Highly recommend not going to this Ace location. There are no customers in the store and five employees at least that would rather talk than help. Once they acknowledged us they were rude and absolutely no help. Was looking for a ladder that was in stock per the website and they told us "tough luck" when we showed them the website. read more

ACE Hardware is close, local and always well stocked. Very convenient for most of our needs. Everyone is very helpful and knows their stock. We bought our most recent outdoor BBQ from Alpine ACE. It was completely put together and delivered to our home. ***** read more

Always my go to place for all things to keep my home and world running smoothly. Staff are friendly and know their stuff. They are just not bodies to check stuff out for you. read more

Very kind and helpful staff. Sign up for their deals with your number to get coupons. They have items I wouldn't expect, like engine coolant. I needed it in a pinch, and they were the only place open. Thanks! read more

I visit this store frequently. Everyone is so helpful and so pleasant! For a few cents more, it makes sense to BUY LOCAL!! read more

Needed a new battery for my car fob and went to Alpine Ace Hardware. Meghan was knowledgeable, pleasant and helpful. Meghan is an asset to Ace. read more

Prices can sometimes be better down the hill but I will say this. The knowledge, attentive, and friendly staff makes your overall shopping experience here exceptional. It can't be matched by the big box stores. John truly cares how's his employees treat customers. He does a great job selecting staff and the store has a great inventory. I like supporting local businesses and I'm thankful we have this business in Alpine. read more

Paul was very helpful ! We were looking for jigsaw blades and he helped us figure out the best one to use. He was friendly and gave us some floor tracks for closets that they were throwing away which was such a unprompted but kind gesture. If you go to Ace ask for Paul ! read more

I've never had much faith in ace ( I've always been a home depot girlie ) but today i went into ace just because it was convient a man named cody helped me out and changed my entire outlook on ace . Now i truly believe that ace is the place with the helpful hardware folks . read more

I had an obscure project I was working on for my RV and was in the fastener section probably looking quite puzzled. Meghan approached me and asked if I needed any help and proceeded to not only answer each and every single one of my questions, but was so incredibly kind in the process. By the time I left she felt like a really good friend. I came in the following day with more puzzled looks and was approached and assisted by Kris. Another ACE employee that made me feel more like a friend and not just an ignorant customer =) Thank you so very much for the above and beyond kindness from Meghan and Kris. It's so seen, felt and appreciated. read more

I was just in buying some paint and a few odds and ends and Sam was very friendly and attentive. I let him know I was in a bit of a hurry and he was speedy and great! Thanks Sam read more

I was in dire need of a toilet and a very handsome young man named Cody was very quick to help me. He was very knowledgeable and even shared a story with me about his sister that was very nice. If every store had an employee like him the world would be a better place . read more

Top service from "CJ" today, my kitchen sink faucet struck a major leak. I went up to Ace spout in hand ready to buy a whole new assembly and he changed out a worn washer added some lubricant and hey presto! Fabulous warm and friendly service. Thanks CJ! read more

I have had some recent issues with this store that are concerning. Last Tuesday I needed 3 bags of water softener salt and could not find one bag that didn't have a hole in it and was leaking a lot of salt. I told the cashier and floor assistant that I would be back and if one of them could find me three whole bags, that would be great. When I came back 40 minutes later, nothing had changed, there was not a clean bag to be found. Similarly, I ordered two refrigerator filters and were told they would arrive In about a week on a Wednesday. I left my number if something changed. Since I live in Julian, it's 45 minutes each way so it's important to get things right. When I arrived on the Wednesday, I learned not only were they not on the shelf, but they never left the warehouse. I drove to to Home Depot and got them there. Sadly, I will not return to this store. While I believe in supporting local businesses, good service is important! read more

*3.5 Quaint little store that stocks basic household items. It may not be the largest Ace store, but it saves me a trip to Home Depot and Lowes when I'm pressed for time. Had a key made and they did a good job. Employees seem happy and were friendly. read more

My Yelp review on our local Ace Hardware today. I use this Ace all the time. Their customer service is out of this world. Today I went twice. The second time I had a long list of items my contractor gave me. "John" found me wandering around confused and helped me find everything I was looking for and then when he couldn't find the last thing I was looking for, he found help and looked in back. They couldn't find it because it was such a specific part but they tried really hard. Two hours later he found the part, looked up my account, called me at home, and offered to bring it by my house and allow me to pay later. This is crazy customer service I've never even heard of before. Who cares this much, these days? Apparently Ace Hardware does, I'm a committed customer for life! Simply amazed and appreciative to have a store like this in our small community. read more

One thing when weighing if you should go "down the hill" is definitely customer service and a great helpful staff if it's a product Alpine Ace Hardware might stock. Dan has always been more than helpful and knowledgeable when I'm not 100% on what I need. Josh and Jamie are always super friendly and helpful as well. Always great to have a local, helpful group when you run into household "fix it"'issues. Thanks guys! read more

Always friendly and never pushy. I have now visited there about twenty times, and am pleased. Several times they did not have ALL the things I wanted, and they told me so, without trying to substitue something inferior or incorrect for the task at hand. Their salespeople/floor help are fairly knowledgable and know where else to go for products they don't carry and even for better pricing, should I elect to drive. That was a good measure, at least for me, of their integrity. read more

We shop at the Alpine Ace on a regular basis and have mostly great experiences. I had a custom color made a few weeks ago that dried really dark. I brought it in with a sample and picture of the mismatched end product to see if it could be re-adjusted to match. The first person I met with had quite a chip on his shoulder and acted as if I was inconveniencing him (after I spent over an hour trying to adjust some myself). His response was that he can "throw more white in it and see if it works but that's all." Thankfully the other paint guy, Casey overheard and saved the day by also adding another one of the many colors in it. He then took the time to paint 3 layers and blow dry them to see what it would look like once dry. He even said to come back if it doesn't match because they can usually fix it which is the exact opposite of what the original guy told me. After spending $50 I am really glad that Casey was able to fix the issue by thinking outside the box and spending time to color correct the paint I purchased specifically to match. That's good customer service and will give me confidence to buy custom paint at Ace again. Thank you Casey! read more

I love our local hardware store. They are always helpful and willing to spend time with me figuring out what I need for a project.

I'm not sure about the rest of the staff but the owner John has been unpleasant on more than one occasion. Customer service is very important to me and he has been brash and seemed irritated when I asked him questions. I will not be returning to this store. read more

The guys and gals here are just GREAT!! David is my 'go to guy', whenever I need to find some obscure bolt or nut, he's got me covered! 'Is it metric?' He'll ask... 'say HUH?!?' I'll reply, then off he goes to find the right doodad i need for whatever thingamagigger I happen to be tootling with. They GET ME here, and when I come in asking for the hoopajoo that connects one side of the thinger in the ground- that I punctured a hole in- to the other whatchamacallit on the other side of the yard, they know EXACTLY what to go and get. Thank GOODNESS these people!! Cuz when it comes down to it, and I happen to break that thingy on the top of the, you know, tallish boxy deal on top of my roof, over the stove, or when I crack the outer um.. covering of that shiny plastic-y piece on my air conditioner, I know JUST where to go!! ACE!! Thanks again y'all!!! read more

It's getting better Very helpful new crew

I frequent this Ace location due to its convenience and availability for a broad spectrum of products. I am always greeted with a smile and a helpful staff member if needed. One particular remember, Joey, really seems to go above and beyond. Thank you Ace Hardware for making my projects easier and more cheerful! read more

Great to have a local hardware store in the neighborhood. It's a little more expensive than the big stores like Home Depot or Lowes, but it's worth a little more not to have to drive "down the hill" as we say here in Alpine. Staff are always friendly and helpful. Glad they're here. read more

I shop there regularly because the clerks are knowledgeable, experienced, helpful, and pleasant. My husband calls ahead sometimes for a batch of repair items, which they kindly gather for my pickup at the counter. There's no emotional drag, like shopping at Home Depot. For large quantities of building supplies, say, 25 bags of concrete, it's worth driving into Santee or El Cajon. But in general I am glad to pay for the support of, and from, this humanitarian, community hardware store. read more

This is a very helpful hardware store. I've always had a good experience here. They're always quick to help and will go above and beyond what you'd normally expect for a small hardware store. read more

This is a very good small town hardware store. The employees are friendly and helpful. John (the owner) has selected quality people to work here. The selection of items is appropriate. This is not a Home Depot, and that is ok. The headaches of a big box store aren't present The nationwide periodic sales on paint and other things are great. They carry Craftsman tools, which really is the only reason Sears is still in business. This store and it's staff are a nice addition to Alpine. Kudos read more

I ordered some chairs from their website and was informed that they would be shipped to one of their locations - and I selected the aone. It took a week or so, but was informed that they had come in. When I first showed up, no one seemed to know what I was talking about, but once they figured it out, they were extremely nice and helpful. The man who waited on me even carried it out to the car, even though it was hardly too heavy for me to carry. All in all, a very pleasant and easy experience. read more

We practically lived here when we first moved in..... their helpful staff is a plus when you don't know what you need or how to do it. Knowledgeable staff for the most part, although one girl bears close watching when mixing paint and it took an hour and half to get it all straightened out. They did do the mistake over and made it right. Overall we love this place and are glad it's here. read more

Though not quite the selection of hardware stores further down the hill, this Ace location is probably the best stocked hardware store from Alpine on east to the next big city. read more

The service is pleasant and helpful. However, they only have military discounts on Monday. That is a slap in the face. Shopping at Ace is impossible for my schedule on Mondays and most likely many others. I would rather shop elsewhere where our service is appreciated every day. read more

I've gone into the store on about four occasions and each time I was greeted and offered assistance soon after entering the store. They have always had what I was looking for and seemed very knowledgeable. There is always lots of parking and wait time to be rung up is short. Overall, I'm pretty satisfied with their customer service and would go back again. read more

You receive coupons in the mail from Ace Hardware and they're not valid . This is happened more than once they send free trailer driver in the mail the card and they don't honor it. When you get there they said there was a mistake a typo. And half the time they don't have what you need and the kids that are working in there or just the kids that don't have a clue read more

I can't speak to the rest of the store, but if you're looking for gardening supplies I suggest heading down the hill to Home Depot or Lowe's. It looks like they only stock fertilizer, and very limited gardening tools. There were no plants, and the flower pot selection was awful. They only carried fake plastic terracotta pots, and the 2" size was about $3. For comparison, I bought 3" real terracotta pots from HD last week for 78¢/each. Like I said though, I was only here for the gardening center, and can't speak to how well the rest of the store is stocked. read more

These guys have a much broader selection than you might think, and their prices are generally quite fair considering that you don't have to drive down the hill. They are perfect when you just need one thing to get the job done! Also, their staff is more knowledgable than those you usually find at the Home Depot. read more

Great Service, Knowlegable employees, clean and well stocked store. We are lucky to have Ace here in Alpine !!!!!

Ace is the place, the only place for hardware since True Value closed. The are very helpful. They don't have the selection of the Depot, but try getting any help there. Ace is my first stop before heading down the hill. read more

Customer service is lacking in this store. I was talking with Tim the on duty manager and then all of a sudden I was put on hold for 5 mins. When someone came back on the line they said can you call back. I told them no one even told me I was going to be place do hold ,surprise. I called because they charged me full price tax on a sale item. I told them I looked up on ca. Tax board and they can't charge you full tax on an item that's on sale. They should only charge tax on the priced item. Very disappointed with them. read more

Great service since day 1. Always a professional and helpful staff. The store is organized and well stocked, they have never let me down