Called and reserved 6 6"x6x16' posts. I was told they were waiting for me. Went home early from…read morework, and hooked up my trailer. Went there and they sold them. I got the usual sorry. Yeah, me to, for taking off time from work, wasting time and diesel. I could have used this time to go watch my son play baseball. It was a better business before Ace got involved.

This is a smaller hardware store but they have always had anything I needed. No need to go to the…read morebig box store when you can help a local business. They are extremely customer oriented and do an amazing job of helping when needed. First class all the way!

I have found M&M to be one of the best building supply stores anywhere. They always have great…read morelumber and almost anything else you could be looking for and their service is outstanding. You can't go wrong with M&M.

So far I've found almost everything I've needed doing my fixer-up projects. The selection of…read morehardware store items exceeds the normal Ace hardware store. The prices are also great.

Marty @ the front is THE best. Like, seriously. She's always looking out for the customer and I…read morelove that. This rural hardware store / farm supply is staffed by friendly, helpful people, has the ACE merch, but also straw and hay and all those kinds of things you need for your larger animals. I have a potbelly pig and this is where I buy her bedding. I've also bought supplies for my bunny and various tools here over the years. G&G is a little out of the way for my day-to-day needs, but when I do stop here I feel like I'm supporting local business, and that feels good.

I needed to get dryer ventilation piping. And this is right near the neighborhood that I moved too…read more Great selections decent prices. Good store great customer service. I asked for what I needed and the young woman took me right to it in the store. The employees were very friendly and with smiles. The store is a great place to shop. Clean very cool atmosphere. This experience here will make me shop here more than the Home Depot now. I think I found my new hardware store. Thank you G & G Ace Hardware. Love this store! 100% A+. See you all around a lot more now. :)

I went in for a fishing license and sat behind someone at the window for almost 15 minuets. I…read morepatiently waited for them to finish about "people who have died and what they bought at the store that day". Once I was finally recognized, she informed me it'd be $48 for a fishing license, which I only had $43. She suggested I buy something from the store and get $5 cash back, then I'd be able to buy the fishing license. I thought, that's a great idea, I'll go buy something small and this will all get taken care of. I found something small to buy and would give me some cash back. I go to pay for it, tell the cashier that I need cash back, then he runs my card as credit. I say "actually I need that run as debit, I need cash back remember?" he replies, "oh, well, your card isnt setup as debit" I say, " you mean the one I have in my hand that says DEBIT on the front?" his answer: "Yes. That card isnt set up to be run as debit" I ask "so what can be done now?" to which he says back, "have a great day, oh and you can get the fishing licenses online" I'd rather be kicked in the head by a mule than go back to that store. I'd rather drive my rusty ol' pick up truck into a Crisco factory at full speed and die in a grease fire, than go back to Harrows Home Center. If it were up to me, if I were given an option, I'd drive my boat into the middle of the Chesapeake Bay, drill a hold in the hull and sink to the bottom while cursing the ground that Harrows built on. They say time is a great healer, I say I cannot look forward enough to the day that Harrows is closed.

Great local hardware store...have just about everything at pretty resonable prices for an off the…read morebeaten path hardware store. The people though...VERY helpful and nice

I have visited this Ace numerous times. I find it unbelievable that they never have restrooms open…read more As a large company you need to offer Facilities to your customers.

From the owner: With five locations. there's a Horn's Ace Hardware right around the corner. read more

My go-to place for difficult hardware needs They usually…read morehave hard-to-find items Xxxxxxxxxxxxxxxxx

Paul - saved the day when I tried to re-key my lock and springs went flying! IDK how he does it!…read moreBut he performed a miracle. Thanks Paul and Ace Hardware! FYI - Ace is the place!

It's a huge hardware store. The people who work there are so helpful to help you find what you…read morewant. They are knowledgeable. I would definitely go back.

Very friendly and helpful. Would have had to order what I needed but was not reluctant to send me…read moreto his competition since he did not have. I am now not reluctant to go to Cheriton Hardware first.

Worst customer service I have ever experienced. I took a snowblower in for repair on January 28th…read more I was told that it would take 3-4 weeks. It's now been over 11 weeks and I'm still waiting. They never bothered to inform me that they might be running behind. I could understand that. The only way I could secure the repair status was to physically go to the repair desk. Their first excuse was my snowblower work order was put behind generators that came in after my snowblower. The response I got was "well, it didn't snow"....Well I don't think we lost power. When I visited the store recently to check the status I was told that NOW, my snowblower repair is behind lawn mowers that came in weeks after my snowblower. Unbelievable. I guess if I wait long enough, my work order will be superseded by leaf blowers. Unacceptable customer service. If I could give them zero stars, I would.

ACE hardware on John Tyler Highway is the most pleasant place to shop. As soon as you walk in you…read moreare greeted at least 2 times by someone who is eagerly willing to help you and answer any question you may have. When you are ready to check out there is a cashier named Ms Pat who may just actually be the happiest person on the planet. She is the epitome of kindness and graciousness. You would swear that have actually known her all your life. I HATE to physically shop, but I can go to this ACE everyday if I have to. Sorry Chic Fila there is one place that may have you beat in terms of customer service! (Ace on John Tyler in Williamsburg Virginia)

Selection of any other Lowe's. HOWEVER, horrible customer service. I mean associates walked past me…read morewhen you are loading ply wood, concrete, and shingles. All heavy things. Not once did they help me. They walk by on their phones, it's not like they were doing anything. The general Lowe's customer service experience across Lowe's is a problem. I mean you then ask for help and now I'm the burden?? Like you are on the clock. Managers need to get on this. This is sad. Also there are a lack of available dry wall carts and flat carts.

I bought a Kobalt 24v chainsaw for a gift and the person I bought it for wasn't able to use it. So…read moreI went to return it and they wouldn't take it back. It was brand new in the box never opened with the straps on it. I bought it on August 12 and brought it back on the 17th. They quoted a policy that items like this have to be returned in 48hrs. What are they crazy!!! I wasn't informed at the time of purchase nor was it stated on the receipt. This is the worst experience I've ever had at this store. They really didn't care , all they kept saying it's the policy. Well your policy sucks! And you've lost my business forever!!