I've been in 5 times to try and transfer my title from out of state and register my car. Despite brinign in my car title, the Lomas office claims that they cannot "verify" the title and they keep getting a "hard stop" from the state where it was issued. I called said state DMV office and they informed me that my title is showing up in the national data base. I have gone into MVD now, called and emailed multiple times to try to complete my registration and they refuse to call or email me back. I have reached out to my local legislator to make a complaint as this agency is keeping me from registering my car. I say skip the convenience and go to the state office or maybe try their competitor MVD express. If I could give this place no stars I would. read more

What a great trip and wonderful knowledge of the staff there Brenda new being trained by her boss Craig doing a fantastic job and getting walked through getting our real IDs so excited for all this information together and finally get it done thanks again team for all your help and knowledge. read more

Price gouging, greedy and downright taking advantage of people. Save time?!?? Really? I spent over 45 mins with wait time to renew my DL. Save money AND time, book online with the state of NM. You'll save yourself lots of cash and stop lining the pockets of this greedy outfit. The owners are only out for themselves. Look at Indeed reviews, they treat their employees horrible. All around loss for ppl. Book your MVD appointment with the state here: (Save yourself lots of $$$) https://www.mvd.newmexico.gov/mvd-direct-appointments/ read more

Was in and out in no time. Had to register an old camper. Everyone was helpful and friendly. Highly recommend this location.

Skip the supposed "convenience" and transaction fee and go to the real MVD. Uninformed employees and terrible customer service at the San Mateo and Lomas location. Apparently, I had a complicated transaction (titling and registering a car from Arizona that I recently inherited). Trip one: after confirming that I had all the necessary paperwork by phone 2X (death certificate, original title signed and notarized by personal representative of the estate, emissions test, proof of insurance, proof of residency, and license), I was told I needed an affidavit of gift that needed to be signed by the estate rep and me and notarized. Trip two: A week later, optimistic thinking that I now I had everything in hand as instructed at the prior visit. I waited 20+ minutes for my pre-planned appointment and after review of documents was told by the counter help, and then his snippy supervisor, I needed to go to Arizona to change the title, and there was nothing they could do?! Are you kidding me, go to Arizona to change the title?! Called the real New Mexico MVD 800 line and couldn't have had a more pleasant transaction dealing with trained professionals. Left my phone number for a callback, the representative answered all my questions and made me a next-day appointment, which went smoothly. I was in and out in less than 30 minutes, which also included a vehicle inspection and no "convenience" fee added. Do not use MVD Now (I now call it MVD Never). Gone are the long lines and wait times at the real MVD with appointments, so you never need to use anyone else and pay a "convenience" fee. read more

The MVD isn't a fun place to spend your day. Whether you make an appointment or are just dropping in, you're going to have to wait no matter what. This place is as basic as can be. A few computer for helping customers, a wall of license plate options, and some chairs scattered for sitting. Nothing else. Looks run down on the outside as well as the inside. All I needed was a printed driving record and that seemed too much to ask for as the woman helping me just wasn't wanting to be at work today. I paid in cash and she asked me if I wanted my change! I said yes and she looked disgusted as she had to get up and go get another roll of quarters. Oh well. That's the way a trip to the MVD goes I guess. read more

MVD Now - Registration Services Near Me - Albuquerque, New Mexico

This is the worst money we've ever put our tax dollars to. Try to avoid tickets but can't get stuff done that we need. Who ever created the website or maintains it needs to be fired. They are not fit for the job. The website never works. Ever. read more

When I walked in it was busy and I didn't have an appointment, but they were quick and I was helped in no time. The girl that helped me was very knowledgeable and efficient while also being personable and I really appreciated that because I was a little nervous being out in public even if everyone was wearing a mask. I think the girl who helped me was Carol. Thank you Carol! Xoxoxo read more

I know it costs more, but I was willing to pay for fast service. I needed to cash in my out of state license for a New Mexico license. I looked on line before I came to see all the hoops and hurdles I would need to overcome to get this task completed in one visit. After all we all know that when dealing with the government, nothing is easy or efficient. First there was only a couple of people waiting which was a good sign. Within a minute some guy approaches me to ask why I am here today. I explained my situation and began to show him my collection of papers. He said none of them would work, which was a surprise as they were official papers from the government! I told him most of what they are asking for is now paperless. He said I needed to go get printed copies. Again my point of the government being pretty close to the same mind set as dinosaurs, why they have not gone extinct is beyond the scope of reason and science. He said can't help you today and left! I was so mad but never defeated! I decided to try another one of these places and ended up at the one on Paseo and Wyoming. Completely different! I was helped immediately, they sorted through the papers, made a few copies from my phone, in less that 20 minutes it was done and I was walking out the door! Night and day, don't waste your time with the fourth street location, not helpful at all. read more

Ever hear that line about how private industry trumps the gov'ment every time? You've heard the platitude, it basically amounts to the idea that the gov'ment is a bureaucratic mess, and if we only allowed the privatization of our most basic services, like education, prison and road construction, hell, the whole gamut, we'd get a much better return on our taxpayer dollar. Dear reader, don't buy this philosophy for a heartbeat. Well, with one exception: the New Mexico DMV is a clusterf@ck. Count me in as a huge proponent for spending a few extra bucks for decent motor vehicle service in this backwater state. I'm a recovering DMVholic. So many hangovers. The first competitor to the gov'ment in the DMV arena is now a behemoth, MVD Express. I tried 'em out about 15 years ago and I spent about 20 extra bones for good, quick service, and I remember thinkin' Man, these guys are gonna wipe out the Federales. And over the years, the ol' Express brand started becoming something of a, well, Fat Cat. So the private market responded as expected. Several competitors offered slightly cheaper pricing, better customer service and shorter wait times. My final straw with Express concerned a total technicality that totally blew. So I switched. MVD Now is a solid alternative to the ol' take-your-ticket-and-wait-for-two-hours bullhonky of the DMV. They offer a great rewards program, should you anticipate visiting more than once a year. And this location has consistently staffed friendly folks who don't get uppidy about technicalities. It's my shop. If you can shell out a few extra bucks, head here. read more

Super service, very polite. I was there on a Monday afternoon, in and out in 7 minutes. I don't give many places 5 stars but these people deserve it. Just used this location again and I still love them. They are very efficient if you have all your docs in order. Fast, friendly service. read more

MVD Express Corporate needs to get their policy straight and not have different rules on verification for every store.

Don't bother. May as well go to the DMV. Waited 40 minutes and had to pay a $25 fee for the privilege of waiting. Then when I got to the counter my service rep kept having side conversations with the other service reps making the transaction even longer. So long wait, unprofessional service. Save your money, go elsewhere. read more

Watching a young lady berate this older man because he had a laminated social security card. What a disgrace! I get there are rules to follow for REAL ID but c'mon, respect the elderly! I feel so bad for him; you can tell he's hard of hearing and was struggling to understand what she was saying. I hope I personally never have to deal with the DMV again. I'm wrapping up a registration process that took nearly four months. Silly rules, silly workers! read more

I passed by today and the young woman at the reception provided me with all the information I needed to sell my car. Excellent service...

I called to find out some information and I was offered an appointment. When I arrived they took me at my appointed time and went over and above anything I expected. They straighten out the problem I was facing and I will definitely be a lifetime customer! I'd recommend them to everyone! Thank you MVD NOW! read more

If you want to pay over $32 in fees per service AND be treated like crap, this is your place. The young "ladies" at the Paseo and San Pedro (Holly Ave) location, especially "rock-a-billy girl" and "ear gauge girl," are rude, condescending and must hate their job as much as they hate you. It's one thing to pay over $64 in fees added to $47 worth of services, but then to be treated so poorly for no reason at all is quite another. I just can't justify the time savings for the outrageous fees and the rude staff anymore. read more

Would not accept documents listed as acceptable on their website. Had no ones, gave change in fucking quarters and dimes.

One star only because I finally got a tag. This clerk would be fired at DVM for being rude. He must has modeled his behavior on a SNL skit. Forms of ID that worked for my husband earlier in the week, were not acceptable for me. Save your money and go to the state facility, it could not be worse. Additionally, they must have designed their "decor" to match the worst of state facilities. read more

I have gone to the 4th and Montano location several times for different needs. They have always been able to take care of me quickly and efficiently. Last Saturday was no different. I went in to register a new truck and was missing one piece of documentation. They let me know what I needed and when I returned about 30minutes later we were done in short order. The ladies were polite and knowledgeable. The problem with yelp is that they don't filter or verify anything. Don't trust yelp to give you accurate information. I have a company and there is only crap on yelp. read more

Extremely rude and incompetent. Had to try several times to get an ID there and always had problems with them accepting some form of ID for idiotic reasons like my bank statement was "too short". read more