I was there today this morning, around 10 AM I got a yard of Arizona river rock. And I hand picked twenty other different boulders.Nobody was there to pick the palette up ? Weight it and charge me. .It was a mess.It was too slow.I've been here in this area before, but now customer service is very slow.Another guy was in there.And he said he was there from nine a m, and hasn't even gotten his material.This is not okay if you're gonna hire people.Hire some trained people that knows what they're doing and take care of your customer.This is not okay.!!! I left at 11.45am which one yard of rock crazy?I got things to take care of I have to take care of my own customers and get the job done correctly.Can do it with this slow people. Love the placeJust need better personnel to take care of customers. read more

I came to this location for patio pavers and extra material for the project. The staff here was great and I never felt rushed. The pallets that came with the pavers get a refund when returned. Any unused items cannot be returned so make sure you don't over-buy. read more

KRC Rock - Angelus Courtyard Stone. - Building Supplies Near Me - Poway, California

Prices are reasonable and the workers are very helpful. I was doing a backyard landscaping project for the first time and didn't really know where to start in identifying types of gravel and layers under artificial turf for best drainage. Scott assisted me in figuring out measurements and setting up delivery. Delivery was a breeze and very efficient! read more

We had excellent service from David. He was very helpful in the planning and execution for a rock stream. We highly recommend KRC Rock in Poway as they have always provided great assistance. read more

KRC Rock was awesome! The staff was incredibly friendly and helpful. They went above and beyond to support the Kindness Rock Garden we're creating at my school. Truly appreciate the support -- we will definitely be back! read more

Scott was so incredibly generous to donate a 75lb of black pebble rocks to Twin Peaks Middle School for our Mental Health Awareness Fair Rock painting activity. Thank you so much! read more

KRC ROCK - POWAY --- For my Horseback riding arena I ordered DG. They are the most reasonably priced business I found. They are timely. Driver Mike was very professional. He first asked me where I wanted the DG dumped. He came in with his big truck and maneuvered it so that the DG went to the right place! Thank You, I am very pleased! read more

Very happy with the product and customer service at KRC rock in Poway. My mom and I have both separately used them for rock deliveries and we were both happy with the service. Thanks KRC! read more

I found exactly what I needed at KRC Rock Poway. Samples of multiple stone were provided by Scott prior to my purchase of material. On my second visit to KRC, David patiently answered all of my questions providing valuable information about stones for multiple projects prior to my purchase. David enhanced my shopping experience by being so friendly, a good listener and so helpful. KRC Poway staff were delightful. Thank you David, KRC and Scott for making a stone shopping adventure informative and fun filled with remarkable pretty painted stones on display that led to our sharing stories about our rock collections as kids. My stone purchase worked perfectly for our project. read more

Went to KRC and found exactly what I was looking for! The front counter salesmen David is great, very helpful and patient when helping me find the materials I needed. Professional staff and great pricing! Loved the salmon bay and Birdseye brown. If you need rock material KRC is the place to go. read more

Great place to get all sort of rocks, stones, blocks, etc. for your landscaping. The old guy at the front counter is a little rough at the edges and takes a while to get use to his rough exterior. They are efficient and can deliver too. read more

KRC Rock - Lots of rocks, stones, blocks, etc. to choose from. - Building Supplies Near Me - Poway, California

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Went in search of the best rock and value, so came here. They didn't dissapoint. This business has good customer service and a good selection of options. I found exactly what I wanted and at a price within my budget. Wether you need a small bag or a ton this place will take care of your needs. Give them a visit , you'll be happy you did read more

Terrible customer service from a man (9/8/23) on phone when I phoned in an order. He was not pleasant, kept speaking to multiple people during my call and although I was charged (with proof) of payment for pickup to POWAY on my proof, he insisted I ordered to San Marcos and gave my contractor a hard time at pick up! Then KRC calls me and said I didn't pay so I had to take the time to send my credit card charge proof! The lady who called at least apologized! read more

Awesome facility. They had absolutely everything you might need, from every kind and color of rock imaginable for your garden, including large concrete blocks if you'd like to build a bridge! I was truly impressed. And customer service was first rate. David was outstanding in answering every question. read more

Our go to place for rocks, we live in PQ. Great service and reasonable pricing. We've been coming here for the past few years. read more

We've been working on our back yard and have purchased our rock with KRC. They have been so helpful and amazing to work with!! read more

Posted this on San Marcos. But, this purchase also implicates the Poway location, so posting here as well. I am so incredibly disappointed with KRC Rock - and consider the rocks I received to have been an absolute, bait and switch. Before ordering the rocks, I went to KRC Rock to check-out the rock display (in Poway) to make sure that the rocks would fit my very specific style. The Mexican Beach Pebbles (Black) on display were great, so I order 1.5 tons from (San Marcos). When the rocks arrived they were lifted in a super bag from the truck and covered in dirt, which made it impossible to inspect for quality at the time of delivery. I figured the rocks would look correct once they were hosed down/cleaned. However, after cleaning the rocks, it was very clear that they looked absolutely nothing like KRC's display. They were much, much lower quality. A substantial percent of the rocks were broken, and frankly I received very few black Mexican beach pebbles. Ultimately, I went and brought bagged Mexican beach pebbles from Home Depot to place over the trash rocks I bought at KRC. Essentially, KRC's rocks are serving as an extremely expensive base gravel for my Home Depot purchase. read more

KRC Rock - Black Mexican Beach Pebble, Bait and Switch - Building Supplies Near Me - Poway, California

We came in before 430pm, didn't know they were closing in 5 minutes. The assistant manager was rude as he rang up the sale. The workers were also rude ready to kick us out the gate. We don't recommend this small rude business. read more

Thank you to David and Scott at Poway KRC Rock for your kind, friendly, and knowledgeable help that you provided me in deciding what rock would work best for our home. The customer service was exceptional and I was very grateful for the guidance and information provided. Definitely will go to this store for our next purchase. Thank you KRC Poway! read more

Always friendly and helpful, with a huge inventory, KRC is my go-to for stones large and small.

The guys are fantastic and choices/ prices are wonderful. The guys are super knowledgeable and helpful!

I would give this place zero stars if I could. As a Developer/Builder in San Diego for 32 years, I've visited this KRC Rock location many times for my projects in Rancho Santa Fe. The staff here is consistently unfriendly and condescending. When I called the corporate office to complain, I learned that the person I had issues with is the local manager, Ashley. Attempts to contact the regional manager were futile, as I was only given a generic email address. To State the obvious, I will not be patronizing this business ever again. Their lack of customer service and accountability is unacceptable. They're just selling rocks and gravel, and there are many other places in San Diego that treat customers far better. Avoid this place. read more

I've been a loyal customer since 2017. The staff is always Kollman's kind. I recommend going

Just wanted to thank all the great staff at KRC Rock for going out of their way to provide fantastic customer service. I came in needing a hard to find artificial turf section of about 12x12 to finish a home installation that was happening now. All I had was a small patch of remnant without a label or tag to match. Ashlee went out of way to find me the exact match and even though that turf is usually a special order that takes days or weeks to get, she made it possible for me to get what I needed within hours so the installers could finish today. This saved me a lot of time and inconvenience. I highly recommend KRC Rock for great customer service and products. They will take care of you like they did for me. read more

We came to price rock for our front yard. We hadn't planned on buying just yet but they were so friendly and helpful!!! Highly recommend coming to the KRC in Poway FIRST if you're in the market for rock, stone etc. the best by far! Very happy customers!! read more

I came here to get some small pebbles or DG for a walking path. The selection is fantastic and everything is well organized. Zipporah is amazing and helpful. She explained the different kinds of products and why some are more expensive than others. It was a great shopping experience and would come back for future purchases. read more

I stopped into this location to pick up a few flagstones for a project I was working on. I got there right at closing I actually a few minutes before. No one would take my order it was a few minutes before 4:30 p.m. on a Tuesday. Every single person there was cold, not inviting and would not sell me a few pieces of flagstone at closing."The register has been closed was the answer I got from the teenage cashier" I get it that it was close to closing but I did arrive before they actually closed and I can't ever imagine treating a customer this way. The real bummer was it wasn't only the cashier inside but everyone outside as well tried to run me off like I was infringing on their space or something it was a horrible experience I'll never be back. If I was the owner here I would be extremely disappointed in the way the staff handled themselves. read more

Very kind and good service. Good quality products Recommended by many neighborhood. Came here to replace current front yard with rocks read more

Great place to buy rocks for hard landscape. Responsive and on time. Highly recommended.

I can deal with rude and disinterested people behind the sales counter. Is that a requirement for hiring? I'm older than the dude behind the counter, and I know how to greet people and say thank you. Oh well...I don't have to live with him. Anyway, the rock was delivered, as scheduled, but it was saturated with mud. I mean saturated. Every bucket of rock from the three yards of delivered rock had to be washed with a hose. I think 20% of what I paid for was mud. There are other places to do business. I am truly amazed how they stay in business after reading so many negative reviews on Yelp and Google. I'm going to try RCP in Escondido. read more

What crappy service from the lady that picked up the phone! I asked her about the cost of soil to fill my raised garden beds and told her I live on the same street as their facility. She asked me what the zip code is for my address, found that to be a silly question since I told her I'm on the same street as them. Told her the zip code and she asked what I needed, so I had to tell her again that I needed soil to fill my raised bed for my garden. She quickly said all she has is too soil that has some manure in it, didn't explain ratios or anything just rushed through the call. I asked about delivery fee since I'm down the street and how much that would cost, she asked for the zip again and then told me it's 116$ up to 11 yards. Told her I didn't need 11 yards I only needed 4 and she said it didn't matter since it's 1 price up to 11 yards, I then asked her is there something cheaper since I'm literally 3 blocks away from them on the same st and she quickly said umm I don't know it's off the zip code so yeah. Terrible service, lady doesn't know how to talk to people or find any solutions. Will skip this place and find another company. read more

I am updating this review. I was contacted by the management and I was told my concerns were heard and addressed. I returned to do business there and the transaction went smoothly. I appreciate KRC for making an effort to improve their service and for responding to my issues. read more

We been purchasing from KRC in Poway for years and have always found them to be friendly, knowledgeable and reasonably priced. I highly recommend them for your outdoor needs. read more

Lots of options here for us. Nice people. We were able to look around and take photos and then go home and decide and order/pay by phone. Our yard guy picked it all up for us (we gave him the invoice number) and spread the gravel. Looks great! Easy peasy!! read more

This place has changed ... A LOT! They carry tons less natural stone and have replaced with concrete blocks and manufactured pavers. Very disappointed. read more

The product we got was nice, but the service was a failure. The product had to be delivered in two trips because we got three products, topsoil, and two types of rocks, and they can only deliver two products at a time. That means two delivery charges. During the first delivery, they didn't follow the instructions I gave when ordering. The delivery guy said that the instructions weren't communicated from the order to the employees loading the truck. I asked for a small amount of product as compensation in the second delivery, and we'd call it good. I doubt if it was $20 of material. The delivery guy agreed to do it. When the second delivery came, he didn't have the extra material. read more

A very efficient and honest business. I needed 5 yards of gravel asap . It was delivered the next day right on time. I wish every company contacted their business exactly the same way. read more

This location was close or my house, was excited to be doing business here. Really wanted to like this place. 1. Shorted materials First, I was shorted materials. Within a couple days, I made 3 purchases here. Each time I purchased 1.5 yards of rock. (3 scoops from their bulldozer scooper) This amount always fills the bed of my pickup, to the very top. On the second of the our three purchases, we got home and noticed that the truck was only 2/3 full. Which means we got two scoops not three. I immediately phoned and they said to come back for the missing scoop. . 2. Scooper guy refused to give us the shorted amount, after office guy told him too. We came back and ordered more stuff and the guy told us to tell the scooper guy to give us an extra scoop cuz our last order was shorted. Just then the driver came in the office, so desk guy told him directly, to give us an extra scoop to make up for being shorter. The scooper guy refused. He said he's been working there 14 years and never made a mistake, and that we were wrong about being shorted. Kinda felt like he was CYA-ing himself, for job security. The desk guy didn't have any authority to have scooper guy give us the shorted amount. 3. Attn Owner: I have photo proof if you need it. Owner, if you are reading this, I have photos of second order (which was shorted and filled my truck only 2/3 full. Plus photo of third order which filled my truck to the brim. 4. Office guys courtesy skills I agree with Darcy, Noemi, Andy H and the dozen other yelpers who had bad customer service experiences. Seems the two guys in the office are both trying to be "cool" for the other, and part of that act is being monotonous & laid back & a don't care attitude. Product quality ................. 4.5 stars Stands behind mistakes ... 0 stars Customer Service 'tude .... 2.5 stars Hours (closes early!) ......... 1 star Parking (only 4 spots) ....... 0 stars --------------------- AVERAGE TOTAL STARS ... 1.6 stars read more

KRC Rock - The second of our three orders was 1/3 short. (the other two orders filled my truck to brim) - Building Supplies Near Me - Poway, California

Amazing Service and I can't wait to start this project! Will update my review when I complete my walkway.

I've been here a couple of times. They have a good selection of rocks and such. Their parking lot is gravel-ish and not good in the rain, but finding a spot isn't an issue. My only problem with them is the customer service. From the front end to the guys who load your truck, they're not very friendly or communicative. Otherwise, they'd get five stars and I have no problem shopping there. read more