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Rainbow Stone USA

3.6 (291 reviews)
Open 8:00 am - 4:30 pm
Updated over 3 months ago

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Daylight robbery. I walked into the store to buy a kitchen sink. First of all, they didn't have a big selection. So I wasn't sure whether to buy or not as the size may not fit. However when I talked with the sales agent, she communicated clearly that for a fee of 5% credit card charge, the sink is returnable. I repeated my question and this was confirmed. The installers deemed the sink to be small. We didn't open it. And I went to return it. And they slap a 30% return charge. Despite me trying to explain calmly, I was shown the fine print and was "laughed" at by the same sales person. Heavily insulting and insinuating exhibiting absolutely no respect for the customer. I told her that you can steal my money. Waited to get my return receipt and left.

Joann T.

We came here to pick out our countertop on the recommendation of our contractor. The front end of the store shows off model kitchens and living room spaces with their material. In the back, there's a warehouse with sample slabs (there are even buckets of sample chunks you can take home for free). Overall, the process was fast and easy. I just had to call in our order and send our information online. Our contractor picked it up with our invoice and all was done! The only thing is, I think they may be short staffed because when we went in person, there wasn't anyone walking around we could talk to or get help from. There were only 2 employees at the front of the store who were preoccupied for a while with other customers.

Amazing selection on quartz and very reasonably priced! Yen was very helpful and has excellent knowledge of the products! Will recommend to everyone looking for cabinets and countertops!

This is our unfinished laundry room.  While the rest of the room still needs help (coming soon) - the countertops are FABULOUS.

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5 months ago

Great slabs, great prices! Really happy with the cabinets too! Itzel was very helpful

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6 months ago

Chelsea very helpful have done a lot of countertops through numerous contractors and owners very responsive and very wonderful people

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Ask the Community - Rainbow Stone USA

Review Highlights - Rainbow Stone USA

Thank you, Vicky Lau, for making my purchase of a quartz countertop from Rainbow Stone such a positive experience.

Mentioned in 32 reviews

Read more highlights

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