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Insight Imaging - Goodyear

1.0 (1 review)

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9 years ago

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Abrazo West Campus - A bustling care facility. Fri 2 June 2023, night before full moon, 8 pm 6 ambulances/fire vehicle in ER queue.

Abrazo West Campus

2.2(351 reviews)
0.9 mi

I love Abrazo West, the care they give is outstanding. They are caring and kind. They will do…read moreanything to complete any testing before releasing you. Their nurses are they best!! In March I had to be transported to the ER. My body lost almost all the fluids that is needed to keep one alive. I was seizing. They had the and lights going speeding to the Hospital. I was scared, especially when they took me into a room as soon as I got there. That was my 2nd Emergency, at least major one. I April I had another emergency yet my daughter insisted we ho to Banner E. Their nursing staff spoke ill of me right outside my room. I was like WOW I can you! I complained and I coukd the conversation between the charge nurse and the nurse. He said I asked to many questions and was bothering him. Yes, I had a lot of questions and I had to use the restroom a lot. I have epilepsy. No apologies nothing. I was then transfered to another floor. Originally I was on the 4th floor and they sent me to the 2nd floor. They do not do such as I stayed there 2x prior. The solution was to remove the patient so the nurse could go back to playing around with the CNA and other nurses or on the phone with his wife! Abrazo West is my choice...they are so professional. Thank you Abrazo West.

On May 20th 2026 I had to make an ER visit at Abrazo West Campus. What I encountered was not only…read moreunacceptable from a customer service standpoint, but also raised serious concerns regarding patient safety, sanitation, and basic standards of care. Upon arriving at the ER, I immediately noticed the waiting area was extremely unsanitary. Garbage was scattered throughout the area, trash cans were overflowing, and the overall condition of the lobby created an environment that appeared neglected and unsafe for patients already seeking emergency medical care. The most concerning issue occurred in the men's restroom, directly in the ER waiting area. There was human waste and diarrhea visible from the toilet onto the floor, creating what I believe to be a serious biohazard. I notified staff immediately, expecting the matter to be addressed without delay. Instead of contacting environmental services or taking immediate action to sanitize the restroom, I was simply redirected to another restroom inside the ER, which was also unclean and poorly maintained. After waiting nearly an hour and a half in these conditions, and despite medical staff advising otherwise, I made the difficult decision to leave the facility because I no longer felt safe remaining there. I ultimately sought treatment at another emergency room, where I was properly evaluated and treated.

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Abrazo West Campus
Abrazo West Campus - Abrazo West Campus Entrance

Abrazo West Campus Entrance

Abrazo West Campus - Entrance, with Food Truck

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Entrance, with Food Truck

SimonMed Imaging - Palm Valley

SimonMed Imaging - Palm Valley

1.5(46 reviews)
0.9 mi

Jasmine was very efficient upon check and Jessie the tech was great…read moreextremely efficient and upbeat. Would recommended him to work anywhere as he brings positive energy.

I injured my hand, went to Urgent Care and they said get x-rays. This SimonMed was the closest…read morelocation. I arrived about 9:15; it wasn't busy. The three staffers -- all female, all under 30 -- were among the top most unfriendly and indifferent individuals I've ever met in the medical field. First receptionist handed me off (with a snotty tone) to the second, who handed me a clipboard and pen to do paperwork. I asked if there were a way to fill it online because my writing hand was injured -- could barely grip a pen and it was painful to do so. I can hunt and peck type on my phone. There was "a way but it would take too long." And just looked at me, no turning toward her PC. I thought, Huh. Well, crap. Sorry to be so much trouble. (Nobody in line, only a couple people waiting in all. I said, "It hurts to write." She said "Sorry" like she didn't mean it. And that was it. I was dismissed. I scrawled the info. Here ya go, sweetheart. (No, I just thought it, didn't say it.) Moving on, the X-ray tech didn't exchange a pleasant word, ask any questions. Nope. All about getting the job done. Just 3 views needed. Last view -- she wanted me to spread my fingers, which I could barely do and which was painful. Unconcerned. Hold that pose. Got it. Done. After all this devoted attention, it follows perfectly that I still haven't gotten the results. The promise was 1-3 days. Day 6 today. Never again, SimonMed.

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SimonMed Imaging - Palm Valley
SimonMed Imaging - Palm Valley
SimonMed Imaging - Palm Valley

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SimonMed Imaging - Avondale - Checking area

SimonMed Imaging - Avondale

1.9(97 reviews)
1.1 mi

Absolutely horrible customer service , they are rude , the way they speak to people it's absolutely…read moredisgusting and unacceptable. If they hate being in this industry they need to find another job Patty the ultrasound tech it's the worst . Someone needs to do something in regards how they speak to people .

The front office staff and technicians are phenomenal. I don't suggest messing with calling in. I…read morehad several issues with the number, including whether it went to a central location. The MRIs, the x-rays, and the technicians who handle both are professional and courteous. They explain what's going on and how the testing will proceed. Unfortunately, the doctor who read my MRI scan, I believe, is the dumbest in Arizona. Not sure how this radiologist observed an organ in my body and documented that there were no issues with it when the organ was removed 33 years ago, so either there was a miracle, thank you God, or this doctor is not very good at what he does. The doctor also recommended no further assessment or treatment for a cyst that was observed, which could very well be true. However, if it has not been biopsied or looked at, how can this doctor make that recommendation without knowing my prior scans? I am sure there are other radiologists, but I would not touch this particular one with a 10-foot pole. because of this, I removed two stars.

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SimonMed Imaging - Avondale - Front of the office

Front of the office

SimonMed Imaging - Avondale - Right inside on the 1st floor, convenient

Right inside on the 1st floor, convenient

SimonMed Imaging - Avondale

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Banner Imaging Estrella - Lobby

Banner Imaging Estrella

3.2(6 reviews)
4.6 mi

I have never had a night appointment for an MRI -- or any appointment for that matter -- but last…read morenight I did at Banner Imaging Estrella, and it was, by far, the best medical experience I have ever had. From the moment I walked in, I felt something different. I was immediately greeted by Alma at the front desk. Even though she was assisting another patient, she acknowledged me right away. Her spirit seemed to beam through the glass. Her smile, her tone, and the way she welcomed me made me feel seen and valued within seconds of arriving. I was early for my appointment, so I sat in the lobby -- but I didn't wait long at all. Soon, I was called back by Jocelyn. Her voice was calming, gentle, and incredibly kind. She provided the garments I needed for my MRI and reassured me that they would be with me shortly. There was something so comforting in her presence. Then I was introduced to Abby, the MRI technologist. She, too, carried that same kind and gentle spirit. Abby and Jocelyn worked together to help my tiny self get positioned into the machine, treating me with patience and dignity every step of the way. Before beginning, Abby asked what kind of music I would like to listen to during the procedure. "Smooth jazz," I replied. Throughout the entire MRI, she communicated clearly with me, explaining what was happening and checking in along the way. While this wasn't my first MRI and my situation wasn't life-threatening, it was absolutely my first experience receiving such outstanding, compassionate service. If anyone out there feels anxious or hesitant about undergoing an MRI, I would encourage you to visit this location. The care, warmth, and professionalism of these three remarkable young women truly transformed what can often be a stressful experience into something peaceful and reassuring. I sincerely hope the company recognizes and treats them well -- because they certainly deserve it.

Wow I got there for X-rays super early 1:05 and appointment was at 3pm but they took me at 1:15 pm…read more Love Banner Imaging for X-rays can book appointment not just walk in only like another place/competitor. I only do X-rays here and my mom too!!! Always on time and polite... great as always

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Banner Imaging Estrella - Inside

Inside

Banner Imaging Estrella - Inside office

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Inside office

Insight Imaging - Goodyear - physicians - Updated July 2026

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