Drug testing 9-11am only. I would recommend getting an appointment. It's on the 3rd floor straight right. Tips: The waiting room is wall to wall packed at all times. Prepare for a 1-3 hour wait IN THE LOBBY. Do NOT leave the lobby, lesson learned. I was in the hallway for 5 minutes and apparently missed my name being called and had to wait another two hours. I've never had to hold in my pee for so long. There should be a sign saying to not go into the lobby even when the room is packed. read more

Labcorp - It's not appointment only. - Laboratory Testing Near Me - Avondale, Arizona

I went to this location to have routine lab work done. The staff were very extremely nice. It was clean and quiet. The nurse/technician that did my blood work was nice, personable and fast. I would go back here again. read more

This place is so bad, way understaffed and way unorganized. No appointments for work lab tests allowed but want you to be between 8-11am. The care feels missing with the lady up front yelling at her patients and stuck on that computer screen. I was waiting two hours to do a drug tests. No updates was taken off the screen and wasn't even aware when I was gonna get to do my test was holding my pee in for so long. read more

Labcorp - Laboratory Testing Near Me - Avondale, Arizona

they only perform drug test within 9am-2am I believe they close at 3... even though my test was already sent to the office and system a week prior. this Information was not stated online on the website or via email. Imagine driving 40 mins for nothing. And the lady was very rude behind the counter.. I stood there for 10 mins before she greeted me. read more

As soon as you walk in nobody at the front desk greeted me. It looks like the staff is just completely burnt out and don't even want to be there. I had asked for a water cup and they gave me a whole stack to take to the water dispenser..... this location needs help and probably a new staff. Also, they don't give any direction. Care quality is horrible and the type of care is atrocious definitely do not recommend. Honestly, I wouldn't come back and will go to Sonora quest. The staff is just here to get paid basically. I had urine and blood work that needed to be done. Apparently, you need to check in 2 separate times....... They need to get it together here. Seriously avoid this place at all costs they can be pretty illiterate too. LAZY LAZY LAZY!!!!! read more

The wait time is at least 3 hours for a walk-in. The employees at the check-in counter are rude, impatient incompetent and condescending. They belittle almost every patient that has a question. The waiting area is disgusting. I wouldn't recommend this establishment to anyone. read more

Schedule an appointment at goodyear location months ago. Received confirmation email and reminder text the day before. Showed up for the appointment and found a sign on the door that read, "Location permanently closed." Called customer service. Tiffany told me i would receive a phince call from. Someone in administration by end of day. 52 hours later, I am still waiting on that phone call. Customer service hung up on the 3 times and then left me on perpetual hold another 3 times. They refuse to let me speak to a supervisor and instead keep changing the timeliness for someone to call me back. First it was end of day, then 24 hours and then an additional 24 hours. Labcorp closed the site without telling anyone a month ago and sent conformation od the appointment the day before the appointment. I did what I was supposed to do and made my appointment months ago to ensure I would have the results before my doctor appointment. Labcorp offered no help and left me on my own to solve the problem. Went to Avondale office and was I still told I would be treated as a walking with a 3 to 4 hour wait. I explained the situation at the front desk and was told "It's not our problem." I asked to speak to a supervisor and was told no because I was talking to the coordinator. Again told not their problem. I showed them my confirmation email and she went and got her team leader. She said she would honor my appointment but it was still going to be at least a half hour wait. After a half hour, I was called back to the window. A man said he was just told to enter my information. He was incredibly rude and kept saying it wasn't his problem. After another Ling wait. I finally got the tests done. I learned from the phlebotomy that he had worked at the goodyear location and they were told not to put up signs and were not to call patients with appointments scheduled to let them know the goodyear location was closing. He said that the Avondale office was covering for the goodyear office but that no one knows that unless they come to the Avondale office. He also said that the Avondale office treats them as walking and makes people wait 3 to 4 hours. Really bad customer service to close a location and not let patients with appointments tlknow and then treat them like they dont matter when they are trying to solve the probelm created by labcorp in the first place. 52 hours and still no response from labcorp about it at all.​ read more

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I would give it no stars if I could. There is NO reason people should have to wait 3-4 hours for a urine test. Really there is no reason people should wait for any lab test for 3-4 hours. I have a long history of working in the lab, in all kinds of settings, and we NEVER had waits like this. Patients should be in and out within 10 minutes. The front desk staff is rude to people who ask questions. This is clearly normal here and there is no extra space for patients to sit. People are sitting on the floors in the hallways and near the elevators. The people who call your name don't even get close to the door so the people in the hallway can hear them. read more

Both my kids needed lab work for Jobs, one went one day and another a different day. Both had nothing but problems to get in and the lady at the counter is the rudest person ever and needs to be replaced with a kind person. We have advised both places of employment to not use LabCorp and especially not this location. read more

The lady who drew my blood was nice. The receptionist could have a better mood but whatever overall i was taken care off

Worst experience ever, wait times are insane. The hours of operation are ridiculous. Would never go again. read more

Hire more employees. Fiancé was quoted a one hour wait(added to text list) After 1.5 hours she decided to check inside. When she approached the desk she was told it would be a 2 hour wait. Once she reminded the employee she had already been waiting 1.5 hours, the answer changed into "I'm not sure how much longer it's going to be." It is now 10 hours later, business closed 2.5 hours ago. Never received a text. If she had stayed she would have sat there waiting until 3 pm when they closed. Worthless business. Hire more people or just close the doors. read more

The front desk ladies hate their job, it's clear from their attitudes. The lady that took me back to collect my urine sample was so rude (didn't get to see grumpy's name because her badge was in her pocket). On top of 2.5 to 3 hr wait. Lab Corp is the new DMV, it's awful there. However, I did notice that the actual phlebotomist were friendly to patients!! Good job there needs to be recognized!!! read more

The reviews are accurate. I arrived at 6:55am on Friday 6/14/24 and there was a lot of people waiting already. As soon as they opened at 7 the front staff was rude. The lobby was filled with older people using walkers/canes. Staff was frustrated helping them check in the kiosk and literally yelled at each person to sit down once they were done. Why are they forced to use the kiosk if they don't understand it either? A normal check in would be helpful. Although staff spoke Spanish they seemed to dislike to help the Spanish speaking population, which was 90% of the lobby. The younger girl (curly black hair & fake lashes) was the worst. The gentlemen who took my blood was impartial. Not rude, not nice, just took spoke to confirm my and and I was on my way. Don't expect any type of care, empathy, or even assistance from front desk. This place is closest to my house but I'll be going elsewhere next time. Tell your grandparents to steer clear. read more

I did not like this location, seemed unorganized, everyone seemed frustrated with the long wait for blood drawn & drug test . I left for another location , & im glad i did .. read more

Just go somewhere else. Wait time and customer service horrible. The lady who did my actual drug screen was not bad and I understand things can be out of staff control. The system needs to change or please let people know when the wait is over an hour/ two hours. Maybe have a screen with where you are in line. read more

The lady at the front desk CLEARLY hates her job/life so that basically sets the tone for the whole visit. Nurse who took my blood was pleasant at least. read more

The lady at the front desk is rude. I had a 1:30 appointment and checked in from my car. I got a text that the technician was ready to see me at 1:38pm. At 2:00 pm they stated that I was next. I was in fact not next. 5 people later I was finally called and left around 2:25 pm. read more

Arrived at 1:07 PM for my 1:30 PM appointment. Checked in on my phone at 1:10 PM, received text at 1:13 PM that lab tech was ready. It took 3-4 minutes for me to walk across the parking lot, enter the building, wait on the elevator and just for safe measure, check in on the kiosk. After 15 minutes of waiting, my name is called where I am met with a surly front desk worker letting me know that they called me back 30 minutes ago. My response to this is,"how is that possible?" I barely had time to go from upstairs to downstairs?? She proceeds to tell me that I shouldn't have checked in from my car, however, that undermines the option to do so in the first place. No hello, how are you, only some bs about showing up late (even though as she called me up it was 1:30 PM ON THE DOT. I reminded her my appointment is at 1:30 PM and she went mute. Who do you think you are? Who hired you with that nasty attitude? After waiting an additional 20 minutes to be called back, I was able to see someone for my routine labs. **Only plus was the lab tech. Friendly and did her job well. Hallelujah. Who in the world finds these people and hires them?? This is unprofessional and ridiculous. Plan ahead, do NOT go to this location. Go anywhere else, if you can. read more

Labcorp - Check in text - Laboratory Testing Near Me - Avondale, Arizona

Why have an option for an appointment if it doesn't matter? Employees need more customer service training. More people to people talking less computer screen, I get the under staffed problem but at some point get it together. 2 stars because the staff was nice to me, I can't speak for others. read more

I walked in at 12:25 PM for an employment drug screen. I was told that it would be about an hour wait. At 2:30 PM I asked how long It would be because I had to use the restroom and it had been 2 hours. She took me back and I waited another 30 minutes What the heck Lapcorp. read more

If this Labcorp was serving predominately white customers there would not be extremely long wait times and apathy from the front desk staff. Every one of us have lives and should not have to wait hours for a lab that takes a matter of minutes. This is unacceptable. Call the corporate office...complain...force them to change this. Do more than leave a bad review. I know I am. read more

Absolutely horrific experience. Estimated wait time for walk ins was 2 hours. Had to wait more than 4. I was the "next one" for more than 90 minutes. I made an appointment through the website but when I showed up it showed that it was the week after. I decided to stay since Sonoran does not test for what I needed. Place is understaffed and the women working there are rude. Stay away if you can. Would give it zero stars if I could. read more

The front desk lady shaped like an apricot is so rude to the older people who come in. She tells at them and dismisses them to "use the kiosk" no empathy to them whatsoever, not to mention the people who don't speak good English she yells "I can't understand you" read more

Horrible. No one is friendly. You check in thru kios then they call you up for payment. $350 for bloodwork. I'll go somewhere else where! She wasn't even going to tell me the amount. She just asked for my card read more

Labcorp - Building lab core is in. 3rd floor - Laboratory Testing Near Me - Avondale, Arizona

Waited about 50 min for a pre-employment drug test. The staff member that called me in was sarcastic since the get go. Calls me, tells me I should've had my ID in my hands, I say "I've been waiting for 45 minutes", and she says "it's ok". So I guess you hold your ID in your hands as long as you have to wait. (Eye roll) By the way, it was readily available in my back pocket and not in my wallet and purse. It took me a second to get it! It's my first drug test ever, so naturally I don't know what to expect. She takes me in, instructs me to stand in the corner, verifies me, tells me to open the door to the restroom and place everything in a locker. She goes on to explain (speaking fast) to me on what to do. I didn't hear when she told me to put the toilet paper in the toilet that was tinted dark blue. Everything was taped off so you don't flush or wash your hands. I open the door and ask what I do with the toilet paper, she laughs sarcastically and says, "let me explain again". I didn't need the whole freakin explanation again. (Just tell me where to put the damn toilet paper). She then tells me I can go back and read the email from my employer that explains how to prep for the drug test. Does it explain that everything in the bathroom was taped off, you don't flush or wash your hands? What's the point of her telling me this? To be an ass, right? Yeah, let me go back after the fact. Business manager/owner: My point is, Patients are there for a reason, a reason that can possibly be life threatening or just stressful and maybe not, we have to wait a long time, and to top it off, your staff member is unprofessional, has a fat head (Ms. Perfect) and treats patients like they're stupid. Is sarcasm really necessary? Your staff do their job for a living, so why should I be treated like a dumbass and be expected to know what to do. Do you not deal with people with disabilities? She spoke fast, will everyone capture every word at the same rate? Maybe ask if the patient has any questions??? Being swamped and busy should never be an excuse for poor customer service!!! read more

This place is always busy but the front desk and technicians are friendly and nice. I have always made an appointment and have been seen within 10 minutes of the appointment time. I would recommend this place but only if you make a reservation. read more

Absolutely worst Lav I've ever been to. I checked in as a walk-in at 12:45 PM or to be told by the front desk that it would be about an hour. I did not get in for my drug screen until 2:20 PM. Seating is uncomfortable And staff is less than friendly. I don't know how they stay in business. It can only be that people have no choice but to use them. read more

I walked to the front desk and the RUDE LADY NAME PAOLA SAID "WHAT"! I was there for a urine test for employment. She pointed at the check in machine. I checked in. Then I was called by her. She goes I need to make sure you have enough urine. Do you think you drank enough water. I said "I think so". Paola said we need to make sure and sent me back out to the lounge to drink more water. It was like I'm waiting all over again . I got up spoke with a nice friendly girl named Kyra. I told her I didn't want Paola to do anything for me. I'm going to take this complaint all the way to the top. I've never experienced anything like this before. She was rude to the extreme and she really needs to be FIRED! A person like this who is not friendly does not need to work around people. I can't stand her ! read more

Waited over an hour an a half watching people who came after me get called before me. Asked the front desk how much longer and received the response "I called you multiple times actually" not once did I hear the guy call his name. Front desk guy wants to talk really low when calling names but talks loud when someone didn't understand his poor directions he gave. read more

This location is horrible. The person at the front desk is very rude and unfriendly. I would not recommend coming here the office is small and if you are not technologically savvy you're gonna have issues as they make you check in online with a kiosk that is horrible. If I could give zero stars I would. read more

I read all the negative reviews the night before I had to go there, so I was expecting the worst. My experience wasn't bad really. Workers there weren't overly friendly but not rude. I did check in from a text message while waiting in my car. I was seen pretty close to my appointment time. Their office spaces /furniture are old & run-down which was surprising to me because I had been to the SurgicalElite spaces on the first floor and that place was very nice. read more

I read the reviews about long wait times so I made an appointment online. The appointment was three weeks out so I advise you to plan ahead if you need something done in a timely manner. Once I arrived I checked in at the kiosk. Within 5 minutes they called me to confirm my insurance and then another 5 minutes to call me back. It took about a minute to get my blood drawn and then I was all done. Very quick and easy as long as you plan ahead ! read more

The staff were fine. Clearly overworked and abused by annoyed clients. If not for the staff I would give the Labcorp business model a negative. For starters, they are booking appts every 15 minutes on top of that they take walk ins AND they are shorter staffed. It's too much. Quality in service suffers due to corporate greed. They need to stop taking walk read more

Angela rock she was so pleasant and kind had to drop blood off from a biometrics and she got me in and out kudos to Angela

I walked into this location because I wanted to make an appointment. Now mind you I tried using the Lab Corp app and it wasn't working. Called this location twice and left several messages with no return call and it's been over a week. Don't bother calling Surprise they just hang up on you. Walked into the office it's a long line. Receptionist shouting telling everyone to check in at kiosk first. I make it up to the front desk and she looks like she is really overworked and sitting next to her is a woman on her personal cell phone searching the net or reading e-mails. ( Needs to be fired ) I don't know but if it's personal take it to the back or get off your phone and help the other woman. I asked if Surprise office takes walk-Ins because I definitely am not coming back here. She asked woman on phone if Surprise takes walk-Ins and the woman didn't miss a beat on her phone didn't look up just answered, " Yeah they do." Wow! Office is dingy, looks unclean. I was trying to get an appointment before my deductible reset in August and that's not happening. Thanks for making me pay another $1,000 out of pocket deductible that I just finally met and will need to now pay another one on 8/1 with no job!!! Started this process with LabCorp 7/19. I'm going to tell my doctor to use Sonora Quest Lab. This is RIDICULOUS! read more

So 2 hours later still waiting for pre employment drug screening. Absolutely ridiculous

I recommend one person. A young girl, blonde, working hard on the desk. She took the time to help me. Otherwise I don't have any use for anyone there. They have people standing all over, out of the office, out by the elevator. The workers are overwhelmed. read more

REALLY dislike this location. First of all, their parking lot is a joke. No matter what time you arrive you have to drive around numerous times just to find a parking spot. Then regardless if you've made an appointment or not they keep you waiting 20 to 30 minutes before they even call you up to get your lab order. Once you've done that step expect to wait another 10-15 minutes! Why bother offering appointments if you still keep patients waiting an extended amount of time? I do understand your office is a busy location, but at least honor the time somewhat for those people who have made appointments. And, is it too much to ask of the front office staff to smile and put SOME effort into being friendly? Their sour attitude just add to the frustration patients are already feeling. Come on LabCorp, you can do much better and it all l begins by caring. read more

This place is crowded, which I can't complain about but the front receptionist is so rude! They need better people at the front desk. Glad I didn't have to encounter her but just hearing her speak to other people asking for help is disheartening. Please hire better people with customer service skills. read more