If you value your time, do not bother going here as they will give you the run around! We purchased a vehicle out of state and were told they needed both the title and a bill of sale. Returned the second time with all requested paperwork but they could not do the registration as we needed a NM bill of sale. They charged us nearly $50 for a VIN inspection, and advised us to go to the state DMV. We were told that if the service we paid for was not accepted by the state, they would refund the fee. At the state DMV, the MVD express VIN inspection was not accepted as it was not completely filled out. All other paperwork, which MVD express had told us was not adequate, was accepted and the vehicle was registered. I returned to MVD express ( my 4th time there) to obtain a refund and was told that I should have brought the VIN inspection back so they could complete the missing information. I told them it was a non issue, was told refund would be made by check, but as the receipt was made out to my husband (who was not present this time), even though I had paid with my credit card, they could not process the refund! I called their service number and put in a complaint-was told I would get a call back- but have not heard anything since. Pure incompetence! Will never use this business again and am telling everyone I know to stay far away from MVD express! read more

I called this morning to see if I needed an appointment to transfer a car title and was told I could just walk in. They close at 6 and I walked in at 4:45. I was very rudely told by Taeler that he was supposed to get off work at 4 and hadn't had lunch and therefore wasn't taking anymore car titles. I said the call center said I could walk in and he responded that technically that's true but he wasn't going to do it. I have never been talked to so rudely or been treated so poorly. This man's job is customer service. I later found out that he is the subject of many complaints for his rude behavior towards customers. I don't know how he is still employed but that should be unacceptable. read more

Went to renew drivers license waited 30 minutes then left quicker to make appointment at mvd New Mexico 2 pm appointment done at 2:06

Fast efficient and knowledgeable. Also very polite. Great people on Wyoming location

Fast service and everyone is always friendly and helpful . They do seem to know what they are doing, also

My daughter came her to get permit the lady who has short short hair that's gray asked her for important documents thinking that a 15 year old carry that's stuff with her on a daily basis i was at work she was with her dad I understand that you need that stuff but nobody told us need this stuff this lady ended up yelling at my poor child and my daughter said that she came out crying because how this lady was yelling at her all she wanted was her permit just like any teenager do not recommend this MVD they are rude when you first walk in read more

Was told on the phone that if I got here by 3:30 they would see me and that I didn't need an appointment "They have to see you". Got here at 3:20. they said they stopped seeing walk ins at 3:15. why the misinformation and refusal to do what you promised two days ago. I was the ONLY one there. read more

I definitely recommend going in around morning / early afternoon as it is the least busy! Daisy was wonderful and got me what I needed in less than 10 minutes! read more

Do not go to MVDExpress--they are NOT part of the state MVD. They charge you $40 extra for every transaction. They charged me a $40 convenience fee for my license and an $80 convenience fee for my title in addition to regular license and title fees (overall, they charged me more than 200$ connivance fees). Coming from another state, I did not know, but I made it my mission to spread the word to stop these people from scamming people. Just learned that you can easily make an appointment online via the real MVD website: https://www.mvd.newmexico.gov/mvd-direct-appointments/ read more

I went to this location of MVD Express and had a fantastic experience. I had to re register a car that was emissions tested out of state. Anthony gave me a pamphlet about where to get the out of state emissions report translated to the NM form. I emailed them the form and within one day I received the NM form. I just returned from MVD Express, again Anthony helped me, and I was out the door in 7 minutes with the renewed registration in hand. It was an awesome experience! read more

I used this service to renew my license. I thought it was a better option than waiting at the dmv. I was wrong. It's a ripoff and inconvenient. 1. The service charge is ridiculous. It more than doubled the dmv cost. 2. They void your license and give you a temp on black and white paper. No new license on the day. 3. After paying the ridiculous fee, I was told it would take 2-3 weeks for my new license to show up in my mailbox. Ridiculous! read more

I had been coming here for years to do general things, renew registration, title changes on vehicles, etc. and the express fee to me was justified because I did get in and out quickly. But what bothers me more is how little you pay your workers. There have been times I walked out that door for a minimum of $60 and you can't pay more than $12 an hour? My feeling is simple : Yes you are a locally based business (or so I was told), and you have a decent product that rakes in money, that can't translate into even a $14 an hour starting pay? Just truly disheartening when I look at old receipts and seeing some of your locations floundering because there may be one or two people working. And that's why "nobody wants to work", no employers are willing to pay a wage competitive with rising housing and living costs. Then to hear about the toxic clique work environment and I think next time I need to update anything with my car I'll just bite the bullet and go to the regular MVD. read more

Check out the Better Business Bureau for a list of complaints. Expect to pay $40 extra. That's what they quoted me. I don't know if I would get hammered like the complaints at the Better Business Bureau. The official state run MVD now takes appointments. After waiting at the MVD express, then finding out I needed more documents. I scheduled an appointment at the state run MVD and they did a nice job. read more

The Santa Fe MVD Express had always been great, til March of 2019. I went in by appt. in the early evening, with all the same documents I had used to change my Social Security card to my married name. Just when the young lady was about to put it through, the manager (a thin Hispanic woman with long hair) stopped her and said they couldn't do it. She claimed I didn't have the proper document for the divorce in my previous marriage, and also said my current marriage license wasn't a certified copy (even though it SAID "Certified Copy" and was stamped/embossed). So I asked if I could at least renew my standard drivers license and she still refused. I understand now that this treatment was completely unjustified and from now on I'm going to the regular MVD. read more

These people are nothing but incompetent. They forwarded my titles to my registered agent instead of processing them. They told me they did so because I didn't respond to them in their ten day window. I replied back with screenshots of two calls to them within their 10 day window. You know what would help, if they actually answered the phone! Montana needs to process the titles themselves. MVD is awful! read more

I had an appointment for 8:30 am, I received a confirmation email for that time. I arrived on time for the appointment only to find out they altered their hours due to COVID/staffing issues. I understand needing to alter the hours, but MVD express should have sent me an email notifying me that my appointment was either canceled or re-scheduled. The delay completely altered my morning schedule which is exactly what I was attempting to avoid by using the MVD Express. read more

They are always pretty busy here but they move people through fast. They are also courteous and helpful. After attempting to go to the DMV, I'm super happy I went back to MVD Express, thereby saving me time and money. I'll be back again! read more

This service has totally gone down hill. Took 3 weeks of chasing people on the phone on perpetual hold. Hold cuts you off too! Emails not answered quickly. Express?!!! Phone menu option 3 did not work for 3 weeks (for registration and renewal press 3--- and go into a perpetual loop). They do NOT give out rep phone extensions, Faxed dox as requested. No call back for days. Finally she says I have no access to the fax). Definitely not an express if you do it on the phone or on line. I tried to do on line. No luck multiple times. Emoloyees tell you the minimum and dont tell you exactly what you need to send. Employees are clearly over-worked. Expect many iterations... read more

These guys increased the price three separate times, and double charged me a "convenience fee". They also charge a "COVID fee" as well. Just go to the DMV. These guys are bastards. read more

Do you even think to answer the phone here? You'll wait over an hour on hold with no one saying anything to you. BS.

30 minutes waiting on the phone just to find out how much a real ID is and the info I need to get one. Nobody seems to work at this company. I might as well call the state mvd and get the same horrible service for a lower price. Do better!! read more

Went in around 1:15 for title registration on 12/08/20 with no appointment. It was the quickest and easiest dmv experience i have ever had! Walked in and got checked in by a gentleman and sat down to wait my turn. 3 employees were assisting people and then it was my turn. They were fast friendly and not a single ounce of attitude or negativity. Yes you do have to pay the a convenience fee but it's absolutely worth it for how easy they made my experience. Only going to go to this location for any dmv needs and already have been recommending it to everyone i know. read more

This is the second time here because the clerk registered the vehicle incorrectly. As a result, we have to wait yet a second time due to their mistake. This site only has 2 attendants between 8 to 11 am on this Thursday morning so it takes longer to assist customers. Needless to say, you pay a premium express fee for no "EXPRESS". Still waiting!!!!!! Two things to note: 1) of the two ladies, only one is trained on titles and registrations, the other can only do Driver's License. 2) the manager does not come in until 9:45 so don't bother to ask for him prior to this time. 30 minutes later....Still waiting! And finally, after speaking with the manager, he waived today's convenience fee. What? I have to pay a second convenience for their mistake? Puzzled! Oh, and according to the manager, it was our fault because we didn't notice the mistake before we walked out the door. hmmmm read more

MVD Express - Departments of Motor Vehicles Near Me - Albuquerque, New Mexico

Visited this location twice in one month - once for a handicapped placard and again for Read ID for my husband and I. Both times the staff were friendly, efficient and quick. I want to especially compliment Shanelle and Jessica on their customer service! They are so kind and professional. I highly recommend this business! read more

How awesome. This place was fast and efficient. All the staff I encountered where friendly. Well worth the extra fee.

Even a one star is too high for this location. Not very professional. They do not understand how appointments work. With an appointment, you still wait for 45 minutes, while they happily help walkins. Only interested in making money. Not following all COVID Safe Practices. The other MVD down the road is more professional and is better prepared to help customers. read more

Everyone hates going to the DMV, but Jessica was so rude and unwelcoming. Thank God she's not the one who helped us. The girl who helped us was great (sorry, didn't catch her name), but was already ticked off by Jessica and how annoyed she was that we were there, despite the fact that we were the customers. Please, learn some people skills. read more

Highly recommend, very helpful. Stay away from 4th St location, I walked away very dissatisfied and no license. They do not realize everything is paperless now, and very inconvenient to go print things. MVD Express on Wyoming helped me to sort that all out so I was able to accomplish what I needed to. read more

We went in to MVD Express with no appointment and only waited a few minutes. We had to get everything done (VIN inspection, NM licenses, car registrations, etc) for two people/cars. Daisy at MVD was excellent. She helped us through the process and was very knowledgeable and pleasant from start to finish. We were impressed how fast MVD and Daisy was that had us in and out. I would recommend that if your looking for a fast, easy, and professional experience, MVD Express is the place to go. read more

Now this place knows how to handle the public. When I walked in there was someone waiting to greet me and ask what I needed. When I told them I needed to renew my license they asked to see my paperwork to make sure I had what was needed. I didn't even get to sit down, they helped me immediately and I was out of there in less than 20 minutes with new (temporary) license in hand. What a joy to actually have EXPRESS service, ya I know I paid extra for that but my time is worth something after all!! Also, loved that the manager (guessing) held the door open for me as I was leaving and offered me a 'have a good day' too. I wish I had checked google maps before I went to that other horrible MVD Express on Menaul, they need to have their manager take some lessons from these fine folks at Paseo and Wyoming. read more

It's a very clean building and a great location, three people there only one working, went there on my break because all I needed was for them to print out my title and instead I just watched two employees watch me from their hallway and not do anything to help the one nice young man behind the desk who was dealing with a customer that kept changing their mind on what they wanted to do about a title. Promote him fire the other two! read more

Although you have to pay an extra $26 for every transaction, I still recommend this place if you work bankers hours (or even more hours than that in my case) - as they are open on the weekends. Plus, they get you in & out very quickly. The guy who helped us was nice, attentive, and even joked around a bit while we were waiting on him to process the paperwork. read more

MVD Express - Storefront - Departments of Motor Vehicles Near Me - Albuquerque, New Mexico

It's too bad I have to give these people even one star. I just had one of the worst customer service experiences of my life at this location. The staff at the Paseo branch is poorly trained, unresponsive and downright rude. I spent more time trying to get a license plate at this MVD Express location than I would have at the state-run facility. The employees had no clue what they were doing. They had to do the paperwork twice. And to add insult to injury, didn't give me all the paperwork I paid for. So I had to leave work TWICE in one day to deal with this and it almost cost me my job. Their "convenience" fee is a joke. They should call it an inconvenience fee. They have permanently lost my business. If you go in there - prepare to have the employees "practice" on you. You will find rude, uncaring, unprepared people who couldn't care less if you are properly served. read more

I have come to this location perhaps three or four times now and I have to admit, it's worth the fee. We all know we can spend 3-4 HOURS at the state-run MVD for the simplest transactions. Folks are complaining in their reviews because they had to wait 20 minutes. It's not a McDonald's drive-thru, folks. There are complicated transactions happening. Flipping out doesn't help. While I was there, a woman didn't have the correct documentation and was telling off the clerks. They were so good at keeping a cool head and remaining professional. It's not like they made state policy. Yelling at them doesn't help anyone. I appreciated the quick service, the super knowledgeable staff, and getting my license plate within half an hour, instead of waiting half a workday. read more

I give this place 3 stars based upon convenience. It is open until 6pm Mon-Fri and open for a bit on Saturdays. Anyone who has gone to the regular MVD knows how inconvenient, busy, and understaffed they are. I think this is a great concept having MVD expresses, however, if your staff isn't knowledgable... It slows things down as well. If you are paying additional money, $26.89 a transaction, I would expect exceptional service. There seemed to be one main person that knew their stuff at this express off Paseo....The other 2 employees had to keep asking the 1 knowledgeable person questions and for help. Luckily I was here for something simple, otherwise I would have been a little concerned about having a novice working on it. read more

Nuvia was so professional and helpful today. I can't say enough about how amazing and kind she was while taking care of my car title and registration today. I will always go to this MVD Express because of how great the service was today. I appreciate the stellar service!! read more

I would have to agree with previous reviews that this MVD Express should probably remove the "Express" from their name. When you pay an extra $30 per transaction, you expect a certain level of customer service and speed but every time I've been here it has taken at least 20 minutes and the workers clearly hate being there. The owners definitely need to hire more employees and make their work situation more enjoyable so their customers will benefit in the end. Please note: it is $30 extra per transaction - meaning, for example, if you need a license and to register your vehicle you will be paying $60 even if it's in one trip. read more

I called and they said come on in; then I arrive and check in. Then I wait in car for 45 minutes. I go up to ask how much longer and they say, sorry, we forgot to tell you that it's a 2 hour wait......what? Aren't you supposed to be like 20 min or less? So I go get lunch and come back. They say it's now another 2 hours wait because everyone came in for their appointments. Lesson. Don't ever come to mvd express unless you have an appointment. And always ask how long the wait will be. People who work there are nice enough, but complete lack of respect for people's time wasted. read more

I walked in and wasn't greeted, the girl Shanelle that "helped" me wasn't helpful at all, they didn't provide any information that was good to me and showed no urgency to help. She had nothing but attitude. Wouldn't recommend this location. read more

This place should change their name. I was told it would be a 1 hour wait, then waited 3 hours and then told my notary had a small error on the form that needed fixing? I will not go back and nor should you! Don't waste your time. read more