I'll begin with the fact that the work was fine, hence the reason for the second star. The…read moreexperience that led up to my new seemingly fine windshield was very unpleasant.
The initial issue was a small "spider" crack from something hitting me on the highway. I go through insurance, set an appointment for a few days later, guy comes out to the house, tries to fix it, makes it worse, apologizes, says now the windshield will have to be replaced, and my manager will call you by the end of the day. Two days later, radio silence. I call the guy directly (b/c he had called me so I had his number), he says to call Safelite, but there's no number except the 1-800 general number and no way online to connect to my existing case. I call my insurance company, they set me up with an appointment, but now I have to take the car down to Alexandria and leave it there. Ok, little frustrating, but fine.
This is now a week and a half after the original claim was put in. 9:30 AM: I leave the car by the Alexandria location, am told it will be done by the end of the day. I am also told "oh, you probably want new wiper blades to protect the integrity of the new glass, blah, blah, blah, $70". Fine, if you say so.
5:25 PM: finally get a call, you can pick the car up now.
OK, what time do you close?
Oh, we're already closed, but we'll be here until the cars all picked up.
Me: I'll stop what I'm doing, and call a Lyft right now.
Manager calls back one minute later: oh, actually, your car's not quite done yet, that's why the technician never called you.
Well, I can start heading down there, and it will be ready by the time I get there, right?
Oh yeah, you can come by now.
25 minutes, I arrive via Lyft. Car's "almost done". 30 minutes later, finally they are ready to check me out.
Oh, we didn't have your wiper blades in stock, so we're removing the $70 charge.
Well what about protecting the structural integrity of the new glass and all that?
Oh, it should be fine.
So...you upselling me on new wiper blades was a load of crap?
Because I'm not a complete jerk, I will say that the technician and the manager were very nice and polite about everything, I wish they would have been more honest about how long it was going to take, and I wish the company had not ghosted me (leaving me to follow up) after they made the initial problem worse.