Lost my daughter's sample. Had to bring in new sample. Complete incompetence. How does a medical lab lose a patient's sample

I had an appointment to get lab work done and as waiting for 25 min before I went up there to ask how much longer it would as for my turn. The lady behind the desk that there were 3 people in front of me. What is the point of making appointments if you have to wait more than 45 min to o be seen.?I went ahead and cancelled my appointment. The technician that draw blood are also in charge of entering insurance information s that it's a minimum of 10 million n per patient. The office is crowded, dirty and smells terrible. Do better!!! read more

Pray, the lady at the reception at the front was extremely rude. Talking down and acting like I'm Stupid for not knowing their check in process. read more

few people to serve only one receptionist to serve many people the place is terrible The staff is rude, they think they can treat people like we are stupid, if they don't like this job, let them change because here we deal with a lot of people who depend on these people for the results of our health. read more

Sonora Quest Laboratories - A lot of ppl no personal attend patients - Laboratory Testing Near Me - Goodyear, Arizona

I was very impressed with this lab! I initially called to make an appointment, but there were no morning appointments available for a few days. The person I spoke to was very helpful, suggesting that I go to the lab between 6a-7a as a 'Walk In'. We arrived to the lab at 6:15a, and there were already quite a few people. The lab has a Kisok to check-in, and there are also Covid screening questions on the check-in. We only had to wait for about 15 minutes, and I took this opportunity to look at the brochure on 'Patient Ordered Tests'. Hmm, this was an entirely new concept for me, and I found this very interesting. There are lots of tests available ( see attached screen shots) and the prices are even listed for each test. NO Dr. Order is needed for these tests. Sofia was my phlebotomist, and was awesome. I didn't even feel the needle. She was also careful to confirm my name, birth date- and even showed me the lab tubes with my name label. Sofia also had excellent hand hygiene- using hand gel. All of these details stand out to me as a Registered Nurse. Having a patient portal is very important to me, and I have already registered just to see how easy the process is. Everything was stream lined and secure. I was even asked to confirm details to ensure it was really me, such as selecting the correct company I used to work at long ago from a multiple choice list. In summary, I HIGHLY recommend this lab. They are efficient, and follow proper hand hygiene and covid precautions. All the staff were engaged and friendly. Their on line portal is awesome. This was a great experience! read more

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Waited 3hrs for them to tell me that they don't take my insurance, I wish they would of had a sign posted showing what insurances they don't take. read more

I needed to have a fasting blood test. I made an appointment online for 7:30 a.m. I checked in at 7:15 using the barcode that was sent in my confirmation. I was called in at 7:30. My blood was drawn by a wonderful, engaging phlebotomist. Got a great vein on the first try. I was out at 7:37. I highly recommend having an appointment when you go. The lobby was packed when I left. read more

Was very helpful with my partner who was very nervous. Elizabeth was fantastic. Thank you!

My appointment was at 8:00am and they needed me to email my doctors orders to them. I sent it and no one confirmed if they received it or not. So I'm just sitting there waiting and notice my name on the board says "paused" next to it. So I go back up to the counter and ask if they received it. She said "no" and that was it! Just no other response. So I ask for the email address again and sit back down... again I'm waiting and waiting. 20 mins go by and still nothing. I go back up and ask again if it was received. She stares at the computer and then finally goes "I just got it" like just the tone of voice and attitude of the front desk employees is awful. I get that you want things to move smoothly and efficiently but this attitude is awful. A little politeness goes a long way! I won't be using this facility again. The high light of my appointment was Juanita. I'm terrified of getting my blood drawn and she was really fantastic. She distracted me and kept me talking while she sucked the life out of me lol. read more

I recently visited Sonora Quest Laboratories for a biometric screening, and I am disappointed with my experience. During my visit, my blood pressure was measured, and the readings were alarmingly high--something very unusual for me. The technician checked it twice, and both readings were consistently high. Concerned about this result, I left and immediately had my blood pressure checked five more times elsewhere, and every single reading was normal. This clearly indicates that the blood pressure machine cuff used during my visit is defective or not calibrated properly. Providing inaccurate readings is potentially harmful, as it could lead to unnecessary stress or even inappropriate medical interventions. Additionally, the second time he checked my blood pressure that was written on my biometric screen and is not accurate. I am very upset and urge Sonora Quest to address this issue promptly. Equipment used for health screenings must be reliable and accurate to maintain trust and provide proper care. Please take this matter seriously and ensure your equipment is properly maintained and functioning. Buy new blood pressure cuffs what you have is shit. read more

Keep appointment time within 15 -30 min of arrival. Not 45-60 minutes, then what's the point of making an appointment? Especially elderly patients 75+yrs old. Plenty of chairs to wait in that's a good thing. Kiosks are very small for elderly eyes, need bigger screen. My mom's name kept going up and down the waitlist multiple times, strange. I guess some idea of how long to wait is better than none. read more

I made an appointment for my 14months son to have blood work done as directed by his pediatrician. They sticked him twice and still couldn't get his blood. My son was screaming so terribly . His arms were bruised so badly the next day. My question is with the technology that we have today, why can they use the ultrasound guided to get blood from kids and hard stick patients? read more

Sonora Quest only ran 3 out of 4 of the tests that my doctor ordered. They didn't bother to tell me that they were just ignoring the fourth test when it would have been an easy and quick fix. I would not recommend this lab. read more

Walked in at 8:40 no appt, signed in at the Kiosk I. Less then 30 minutes I walked out the door. They were Rock Stars getting customers in and out. Margie drew my blood she was super sweet and I didn't even feel the needle. I promise maybe 2 minutes with her; 3 vials of blood, conversation and done!!! Thank you for being efficient, keeping the lobby clean and being polite all at the same time. read more

Nice lab, run by professional people. Easy to get an appt or just walk in. Easy to find and plenty of parking.

Came in on March 17 2022. I was pleasantly surprised of how nice Carrie and Kiana we The gal who drew my blood was the easiest ever and I'm old. Just very nice and pleasant. I will request this office again not sure of the addres. It was in Anthem AZ. On Anthem blvd. Thank You carol read more

This place is the best! Fast and friendly service. Talented phlebotomists. Came in as a walking and was out within 20 min.

Hello, on 4/8/23 I arrived to your Goodyear, AZ location located off of McDowell at 9:55 am. The listed office hours for Saturday are 6 - 10 am. The staff had already locked the door, so no patients could enter. The staff opened the door at 9:58 am to let a patient leave, when this happened I could see multiple patients still seated and waiting to be helped. However, the staff told me the location was closed and to drive 20 minutes to a different location. I must say, this didnt feel right and caused me to have very negative feedback about this experience that I am considering sharing on Yelp. If the office closes at 10 am, please dont lock the door or stop seeing patients prior. This is not ok. read more

Checked in at 12:40pm for a 12:45 appointment. Waiting half an hour past my appointment time. Finally got up to ask the front desk only to find their system failed and didn't record my check in even though the screen said it did and to take a seat. I had to register as a walk in at the end of the line again. Very annoyed with the experience. read more

Usually, I make an appointment for Blood work. But, my doctor is in a hurry, so I did a walk in. The place was pretty crowed at 10:50A.M. But, I was in and out in 28 minutes. So, pretty quick service, imo. My tech, Anna, did a great job on taking my blood. I hardly felt the needle go in. And, in the past, the techs for my mother did very good to excellent in taking her blood. Also, considering we have deep vains, they find them with little effort. read more

I have been here several times. Regardless if you make an appointment they take you in the order you get here. They also have misspelled my name and it has caused havoc for our doctors office trying to locate results. read more

This location is amazing! I usually only come on Saturdays in the morning when I need bloodwork. I used to go to LabCorp and they are so awful that I stopped going and gave Sonora Quest a chance and was not disappointed!! They are always very busy but they are so quick and efficient. Their customer service is absolutely amazing! Every employee is nothing but smiles and happy to be there. I went there this morning and they were so pleasant and cheerful. Will always chose Sonora over LabCorp. read more

They close at 10 but I made it at 9:30 and was turned away. They let 2 white women that went in after me but the Hispanic and black lady were turned away by the front nurse. I never felt like my race had an issue till today. Cause we were waiting outside for an address for an office but the white ladies said I know your almost closed but you think you can make an exception and the girl right in front of us said yes. Mind you we weren't rude we weren't yelling nothing at all just our skin was to dark for her. read more

This lab is great! I went in on a Saturday. Very few locations are open on Saturday so I was expecting a super long wait. Nope, not ball at all! They have the process super streamlined and have 12 people there to do the blood draws. I was super impressed. Also, the results came back the same day. I was supper happy! read more

Selena the phlebotomist at Sonora Quest in Safeway at Estrella Pkwy in Goodyear is patient, respectful, compassionate and friendly. She draw blood quickly and efficiently She has strong interpersonal skills. Thank you Selena for your excellent service. Bertilia read more

Appropriately staffed, clean, fast, and the phlebotomist are excellent. Never had an issue whether walking in or if I've had an appointment. EFFECTIVE AND EFFICIENT are the perfect description. read more

Thank you kayla B (I think) for my 9:15 blood draw I tend to pass out and freak out with blood draws. This facility has a bed to lay down on for blood draws. Kayla was calm and proficient . I didnt even feel her change the Vials. That is talent considering I got 8 vials drawn. Thanks so much Kayla, I hope school flys by! read more

I would absolutely recommend this place! Went in on a Saturday as a walk in and they have their system down to move along people. Upbeat music and fantastic staff with great attitudes. I was in and out under 20 minutes! read more

I was a walk in for routine blood work, checked in at 8:10 and left at 8:25. I have never had quicker service in my life. But the best part of my short visit was Raul. As soon as I walked in, I heard him directing everyone on how to check in and what to do afterwards in the most pleasant and calming manner I have ever seen. I was extremely impressed, and this made everything go smoothly for everyone. Fortunately, he was also my phlebotomist and had the best hand as I did not feel any pain. He was able to answer my questions and brightened up my morning with his cheerful and amazing energy. This location is lucky to have an employee as efficient, patient and caring as Raul. read more

I brought my 11 month old here for some labs. I was expecting a couple pricks on his fingers or feet. Instead they put a needle in his arm. Maybe that's the way it needed to be done. But I'm giving them 2 stars because she stuck the needle in and dug around looking for a vein in his little arm. Then instead of putting a wrap on his arm she put the tape. Which is the hardest to get off. A bandaid would have been better On the positive side we didn't have to wait long to be seen. read more

The weekend times are not reasonable, but overall the only thing I appreciate was the financial representative. There was too many people, so they have tried their best. I would give them a four star rating at this point. read more

I paid out of pocket for a Covid antibody test. Was told 3-5 days but it could be a week. Two weeks passed 2 days ago. I tried to contact them by phone; their message says they accept voicemail only with a 24-48 hour turn around. 96 hours into that cycle. I understand it's a pandemic. Communication and transparency are the hallmark of good customer service. Just be honest. read more

My first visit was good and I wrote a good review to reflect that, but.....unfortunately I am writing a not-so-good update. On the day of my doctor's appt., two weeks after my lab visit, my doctor's office called to say, the lab had missed one of my tests, and we would have to cancel my appt., and I would have to go back to get the test they missed. I did, but was disappointed because now I have to wait another two weeks for my doctor's visit which makes it longer to start treatment so I can start to heal. I will look for another Sonora Quest Lab to get tests done in the future. read more

I arrived about 30 minutes prior to the lab opening. About 20 minutes before opening, a very polite young man came out and collected insurance cards and paperwork. The doors opened right on time and those of us who arrived early were taken right in. Clarissa was friendly, efficient and had me out of there in just a few minutes. I was very impressed by this staff, thank you for making my visit pleasant. read more

Was getting by biometerics done here for my work, only issue was that I had to call my insurance when I got there to get the approval. This was not Sonora's fault. They got me in and out pretty quickly. They went ahead and did my blood work for my doctor. Killed two birds with on shot! Very professional place. read more

This place is clean and organized. The employees smile and are pleasant. They move in an orderly fashion and the wait is not to bad. read more

Sonora Quest Laboratories - Waiting area - Laboratory Testing Near Me - Goodyear, Arizona

I've came to this location a couple of times for sone lab work & they're always friendly & very quick. Like that my doctor had the results quick after I had just gone. read more

Sonora Quest Laboratories - Laboratory Testing Near Me - Goodyear, Arizona

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This lab is a joke. I had blood drawn on Mar 15th for a discussion with my doctor on April 4th. Still haven't received my results yet. I've tried to call but I get put on hold and no one ever answers. Complained with an email and got a response back that they have too many COVID-19 tests and staffing shortages. It's hard to believe there are staffing shortages because when I went into the Riggs Road location, the facility appeared fully staffed and most employees were just standing around doing nothing. So I paid for a blood test and got nothing in return. If you want to waste your money and get nothing for it, use Sonora Quest. Otherwise avoid them like the Plague. This is a business that should be put out of business. read more

Walk-ins welcome! Professional and skilled blood draws. Tip: If you are getting a fasting blood draw, go early and drink plenty of water. Make sure you don't eat anything after dinner the night before. The waiting room is large, but be prepared to wait. There are plenty of people needing lab work. The actual draw is fast, and they quickly found a good vein with only one poke. Yay! The vein was good thanks to 60 oz. of water in the morning. Yay, me! They only use latex-free materials so don't worry if you have a latex allergy. read more

Lot of good it did for me to have an appointment. They told me to have a seat in the lobby and I would be called prior to my appointment. HAhaHA. My scheduled time came and went. I left and phoned my doctor and told them I'd have to cancel my appointment with him. I reminded them that I was advised them originally that I would be on a very tight schedule that day....not a problem, the lab is very punctual, was their comment. I will NEVER go to this location again. Basically it's, 'sit down, shut up and we'll get to you whenever'. Lacks professionalism. read more