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Schedule an appointment at goodyear location months ago. Received confirmation email and reminder text the day before. Showed up for the appointment and found a sign on the door that read, "Location permanently closed." Called customer service. Tiffany told me i would receive a phince call from. Someone in administration by end of day. 52 hours later, I am still waiting on that phone call. Customer service hung up on the 3 times and then left me on perpetual hold another 3 times. They refuse to let me speak to a supervisor and instead keep changing the timeliness for someone to call me back. First it was end of day, then 24 hours and then an additional 24 hours. Labcorp closed the site without telling anyone a month ago and sent conformation od the appointment the day before the appointment. I did what I was supposed to do and made my appointment months ago to ensure I would have the results before my doctor appointment. Labcorp offered no help and left me on my own to solve the problem. Went to Avondale office and was I still told I would be treated as a walking with a 3 to 4 hour wait. I explained the situation at the front desk and was told "It's not our problem." I asked to speak to a supervisor and was told no because I was talking to the coordinator. Again told not their problem. I showed them my confirmation email and she went and got her team leader. She said she would honor my appointment but it was still going to be at least a half hour wait. After a half hour, I was called back to the window. A man said he was just told to enter my information. He was incredibly rude and kept saying it wasn't his problem. After another Ling wait. I finally got the tests done. I learned from the phlebotomy that he had worked at the goodyear location and they were told not to put up signs and were not to call patients with appointments scheduled to let them know the goodyear location was closing. He said that the Avondale office was covering for the goodyear office but that no one knows that unless they come to the Avondale office. He also said that the Avondale office treats them as walking and makes people wait 3 to 4 hours. Really bad customer service to close a location and not let patients with appointments tlknow and then treat them like they dont matter when they are trying to solve the probelm created by labcorp in the first place. 52 hours and still no response from labcorp about it at all.​

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1 year ago

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10 months ago

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1 year ago

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11 months ago

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7 months ago

The lady who drew my blood was nice. The receptionist could have a better mood but whatever overall i was taken care off

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1 year ago

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4 years ago

Angela rock she was so pleasant and kind had to drop blood off from a biometrics and she got me in and out kudos to Angela

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6 years ago

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5 years ago

So 2 hours later still waiting for pre employment drug screening. Absolutely ridiculous

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4 years ago

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