Talk about a throw back store. Entering through these doors is like entering a time warp into the…read moredays of old time hardware establishments that just don't exist anymore. The town of Cape Charles is a charmer and I love that this stores has been really untouched for decades. But that also presents some with some practical issues for customers too! They also have Watson's Realty out of the location, but I really could not tell you what type of real estate business is conducted. Parking is back-in angle parking off Mason street and usually not an issue in locating a space.The sidewalks were clean and trash cans around around and were within their boundaries. Watson's does a nice job of pulling things out for a sidewalk display to draw customers into shop. Once entering you will feel the time warp of dark paneling, red and white checkered board tile that is completely warn down in some spots, high ceilings, peg board displays, old and very worn wooden display cases. I am sure that I missed something, but you get the idea. You will also see tons of merchandise packed in the large store that spans two rooms. It's organized I suppose, but that is a matter of opinion of what your definition of organization may be. I n my opinion it's cluttered. A few men were around in the center area setting down. At no time did I see anyone on the floor prepared to answer questions. On a few occasions I was very close to the gentlemen and browsing and was never asked if I needed help. This is a one star deduction in my book. I saw signs for fishing and hunting licenses that may be of interest to many in the area. They have inventory of both guns, rods and tackle for your fishing and hunting needs. There claim to fame may just be the bicycle department. Large inventory of lots of parts and they also sale new bikes as well. I just love those bike with the huge tires on them that looks like that Batmobile on two wheels. Although I think the store is a charmer and looks like something out of a1950's movie set that does not necessarily warrant high marks. Service is key into why I am pegging them at a 3. Organization although cluttered to me would not be to others who are regular shoppers, or the clerks who could provide assistance. Stop in and check them out, they will have what you want I bet.

Called today about a beach tent. Was told they had many to pick from, $25-$100+ for a pop up…read more Checked Amazon and pop ups were $30-$40. When I walked in a bunch of old men sitting around didn't even ask if I wanted help. Typical Cape Charles lazy customer service. What a lousy place!

My go-to place for difficult hardware needs They usually…read morehave hard-to-find items Xxxxxxxxxxxxxxxxx

Paul - saved the day when I tried to re-key my lock and springs went flying! IDK how he does it!…read moreBut he performed a miracle. Thanks Paul and Ace Hardware! FYI - Ace is the place!

This place has everything. The ladies were wonderful at helping me select a type of paint and…read morehandles for my project.

Outstanding Ace Hardware here in Hayes. Katie is a superb manager and knows where things are and…read morebest of all, is extremely helpful in suggesting and recommending specifics for your home projects. We make Ace our FIRST choice and avoid both big box stores and traffic! Thank you Katie and team for giving and sustaining our small town community feel!

Terrible service for a local store, prefers tu fútil online orders than serve in store customers.read more

Well we really liked the store in Manhattan KS. This one not really. Why you ask; well I'll be…read morehappy to answer. I gave the store two stars because a nice man who works in the paint department showed me the employee who works in plumbing. I approached her and she ignored me and as I asked her if she worked in plumbing she responded with what I thought was "I'm not here." On the inside I figured I just misunderstood her. Wrong. I asked again and said I only had a quick question. She then emphatically said "I'm not here. I'm OFF." Fooled me because I was thinking "uh then why are you here WORKING?" She said again she was off so I set the item causing my aforementioned question on a shelf. She then realized I was leaving and mumbling to myself that I was going to write this missive about the experience. Check. I like to patronize small businesses rather than box stores. But my shopping trip to the box store was no less satisfying than the time spent at Ace today. After all my expectations are that I will need to know what I want at the box store. I probably will not step into the Ace again, and my advice to Ace's management would be to periodically check on your team and consider someone who wants to be service minded.

ACE hardware on John Tyler Highway is the most pleasant place to shop. As soon as you walk in you…read moreare greeted at least 2 times by someone who is eagerly willing to help you and answer any question you may have. When you are ready to check out there is a cashier named Ms Pat who may just actually be the happiest person on the planet. She is the epitome of kindness and graciousness. You would swear that have actually known her all your life. I HATE to physically shop, but I can go to this ACE everyday if I have to. Sorry Chic Fila there is one place that may have you beat in terms of customer service! (Ace on John Tyler in Williamsburg Virginia)

Worst customer service I have ever experienced. I took a snowblower in for repair on January 28th…read more I was told that it would take 3-4 weeks. It's now been over 11 weeks and I'm still waiting. They never bothered to inform me that they might be running behind. I could understand that. The only way I could secure the repair status was to physically go to the repair desk. Their first excuse was my snowblower work order was put behind generators that came in after my snowblower. The response I got was "well, it didn't snow"....Well I don't think we lost power. When I visited the store recently to check the status I was told that NOW, my snowblower repair is behind lawn mowers that came in weeks after my snowblower. Unbelievable. I guess if I wait long enough, my work order will be superseded by leaf blowers. Unacceptable customer service. If I could give them zero stars, I would.

I read an earlier review that kind of sort of insinuated that the employees at Patrick's Hardware…read moreignore customers when they enter the store. Presently I rent and whenever I go there for a small do-it-myself projects I am always greeted with curtesy and respect. I sometimes ask of their expert advice when I am not sure of what I will need. They remind me of the folks at Game's Farmers Market, extremely helpful and I always need assistance when I go there. Patrick's Hardware will continue to be my go to place for menial projects. I would definitely recommend their personable services and vast knowledge and I will always choose Patrick's over Home Depot and Lowe's!

Nice people a real Hardware store with friendly folks that know what they are doing. Definitely…read morewill return many times.

Alleyse was a big help and all smiles. She was instantly available to assist. The soil was good and…read morethe team was great in formation. I will definitely be back in soon.

The customer service as SOON as you walk in the door is the chic-fila is Hardware stores! Ms…read more Kathleen didn't hesitate to ask what we needed, was knowledgeable, and even guided us to where what we needed was. She took the time to show us how to figure out the prices and how to write on those bags when we were getting screws, nuts, etc. She was ALL smiles! Even Art answered a few questions we had and offered suggestions that we really appreciated. Art was extremely knowledgeable! Blaine was a sweetheart at the register, Everette also made sure we had what we needed and was nice. I believe the manager's name is Chris. He has an AMAZING team working there and their customer service is top notch!!!

Good stuff. Found what I needed in hurry. Small and convenient. Prices are right too.read more

They have an amazing amount of stuff in a small space, including a great selection of basic…read morehardware (screws, fasteners, etc.)