Excellent service . In and out relatively fast with questions answered . Helpful staff. Overall it…read morewas fun

After my bad experience (see my MVD NOW) review I opted to come here to transfer my Washington…read moreState license. They only take appointments but you can make them in advance or on the kiosks in the lobby for a later time that day. At first it's a chaotic scene and there's no one there to tell you how to check in. But it becomes apparent pretty quicly. Unfortunately there's really no explanation how to use the kiosks and a large number of confused people trying to use one of the two machines. I'm fortunate because I worked in tech for 30 years and am comfortable with computers. But the elderly and non native English speakers in front of me could have used a friendly face to help them out. Appointment is a bit of a misnomer, it's more like a window. My appointment was at 10 and once I got my number it was another good 20 minutes before I was called. But the TV system is clear and lets you know where you are in the order. The clerk who helped my was sufficiently friendly and quickly walked me through the process and I was out of there about 45 minutes after checking in. DMVs are one one of those strange places, like jury duty where you see all types of people. I heard at least two people yelling at the clerks for no apparent reason. Come on, try to be nice, they're doing the best they can in a chaotic environment.

We went here on a Saturday morning to register our new Camper Van and it was an unpleasant…read moreexperience. There were relatively few people there but there were only two staff and the supervisor had locked herself out of her computer because she'd forgotten her password. I worked in tech for 25 years and it happens occasionally, but you call someone to reset your password. You don't sit around helplessly when you have 10 people waiting. Beyond that she seemed very chaotic and disorganized. It took her 10 minutes just to take our names and another 10 to start helping us. But THEN after her confusing and chaotic help we had to wait another 10 minutes for the one active employee to process our info. SHE was very efficient. Another woman had been at the counter when we came in and was waiting for her daughter to come in to finish the transaction. Apparently the chaotic supervisor had missed this conversation and rudely interrogated the woman about why she was there. It was such a bad experience that I opted for a main MVD branch when I had to do update my driver's license. I understand that bureuacratic work like this is difficult but it's more difficult when the person you're relying on for help is chaotic and inneficient.

Receptionist was rude and unhelpful. The space is very poorly configured as well, so that people…read morewaiting in line to be checked in just end up blocking the door. We ended up just leaving. To be avoided.

I have to rate this! No one, and I mean NO ONE wants to go to the DMV! This was made easy. You come…read morein and if you have an appointment, you scan your QR code. If not, there's a walk in option. I saw an older lady trying to figure it out AND an employee ran over and helped. When does that happen? The board with the numbers, who's next, was big and bold, announcements were loud. It flowed quickly for a Monday! No pics, it's government office!

This was the best DMV experience I have ever had! Super quick and easy! Margarita helped me out and…read moreshe was so nice and such a friendly person! You don't normally get that from people working at the dmv! Overall a great experience, thank you for that!

This location gets a 5 star review because of their attitude and continued attempts to help me get…read moremy license. Due to a DUI in So Cal almost 9 years ago there were many "glitches" with communication to and from Santa Fe. The DUI process is very difficult here. It was good to have an independent company on my side with all. As we didn't have an option of a private company at CA DMV it's refreshing to be able to go to a nice clean office with very short waits. If you want to understand the difference watch the Big Bang episode where Sheldon goes to DMV. A big thank you to the staff even when I was let's just say NOT happy.

This location is rarely busy and the staff is always helpful! We always come to this location for…read moreall our registration, license and MVD needs. If you give them a call they will even set up an appointment for you and double check you have everything you need before you go!! So worth any incidental fees to avoid having to go to the traditional MVD and waste an afternoon in their lobby!

very frustrating coming to a state office for your needs. I recommend MVD Now I usually go to the…read more98th st location and usually get fast service. This time I chose to come here because I received a vehicle from a trust. I was told 3 different times that I needed different documents. So after a 4th trip, I was able to register the vehicle. It is VERY frustrating that everyone is NOT on the same page with the state MVD offices. There are too many people involved with different opinions. I hope that the state can get a set list of documents needed to avoid having customers take several trips to accomplish a transaction. Some employees are very rude and short with customers.

Eric Vazquez is unprofessional and shouldnt be working there, he has an attitude, doesnt help, and…read morelet me finish everything before telling me i couldnt get an ID cause of ANOTHER course, the lady workin there is nice but he should not be working a job dealing with people if hes gonna have an attitude

I've been in 5 times to try and transfer my title from out of state and register my car. Despite…read morebrinign in my car title, the Lomas office claims that they cannot "verify" the title and they keep getting a "hard stop" from the state where it was issued. I called said state DMV office and they informed me that my title is showing up in the national data base. I have gone into MVD now, called and emailed multiple times to try to complete my registration and they refuse to call or email me back. I have reached out to my local legislator to make a complaint as this agency is keeping me from registering my car. I say skip the convenience and go to the state office or maybe try their competitor MVD express. If I could give this place no stars I would.

What a great trip and wonderful knowledge of the staff there Brenda new being trained by her boss…read moreCraig doing a fantastic job and getting walked through getting our real IDs so excited for all this information together and finally get it done thanks again team for all your help and knowledge.

I visited your office on 1/8 at 11:00 AM and 1/9 at 9:41 AM. I would like to report a significant…read moreissue with an employee at the eye testing center (long black hair, glasses). Her behavior was unprofessional; she frequently screamed at customers and used a mocking tone when asked questions. On a positive note, the male employee who assisted me with my license today was excellent--polite, helpful, and efficient. I would give him five starts. I suggest that the first employee receive additional training in customer communication, as her current attitude is unacceptable for a front-facing role. I hope this feedback helps in addressing her communication style and ensuring a better environment for your customers.

I am writing to share feedback regarding my recent experiences at your office on January 8th at…read more11:00 AM and January 9th at 9:41 AM. During my visits, I observed and experienced significant issues with an employee who sits near the eye testing center (described as having long black hair and wearing glasses). Her behavior was highly unprofessional; she frequently raised her voice at customers and utilized a mocking tone when addressed with questions. This level of communication is unacceptable for a front-facing role. I strongly suggest that this employee receive additional training in customer service and communication to ensure a more professional and respectful environment for your patrons. I hope this feedback is constructive and assists you in addressing the communication style at the eye testing center. Thank you for your time and for recognizing the hard work of your standout staff members.

They don't respond. I tried to make an appointment online and was unable to. I tried "live chat"…read moreand the link was broken. I called and waited on hold for 30 min and no one answered. I finally opted for the automated call back and entered my phone number but no one ever called back. If you cannot depend on them to answer the phone, I cannot see trusting them with an MVD transaction. Go elsewhere!!

GO TO ANOTHER LOCATION!!!! THEY ARE CROOKS!!! I frequently use the MVD express on Eubank and…read moreMontgomery. I was in the area so I decided to use this location but this was a costly mistake. My registration had been suspended because my insurance (which I had the whole time) company did not send my current policy to the MVD. So 2 of my 3 registrations became suspended I was only made aware of one in which this location charged me like $80+ just to fix and then the next day I went to fix an accident made on the registration of one of my other vehicle to find the same problem on another. Now the Eubank location performed this action for free and then informed me cause my ins never truly lapse that it should have been free. Needless to say the Jefferson location are crooks steer clear and go somewhere else they are a private entity so if you choose not to support their shady business then they will inevitably closed their doors which would be a positive thing for all consumers. Hope this review helped other avoid being taken advantage of as I was.

If you value your time, do not bother going here as they will give you the run around! We…read morepurchased a vehicle out of state and were told they needed both the title and a bill of sale. Returned the second time with all requested paperwork but they could not do the registration as we needed a NM bill of sale. They charged us nearly $50 for a VIN inspection, and advised us to go to the state DMV. We were told that if the service we paid for was not accepted by the state, they would refund the fee. At the state DMV, the MVD express VIN inspection was not accepted as it was not completely filled out. All other paperwork, which MVD express had told us was not adequate, was accepted and the vehicle was registered. I returned to MVD express ( my 4th time there) to obtain a refund and was told that I should have brought the VIN inspection back so they could complete the missing information. I told them it was a non issue, was told refund would be made by check, but as the receipt was made out to my husband (who was not present this time), even though I had paid with my credit card, they could not process the refund! I called their service number and put in a complaint-was told I would get a call back- but have not heard anything since. Pure incompetence! Will never use this business again and am telling everyone I know to stay far away from MVD express!

I called this morning to see if I needed an appointment to transfer a car title and was told I…read morecould just walk in. They close at 6 and I walked in at 4:45. I was very rudely told by Taeler that he was supposed to get off work at 4 and hadn't had lunch and therefore wasn't taking anymore car titles. I said the call center said I could walk in and he responded that technically that's true but he wasn't going to do it. I have never been talked to so rudely or been treated so poorly. This man's job is customer service. I later found out that he is the subject of many complaints for his rude behavior towards customers. I don't know how he is still employed but that should be unacceptable.

I would definitely recommend Pro-Biz. The owner reached back to me within minutes. We set up same…read moreday notary. Everyone was early and kept informed.

VERY glad I went to Pro-Biz for my notary needs (will and other estate paperwork). Areyana was SO…read morefriendly, helpful and patient, through working with 8 documents and having 2 witnesses besides. Couldn't be happier!