Genesis MVD provides the best MVD services in Albuquerque! Maria is very helpful and professional;…read moreI am grateful to have discovered this office. Prices are reasonable, much better than all of the others (MVD Express, In & Out). I recommend this alternative MVD office for MVD services.

Exceptional Customer Service by a knowledgeable Team, dedicated to efficiency. Visited that…read morelocation for my License Renewal. The Service provided has nit been matched by any of the MVD Offices I've been to in the past. Yes, you pay a bit more, but well worth it!

I visited your office on 1/8 at 11:00 AM and 1/9 at 9:41 AM. I would like to report a significant…read moreissue with an employee at the eye testing center (long black hair, glasses). Her behavior was unprofessional; she frequently screamed at customers and used a mocking tone when asked questions. On a positive note, the male employee who assisted me with my license today was excellent--polite, helpful, and efficient. I would give him five starts. I suggest that the first employee receive additional training in customer communication, as her current attitude is unacceptable for a front-facing role. I hope this feedback helps in addressing her communication style and ensuring a better environment for your customers.

I went to get my drivers license renewed. Nice, competent people......I was even able to get the…read morelady to smile at me and laugh . Apparently she was not used to people being nice. Definitely worth it!!! I would go back in a heartbeat, but my license is good for 8 years now..

It took an uncomfortable 45+ minutes in the overly warm waiting room before I was called for my…read morelast-minute walk-in license renewal, and that process took about 20 minutes. Ms. Janet was a peach, though, friendly and efficient as can be. I'd give her five stars for service, but the experience overall - with the expected fee - was only really a three-star "it's okay". But they were there when I needed them and they got it done and Ms. Janet was wonderful so ... four stars.

If you value your time, do not bother going here as they will give you the run around! We…read morepurchased a vehicle out of state and were told they needed both the title and a bill of sale. Returned the second time with all requested paperwork but they could not do the registration as we needed a NM bill of sale. They charged us nearly $50 for a VIN inspection, and advised us to go to the state DMV. We were told that if the service we paid for was not accepted by the state, they would refund the fee. At the state DMV, the MVD express VIN inspection was not accepted as it was not completely filled out. All other paperwork, which MVD express had told us was not adequate, was accepted and the vehicle was registered. I returned to MVD express ( my 4th time there) to obtain a refund and was told that I should have brought the VIN inspection back so they could complete the missing information. I told them it was a non issue, was told refund would be made by check, but as the receipt was made out to my husband (who was not present this time), even though I had paid with my credit card, they could not process the refund! I called their service number and put in a complaint-was told I would get a call back- but have not heard anything since. Pure incompetence! Will never use this business again and am telling everyone I know to stay far away from MVD express!

I called this morning to see if I needed an appointment to transfer a car title and was told I…read morecould just walk in. They close at 6 and I walked in at 4:45. I was very rudely told by Taeler that he was supposed to get off work at 4 and hadn't had lunch and therefore wasn't taking anymore car titles. I said the call center said I could walk in and he responded that technically that's true but he wasn't going to do it. I have never been talked to so rudely or been treated so poorly. This man's job is customer service. I later found out that he is the subject of many complaints for his rude behavior towards customers. I don't know how he is still employed but that should be unacceptable.

I've been in 5 times to try and transfer my title from out of state and register my car. Despite…read morebrinign in my car title, the Lomas office claims that they cannot "verify" the title and they keep getting a "hard stop" from the state where it was issued. I called said state DMV office and they informed me that my title is showing up in the national data base. I have gone into MVD now, called and emailed multiple times to try to complete my registration and they refuse to call or email me back. I have reached out to my local legislator to make a complaint as this agency is keeping me from registering my car. I say skip the convenience and go to the state office or maybe try their competitor MVD express. If I could give this place no stars I would.

What a great trip and wonderful knowledge of the staff there Brenda new being trained by her boss…read moreCraig doing a fantastic job and getting walked through getting our real IDs so excited for all this information together and finally get it done thanks again team for all your help and knowledge.

I really need to start keeping better track of that darn registration that always creeps up on us…read moreevery year or two. Sometimes you get so busy you can't help but to lose track of it. Low and behold here we are tire screeching into the parking lot at the very last minute just to get it done (not really just wanted to add to sense of urgency). Being very urgent on the timing I knew my options. Wait for hours at the state mvd, hit up mvd express with the possibility of still a wait, or hit up MVD and get it done with minimal wait. Honestly if I wasn't crunched for time these days I would've probably hit up the express but seeing as the lack of time available I figured I'd pay the extra 10 bucks. Money well spent! Soon as I walked in the door I was greeted and immediately taken care of. The process took about 10 min and I was out the door. They have a stiff $30 fee they tack on but in these circumstances it was well worth the convenience of prompt service. Thanks again MVD Now!

We went here on a Saturday morning to register our new Camper Van and it was an unpleasant…read moreexperience. There were relatively few people there but there were only two staff and the supervisor had locked herself out of her computer because she'd forgotten her password. I worked in tech for 25 years and it happens occasionally, but you call someone to reset your password. You don't sit around helplessly when you have 10 people waiting. Beyond that she seemed very chaotic and disorganized. It took her 10 minutes just to take our names and another 10 to start helping us. But THEN after her confusing and chaotic help we had to wait another 10 minutes for the one active employee to process our info. SHE was very efficient. Another woman had been at the counter when we came in and was waiting for her daughter to come in to finish the transaction. Apparently the chaotic supervisor had missed this conversation and rudely interrogated the woman about why she was there. It was such a bad experience that I opted for a main MVD branch when I had to do update my driver's license. I understand that bureuacratic work like this is difficult but it's more difficult when the person you're relying on for help is chaotic and inneficient.

The two lady's working the day I was there were absolutely professional - very rare in this…read morecountry! I recommended without reservation!

Ok, I just read all the bad reviews for this place, but I had the opposite experience. Granted, I…read morehad a complicated situation - I bought a trailer but later learned there were issues with the title. Three MVD Express locations and AAA's registration department COULD NOT HELP ME register my trailer! They each gave me the run around on all kinds of paperwork I needed... BUT... Rapid MVD on 10701 Corrales Rd NW was AMAZING. The person I worked with was Michael S. Uristole and his grandson who was in training. Both men were amazingly relaxed, friendly, knowledgeable and helpful. Michael went the extra (ten) miles for me and made calls to North Carolina and politely coaxed a dealer there to write up a documents we needed! He was patient and thoughtful and very neighborly. YES, I paid his fees (they were not cheap, but they were not more than he told me they would be. And there were a whole bunch of other fees, AND they charge 2.99% for any form of payment other than cash. But they made this clear upfront, so it was not a surprise - I was expecting it and willingly paid it, after all the stonewalling from the other places, this was a welcome relief.) All in all it cost a lot more than it would have at the regular MVD. However, I am SOOOOOOO grateful to Michael and grandson for taking care of this for me. It was well worth the pricey payment to have this long standing, seemingly impossible task completed. I would recommend this Rapid MVD to anyone who has a complicated situation and wants friendly service from knowledgeable folks. Yes, you will pay for this, but if you need this kind of assistance, it is well worth it.