The facility is fine, and the staff is adequate, if not overly friendly, however the rates are…read morereprehensible. A unit that was $113 a year ago is now over $200 and the service hasn't improved, the unit isn't larger, and the facility is no more customer friendly. Go elsewhere and be treated as a customer, not a hostage.

Shaneen was awesome! She made me feel very comfortable and was kind and thorough when explaining…read morepricing and options. The units here are very clean and the lighting and security features make you feel safe. I would DEFINITELY recommend choosing Safeguard.

Kaelynn was so great ! she helpped me throug the whole process and figured out which was the best…read moreoption for me size wise

kaelynn williams!!! thank you for helping my 75 year old…read moremother with the storage costs increase..the customer service provided was phenomenal!!!

It looks good on the outside. But when you leave your belongings it will be intruded by RATS!! Rats…read moredestroyed all my bedding, my clothes.. everything. I should've been compensated for all the damaged!! Also the price goes up every 2-3 months! The smallest storage is $200 plus rats!

I used this facility in the past and I had my furniture stored there for a year. My stuff was in…read morethe same condition as I left it. It was easy to get in and out of the unit even though it was on the upper floor. My only downside was that it was a little pricey. I would use them in the future because of the proximity to my house and the cleanliness of the facility.

Great customer service, always positive and hardworking and great character. I love storage space.read more

Not good is a generous description. My storage space is covered with insulation that fell during a…read moreremodel. I have to have someone clean it before I can access my stuff and move out. NO ONE IS AVAILABLE! Every damn month, NO ONE ANSWERS THE PHONE! NO ONE is available to speak to between the 3rd and the 5th. The system is down or some other excuse. Magically, the system can't be reached, there is no one in the office, no one answers the phone ---until the 6th when they have applied a late fee. I RECEIVED THE SCGGESTION THAT I SCAN THE QR CODE ON THE OFFICE DOOR. I KEEP TELLING THEM THAT I AM HANDICAPPED SENIOR CITIZEN. I was very specific about my financial situation. I receive my money between the 3rd and the 5th--every month. That was "no problem!" Except, lately, it is an issue. Just now, after taking a $30 late fee, someone called me to discuss my frustration, blah blah, blah. The call center is open 24 hours a day. Not really, because only a machine answers the phone. Rent a garage, or a room in your aunt's house. Buy trailer. DO NOT USE THIS COMPANY. DO NOT!!!!!

I canceled my storage unit, vacated the property, and removed my lock. Despite completing these…read moresteps, I was still charged for the following month. I have made several attempts to resolve this matter by visiting the location and calling the office, but I have been unable to reach anyone in person or by telephone. Due to the lack of response, I filed a complaint with the corporate office.

After only 4 months of storage in this place, I opened my unit to find the disgusting aftermath of…read morea heavy pest and rodent infestation. The floor was covered edge to edge in mouse droppings as my personal belongings were chewed through and pissed stained. Even my bed sheets were riddled with droppings and a foul order while in a hard plastic storage container?? Also, my personal letters and gifts were shredded to bits, and everything smelled overwhelmingly of urine and rot. I was legitimately gagging so hard I had to take breaks between assessing the damage in the unit just to keep from passing out and becoming another thing fed to the mice and cockroaches here. When I brought this to the leasing office, I got nothing but an indifferent blank stare and a suggestion to move out after waiting 30 minutes outside his door for him to finish his chit chat with his coworkers. So no, there was not a single apology or solution for future rentals given to me, except for just filling a claim. It's just so appalling that this place doesn't have any pest/rodent prevention?? When I escalated this issue to corporate hoping for a better response, and got the same nonchalant attitude. Oh and to make it worse, the units are not climate controlled at all. You're hit with thick, suffocating basement humidity the moment you walk in which is just the perfect environment for mice to thrive, yay. Meanwhile the leasing office stays ice-cold, like they can't be bothered to extend that same care to the units they're actually charging people to store their belongings in. But it's funny how if I'd missed a payment, my stuff would've been kicked to the curb immediately, yet they leave me with piss-stained sheets and chewed-through clothes, with half of my belongings needed to be thrown in the dumpster, and all I get is a womp womp. So if you want your personal belongings including sentimental/irreplaceable items to become an all-you-can-eat buffet for Ratatouille and his cousins, you're in luck because this is the place for you.

Raised rates to extortion levels; Drive in gate is frequently broken. DO NOT USE EZ STORAGE…read more They are greedy money grabbers - not worth the cost for basic storage.

Arielle & Kari were the best , professional,warm friendly & helpful with us,glad we gave this place…read morebusiness!

We needed storage, and are really pleased with Traci's customer service at this location. Traci…read morewent above and beyond to help us on multiple occasions.

Great security to property, easy transfer to and fro and clean. Stay is always respectful and…read morehelpful.

Mr.Lucky is a nice and understand and helpful with I was cleaning out my unit he was helpful and…read moresaw I has a lot of stuff to clean out and gave me an extra day to clean it out and I didn't use it but it was the fact that he went out his way to do that and I'm grateful for him and thank you so much Mr. Lucky

Evie was very nice and very helpful. So much so that I rented a locker right on the spot. She's…read morethe best! Frank

I went from payin $70 a month in February of this year to $160 a month and got an email a few days…read moreago saying that my unit price is increasing in February to $183 I'm moving my stuff out this week...I'm sick of places scamming the hardworking people

EZ Storage...First let me tell you that this place is very expensive. U-Haul has climate control…read moreand for same size room they charge 148 as opposed to EZ that charges 248!!! And if u have been there for a year but fall behind DONT EXPECT THEM TO TAKE A PARTIAL PAYMENT. NOPE they want it all. And if u have 2 of the same size don't expect a discount either. They SOLD ALL MY STUFF AND WOULD NOT LET MR GET MY Elvis guitar or summer clothes. Nope these people don't give a rats ass if you have family memories that is one of a kind. Nope they just want money MoNeY...& more MONEY. I SUGGEST U-HAUL. NICER, take partial payment and are actually human !!!

I had an emergency need for space and Natasha came through. I'd never stored anything anywhere…read moreever, so I had some serious sticker shock, but the service was great. Good explanation, use of truck and very clean facilities.