This place used to be good but now terrible. Complete rip off compared to other hand wash car…read moreplaces in the area. Look elsewhere. This crew of guys have been overcharging. $40 for a basic wash for a GMC small truck.

You cannot beat the price. I waited while they did a great job at cleaning the inside and outside…read moreof my car.

Always satisfied with Abbie's! Good quality for the money. Quick and easy. Usually a line for the…read moredrive in wash on weekends though!

Overall, a decent car wash. Seems like it takes a long time for a cc to process before you can use…read morethe automatic Touch-less car wash bay. My wife likes to use the automatic Touch-less option, I prefer the self service bays. Usually the wait for either isn't to bad (lines are longer on a weekend, naturally). The $1 vacuum machines are a great value, it's got to be at least twice the time as any other car wash I've been too.

Went to this car wash and it scratched the hood of my car and the owner won't even contact me back…read morei had a month pass and canceled it after this its sad it was a nice place but this new owner can't even take responsibility for what this car wash did to my car

I go here because I always get a decent car washing (for automatic) and nothing on my car gets…read morescratched or broken. So, 3-star car wash because that should be expected. The newer staff loses a star because they put little to no effort in the pre-brushing off of the car (and this is for the past couple years now). Sometimes they barely swipe the brush past the vehicle. This is not going to help with dried bird poop. I pay like $15 or $16 for the wash, tip a few bucks to the pre-brush crew, and a few more to the towel-dry guys at the end (who get an extra star), so over $20. I wish it was 5 stars! You can do it guys!!!!

We made arrangements for her to come and detail two cars. Then she never showed up and didn't…read morerespond to messages.

I asked for estimates on Yelp and Jordyn emailed me within minutes. The suggested appointment and…read moreprice all sounded good so I booked right way. The work was done today and it could not have been any better and let me tell you I am picky. My car feels new again inside and out. Jordyn did such a good job that I'm going to hire her again to help me with some power washing and a few other small things that I just don't have the energy to do. I am very grateful.

I've been coming to the auto wash for years, always had a very pleasant experience especially…read morewhenever I got my car's interior cleaned and exterior. Excellent prices, always friendly staff and in the past, I've gotten headlights, brake lights, and windshield wiper blades replaced at low prices. Would totally recommend 10/10

Joel is one of a kind and a prime example of old-fashioned service. He was efficient, courteous,…read moreand knowledgeable with our car. A true stand out and if you ever need service, you can be confident in going to this business because of employees like Joel. I don't normally write reviews but today I had to because of such great service. Thank you

Hands down my favorite place to take my car. I love that they hand wash and dry it, so you don't…read morehave to worry about a brush or machine scratching the car. They do such a great job on both the interior and the exterior. They have different packages that focus on different needs. (seats, carpets, etc) This was my first time getting #7, the carpet shampooing package. My kid dropped a large sugary beverage and it spilled all over. I cleaned it the best I could, but the next day my car still had an awful overwhelmingly sweet smell. I felt like I had a brand new car after they were done with it! I've been coming to this car wash for 4 years and they never disappoint. They are pretty fast and efficient. They pay attention to detail and even vacuum my car seats- which I appreciate. I recommend coming early during the week because they get very busy. There's an outdoor seating area while you wait. I usually pick up food nearby and eat. (On Queen St, there's so many food options: Fancy Bagels, Starbucks, Dunkin, Ellie's Farmhouse - our favorite brunch spot... etc. Jersey Mike's, Chipotle, Moe's, Buffalo Wild Wings, iHop, a ton of fast food restaurants, etc. depending on the time of day!) I tell everyone about this place. They are wonderful! It's relatively inexpensive, especially considering that they have consistently done a great job every time. I've never paid more than $70 before tip. Tip is completely optional and they've never asked/ they aren't pushy or expectant about it. You can give a tip directly to them or discretely put it in one of their secure tip boxes. The cost of a wash without any special package is $20-something I think. (I forgot to take a photo of the sign.) They have a punch card for loyalty - and they do a free wash on your birthday! ****The prices in the sign photo attached to my previous review are old, from 2022. Prices have increased since then but they are still very reasonable!***

Amazing! Best car wash I ever got for the value!!! $30 they hand wash and vacuum clean the inside…read more I will be back!!

Worst car wash ever Been here multiple times…read moreThey always complete half the services then wander off leaving you stuck there for ages Never again

Very disappointed with our experience at Personal Touch Car Wash in Torrington today. My wife…read morebrought in her Mazda 3, she wanted the interior cleaned throughly. One of the guys talked her into a "super cleaning of the interior", which would cost $50 and take half-an-hour. As we were driving away, we noticed a 6.5 inch long slice in the passenger side dashboard. It was very obvious and it was not on the dashboard previously. It looked like someone had taken a razor blade to the dash to make this slice, it had that appearance. So we turned around and went back to Personal Touch for an explanation. The first guy who came out said we didn't see the slice before because the dashboard had been dirty (this is the guy who runs the cash register and didn't even work on the car at all). We asked for the manager, when he came out, he told us it was the imprint of the airbag. He quickly realized that we were not stupid enough to believe that, so he left to go question the employee who had cleaned our interior. When the manager came back again, he said the employee who had cleaned the dash was not wearing or using anything that would have caused that slice, and that our dash was lightly cleaned because it was not that dirty. OK, so how did the slice magically appear there ?? Bottomline is that they are all liars and have ZERO INTEGRITY. I would never say that someone did the damage on purpose, but when an accident does happen, at least be man enough to fess up to your mistake. And an accident did happen here, a 6.5 inch slice is now in my wife's dashboard. I am very unhappy right now, and I would not recommend Personal Touch Car Wash in Torrington to anyone.

I usually leave reviews for restaurants on Yelp but today I wanted to share my experience with Eric…read more, he's truly a gem , a hardworking humble and kind soul . He makes going to the car wash a pleasure , easy drive through and always has towels , sprays and even tire shine as well as good running vacuums ( all this offered even to non members ) Now that's so considerate because most places don't do that He also runs specials and allows you to join and never limits you like some places to only "new customers" Today I had to ask him to refund a car wash because I bought a membership a day or two after and with out hesitation he helped and told me no problem. To me that's the place you want to go for all your car needs , you are treated like a Vip and next door there's a oil change and a nice lounge area with coffee while you wait , can't beat that !! Thanks Eric if you see this and thanks so much to all the guys there they are so helpful as well ...Seriously the Best no doubt

Best place to go for a car wash or an oil change great service very reliable. I've been going here…read morefor five years now because you can't put a price on good service.

I'm surprised people had bad things to say about the service - I find everyone there to be…read moreincredibly friendly and accommodating! I was a little annoyed that my 3pm reservation turned into a 4pm reservation for an express cleaning, but they spent way more than 30 minutes making my car look brand new, so I'll take the good with the bad. Overall, I'm obsessed with the new condition of my car interior and would highly recommend!

Very pushy to get you to sign up for monthly membership. I called to schedule a car detail, she…read morebrings up the membership right away on the phone. Told her no I was just visiting from out of state. Then I show up for my appointment (literally 20 minutes after the phone call) and she's AGAIN pushing the membership onto me. Not only that, convinced me to add in a second detailing package. Then said I needed to pay for the car wash. I was like what? It says it's included with the car detail. I had to show her the description on my phone, she still tried to deny it was included by the wording. This whole interaction just screamed scam. They gave me the car wash "to honor the website". How nice of them. Meanwhile you told me to drive up to the car wash gate, for my car detail, so would seem to me, it's included just by where you had me pull my car up to. Unfortunate, because the actual guy doing the car detail did a great job. I recommend the hard worker go get employed by a business with integrity.

Do not use this business for the monthly car wash. I repeat do not use this business whatsoever for…read morea monthly car wash. This past month Russell Speeders increased my monthly fee for the unlimited car washes from $29 per month to $49 per month without even notifying me. This increase showed up on my checking account statement. No warning, no phone call, no email, no mail, they just raise the rate because they thought they could. I was stunned with this poor business practice that Russell Speeders does apparently to almost every customer This business should be investigated by the State of Connecticut consumer protection immediately for their deceptive business practices. I feel bad for the employees of this establishment because they actually are very nice. Management is terrible. Upper management is possibly the worst. $29 a month to $49 a month with no warning. Never again Russell Speeders never again. I have canceled my monthly membership. There are many car wash services in the area that offer monthly rates, and I'll be checking them out shortly. I will also be disputing these charges with the bank.

This was the worst car wash I've ever gotten. My car looks essentially untouched. Why would I ever…read morepay $21 for my car to look like it went through a drizzle rainstorm outdoors. Bird poop, dirt and water droplets still present on my car. Keep your money and go anywhere else... I'm BAFFLED