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Mountain Materials

2.7 (3 reviews)
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Ask the Community - Mountain Materials

J&W Lumber

J&W Lumber

(45 reviews)

We've always has a great experience visiting the El Cajon site, mostly because of their Store…read moreManager Jax. She is extremely knowledgeable and friendly. She always points us in the right direction and takes the time to explain the different options/pricing. She sends us away with quotes and takes us (or has someone) to the yard to look at the different types of wood and their cuts. We keep going back for our wood needs due to the customer service. Thanks J&W!

The wood they delivered was extremely warped and of uneven width which made it impossible to…read moreinstall evenly. They refused to find a solution stating that they were not going to take back wood they couldn't resell. I purchased approximately $3000 worth of hardwood. Initially the customer service was good when they were trying to sell me on the wood. I took their advice in selecting which kind of wood based on the project I described. They delivered the wood with missing pieces. They said they were going to call me to deliver later. About a month went by and they never called so I had to go pick up the wood myself. When it came time for install, my installers noted the wood was severely warped, and the width of the wood was not even. I tried to be flexible and fair but JW Lumber refused to make things right in any way. Attached are some pictures, the fence looks worst in person. I'll be making a sign for my busy corner lot to tell people not to buy from this place.

Pacwest Scale - Rice Lake Axle Scales

Pacwest Scale

(1 review)

this is our first yelp review for an outside vendor..I am the General Manager for Stoneyard…read moreLandscape Center in Altadena.......our business enjoys continued and future business from positive yelp reviews....and as such....I felt the need to post one for Pacwest Scale after our recent dealings with them.... As a stoneyard and landscape center, a large portion of our product is sold by weight....our scale went down......and showed an error code which would not let it operate......this of course happened on Friday morning.....with the scale down....we were shut down for sales on 60 % of our product with the weekend coming up (our busiest days)......we needed resolution fast....fast....fast.... the scale has been operational for 6 years straight....so we had no procedure in this matter for repair.....I called the manufacturer and they recommended PacWest Scale as our closet vendor.....I called into the office and let them know that we were dead in the water and needed help.... the person in he service dept....indicated he would check with his area techs and see what they could do to assist....I hoped for a quick response back wonderfully.....I got a call back in about 30 min.....indicating that a tech was finishing up in chino....and would drive into us THAT DAY....I was of course thrilled..... we were informed that due to the travel distance from chino to our yard in Altadena.....there would be a travel premium.....I of course agreed....and hoped it would not be too expensive.....for the overall repair...... the tech who came out could not have been nicer....and worked our scale in the heat and sun for 2 and a half hours......and replace a broken leveling foot and pad and re calibrated our system......I told myself....this is going to be about 500 bucks with labor, parts and travel time..... to my surprise the total bill came to $267.00.....in my book a bargain for same day service, labor , travel time and parts.......!!! Pac West came thru when we needed them.....and we were up and running for a very busy weekend!!!!! Bravo Pac West......every one on your team from service to dispatch to service tech.... top notch!!!!! if you have an issue.....you have to call these guys!!!!

Mountain Materials - buildingsupplies - Updated May 2026

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