Great location, even better customer service, price and cleanliness!! I highly recommend storing…read moreyour property here, it's the best managed storage location I have ever used.

Excellent communication and helpful tour of facility. Handy carts available for use And security…read moreseems to be top notch. Would definitely recommend to anyone needing a storage unit.

Best storage facility I've experienced in 5 states. Clean , secure and easy access. I would…read morerecommend this place to anyone....except you can't have my space!!!

Great place to store my belongings, professional staff always courteous and helpful. The prices are…read morevery reasonable for the area, and the move-in process was quick and stress-free. Highly recommend!"

Reserved a storage space at this facility... Horrible customer service and the facility looks…read morerundown and unsafe! I vacated the same day I was supposed to move in . Do not use them for your storage needs if you value your belongings... or prioritize, customer support, and satisfaction!!

BEWARE!!!! Years ago they were owned by a nice old couple. Now some big company bought it and it's…read moreturned into the worst storage facility I've ever had! To top it off, my camper was STOLEN and I can't get a hold of anyone! (I filed a police report and they aren't getting back to the police either!) Just sends me to voicemail and no one ever calls me back! They're still charging me for a space I no longer need and the price has gone up significantly! Do NOT rent from these crooks! Seems Emily S. Can comment on the good reviews but can't seem to get to me about my stolen camper?!

Sure point at 1103 in Schertz is the cleanest and most secure storage facility I have ever seen…read more Steven was very helpful and friendly. He accommodated my schedule allowing me to move in early on short notice. The facility has easy access on and off IH 35. Thanks!!! Marlene

I've never had a storage unit until recently. So naturally I had a ton of questions! Pauline walked…read moreme through the entire process, she was kind considerate and had great insight into what I needed! The storage facility looked pristine, clean, well maintained, secure, and very well lit! I would highly recommend this storage facility to anyone who needs a unit, you won't find a better site, friendly staff, or secure location!

This is an experience I had with ExtraSpace Storage at 9482 FM1518. We've been a tenant on and off…read morefor about a year since it was LockAway and have been satisfied after meeting the site manager; even with the shaky transition. The site manager, Lyle C, were helpful, pleasant and efficient; impressive feet for such a young gentleman. Though I had a few issues with the unit (leaking metal roof, outlet malfunction, inability to open the front gate remotely, and floor defects), Lyle was quick to troubleshoot and got all the issues taken care of in a very timely manner and immediately took care of 3 items; will update on the last item as time progresses. The storage units have withstand the time since LockAway but still relatively sturdy. The new management is showing promise; they have been enforcing policies, disallowing certain suspicious and dangerous activities that the previous tenants have been doing prior to the changeover. They have also installed extra LED night lights, which made the location feel much more secure. Storage is always monitored by cameras; though there were some gate issues previously, it has recently been fixed as well. Because of the convenience of the location, how well-lit and monitored, enhanced by site manager Lyle's great leadership, we will continue stay customers for now. Keep up the good work ExtraSpace FM1518 and Lyle!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

terry was a rude old man, didn't answer any of my questions, didn't tell me pricing on any units…read moreand looked and sounded racist. Horrible business and I'll be reaching out to file a massive complaint with the state of Texas and the BBB. this place needs to be shut down, horrible facility too!

Tabitha was great, for some reason I couldn't set my account up online, so she took the time to do…read moreeverything over the phone. This was during the Covid lockdown, and she did everything she could to elevate my experience. I felt as if she genuinely cared, and It was a great overall interaction. The facility was clean and well maintained. I would recommend this facility to any and everyone.

I am very happy with my experience working with this facility! Chris did an amazing job, and was…read morevery helpful. Excellent communication! Would absolutely do business with him and this location again!

Just received notice in the mail that my unit would increase in price from $214/mo to $253/mo …read more.. which represents an increase over 18%!! We're retired people and have NOTHING going up 18% so this increase is straight out price gouging. And, we have less than 30 days to either decide to suffer the corporate consequence or find something else, which will require an immediate move. The pricing practice and notice constitute unprofessional, unacceptable and inappropriate manners of doing business. ALL RENTERS BEWARE!! These times are difficult enough without the unsuspecting consumer being gored to death in an unconscionable fashion ... our trust has been severely violated!

Thank you so much for having such a wonderful employee in Irene. She has grea customer service and…read morewas extremely helpful. I was having so much trouble with your online service and Irene helped me secure my unit and I was in and out before I knew it.

From the owner: We are the only climate controlled storage on Pat Booker. Come on by or call, and get a tour of our…read morestorage units and see what makes us stand out from the others.

Getting to this review a little late, but I wanted to put my two cents in about this company, and…read morefor the most part, it is all pretty positive. My wife and have learned the hard way just how hard it is to find a good moving company for moving from state to state. It is really really hard, and a scary experience when you feel like a novice, or you are only experienced at local moving. There are way too many companies out there all to happy to scam you so you have to use your best judgement, and do not give in till you are satisfied you feel comfortable with your mover. First off, we did a corporate move that her company paid for, and we chose a company called Virgin Van lines. Total disaster. Took us months to get our stuff, and sadly for other families, they are still tied up in court awaiting budget, who sued virgin, to find a way to get them their stuff. I had to move my stuff that was left after her, since she had to leave first, and I had a few months left on my lease. This time I was determined to do my homework and not get scammed. This time I had every company I was interested in come and visit, and if they refused, I crossed them off the list. I had about seven different companies come and visit, all of them with their own scheme, no matter how reputable they seemed. Even ones from moving scam.com who came highly recommended were shady. All star movers wanted to charge my 7,000 dollars to move from NYC to Austin Tx!!!! Cut to Graebel, and a very no nonsense woman named Ann who phoned me at 7 pm at night because I had asked for a rep to call me. At first, I was deeply put off, as she suggested I might not be able to afford Graebel, and that if I was looking to cut corners, they were not the company I wanted. She also told me it might be a waste of her time if she came out to see me the next day. I know it sounds bad, but, something told me she was testing me. She wanted to see if I was going to balk at her price, which actually turned out to be the right middle number I was looking for based on prices that were low balls, and too expensive. I insisted she come, because I had a feeling she was the one I was looking for. Crazy I know. After insisting for an hour, I got her to come down, and thank god she did. She was actually a really nice lady, smart, knowledgeable and frank. She told me how the business works, with no BS. I liked her already. And I knew that whatever she said, the company trusted her with 20 plus years on the job, so what she says and promises sticks. My middle ground was about 2350, not cheap, but also not horrible considering NY to texas is about 6,000 miles plus. She mad sure it was binding, but a real binding, not a promise to bind. The difference, whatever she quoted was her responsibility, so if her estimated weight went over, and my items actually weighed more when it got to my home in tx, I was not responsible for any extra charges. However, if it came in below, I would get the refund. The trick to this of course, is that the company will at a minimum, want what is qouted, so even if it might come out to less, they will probably weight it in a way that ensures they get the quoted price. They tell you of course you can be there for the final weighing, but once you are getting your stuff, and just happy it arrived and you are on budget, you tend to forget and just want to get on with it. The one thing they do do differently, which she admitted saves the company money, is on labor. They use 2 man, or in my case, for pick up, two women crews. For the drop off it was two men. This of course can be a disadvantage because it puts more work on one individual without a third man to help. The upside to it for me the tip is a little easier to figure out. There was some hiccups. Once or twice I had to go back and forth with Graebel management about mis quoting the price, but it was fixed fast. Also, the guys who dropped of were nice, but a bit grumpy. It was specifically stated my bed would be put back together once they arrived, but they were not happy about doing so, and were told they were given no such directive. I insisted, and they let it go, and did it, but not happily. It gone done, that was all I cared about. The check was given over, and that was that, all was done. No surprise surcharges, no last minute demands, and they overall did a good job. The moral here, do you homework. Nothing will be perfect, no moving company is, but it is as close to perfect as it could get considering the circumstances and nothing like the disaster our first move was. They kept me updated, and returned all my phone calls. They really did not do follow up to make sure I was happy, but I let it go, as the job got done on time and on budget, and just in under two weeks. So I can recommend them. Be clear on what you want and do not take no for an answer. Moving is stressful, and if you do not educate yourself it will go wrong. Jr from Round Rock Tx

The worst moving experience I've had. The summary: company paid-for relocation package across…read morecountry. Graebel packed and loaded our stuff in Austin, then drove it to Seattle where most of our stuff went into storage and some stuff was delivered to us at our temporary housing. A month later, the rest of our stuff was delivered to our new home. A long complicated move with lots of hiccups, damaged furniture and one (maybe more?) item still missing. The never-ending story: In the beginning, everybody was nice and professional. The box packers (two women) did a fantastic job. Not one thing they packed was broken during the move. They should get five stars and a raise. In fact, they should be in charge of everything. Moving day arrives and from the driver to the movers, we started getting constant reassurances about our stuff. We were living in an apartment downtown with limited parking and loading. So they took our stuff in a smaller truck back to the Graebel facility to crate and load into a big truck. Given that we didn't have a lot of stuff, we'd be sharing a truck with other customer's crates. You can probably see where this is going. BTW, there is one special piece of furniture I showed the movers and the driver. Oh, hey guys, this one thing I really love, it's antique, has sentimental value, irreplaceable, etc... I was told it would be handled with kid gloves and crated on its own. Yeah, not. More on this later. The stressful move from hell begins as we drive across country with four pets and whatever stuff we could fit in our vehicle. Luckily, we didn't break down in the desert or lose any pets, but will never do that drive again. We arrive at the temp housing and wait for our delivery. Of stuff we might actually need. Days follow of evasiveness and no shows. We figured they had lost our stuff. The driver would call and say he was going to be there, then not show up and reschedule for the next day, then not show. Repeat over and over. One day, I was in the apartment's parking lot and, lo, there was the driver of the truck! OMG, my stuff! Well, no. Bizarrely, he was delivering somebody else's stuff and would be back later. Uh, what? Finally, they deliver our stuff late one night. It was nice to have a hair dryer and warm clothes. Weeks later, we move into our permanent digs and are surprised when Graebel actually shows up on time to deliver the rest of our stuff. The guys are nice, but immediately start complaining about the packing/loading job of the Austin folks. The driver doesn't seem to think we have to actually check off stuff as it's unloaded because it's all coming out of crates. I don't tell him he's insane, but, really? So, I start checking the labels. Luckily for some other customers because it turns out we got some of your stuff including a big flat screen TV. Whether or not you actually ever got your stuff after I pointed this out, who knows? I'm still waiting on an item Graebel has. They know they have it because they emailed us to ask if we were missing it. Anyway, delivery day was 7-2-12 and today is 10-10-12. It's kind of funny, but not really. What are you doing with my fancy garbage can, Graebel? Do you remember when they said they would handle that one piece of furniture with special loving care? What they meant was it will be shoved into a huge crate with heavy stuff that will fall over and smash it into pieces. Then, a mover on the other end will carry it like a sack of flour and break it some more and then deny it when you see them doing this. It's still sitting in my dining room in complicated broken pieces. Parts are missing and the repair shops Graebel's insurer recommends can't repair a scratched table let alone a two-hundred year old Chinese antique. ALL of our other furniture has scrapes, dings, scratches and damage. Except for the couch because they wrapped it like a baby. A soft, large, sturdy object. I have no words. Never again, even as part of a relocation package.