It's a huge hardware store. The people who work there are so helpful to help you find what you…read morewant. They are knowledgeable. I would definitely go back.

Very friendly and helpful. Would have had to order what I needed but was not reluctant to send me…read moreto his competition since he did not have. I am now not reluctant to go to Cheriton Hardware first.

A gem of a find while camping at the former Cherrystone Campground, now Sun Outdoors…read more Bruce has the fly strips and brad nails I needed and I asked about all of the photos on the wall. He said the they were all farmers and customers if his over the four years he's been open. They asked him to open a farm store to save the time to drive to Crisfield, Maryland for parts. His teenage grandkids once called him "Grandpop Goose" and the farmers call him a friend. This is a must stop piece of nostalgic Americana in a small town and a successful hardware store for the community.

Nice little community store. It's advertised as a farming store but really it's a throw back to the…read moreold time "everything" store. You want farm equipment, they have it. They advertise that they specialize in Waterman supplies and gear, which is definitely not farming equipment, it's for being on the water. Basically, they have a little of everything here if you live and work on the land or the water of the Eastern Shore they've got you covered. Also saw some hunting gear as well. Staff was very friendly and nice hometown feel.

I have found M&M to be one of the best building supply stores anywhere. They always have great…read morelumber and almost anything else you could be looking for and their service is outstanding. You can't go wrong with M&M.

So far I've found almost everything I've needed doing my fixer-up projects. The selection of…read morehardware store items exceeds the normal Ace hardware store. The prices are also great.

Alleyse was a big help and all smiles. She was instantly available to assist. The soil was good and…read morethe team was great in formation. I will definitely be back in soon.

I was sooo shocked at ACE hardware! Had no idea of all the cool things in store! It reminded me of…read morea Michaels and a Lowe's combined!! I actually came in because I was in such of a yellow yeti and when I googled it, I was shocked to see that Ace Hardware had it. The store was clean, bright, and inviting. Parking lot was huge and the parking spaces were wide. Employees were friendly and kind! I definitely will be coming back as they had just about everything and even things I will be getting people as Christmas presents!

I have been a loyal Lowe's customer, but this was one of the worst customer experiences I have ever…read morehad. I paid Lowe's for same-day delivery. The delivery arrived 2 hours and 45 minutes late, and despite clear instructions to leave my order at my front door, the delivery driver left my order at the very end of my driveway next to the road. That is not a completed delivery. When I contacted the delivery company, OneRail, I spent over an hour getting the runaround. Instead of taking responsibility, I was met with rude, dismissive, and sarcastic customer service because I expected the driver to complete the delivery properly. The most disappointing part is that OneRail represents Lowe's. As the customer, I didn't choose OneRail--Lowe's did. When Lowe's contracts with a delivery company, customers reasonably expect that company to meet Lowe's standards for professionalism and service. This wasn't simply a late delivery. It was a complete breakdown in customer service from start to finish: nearly three hours late, delivery instructions ignored, my order abandoned at the end of my driveway, and no meaningful effort to correct the mistake. Lowe's needs to seriously reconsider its partnership with OneRail. Every failed OneRail delivery becomes a Lowe's customer experience, and that's exactly what happened here. If this is the level of service customers can expect from Lowe's delivery partner, people deserve to know before they pay for same-day delivery.

Came to the store to buy a EGO compact inflator, after standing in aisle for minutes, I walked…read morearound looking for help. Employees were looking down at phones look up saw me looking at them then took quick turn to go down isle, told by one they needed to go to bathroom and for me to go to customer service, I walked up to paint workers and they made a call for help over the PA system. No one showed, I left, I'll order online. Bring on robots and automation.

We purchased a entry door, storm door had them both installed by their contractors and found dings…read morein both. When customer service was contacted we were told they could give a $100 discount on a on a $1700 order . We were not satisfied with that offer and ask to speak with a manager another supervisor called back ans abruptly said thats all they could do take it or leave it. Sooo after years of being a loyal customer we're going to leave it and cancel our ALL dealings with a store that doesn't have the customers concern as a priority. Mind you its only been 2 weeks and the order is under a warranty. Shame on Homedepot to treat a valued customer in this manner.

On the 13th of July I ordered carpet , padding and installation from the Hampton store. I was…read morenotified by Romanoff Renovations the next morning that they would be the installers. I looked up the reviews on Yelp. They received horrible reviews. I visited Home Depot exactly 25 hours after the initial order and tried to cancel citing bad reviews and the padding I had chosen was not correct. I wanted to buy the carpet only. I was told I could not purchase the carpet, the store has to have installation with the carpet to purchase. I have my own installer, but that did not matter. The gentleman, Tony, said the carpet was in route, after only 25 hours and I would have to pay a restocking fee. I disputed this and asked to speak with a manager. I was told the manager was on vacation, but the assistant manager was available. Tony disappeared for 10 minutes to speak with someone. He came back and within 5 minutes disappeared again. When he returned I was told the manager had worked on the issue but I still had to pay the restocking fee. Tony escourted me to customer service where I was given the original fee minus 230.00. I will never visit Home Depot again and will tell all my friends of the incident. This leaves a bad taste in my mouth. I feel as if Home Depot is only after money to the detriment of the customer. Debra

This is a great local business to support. They have a little bit of everything including bike…read morelocks. How do I know? Because I left my house without my lock and stopped at 3 different stores before coming here. Not only do they have what you need but they are so friendly. It feels like a locally owned shop. They have ice water bottles at the door for $1. You can't get that anywhere else. They helped us with our lock so we could use it immediately. They have bikes out front for purchase and also make keys. Bike accessories and everything else you need. And they are not expensive either. I will be back to support this neighborhood store with the friendly employees. :)

This is a nice small local hardware store…read more We've been driving past for a long time since I've lived in VAB for 17 years, but hadn't stopped in. We needed ice the other day for a BBQ and stopped in for a large, cheap bag of ice for like $2! Much better price and size than 7-eleven right across the street. They have some nice bikes and all the little odds and ends you might need from a hardware store. I think this might be our first stop for those items from now on!

Been going here for years! The staff is always friendly and helpful. I love the spring, summer and…read morefall plant selections. Ive also purchased good quality bird feeders and feed. They carry good quality items for good price and regularly have sales! Can't wait for the fall mums!!

I had a great experience shopping at Taylor's when. We are remodeling our living room and most of…read moreit will be DIY. The list of things we needed far exceeded what we initially expected to need so we were a bit flustered. But I found 90% of the items for our entire renovation here and the associates were extremely helpful and courteous!

A letter I sent to corporate and Elvin Bruce at kilmarnock store. Cannot attach picture to this…read morereview I would like to share an experience I had today involving the Ace Hardware store in Warsaw, Virginia, and management at the Kilmarnock, VA location. Earlier today, I purchased a gallon of Benjamin Moore paint from the Warsaw store. When I arrived home and began to get out of my Jeep, I lifted the paint by the handle and the handle unexpectedly failed. The can fell onto the driver's side floorboard and burst open. Paint spilled across my carpet and kick panel, and while rushing to clean it up, I unknowingly transferred paint onto the seat and door panel as well. I immediately grabbed water and a shop vac and spent several hours cleaning the interior of my vehicle. While cleaning the mess, I called the Warsaw store to explain what had happened. I was told I would receive a call back, but after waiting, I decided to drive to the store and speak with the manager in person. When I arrived, I spoke with the manager on duty. I was extremely surprised to be told that the store manager at the Kilmarnock location, Elvin Bruce, had stated they would not replace the gallon of paint because the store is not responsible once merchandise leaves the premises. I asked for his phone number so I could speak with him directly while I was there, but I was told the only way to reach him was by email. I did not accept that response and asked to speak with another manager. I then spoke with Debra at the Kilmarnock store, explained the situation, and she immediately said they would replace the gallon of paint, which they ultimately did. She Authorized the Warsaw Store to give me another gallon Here is the issue: I did not ask for reimbursement for the mess in my vehicle. I did not ask for compensation for my time spent cleaning it up. I simply asked for the gallon of paint to be replaced due to a handle failure transporting it from Jeep to My house. The paint never left my vehicle, and this incident had nothing to do with how the paint was mixed or the lid secured. The handle failed -- that is what caused the problem. For a store manager to refuse responsibility and hide behind email rather than speak directly with a customer is, in my opinion, a very poor way of conducting business. When the Warsaw store opened a few years ago, our community was excited to have a local hardware store, as we are a considerable distance from larger retailers. I have supported this store since it opened. However, based on this experience -- specifically the response from management -- I will no longer be shopping there and will be sharing my experience with others in the neighborhood. This is sad because I liked that store, the people were always good to us, even today Warsaw wanted to help but was told NOT to by Elvin Bruce from the Kilmarnock Store. I cannot continue to shop at that store knowing that when something happens someone from another store an hour away makes the decision then hides behind his computer I will attempt to attach photos documenting the damage. This situation could have been handled professionally from the start. Instead, it became an unnecessary example of poor management and customer service. After reading your reply back to me I must say this, first of all you make it sound as though out of courtesy you gave me a gallon back! That's not how it was. The store was very adamant based on Elvin Bruces decision to NOT REFUND the gallon until I demanded to speak to someone before leaving the Warsaw Store. How can you evaluate things hiding behind a computer? A real manager/Owner would have spoken to the individual on the phone as they were at one of the stores. What you are telling myself and others that read this is..... when you purchase from any of HornAce stores you are saying buyer beware!!! purchase an electrical device and it doesn't work.... purchase a bolt and the threads are cut wrong......purchase something that you have to assemble and its missing pieces....etc. " Once you leave the premises it's the buyers problem". No thank you. Home Depot, Lowes, heck even McDonalds would treat their customers better then ACE did . I have no reason to call you to speak about this problem, yea you make it look like you like you're helping out but you failed, you dropped the ball and you just need to say. We are sorry we messed up and should have done a better job of taking care of our customers. BOTTOM LINE. Read the reply to me on their store page kilmarnock Va Sincerely, Glenn Beasley

Service has declined over the past year. Employees opt to talk amongst themselves rather than…read moreprovide customer service. Does a Cassie actually work for Ace? No response to emails. I was supporting this hardware store as a local merchant, but I will be opting for others in the region. It is sad that a local business has lost their way.