The facility is fine, and the staff is adequate, if not overly friendly, however the rates are…read morereprehensible. A unit that was $113 a year ago is now over $200 and the service hasn't improved, the unit isn't larger, and the facility is no more customer friendly. Go elsewhere and be treated as a customer, not a hostage.

Shaneen was awesome! She made me feel very comfortable and was kind and thorough when explaining…read morepricing and options. The units here are very clean and the lighting and security features make you feel safe. I would DEFINITELY recommend choosing Safeguard.

Evie was very nice and very helpful. So much so that I rented a locker right on the spot. She's…read morethe best! Frank

I went from payin $70 a month in February of this year to $160 a month and got an email a few days…read moreago saying that my unit price is increasing in February to $183 I'm moving my stuff out this week...I'm sick of places scamming the hardworking people

I canceled my storage unit, vacated the property, and removed my lock. Despite completing these…read moresteps, I was still charged for the following month. I have made several attempts to resolve this matter by visiting the location and calling the office, but I have been unable to reach anyone in person or by telephone. Due to the lack of response, I filed a complaint with the corporate office.

After only 4 months of storage in this place, I opened my unit to find the disgusting aftermath of…read morea heavy pest and rodent infestation. The floor was covered edge to edge in mouse droppings as my personal belongings were chewed through and pissed stained. Even my bed sheets were riddled with droppings and a foul order while in a hard plastic storage container?? Also, my personal letters and gifts were shredded to bits, and everything smelled overwhelmingly of urine and rot. I was legitimately gagging so hard I had to take breaks between assessing the damage in the unit just to keep from passing out and becoming another thing fed to the mice and cockroaches here. When I brought this to the leasing office, I got nothing but an indifferent blank stare and a suggestion to move out after waiting 30 minutes outside his door for him to finish his chit chat with his coworkers. So no, there was not a single apology or solution for future rentals given to me, except for just filling a claim. It's just so appalling that this place doesn't have any pest/rodent prevention?? When I escalated this issue to corporate hoping for a better response, and got the same nonchalant attitude. Oh and to make it worse, the units are not climate controlled at all. You're hit with thick, suffocating basement humidity the moment you walk in which is just the perfect environment for mice to thrive, yay. Meanwhile the leasing office stays ice-cold, like they can't be bothered to extend that same care to the units they're actually charging people to store their belongings in. But it's funny how if I'd missed a payment, my stuff would've been kicked to the curb immediately, yet they leave me with piss-stained sheets and chewed-through clothes, with half of my belongings needed to be thrown in the dumpster, and all I get is a womp womp. So if you want your personal belongings including sentimental/irreplaceable items to become an all-you-can-eat buffet for Ratatouille and his cousins, you're in luck because this is the place for you.

Online payment system doesn't always work. Rates increased incrementally by about $55 since 2023.read more

Bait & Switch, deceptive practices…read more I went into the office at 510 S Henderson Rd., King of Prussia to inquire about a drive up storage unit. Tiara Roberts-Howard said those were at the other location at 318 S Henderson Rd, King of Prussia but she'd do the paperwork for me then send me there. She stated the rental fee would be $133 per month with tax. I said ok but I'd barely afford that because I'm on disability. Looking at the contract I told her I couldn't see it clearly because I have cataracts & asked if there was anything to change and I'd assume they take the rent automatically. She said yes but no changes. She said she'd email the contract and I told her again I can't see that on my phone either. Cataracts cause double vision when I'm reading. She then pressed me to write her a positive review. She even tried to get me to do it right then. After 3 months my rent increased $80 without notice. She claimed to have sent registered mail but none was sent and no signature was returned. Two very specific times during our conversation she should have told me about this increase. I would not have stayed if I had been told of this giant increase coming. I had had to hire movers to get my property into the unit. I spoke to her after the took so much more from my account & she denied her deceit and hung up on me. I then spoke to Joe Stringer. He accused me of knowing about this increase but I told him she never said it even when I explained my financial limitations and inability to read the fine print and said he would speak to the owner stating several times "I care". He was to call me the next day. That was 16 days ago. No call. Beware of these bait and switch practices. They take advantage.

Kaelynn was so great ! she helpped me throug the whole process and figured out which was the best…read moreoption for me size wise

kaelynn williams!!! thank you for helping my 75 year old…read moremother with the storage costs increase..the customer service provided was phenomenal!!!

Mr.Lucky is a nice and understand and helpful with I was cleaning out my unit he was helpful and…read moresaw I has a lot of stuff to clean out and gave me an extra day to clean it out and I didn't use it but it was the fact that he went out his way to do that and I'm grateful for him and thank you so much Mr. Lucky

We needed storage, and are really pleased with Traci's customer service at this location. Traci…read morewent above and beyond to help us on multiple occasions.

Great security to property, easy transfer to and fro and clean. Stay is always respectful and…read morehelpful.

Great customer service! Great rates! Clean and good lighting! Highly recommend! The property…read moremanager is amazing, so helpful and kind.

I still can't access my own paid-up unit…read more My balance was paid in full, but the overlock on my unit was never removed, and I was never given a key or combination as the rental agreement requires. I've called corporate 6+ times over 5 days, each time told it's "escalated," but no case number, callback, or solution from upper management or the corporate office. This is not an isolated issue the office was also closed without notice the day I was scheduled to move in, forcing me to find a last-minute solution for a truck full of equipment. Reviews for this location on Google describe the same pattern of unstaffed hours and no follow-up from the district manager, going back months. Ask specifically what backup exists before you rent here. Based on my experience, the honest answer is NONE - you're entirely on your own if something goes wrong and the manager isn't in.

Awful. They substantially increase your rate a few months after you've already moved your stuff in…read moreso you have basically no choice but to pay it. They will continue to raise your rate numerous times over the life of your storage unit until you leave. It also sucks that you have limited hours where you are able to access your belongings in the unit. Would not go back.

ABSOLUTELY horrible communication! Although the salesperson who booked me went above and beyond to…read morefind the exact type unit. (I'm now assuming only because she just really wanted to make a sale to get the commission.) She completely neglected to tell me that although I communicated several times that I only plan to stay and pay for 1 month from 11/23/25-12/22/25, that I'd be OBLIGATED to pay for the remainder of December. (I only found this out by speaking to the excellent property manager, Rachel, at the Plymouth Meeting, PA location --- NOT one of the people that I called after I saw the additional charges due for the remainder of December, [details below] told me that I was obligated to pay for the remainder of December. Instead, they drove me absolutely crazy with their canned, dumb answers to my inquiry.) THE INCOMPETENCE: I booked unit for 1 month only, starting 11/23/2025 and will exit 12/22/2025. The sales associate was aware of this. I paid THE ENTIRE MONTH IN FULL and received paperwork indicating the amount I paid in full, PLUS an additional amount that's due 12/1/2025 (for the remainder of December, if I choose to stay past 12/22/25.) WHY WOULD THE 2nd AMOUNT BE DUE 12/1 to extend my use of the unit if I'm booked through 12/22/25 ? It should be due 12/22/25 for the remainder of the month's stay. So now, if I don't pay the amount on 12/1 (even if I don't decide to stay), given the 6th day grace period, I'll owe that amount + the late fee of $20!!!!! I spoke to 3 people in customer service and 2 in sales and all they say is "that additional amount is prorated for the remaining days in December". I had to repeat CALMLY, SLOOOOOWLY, that I realize that, but why would it be due on 12/1. They all said "because that's the way our billing cycle works." And since I don't plan to stay, so I won't want to pay it, I'll be charged a late fee of amount + $20. Then they said "call us back around 12/20 to tell us you don't want to stay (ie: after the 12/1 due date and late payment.) Duuuuhhhhhh. WTF

Great customer service, always positive and hardworking and great character. I love storage space.read more

Not good is a generous description. My storage space is covered with insulation that fell during a…read moreremodel. I have to have someone clean it before I can access my stuff and move out. NO ONE IS AVAILABLE! Every damn month, NO ONE ANSWERS THE PHONE! NO ONE is available to speak to between the 3rd and the 5th. The system is down or some other excuse. Magically, the system can't be reached, there is no one in the office, no one answers the phone ---until the 6th when they have applied a late fee. I RECEIVED THE SCGGESTION THAT I SCAN THE QR CODE ON THE OFFICE DOOR. I KEEP TELLING THEM THAT I AM HANDICAPPED SENIOR CITIZEN. I was very specific about my financial situation. I receive my money between the 3rd and the 5th--every month. That was "no problem!" Except, lately, it is an issue. Just now, after taking a $30 late fee, someone called me to discuss my frustration, blah blah, blah. The call center is open 24 hours a day. Not really, because only a machine answers the phone. Rent a garage, or a room in your aunt's house. Buy trailer. DO NOT USE THIS COMPANY. DO NOT!!!!!