I rarely write reviews and when I write a good one, I'm doing it only for excellent service and to…read moreshare my experience with others looking for the same service. Last winter a rock hit and cracked the windshield of my brand new Volkswagen. The crack was initially small and I contacted several auto glass companies to fix it and nobody wanted to even try to fix the crack because most likely replacing the windshield yields a better return for the companies than fixing it... I was very reluctant of replacing my new car's windshield due to the horror stories I read online with improper seals and poor glass. I tried to fix it myself with a DIY kit from Amazon and my fix lasted about half a year after which the crack expanded to the point it was unsafe to drive. I called about 10 or 15 other glass companies in the area and compiled a list of quotes and glass types they are using and checked their online reviews. Most of them were either using Chinese glass, had unreasonable high prices for better glass or had mixed or poor reviews. I also called the VW dealership for a quote, which came back huge for OEM glass. The dealership also acknowledged that they are not doing any glass work and are using Preferred Auto Glass for this. I gave Preferred Auto Glass a call to ask about the price and the type of glass they are using. Phil assured me they were not using Chinese glass and that I will get a Pilkington replacement and quoted me a very good price for this glass and installation, lower than all the others I called before. So I made an appointment and Phil came to my place during the promised time window. Everything happened in the parking lot and took less than an hour. Phil was very thorough, making sure the original seals were completely removed, the car body cleaned properly and primed to avoid rust and even cleaning everything after the job was done. During the job, he explained me every step he did and what is he doing to avoid problems later. He even left me a full spray can of glass cleaner! The new windshield looks great and is a perfect fit, you cannot tell the difference that it is not the factory one, other than the Pilkington marking instead of VW. I also checked the DOT code and it was made in Ohio, USA. Phil also told me during the job that Pilkington makes most of the OEM glass for Volkswagens, and some of them even have the VW markings on the seals. Preferred Auto Glass also has a lifetime warranty on the job for leakage or glass defects. So I am completely satisfied with the service I received and I would highly recommend them to anybody looking for auto glass.

Once communication was FINALLY established, we were on a roll and the process was quick and…read moreefficient. In their defense, I did try to contact them a week before Thanksgiving so perhaps they were swamped but because of my anxiety over my impending repair deadline, I needed a quicker response time. They were wayyy more expensive than other highly advertised windshield repair companies buttt the restriction of my lease agreement forced my hand to use Preferred Auto Glass. Nevertheless, I would ABSOLUTELY recommend them because of their integrity, quality of their materials and installation time. Apologizing to you in advance if you find yourself needing their services but do yourself a huge favor and allow Christina to work her magic and assist you in the most professional way she does.

Absolute zero star. Immediately hung up on me before I could even ask a question. Tried calling…read moreagain multiple times and nobody answered. Do NOT recommend

It's rare to find a mechanic you not only trust to take care of your car, but to find one who also…read morecharges a fair price, is a true unicorn. Q Auto Care is that unicorn! Farea and his team are knowledgeable and care about getting the job done right. What I like best is he fixes the problem, but keeps me aware of future maintenance needs and lets me know which things can wait. As a result, my car is safe, will have a long life, and my wallet is happy. I absolutely recommend Q Auto Care!!

Car was making awful noises. Took in to look over, found out it was power steering pump. Not only…read morewere the prices lower than everyone else, the work was completed professionally and in a timely manner. Rosemary in the office is super nice and accommodating. Pedro, thanks to you and your team for fabulous work. Highly recommend and now I have a permanent mechanic that I can trust.

Mike is friendly , thorough, and WT auto body has kept me cars safe for 3+ years. love this place!read more

Went in twice and they found the issue I knew about and gave me really fair estimates within 20-30…read moreminutes of my visit. After confirming the service I wanted to move ahead with, I dropped my car off and expected to wait about 3-5 hours. Instead they got the work done in less than an hour and half. Super friendly staff and they look for good deals for parts!

8-6-21 Four days later & I'm back for a state inspection. Pulled right up with no line @11:30am on…read morea Friday, whoop whoop! The guys are courteous as always. Hope Virgile has a good check up... I'm mean he's only two so... ooop he's done - that was fast! And of course my boy passed with flying colors.

I am writing to express my profound dissatisfaction with a recent service experience concerning my…read morevehicle. I paid a $60 diagnostic fee, understanding it would guide my repair decisions. However, after receiving a high repair estimate, I was informed the diagnostic fee would be forfeited unless I immediately committed to the extensive proposed work. This policy is unacceptable. It effectively transforms a diagnostic service into a non-refundable penalty if a customer doesn't instantly approve repairs, denying them time to consider options or seek a second opinion. This creates an unfair ultimatum, eroding trust and feeling unprofessional. Such a practice disincentivizes future business and undermines the very purpose of a diagnostic assessment. Avoid getting your car diagnostic and repaired at this CiTGO location.

While I was driving on I-95 last night, a rock hit my windshield and left a chip and some cracks on…read moremy brand-new Tesla. I was devastated--especially since I had to replace the windshield on my Model Y for the same reason, but with much bigger cracks. This time, the damage was small enough that I was hoping it could be repaired instead of replaced. I searched on Grok and found this company at the top of the list. The reviews were great, so I decided to give them a try (especially after having a terrible experience with another place years ago). Matt was amazing! He fixed my windshield in just 15 minutes, and all my worries disappeared. He answered all of my questions as if they were his own concerns. Honest, reasonably priced, professional--what more could you ask for? I highly recommend him! Don't hesitate--just call him. You won't be disappointed.

Matt is very responsive and was able to fix my windshield the same day. I had been trying to get it…read moredone through the dealership, but it's been over 5 months now. Luckily I got his number from the dealership yesterday and had the service done only hours later. Very communicative, fast response, very educated about the work he does and friendly too. Will definitely refer anyone I know to Chip Master because of the great experience. Thank you again!

Do not go to this shop. i took my car for safety inspection and they called back and said it needed…read morenew struts and brake pads. They quoted me 800 for it. Seemed high but I stupidly accepted. came to pick up the car two hours later and it is now 900; of which just $200 parts and $640 labor. For two hours of work. Manager refused to make changes, said I had accepted the estimate. These people will rip you off. Always see a written estimate before accepting a quote. I did not but don't make the same mistake.

I had a situation that needed to be resolved immediately as I wouldn't have had any other means for…read moretransportation. Nasiff and staff answered my distress call and went above and beyond to help me. Let me tell you something...in my experience, it isn't easy to get last minute brake service or any repairs after lunch time without appointment! This auto shop rocks! As a female, it can be difficult to find a good auto repair shop that you can trust to get the job done and without taking advantage of your lack of auto knowledge. I'm so grateful for this experience, and it has become the top of my go-to list! Many blessings to this business

My Highlander was in an accident in Springfield late one afternoon and needed to be towed, so I…read morecalled Springmall Auto Body. They were able to arrange for a tow truck to pick up the vehicle and take to the shop in time for them to get me into a rental car in a very short period of time. The estimate was completed the following day and approved for repair by the insurance company, so repairs were started within 2 days. The estimated time to complete the repairs was 20 working days, and I was updated on the progress of the repair at every stage of the process by the shop's text messaging service (very nice). The repair was completed a week ahead of schedule and the workmanship was excellent, from the body repair to the paint work and color matching. The body shop manager, John, has a great office staff and high quality technicians. I highly recommend them to anyone in need of a collision repair. R.P.

The body work looks good. I was annoyed that the car was returned to me dirtier than when I left…read moreit. It was covered in droppings that I had to scrub off and the windshield had some film that I had to use a razor blade to scrape off. I am also getting tons of spam from them at my email. Do not give them your email address!