We ordered a $3 part for our kitchen faucet. My husband asked if we can pick it up, and was told,…read morebecause I am a retired employee, shipping would be free. One month later I get a call saying you made a mistake and shipping would not be free. She asked for an additional $12.00. I am still unhappy. It was your mistake. She told me this was a new policy started at the beginning of the year. It's April! I am just floored. Talk about bad customer service.

I had a complicated defective, shower head (Hans Grohe) issue in that it was 12 years old and the…read moremodel was no longer available. I worked with Tyler Booth, Manager, in the Williamsburg, VA store and he found a solution that worked. Everyone from the front-desk (I'm glad you are here) greeting I received to the "can-do" and "will-do" attitude of Tyler to help resolve my issue in a cost-effective way was above and beyond outstanding service. We have used this store for other home improvement projects and that is the attitude of everyone who works there. I will continue to use this store based on how I am treated and valued. Thank you Tyler, and all the employees at the Williamsburg, VA store.

I have loved to cook since I was able to reach the stove and I have accumulated over 13 years of…read moreculinary experience now as an adult. Me and my significant other went to Le Creuset about a week ago to acquire a new pan. We were greeted so warmly by Rose who was kind, intelligible and well versed in the Le Creuset selection. She helped us find exactly what we were looking for in one of my favorite colors amongst the vast selection of pieces they offer. Don't let this little store fool you for one minute, the kindness, consideration and patience that we experienced in our interaction spoke numbers to us. Big things DO come in small packages. For being a smaller store they have all the colors and quality you could ask for to make your kitchen shine with prestige. Chris the manager and Victoria, assistant manager were also a huge help as well. Everyone we spoke to was very knowledgeable and willing to help us find just the right pan. This is not your everyday kitchen store. Le Creuset has over 100 years of experience making high quality cookware for the utmost value and you get exactly what you pay for, excellence! The staff was very careful in double checking the pan we purchased to make sure everything was exactly the way it should be. A level of detail you don't see often in today's business world. I can't recommend Le Creuset enough, the service, the quality, the care they provide for the customer is impeccable. Thank you for being the leader in culinary tradition and heart!

Beautiful store! Top Quality Le Creuset cookware! Variety of Colors ! Great Deals!…read more My first impression is the staff! Katelyn greeted me when I walked in, and there is a wealth of knowledge about the product & cooking. Since I'm visiting, I had my items shipped home. I really enjoyed this store!

Hoke depot management, after waiting for almost 15 minutes for and associate, decide to went front…read moredesk for assistance and the cashier told the last associate left at 5:30pm so no one was able to help me out to set up my garage door contract, why the store is open till 9pm when there's no associate to help customer, definitely we living hard times.

The staff in the garden center are unfailingly helpful. Nice selection of healthy plants, and…read moregardening supplies, but it's the staff who make visits worth driving across town. Prices are comparable to other big box home stores in Williamsburg and surrounding area.

BBG was amazing from start to finish! The process of selecting our stone was easy. Their showroom…read moreis awesome and their service is even better. Several people (Annie, Trey, and Sharell) helped us throughout our purchase. We received quotes from multiple retailers for the same stone and decided to use BBG based on the customer service we had received. So glad we did!! Service was quick, professional, and flawless. I couldn't recommend BBG more!!

Customer service is lacking in this company. We bought 3 granite countertops for my bathrooms. When…read morethey came to install they brought the wrong sink and had cracked one of the backsplashes, so they only completed one bathroom. It took 3 days for them to schedule a return trip to fix the issues. Unhappy with the lack of communication. Also when the backsplash arrived, it did not match the base.

Mr. Phillips was amazing, honest, and has fantastic communication! He sent me before and after…read morepictures of the siding he replaced and gave me options as to the required fixes. I would highly recommend him to anyone needing a contractor!

From the owner: We provide a variety of services to improve your home. Our deck service enhances your outdoor space…read morewhile our window and door services ensure your home is secure and energy-efficient. If you have wood rot we can repair it to prevent further damage. Additionally we specialize in bathroom and kitchen remodeling transforming these rooms into beautiful and functional areas. Since we were established in 1982 we have built a reputation for quality work and we offer free estimates. Call or text us today to schedule your appointment.

Gunnar was very fast with communication and giving me quotes on everything I needed. He did an…read moreamazing job on remodeling our kitchen, painting the cabinets and the cost was very affordable. He's very nice and paid attention to little details, as long as giving me ideas when I needed. He will be my go to person whenever we need anything fixed now.

From the owner: Experienced handyman available for all jobs - large or small. Specializing in bathroom and kitchen…read moreremodeling. Fully insured. Call 757 364-0190 or email aprohandymanva@gmail.com

Yikes! This was a huge disappointment! Out of the 3 HUGE buildings, there was only one open. I was…read moreable to get some storage baskets and some VA peanuts , which I could have gotten at a million times other places. I expected to find a bunch of local pottery, but there was a lot of imported pottery that was beautiful, but again I could have gotten anywhere at a cheaper price. All of the people working there are lovely .

As a kid, I loved going to "The Pottery" as it was a dusty little oddity with gems in every…read morebuilding. My aunt decorated her first salon with the gorgeous rattan/wicker furniture, unique plants, actual pottery and dried flora. I tried my first makeup here, a sample of the first clean pressed powder and clear mascara, giving natural glam at 15. One of the few regrets in life was not purchasing this massive, unpolished, solid wood, ornately carved chest for $90. Im sure I would still have it. Snacks and foods to fuel the searches, tucked away in warehouses, it was interesting. But everything comes to an end.... This new Pottery is over priced, deserted and it appears to be a town centre-styled strip mall with the big building letters on its sides. Not too many unique items unless you're interested in a $800 Adirondack chair or a $300 iridescent glazed flower pot. Please rename this place, it is not "The Pottery".