about. Then I got into the ultrasound room after the mammogram and the ultrasound technician started doing the same exact thing! Complaining to me about the fact that I didn't really need this exam and that they didn't know why my doctor ordered it that way and to top it off they said that I would have to deal with the ramifications of the insurance company if they decided not to pay for it I mean, are you freaking serious?? once again, I had to tell this person that I'm there for the exam. I have no idea what the doctor ordered and I'm not involved in that process.!! Besides, the fact, that all of this was incredibly unprofessional, the police felt dirty. It looked dirty, and there were two huge helium tanks in the middle of one of the hallways that the staff was complaining about because they couldn't get some of the patients easily around them. I have no idea why those were there. The whole experience was just unprofessional and I won't be returning to this location. read more

This place sucks! They spent 7 days calling the wrong number. I called them and they never heard of me although they had left 3 messages with my spouse. When they called her again this week I called and the girl found my order. She made an appointment for me at the 'Thunderbird' confusing as heck complex especially at dark. The appointment was 9pm. No ONE showed up. I drove for 50 minutes and got there early. Finally left. Wasted 2 1/2 hours on this unprofessional company. If your Doctor sends you there ask for a substitute legitimate imaging company. Lynn read more

My review is more for the people checking the costs of certain exams and the billing department. The people who actually did my exams were very nice. I was scheduled to do an annual mammogram which was covered by my insurance. After doing the 1st one they wanted to do a 2nd one and an ultrasound. At the time of the appointment I was told it cost about $400 that I had to pay upfront before my appointment. I was surprised but went ahead and paid in case they found something serious. A month later I get a bill stating I owe an additional $200. When I checked my insurance claim I see the cost was actually less than what I had paid during the appointment. Why are they sending me a bill and why did I pay more than the actual cost the exam. My insurance company contacted their billing department. They agreed I was over charged and now showed I had a credit. They stated they would be refunding me but it could take 6 weeks. When 6 weeks came and went I called their billing department and sent the billing department an email. I was then told it could take 8 weeks. It's now been over 2 months. Still no refund. They overcharge patients and keep their money. I would recommend going to other places before coming to Simon med imaging. read more

Very Poor scheduling. I have been to this facility two times and my wait time has been longer than 1 hour on each visit. Very poor management. read more

If I could give zero stars I would. I had 3 MRI's scheduled for same day and even after a confirmation the day before they didn't notify me at all and just canceled They don't care about you or your your time read more

If I could give this place zero stars I would! No one working there is competent; from the front office to the back doing X-rays. Would never go back! After sitting I then lobby for 40 mins I was told I can't been seen, after leaving work early, because they didn't run my insurance. Even though it was given to them a week before the appointment date. Second time I am hoping it would be a different experience but it's not, they then try again to turn me away due to them not running my insurance prior to my 3 a clock appointment, I then inform them I did their job already by calling their office to confirm my insurance as well as calling my own insurance to verify. So they then say that they will see me, go to the back for the mri and now the machine doesn't work and they want to reschedule me. Again after leaving work early I get t nothing accomplished. read more

Just all around terrible. I never even made it to the office They kept rescheduling me last minute because of insurance issues on their end The last appointment was built for a CT scan on a day the technician wasn't there and they don't do CT scans so why was I scheduled an appointment that day? I called the manager in Avondale I will admit I was not very pleasant but she ended up hanging up on me because I wasn't trying to listen to her explain to me how it's not her or her staff's fault there is no accountability whatsoever scheduling an appointment has been a nightmare I would rather have a heart attack than give them my service. read more

HORRIBLE HORRIBLE HORRIBLE !!!!! I set my appt Monday for 7:15 730pm Friday 9/17. I received a text last night saying my appt was set for 8:30 8:45 9/17????? I called earlier today to confirm and yes for some odd my time was changed after I had already set work and babysitting plans for my original 7:15 7:30pm time. NOW it is 10:20pm IM HERE AFTER HOURS BEEN WAITING IN THE LOBBY FOR NOW 2 HOURS!! AND HAVEN'T EVEN BEEN BACK YET THIS IS RIDICULOUS. The girl up front told me 35 to 45 minutes and after almost 1 hour of waiting she said it'll only be another 20 minutes with 0 lack of customer service. NEVER AGAIN coming back to this location. read more

Absolutely HORRIBLE. came here just to get an xray on my ankle, was told it would be a 45 minute wait. I waited OVER an hour just for them to tell me it would probably be another hour or longer. Do not go over. Overly packed and waste of time. read more

I have been to several SimonMed clinic's across the valley and this one is the best! Very clean! The staff is very friendly and helpful. My x-ray tech was Diane and she was so upbeat and nice. I did not have to wait hours just to get blood work or an x-ray; I was in and out in a timely manner. I will be returning! I won't go anywhere else. Shirley F. Surprise Az. read more

If you are getting a MRI and are worried and want your results right away so you know what is wrong DO NOT GO HERE. I had an MRI a week ago on my knee and the radiologist still has not read my results. Will not be returning to this imaging center. read more