1. Evernorth Care Group - Sun City West

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Surprise, AZ

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Evernorth Care Group - Sun City West

3.2 (5 reviews)
Closed • 7:00 am - 4:00 pm

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SimonMed Imaging - Surprise Stadium Village - SimonMed Imaging

SimonMed Imaging - Surprise Stadium Village

2.1(143 reviews)
1.2 mi

My primary care provider ordered both a mammogram and an ultrasound due to my medical history,…read morewhich includes two prior lumpectomies. When I arrived at SimonMed, the front desk and reception staff were absolutely wonderful. Kind, professional, and doing their best despite the facility running about 20 minutes behind schedule. Unfortunately, my experience took a sharp turn once I was taken back for imaging. The technician, Monica, informed me she was only going to perform a mammogram and stated there was "no need" for the ultrasound that my doctor had specifically ordered. While I do not have a medical background, I strongly believe a technician should not override or deny imaging ordered by a physician. When I explained that the ultrasound was likely ordered due to my medical history, she stated she would not complete it without prior pathology reports (something I was never informed ahead of time that I needed to bring). I asked if she could contact my primary care provider directly, and her response was that it was "too messy" and that I could call instead. I found the response to be shocking and incredibly unprofessional, and chose to contact my doctor to request the report. I also explained that I would be leaving the country for an extended period and needed to complete everything my doctor ordered during this visit. Only after I continued to advocate for myself did she finally complete both the mammogram and the ultrasound as originally prescribed. I want to be very clear: the ultrasound experience and the reception staff were phenomenal, compassionate, and professional. However, the mammogram portion, specifically the interaction with this technician, was stressful, dismissive, and completely avoidable. Because of this interaction, I do not feel comfortable returning to this facility, despite how outstanding the rest of the staff was. Patients should never have to fight for care that has already been deemed necessary by their physician... especially when dealing with something as serious and personal as breast health.

MRI scheduled two weeks in advance for 5pm. Completed online paperwork 48 hours in advance and…read morearrived at 4:40pm. It is now 5:54pm and O am still sitting in the waiting room, which is empty. I thought they forgot about me because no one has communicated anything or even acknowledged the length of time I have been waiting. I approached the counter and asked if I was still on the schedule. She said I was and that the person who runs the MRI is running behind. She went to ask how much longer for me. She came back with another 15-20 minutes!! Very poor experience as a patient.

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SimonMed Imaging - Surprise Stadium Village
SimonMed Imaging - Surprise Stadium Village
SimonMed Imaging - Surprise Stadium Village

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Evernorth Care Group - Sun City West - familydr - Updated October 2026

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