Fastest service of any dmv's. I was having title issues and Derrick was able to help me while he was training a co-worker. I will never go to another dmv. read more

The two gentlemen working around lunch time today were fantastic. Nice, friendly, helping everyone out, and making everyone smile. Haven't seen customer service like this in ages. read more

I've done numerous double transfers, and single transfers here at this store, and I've never had better experiences at any other store. The staff is super helpful and friendly, and they give you the best bang for your buck! Great Value! read more

We had an awesome experience with getting our son's learner's permit this afternoon. I called in advance to confirm what was needed and they took time to walk me through the process and asked if I would like to have them set up an appointment. We actually just did a standard walk-in and there was no wait. The staff, especially Derrek, were super friendly and helpful. They even celebrated this marked occasion with us! It was nice to feel like it was a big deal for our son! You aren't going to get that at the standard MVD! Just a heads up that it is less expensive to pay cash. I love that they ask if you are cool with your photo. I mean how many times have you had a bad driver's license photo that you were stuck with until you "lost it?" I would STRONGLY recommend this location. It might be a good idea to go during off hours so you don't get caught in a "queue" but that it with any business. We have used this location for our Real IDs, Registrations and now a Learners permit. We won't go anywhere else. Thank you! read more

The ladies were both super friendly and helpful. I went with my mom to help her get an ID and handicapped placard. They were patient while we filled the paperwork out and even asked her if she liked the photo! No one has ever offered to retake the picture if I didn't like it. I appreciate having a good experience. I will definitely go back there next time I need to renew!! read more

Our appt was at 1:00 Sophia came out called us up by name Exactly 1 o'clock she was extremely polite, friendly and very easy to get along with the service was top-notch, I must acknowledge the other lady working in there as well she was very happy and was treating her guest very well. We got everything done we were in and out in 22 minutes props to both of those ladies working in there read more

I made two appointments for this location. The first time I went in for my scheduled appointment, the camera was down. I was asked to come in a different day. I scheduled a second appointment (took the afternoon off from work for the appointment) and I arrived 5 minutes prior to my appointment. I was advised they took a walk-in before me and they had another scheduled appointment after me. Again they could not accommodate, and they did not offer a solution. My question: why have an appointment system if you can honor. I went to their competitor, I walked-in, no wait, and received immediate service. In addition, other people walked in without a delay. My recommendation: get rid of scheduling so you don't waste the time of customers. read more

I hate that I can't do this review for the exact call center wherever that is because I called at 1:15 on a Monday and was on hold for 55 minutes without ever being contacted. I eventually hung up. This is the closest one to where I live so this is where I'm leaving this comment. Clearly they either are not staffed or do not take calls as a priority. There is a long wait time and then there is blatant disrespect to customers and feeling ignored is exactly that. Perhaps put in a system where they will hold your place in line and call when available or even just an estimate on wait time. Thank you for wasting 55 minutes of my time and I will take my business elsewhere. Even in the middle of the pandemic I would rather make an appointment 2 months out at the MVD then give these guys $26 for a "convenience" when they don't know how to answer a phone. read more

Scheduled an appointment for 3:45 and waited for over an hour past the scheduled time. Waited outside in the sun (93 degrees) with no communication from any of the 7 workers inside. Very disappointed in the lack of understanding, professionalism and care for me and at least seven others (including one woman over the age of 70)who were outside with me. If read more

We stopped in to renew our drivers license and get the real ID ones. There was no waiting and the staff were very nice. 30 minutes and we were on our way. read more

This place is outrageous. I went to the one in Bernalillo. They charged me almost $400 for a title and registration! They are crooks. They staff was rude and unfriendly as well. Stay way from them! read more

The process was fast, but the extra fee wasn't posted online or anywhere that I saw in the building. My biggest issue was when I walked in a few minutes before opening, none of the staff were wearing masks. I was asked to come back at 9 and when I was waiting, another employee walked in without a mask. A few minutes later I came in and they were all (the two I saw) properly masked. My issue is that putting a mask on after you come in isn't going to take away whatever you may have brought in with you. Poor practices. I'd rather save the $30 fee and just go to the DMV. read more

Made an appointment for this establishment and waited over an hour while they took walk in appointments before the appointments! Do not use this business ! read more

Horrible made an appointment and waited another hour what is the point of the appointment and then I had made the appointment to get my driver license and she doesn't even mention that I need a certificate of completion from driving school as I completed 4 years ago and I'm of age to get a driver license but she'd rather have me drive with an expired drives license. read more

I met with Vivian on 6-07-2018 at 9 AM for my appointment. I was 15 min early and she said no problem and met with me She was fun, professional and got me in and out quickly. I would recommend using MVD NOW. It may cost a little more than the STATE MVD but who wants to go and sit and wait hours with a bunch of unhappy people when you can get in and out in less than a half hour. Thank you Vivian (I hope I spelled your name right) Ted read more

I'm writing this review in a slightly peeved state. While the few times that I've been into this location have been fairly not busy times and I've been seen pretty quickly, no where was I informed that the MVD Now and Express locations cost MORE than just going into the actual MVD. I double checked the current Yelp reviews and while some do say that it costs more for the convenience, they don't say how much it costs. Well, there is a $26 service fee. $26! I'm shocked at this because I have gone into the actual MVD a few times as well and never had to wait that long at all. If I had known that this was the cost for this "convenience" then I would have just gone into the actual MVD. I did not see any signs inside the location or online stating that $26 was the fee, was never informed about the fee, or given an itemized receipt (just given the receipt from paying with a card). Ugh, I'm just ticked off that I could have saved at least $52 (since I've gone there at least twice for services). Just be warned about the added fee I guess. I wish I had known upfront. =/ read more

I've used this place on 3 occasions and it's always quick and friendly service. It costs more than the MVD but it is well worth the time you'll save. read more