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    5.0 (8 reviews)
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    Clutter Moving & Storage - Clutter's professional moving experts

    Clutter Moving & Storage

    (841 reviews)

    West Village

    I've used Clutter's multiple pickup /drop-off service, and I want to be very clear: every single…read moremover I've worked with has been exceptional. They are professional, efficient, mostly careful with belongings, and consistently helpful. If I could hire the movers themselves, I would; they are the strongest part of this company. Unfortunately, the claims/ and most customer service experience is the complete opposite, and it has reached a point where I would hesitate to use Clutter again. My original (close-out) appointment was cancelled because Clutter attempted a second authorization on my card without notifying me despite the fact that all fees had already been paid. I keep my cards locked due to past fraud, so the lack of communication directly caused the cancellation. When I contacted the claims department, the responses I received were unprofessional, templated, and dismissive. Instead of acknowledging this, the representative by the name of Dayane responded with, "I'm sorry that you felt the need to..." - a phrase that is inappropriate, unprofessional, and shifts blame onto the customer rather than addressing the company's actions. To make matters worse, when the issue was escalated, the next representative, used the phrase "from your perspective." As someone who has worked in customer service for most of my career, I know the difference between neutral language and dismissive, liability‑shielding language. Phrases like "your perspective" or "you felt the need to" are not neutral - they minimize the actual issue and place the burden back on the customer. This is not how I was trained to speak to customers, even in difficult situations, and it's concerning to see it used repeatedly as part of their standard script. To be fair, Karoll did offer to schedule a call, and I appreciated the willingness to follow up. But the fact that it took escalation to receive a basic level of professionalism only highlights the inconsistency and lack of training within the claims/customer service team. Clutter has a great concept and outstanding movers, but the claims/customer service department needs serious improvement. Until that happens, the customer service experience - not the movers - is the reason I would think twice before using Clutter again. BTW - A clothing rack and several of my bins were returned broken

    AVOID CLUTTER. My inventory is currently fragmented across two states. Despite initially confirming…read morethat items shipped from Florida would be integrated into my Seattle account, they later sequestered new items in Florida without notifying me that they would be trapped in a separate regional silo. Now that I am in New Jersey, Clutter refuses to consolidate or deliver my property, citing "service area" restrictions. The most absurd part of this ordeal was support suggesting I fly to Florida to meet a truck in a "Walmart parking lot" to retrieve my own items. Much like other customers who have reported massive additional fees and logistical deadlocks due to Clutter's refusal to consolidate separate pickup locations, I have found their system to be a series of intentional hurdles designed to keep property sequestered behind "system glitches".

    Moishe's Moving & Storage - broken glass Angel ornament

    Moishe's Moving & Storage

    (661 reviews)

    Meatpacking District, Chelsea

    Great service, they were patient with local police telling them to move their truck 3 times…read more Just a small point, after 5 hours, I had to leave at 3:15pm for another appointment. It appeared they were going to be done in 30 min. So I paid the bill, and tipped the crew $50 each. When I came back 2 hours later, the contents of 1 wall unit drawer were left on the floor. One of our energy drink cans with 1/2' left in it was on the floor, but no spill in that area. One glass Angel ornament was broken and on the floor.

    I will add more to this review later. Moises moved some…read morestandard stuff (dishes, furniture of multiple types, misc. from ny to Indiana. A about 3 foot x 2 foot x 1 foot (approx) ceramic and metal sculpture was included in the move as they had appropriately and successfully moved the piece before with NY. As appropriate, the contract included foam encasement of the rather delicate sculpture that only has a few attachment sites to the metal frame (a bike) and multiple ceramic figures with arms, legs, hands, and a sun for a head. Moises packers used about 6-10 loosely folded pieces of paper (newsprint sized - daily NY post not NY times sized paper) around the sculpture, and another 2 ish pieces sort of crumpled around the top (see photo of just opened box w top and top packaging visible.) deliverers took same photo, I assume, since they snapped shots at the same time. In addition, the "box" was folded around the top of the sculpture, which (originally) had sun rays poking through DURING SHIPMENT. As is visible in a photo, some of the sun rays broke off (big surprise), and the rest suffered obvious damage and chipping. Of the 3 ceramic pieces originally attached to the bike frame, two broke off completely and suffered major damage. All figures lost some body parts, most lost fingers and parts of / damage to feet. Notice severe breakage in photo of the broken off figures in photo. Other items also came out damaged, just less valuable and more like cracks, stress fractures, and broken shelving / separators in , for example, a large lucite unit (2ftx3ishftx4ft). Also packing was clearly more intended to create chargeable packing volume than protection. Dishes that were already in smaller manageable boxes were repacked into a huge (now super heavy) box putting the dishes together (still have to check breakage at bottom of huge triple box) with about a foot of mostly open space at top (chargeable space!!!) and a few barely folded (literally 2 or 3) pieces of newsprint on top to "protect" against vertical movement during transport. And an echo dot was the ONLY item contained in a regular 1ft x 1ft x 2ft box - with a little folded paper again for company. And boxes going to 3 locations were supposed to be dropped off at ups, where ups repackaged (at our cost) and shipped (at our cost. Because from ups they went to 3 separate locations, but all went together from starting point to ups, we were charged $500 base charge for each final location - even though moishe's only took a single trip to ups to drop off the about 8 pre-marked for location boxes. DO NOT TRUST MOISHE's - AND THEY WONT EVEN REVERSE SHIPPING CHARGES AFTER ALL THE DAMAGE, INAPPROPRIATE PACKING TO OVERCHARGE SPACE, OVER CHARGE TO UPS... THEY ARE NEITHER RELIABLE NOR RESPONSIVE TO CONCERNS.

    West Side Movers

    West Side Movers

    (69 reviews)

    Upper West Side

    I have used Westside Movers to move three times and the are in a class by themselves. The…read moreoperation itself is extremely organized, efficient and responsive. But beyond that the movers themselves are not only completely professional, but also skilled and helpful in assisting you with all the difficulties that come up during a move, I wouldn't use anyone else, Joel W.

    Okay, move number 3 with West Side Movers!…read more After a "financial eviction" from my COVID deal apartment it was time to move yet again. This time around I didn't price shop- I have had good experiences in the past with West Side Movers and wanted to stick with a company I have come to trust. Matt easily generated a quote based on a list of my items. COIs for my current and new building were generated within hours of booking my move. Vadim, Stevo, and the driver showed up on time just before 0800. Over the past two moves I have accumulated way too much crap...but they kept good humor throughout. Stevo masterfully disassembled and reassembled a horrific ikea bed like it was nothing! They handled my bulky sectional with ease. They got my monstrous 8 foot long credenza in the perfect spot. They took better care of my trash picked furniture than I do! Not a single item was damaged. We did end up going into overtime, but I think it was reasonable considering the sheer mass of boxes and other items...not to mention taking apart and putting back together the giant storage bed and a glass dining table. Vadim and Stevo made a stressful experience secure, efficient, and pleasant. I feel confident in my decision to stay with WestSide Movers (and Stevo!) for move # 3.

    MUUV - movers - Updated May 2026

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