Sorry, but all I can do is repeat what others with 5 star reviews have said because it describes my…read moreexperience perfectly: I had a great experience with Quality Plus!! From start to finish, everything was handled smoothly and with great attention to detail. What stood out most was their customer service. Justin was so friendly, responsive, and made sure all my questions were answered. It's not always easy to find a place that combines quality work with a genuinely positive experience, but they definitely delivered.

They sold me a used chinese laptop charger for $85 as an original macbook one, & when I realized it…read morewasnt an original I called to get a refund. The owner didnt offer a refund, only that he would replace it for a new one. If this was done on accident they NEVER apologized & gave me NO explanation as to why this happened. The owner knew that they were testing my laptop with an out of a box, used charger & made the choice to sell me that one. Honestly shame on the owner for trying to make me feel guilty for wanting the original new charger I just paid $85 for.

Regarding the recent 2-star review from Mo H., I normally wouldn't comment on another customer's…read moreexperience After reading your review, I honestly don't feel it accurately reflects what I witnessed. I was actually in the store during the interaction described in this review because I was waiting to pick up my repaired computer from Jason. What caught my attention is that I happened to overhear most of the conversation. The discussion was not simply about "AI tools and data security" as described here. The customer was asking questions about bypassing restrictions on a company-managed computer and accessing or transferring files that were being monitored by his employer. Jason clearly stated that Alice Computerworks does not provide services that help customers bypass company security policies. The customer then asked about purchasing a laptop matching his company's model, and Jason spent time looking up specifications and pricing for him. I was waiting for my own computer and observed the interaction for roughly 10-15 minutes. At no point did Jason appear rude, impatient, or dismissive. Ironically, I was at the store because Alice Computerworks had just repaired my computer. The service was fast, professional, and the issue was completely resolved. In my experience, Jason has always been knowledgeable, honest, and willing to help. What I witnessed that day was not a business refusing to help a customer. It was a business choosing not to assist with requests that could conflict with a company's security policies. I respect that decision. Professional service, strong ethics, and not willing to do something questionable just to make a sale. That's exactly the kind of computer shop I want to support. 5 stars for Jason and 5 stars for Alice Computerworks.

I came in and made it clear from the start that I was ready to pay for a consultation, specifically…read morearound AI tools and data security. I was not browsing, not wasting anyone's time. Within two minutes, the employee (I believe his name was Josh) redirected me to the owner. The owner wasn't there. No offer to schedule anything, no follow-up, nothing. I asked about laptop pricing and whether they could compete with Amazon. He said yes, they can match prices. Fine. But the entire interaction felt rushed, like he had somewhere better to be. No effort to actually help me understand anything or earn the business. That's the thing. I was ready to spend money. On a consultation, on a laptop, potentially both. But when an employee doesn't own the outcome, it shows. The owner should know that customers willing to pay are walking out the door because the person on the floor doesn't seem to care either way. Left with nothing. Spent nothing. Completely avoidable.

Highly recommend Kaddy's to help resolve those pesky PC issues that have been plaguing you for…read moreweeks or months. For awhile (months) my PC has been losing video while playing games or video chatting. I swapped out parts in and out and same issue was happening. Decided to take it in to have a professional diagnose the issue. Walked in. Technician was helping someone at the time and acknowledge me. We talked about the issue I was having and provided the servicing cost which I feel was fair (~$100). Gave me a 2-day estimate for servicing. After 2 days the technician gave me a call that my PC is ready to be picked up. At the store he gone over the issue (which is an incorrectly plugged in power supply wire which I completely overlooked). PC is running very smooth. No issue ever since taking my PC in. All software running with no issue. No more power issue. No more stress. Will not hesitate to come to Kaddy's for any future PC issues.

I visited Kaddy's to get help on troubleshooting my desktop computer problems. I had bought a new…read morecomputer at Costco and I was having trouble connecting dual monitors to the computer. They were very helpful, cost conscious, and knew just what my problem was pretty quickly. I have connected dual monitors up before but it was not happening for me this time. Turned out I needed a special adaptor specific to the video connection on the back of my computer. They had the adapter and I left with my problem solved and a new $ 15 part. It worked perfectly when I got it home. They did not charge me for the troubleshoot time. Wow. These guys were efficient, pleasant, and knew their business. They were more than fair with the money end of the business.

Quality Service! Exceptional Hospitality!…read moreExcellent Price Point! Efficient cleaning of PS5, device kept shutting down during madden. He expertly cleaned device in rapod time and was back to factory speed on no time!

Guy was amazing. Most important part. He was very honest and knew what he was doing. I asked him…read morereconnect and fix my Internet and router and all that I had a few things that couldn't connect. He quoted me $120. But it didn't take him that long so he told me he wanted a price of $60 instead I gave him $75 because he fixed it so quickly. he knew was doing he got to task. Told me what was going on and fixed it quickly. I'm going to use them for a couple of the computer jobs I have.

Jerry is my go-to guy for phone repair. He has salvaged my salt water damaged phone in the past…read moreincluding my coveted pictures and contacts. I just had my screen replaced in about an hour. He is fast, efficient and fair. If he doesn't have parts is stock he will get them in a jiffy.... Thanks Jerry. Deon

Free and fast diagnosis is a great feature here. Water damage in my phone broke the motherboard…read more Decided to upgrade phone, owner didn't charge at all.

I have been a customer of iRepair for years, and they are consistently excellent…read more Owner Jerry is knowledgeable, honest, responsible, and very affordable. He is trustworthy and does great work every time. Highly recommend!

Please do not take your phone to get repaired here He will steal parts off your phone. I took my…read moreall original iPhone 14 Pro Max in to get a new front screen because it was broken. Everything was fine the repair took about 30 minutes I paid him and left with my phone. The next day I open my camera to see that my camera lens is cracked. I checked my phone and the lens is fine on the outside til i noticed a finger print on the internal part of the lens and i realized it has been replaced with a different camera. My phone indicated to me that a new camera was installed and i never requested a camera replacement only a screen replacement. I will never go back here again

Great place and pretty professional!!! This is my third time…read morehere to fix my devices!!! My laptop was not turn on and I don't know why I finally brought my laptop to this store. The technician fix it for me very very quick! Thank you so much. And the price is so reasonable. Nice technician and good service. Recommended!!!

Great service and price is reasonable. Employees are very friendly and helpful. Fixed two phone…read morescreens and installed one Samsung screen. This will be my phone repair shop in the future. Got the most expensive screen protector here, waited 40mins and it's really worth it. Good quality and very durable! Highly recommended!!!

Got phone screen replaced in 30 minutes for a very reasonable price , good on the go fixread more

Angel Wu was amazing! She replaced my screen quickly and professionally. The whole process was…read moresmooth, and my phone works perfectly now. Highly recommend her service.