Don't even think of using this bus company. Very unreliable and no customer support. We all were…read moreleft stranded in New York on a Saturday. Disputing charges on credit card. Plus from Bethesda, we all had to wait 40 minutes because the bus driver was late, then he almost got into two accidents as he was speeding driving recklessly. I am filing a complaint with the Department of Transportation (DOT): Bus companies crossing state lines fall under DOT. You can file a complaint with the Federal Motor Carrier Safety Administration (FMCSA) here -- this covers both service failures and safety violations.

I used to travel on Greyhound, who owned the terminals. So a stop every two hours was not a big…read moredeal on a 12 hour trip. Get off, use restroom, eat, back on the bus. Trip from Bethesda to NYC is 4:30. Driver keeps saying he's not stopping. Ok. Gotta go occasionally. Lordy, the "must sit down only" fixture is a tiny hole with a seat that is bigger than the child size opening below it. Even airline loos work better. Good luck with the constant bouncing. No pics

A New Yorker is rating. Convenient location for the bus…read moreriders. I waited around W 34st - finished dinner with friends and breaded to the bus. Clean not over packed, and restroom. it was very comfortable. I highly recommended. I'll book again in the future.

This business is ridiculous. The bus was 90 minutes late, but they only offer refunds if the bus is…read more120 minutes late (which in retrospect is a clue as to what you can expect.) While standing on the curb with no updates, many of us tried to get in touch with customer service, but we could only reach a chat bot. The chat bot could not share any information. Only book FlixBus if you want to pay full price to potentially get to your destination at a mystery time.

The last time I took this bus was 2019, so I wasn't 100% sure what to expect…read more The bus and ride were surprisingly pleasant. The things I noticed/encountered: -The seats were a little smaller, but fairly comfy. -There were seat belts available -Depending on the seat, outlets were in the bottom/front of the 2 seats or side of the window seats. -There were large, panoramic tinted windows, which made the ride better. -Large garbage bags were placed throughout the bus, which helped keep the bus cleaner (assuming people used them). -The bathroom was small, but decent and clean...at least at the start of the ride. -There were foot rests, but they weren't very useful. I took the 5:30 pm bus on a Wednesday, so it wasn't as packed as a weekend bus may have been. The driver was friendly, check-in process was seamless...we just gave our names. I didn't have any large luggage, so I didn't have to use that extra compartment on the outside/bottom of the bus, but it was available for self-loading/unloading. There was additional storage available above the seats (similar to an airplane) and below the front seats. Even though there was traffic and heavy rain, we made it to our stop (stop #2 out of 3) in perfect time. There are multiple signs for Go Bus, luckily the bus driver walked over to us and let us know that the bus is actually stopped 2 signs ahead. Would I take this bus again? Yea, absolutely.

They used to be so great! I took them every time from Boston-NYC... now I'd rather spend more to…read moretake Amtrak. This week I decided to do it because the train fare was so high for the holiday weekend. Driver went thru upstate NY for some reason, then NJ which added a bunch of time to the trip, was on the phone most of the time and yelling at passengers. Total trip time was about 6.5hrs.

didn't end up travelling with them because my travel plans changed but I did enjoy their customer…read moreservice with cancelling my trip. I forgot to cancel more than 24 hours before so I was able to get a credit of my trip and will be able to use that credit for the next time I want to travel which I appreciate.

**FOR 24/7 immediate help** call 1-800-LIVE-PERSON 1-(844)-300-00.12** to reach main customer…read moresupport. They can help with booking management, flight changes As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

I've taken this to Atlantic City plenty of times. They are always late with no compensation or…read moreexplanation but if you are late they leave you. You can't cancel it reschedule your time, they charge you full price but they are always late. I would understand if they were punctual. Lastly, the drivers are always angry and rude

The driver was incredibly rude to me. Left me crying and needing to switch to a different bus. I'm…read morea woman traveling alone and was treated so poorly by someone who is supposed to be in charge of making sure I get to my destination safely. He was making fun of me for being a woman and saying that because I'm a woman I should have a man with me to travel because women can't do anything themself. It was truly awful. The actual ride itself- the outlets on the bus didn't work (which is why I picked greyhound to begin with, so I could do work while I traveled)

I needed to get 45 teens to a Catholic retreat and John and his team found my group transportation…read morein less than 24 hours! They were absolutely amazing. As you can see by my profile, I never write reviews but this team of people truly went above and beyond! Dont hesitate to book with them.

I reached out twice on 2 seperate occassions for an instant quote and received no response. Then I…read moretried chatting for an instant quote. I was told they don't quote a year out, so I asked if they can quote me for a date in the next month just to get a ball park idea and the chat stop responding....