I was looking to get Dune tiles in San Diego, and as a designer, I love these tiles. I found Stone…read moreSystems and was particularly impressed by Cecilia Leon. She provided excellent customer care and went above and beyond to get me Dune tiles from Spain, even though they were no longer available in the state and had been discontinued. I will always do my shopping for tiles at Stone Systems and will recommend all my clients to go to this store. Prices are great, and the products are high-end. Thank you, Cecilia!

Ok, my rating for the moment is strictly for the customer service. We are looking to do some work…read morein the kitchen and just get overwhelmed when we walk into a place like this, as always. I felt we were going to have the same experience once again. I have to commend the sales rep, Preston for his outstanding customer service. My husband and I were grateful for his direction tips and suggestions. He walked us through our options after we discussed with him what we were looking for. We would gladly support a business that stands proud for the business and have excellent customer service. This location is in a business park area, and is flanked with other businesses. So you will be looking for an alley like in the business park. The business sign in not visible to the street so follow your GPS directions.

The customer service from Amazon Stone employees was unbelievable. The guys in the warehouse were…read morepatient and eager to please by showing me many different slabs. They were helpful and answered all my questions.I have to say honestly the best customer service around and the selection was amazing! Keep up the good work everyone!!

Communication was great. Mystique was friendly and informative. The recommendation of the…read moreinstallers was a great choice as well. The quartz was a great choice for our project and looks fabulous. The behind the scenes choices by Amazon Stone and installers were amazing and I'm sure very thoughtful.

I was there today this morning, around 10 AM I got a yard of Arizona river rock…read more And I hand picked twenty other different boulders.Nobody was there to pick the palette up ? Weight it and charge me. .It was a mess.It was too slow.I've been here in this area before, but now customer service is very slow.Another guy was in there.And he said he was there from nine a m, and hasn't even gotten his material.This is not okay if you're gonna hire people.Hire some trained people that knows what they're doing and take care of your customer.This is not okay.!!! I left at 11.45am which one yard of rock crazy?I got things to take care of I have to take care of my own customers and get the job done correctly.Can do it with this slow people. Love the placeJust need better personnel to take care of customers.

I came to this location for patio pavers and extra material for the project. The staff here was…read moregreat and I never felt rushed. The pallets that came with the pavers get a refund when returned. Any unused items cannot be returned so make sure you don't over-buy.

We just used Rainbow Stone and installer Arnufel for the third time for countertops. Great…read moreselection, excellent value pricing and EXTREMELY professional installation. Highly Recommended!!

Let's start with Yan is the image of this company. She's friendly, understanding, welcoming, and…read morewilling to go above and beyond. She even helped us when she was out of town. This is why she's the first person you see when you come into the showroom. Yan helped us navigate the different types of countertops and worked within our budget. We were new to working without a project manager and she helped us understand countertops and basic design. Installation went just ok. Juan was late all the time. However, he was very reasonable when we pointed out some changes that needed to be made. If anything needed to be fixed, he fixed it. We did not like that they cut on the site (our house) and dust blew everywhere. The installation took more days than what we were told. Honestly, I think they're slammed with installing 2 jobs a day. The major dings to this review are cutting quartz (silica) on site and working with Liz Flores while Yan was out of the office. That experience was horrible. If anything, that was our one regret. I would've pushed the job out until Yan returned to the office. The rolling eyes, the cold personality, the texting and passing the phone while the customer is talking to the salesperson, it was all rude and unprofessional. I would emphasize and double check that they fabricate and make the cuts at the shop. They didn't know what to say when I said that the crew cut the quartz on site. Lesson learned. Work with a PM.

These people at this company give the worst customer service. They don't care about their…read morecustomers or products. They charged me top dollar for crap tile. When I received my tile 12x12's in size they were 1/8th out of square yes 1/8 and when I took it back they said no returns to bad! I have pics to prove it, But can't share them on here. Save yourself a headache and go to Dal tile or Arizona tile. I'm a contractor and never again will I send a customer to Tosco!

I wanted to like this place but I was sold a bunch of stone they didn't actually have. Kevin got my…read moreorder wrong three times before I completely cancelled and went elsewhere. On one occasion before I cancelled I drove 30 minutes to work this out, Kevin insisted I be there at 10AM on a day I was working but I rescheduled some things and met Kevin, only for him to be confused about why I was there when I arrived. He has wasted my time and my contractor's time and when asking for a refund it has been nothing but constant ineptitude with Kevin. I have been asking for a refund for several days now and the last time I was assured it would get done and he would send an email confirmation. This never happened. If there are any complications you can be assured you will be doing a great deal of babysitting of grown men who don't really know what they're doing. This place is a train wreck and it shows. I have found a few other local places that put this clown show to shame and recommend people stay far away from this shady establishment.

We want to fully remodel our bathroom and was referred to MSI by our contractor(s),…read more We first met with Destiny at the front desk. She is so nice, professional and very helpful. A+ customer service and very knowledgeable. Then we met with Kevin to show us around the gallery of the available natural stone slabs. Like Destiny, he was awesome. A+ customer service and very knowledgeable. And better yet, I found they had the best prices for the type of quartzite we wanted. I highly recommend this store if you're searching for natural stone, tiles, etc for remodeling. A+ all the way. Joe and Marie

Our contractor sent us here to pick out a slab for our kitchen. They have a huge warehouse to walk…read morethrough and view many quality items! Only comments is that we were looking for a jumbo size slab. This proved to be difficult as they don't have an easy way to search there inventory for this, the online portal only shows "total sqft" which doesn't help you know how long or wide it is. I had to look slab by slab, other companies were able to easily filter by this. I brought multiple different slab numbers to them to ask about and all of them were already reserved for other people. That was also time consuming versus them having a better way to identify products already on hold.

Amazing products and staff Knows there stuff both wood and…read morefinishes like water base top coat

Came here hoping to buy wood for a shelving project, was told pre-purchase they would be able to…read morecut it into the appropriate sizes. Once at the saw, one employee was willing to accommodate when another came over (Bob) and rejected said request. The manager (Brian) said in a phone call that it was store policy to only cut wood "to fit in the car" and they don't cut to size for projects. Customers should be told this information prior to purchase and their lack of any sort of justification for the pain in the butt they are causing is reason enough to never walk through their doors.

LUCY is the best! She always greets everyone at the door and is always happy to help me with all my…read moreneeds. Lucy will take care of whatever you need.

Itzel provided amazing service! product is good quality and…read morebest prices. wide variety if designs including the latest trendy ones!