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    Mr. Storage

    3.0 (7 reviews)
    Closed 10:00 am - 6:00 pm

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    Response time

    30 minutes

    Response rate

    100%

    Services - Mr. Storage

    Self storage

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    Extra Space Storage

    (14 reviews)

    Online payment system doesn't always work. Rates increased incrementally by about $55 since 2023.read more

    Bait & Switch, deceptive practices…read more I went into the office at 510 S Henderson Rd., King of Prussia to inquire about a drive up storage unit. Tiara Roberts-Howard said those were at the other location at 318 S Henderson Rd, King of Prussia but she'd do the paperwork for me then send me there. She stated the rental fee would be $133 per month with tax. I said ok but I'd barely afford that because I'm on disability. Looking at the contract I told her I couldn't see it clearly because I have cataracts & asked if there was anything to change and I'd assume they take the rent automatically. She said yes but no changes. She said she'd email the contract and I told her again I can't see that on my phone either. Cataracts cause double vision when I'm reading. She then pressed me to write her a positive review. She even tried to get me to do it right then. After 3 months my rent increased $80 without notice. She claimed to have sent registered mail but none was sent and no signature was returned. Two very specific times during our conversation she should have told me about this increase. I would not have stayed if I had been told of this giant increase coming. I had had to hire movers to get my property into the unit. I spoke to her after the took so much more from my account & she denied her deceit and hung up on me. I then spoke to Joe Stringer. He accused me of knowing about this increase but I told him she never said it even when I explained my financial limitations and inability to read the fine print and said he would speak to the owner stating several times "I care". He was to call me the next day. That was 16 days ago. No call. Beware of these bait and switch practices. They take advantage.

    Public Storage

    Public Storage

    (26 reviews)

    Roxborough

    Awful. They substantially increase your rate a few months after you've already moved your stuff in…read moreso you have basically no choice but to pay it. They will continue to raise your rate numerous times over the life of your storage unit until you leave. It also sucks that you have limited hours where you are able to access your belongings in the unit. Would not go back.

    ABSOLUTELY horrible communication! Although the salesperson who booked me went above and beyond to…read morefind the exact type unit. (I'm now assuming only because she just really wanted to make a sale to get the commission.) She completely neglected to tell me that although I communicated several times that I only plan to stay and pay for 1 month from 11/23/25-12/22/25, that I'd be OBLIGATED to pay for the remainder of December. (I only found this out by speaking to the excellent property manager, Rachel, at the Plymouth Meeting, PA location --- NOT one of the people that I called after I saw the additional charges due for the remainder of December, [details below] told me that I was obligated to pay for the remainder of December. Instead, they drove me absolutely crazy with their canned, dumb answers to my inquiry.) THE INCOMPETENCE: I booked unit for 1 month only, starting 11/23/2025 and will exit 12/22/2025. The sales associate was aware of this. I paid THE ENTIRE MONTH IN FULL and received paperwork indicating the amount I paid in full, PLUS an additional amount that's due 12/1/2025 (for the remainder of December, if I choose to stay past 12/22/25.) WHY WOULD THE 2nd AMOUNT BE DUE 12/1 to extend my use of the unit if I'm booked through 12/22/25 ? It should be due 12/22/25 for the remainder of the month's stay. So now, if I don't pay the amount on 12/1 (even if I don't decide to stay), given the 6th day grace period, I'll owe that amount + the late fee of $20!!!!! I spoke to 3 people in customer service and 2 in sales and all they say is "that additional amount is prorated for the remaining days in December". I had to repeat CALMLY, SLOOOOOWLY, that I realize that, but why would it be due on 12/1. They all said "because that's the way our billing cycle works." And since I don't plan to stay, so I won't want to pay it, I'll be charged a late fee of amount + $20. Then they said "call us back around 12/20 to tell us you don't want to stay (ie: after the 12/1 due date and late payment.) Duuuuhhhhhh. WTF

    Mr. Storage - selfstorage - Updated May 2026

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