Mosaic Solar is an honest, and upfront company. They explained everything at our first meeting - not hiding figures and costs or backtracking and denying things when we asked further questions. Mosaic sent expert and professional and knowledgeable people to our home for the first meeting. We got all our questions answered and if we had more questions through go the process they didn't hesitate to answer our questions. They explained the whole process from top to bottom - through the whole install and even afterward. read more

If I could leave no stars I would! This company has the worst customer service. Their call wait times are ridiculously long. They give you the option to put yourself on a "waitlist" so you won't have to stay on hold claiming they'll call you back. They will never call you back. If you could avoid purchasing a home with solar panels already on it from this company do yourself a favor and don't. They make it impossible to take over the financing from previous owner. read more

Mosaic - Total wait time for this call was 3.5 hours - Installment Loans Near Me - Oakland, California

Very easy process and fast too! Better financing to get qualified easily! Would definitely recommend! read more

Why can't I give them a zero? They have such shitty contract writers that I can't refinance my home. They put a lien on the panels, but lawyers reviewing it say it reads that it is on the home. DO NOT USE THEM. read more

Please not this company. You should go somewhere else. Tried to pay 5000 toward my principal and they added interest to it. The installer company is no longer in business with these crook now I don't have warranty for my solar system. In the photo you can see that I made a 5000 payment and I thought it would go toward my principal but interests was also added on read more

Mosaic - Installment Loans Near Me - Oakland, California

SCAM We got scammed by a door to door company that offered us three months of a free security system and we ended up with a home improvement loan from Mosaic. We never knew we even applied for a loan. The equipment is trashy and doesn't work, and now we are stuck with a loan for something we didn't intend on buying with fabricated shady signatures on handwritten "I decline my right to cancel" document. Do yourself a favor and STAY AWAY!!!! read more

Fast service, workers very polite. Inspection not yet passed, but my AC has been working, I only spend 1 day with out AC. read more

My aunt got a home improvement loan from Mosaic and when I noticed several negative marks on her credit history from Mosaic and a debt collector company (Concord), I informed my aunt. She kept insisting that she always paid on time and sometimes more than the minimum so one afternoon, I sat on my computer and created a worksheet detailing all transactions (interest, late charges, statement details, payment dates, amounts etc...) and to my surprise I realized 1) Her account had been sent to collections even though she had paid MORE than her current charges. All the negative marks on her credit has reduced her score by 80 points 2) Each month when the statement is sent, the due date is PRIOR to the statement date (wtf!!!) 3) Sometimes, two statements from two separate months have the same due date. Her Oct 22nd and Nov 22nd statements had a due date of Oct 15!! I'm happy to provide documentation. I've kept meticulous records of all of this and so far their agents have not been helpful Please avoid at all cost!! read more

Easy breezy process, great communication with customer service, great rates! This finance company was suggested by Will Wemmer of Empire Solar. He was right about easy and seamless it would be with Mosaic. I am definitely considering them for more future home improvement projects. read more

Absolute WORST customer experience I've had in my 60+rs of life. I open complaints and they close them with no response from the contractor when the complaint is about the contractor. No action has happened but the complaint has been closed. Regardless of the number of complaints closed nothing happens! RUN AS FAST AS YOU CAN FROM THIS COMPANY!!!!! Please file Complaints with your state Attorney GENERAL OFFICE. read more

I am a solar contractor and have been in business for 15 years. I have been referring our customers to Mosaic for over 5 years. We do not profit from our referrals, they are done in good faith to help our home owner customers. Mosaic recently charged my company 19% fees for two solar projects we completed that were quoted to us on 10/22/2022 to have 0% fees do to the interest rate being 6.99%. They claimed to have informed us via email of the upcoming changes. We did not receive the email nor did we agree to charge our customers a 19% fee for a 6.99% 12YR loan. This is a classic bait and switch tactic and they have now taken $12,264.04 of our hard earned money. Mosaic should be ashamed of themselves and are not an honest company to do business with. read more

Terrible and horrible in every way possible! Tried to purchase a home that had Mosaic solar on it.....the transaction was complete including 100% approval for the home mortgage. We only needed to complete the Solar Loan transfer and despite having good credit and income Mosaic would not approve the transfer....this process took several months (yes months), dozens of phone calls with no change in the outcome. We never ever were able to speak to a senior manager (was told they don't take phone calls). This caused us to lose the house because the solar lien has to be transferred. Not only did we not get the house, the person selling the house lost a deal, and he also lost the house he was purchasing. How is it even legal that they were able to completely able to prevent the transaction from closing? Stay very far away horrible horrible horrible terrible terrible terrible. read more

We have been reaching out for months, and still no response. We have called. Emailed and been placed on hold for hours trying to speak to a manager. They have lied and said my mom missed a payment. We emailed them proof that they received and cashed the check, no response. I keep calling, and they never have a response as to the numerous late fees, and lack of call backs. Do not ever get your solar anything from here...work company ever. read more

From the beginning of the sale to installation to the follow-up and start of the system, the Lumio/Mosaic team was very communicative and on time. Their team members were knowledgeable, kind, and respectful. We love our solar system and it looks sleek on the roof. I did not think I would like it because of how it looks, but you don't really see it after the first week. read more

The install process was great. Once I see the reverse meter process provide me with negative billing from the public utility I'll be extremely pleased. Just a word of advice: Shop lenders for an APR that might be more competitive than Mosaic. After the fact, I became aware that my hometown credit union would have financed this project for a couple points less than what Mosaic offered. I chose to pay my loan off prior to the energizing of my solar project but others may not chose or are unable to do so. read more

DO NOT get a loan with Mosaic. I went with Semper Solaris due to the fact they are a veteran owned company but unfortunately they sent me through mosaic for financing and Mosaic is unprofessional and unethical. I needed to speak with a manager and the customer service representative Alex would not transfer me and would not let me hold for a manager and after about 5 minutes of me asking to be transferred he hung up on me. The way they treat veterans who have served our country to fight for our freedom is appalling. My promotional period ended in July but I got no notification of the promotion ending and the only emails I received were telling me my first payment is due August 2nd. I was a few days late in making the final payment (since I thought it was due August I thought I was paying it off earlier than the actual due date) and Mosaic will NOT honor my request and they are making me pay approximately $3,300 in interest. I have pleaded with them asking in good faith to release me from paying the interest since I honestly thought my payment was due August 2024. My father is a veteran and the way they have handled this situation is so very sad. read more

This company sent my solar loan to collects over a year after my husband passed away claiming they where just informed of his death. Meanwhile I called them right away to have the contract switched to my name over a year ago and since then payments where taken out of my account automatically every single month. No warning no attempts to reach me just sent to a collection agency and placed a lien on my property. Also they charge a "daily service fee" which amounts to an extra thousand dollars a year. DO NOT USE THEM FOR A SOLAR LOAN!!!! read more

We're enjoying a "cool" summer thanks to our smooth, easy financing process with Mossaic for our new solar roof panels.

I am now making more energy than consuming. Great for carbon footprint and environment

Mosaic was working with Viridi construction and now my elderly mother has been scammed out of 26k. Thanks Mosiac, we tried calling and it was like talking to a wall. read more

All I needed was a hard copy of my contract showing the address to which the solar panels are attached. When you sign into your account, there is no mention as to where the solar panels are located. The support people were kind and courteous, but seem to lack the problem solving skills needed for this simple request. Why I had to waste 35 minutes on my second attempt to access my contract is beyond me. read more

**NEVER, I SAY NEVER GET SOLAR WITH THIS COMPANY** Customer service sucks, hands down SUCKS. I called from my cell phone and the person on the line put me on hold for 50 minutes. Good thing I was watching Netflix while I was on hold. I got mad so I called from another phone while my phone was still on hold. The other caller politely gave me the information I needed and transferred my call to another department. Guess what... I'm still on hold... Expect to be on HOLD...For a minimum of 50 minutes. Hey if they put you on HOLD, don' be surprised if they forget about you. My solution is to call again on another line and if they put you on hold on that line, you now have two phones on hold... Double the opportunity. You will be paying twice the AMOUNT if you stick with their payment plan! Yes, If you plan to go with Mosaic after all the payments you would have paid double. For example the solars cost 38,000 after 20 years of paying the payments, I would have paid 68,000. YEA think about that when you stick to these guys. I suggest getting it refinance with your home. ALL Title Companies know this company for being BAD! Yup, All of them. Just ask your near by title company about MOSAIC SOLAR and they would tell you how bad it is. Why all the BAD Reviews on GOOGLE, Yelp, BBB, and everything else? Because they don't help. Simple. It surprises me that their owners or managers of the company don't read what their CLIENTS have to say about them. I have read all these bad reviews on google, yelp and bbb and everything points the same. BAD CUSTOMER SERVICE. They take weeks just to get a lien lift. Things should be explained directly. If you're buying a HOME with MOSIAC... Run away, It's the worst. Headache for both the seller and the buyer. See, I never decided to go with Mosaic. There was a house I wanted to buy but in order to buy it I was suppose to take on the payments for the solar. Worst decision of my life! I REPEAT WORST DECISION of MY LIFE. I suggest talking with the the realtor telling him NO. If you're selling a HOME and you're wanting BUYERS to take on the payment plan read this. How dare you ruin someone else's life! You should sell the home with the PANELS and DONE! But if you must, Call the seller and get him on three way with Mosaic. Tell them you want to settle this transfer once and for all. Once on the line, Mosiac has no excuse to say " We need to speak with the buyer" or " We need to speak with the Seller" read more

Easy application process and Great Customer Service. Communication during the process was excellent.

Worst experience yet with a solar company! I am an agent for a seller transferring a loan to the new buyer. I have done solar transfers many times. I cannot even begin tell you just how inept the process has been so far with Mosaic. Never have I ever had a worse experience transferring a solar loan. My advice? Mosaic? Don't do it. You will regret it. Pretty much one or two employees know what they are doing, but most do not. If you email them what they ask for they will reply with a different case number...BUT you definitely want to get just one case number, otherwise you are truly f***ed. Today they called both me and my co listing agent to congratulate us on our purchase of the solar that we are actually selling for the seller. It's gotten completely ridiculous just how lame this has been. Every day it gets worse. Good luck to you if you decide to go with this company. Truly. Good luck. read more

Angel (the person who answers reviews and messages on Yelp) and Anthony (in the loan department) are literally the ONLY 2 people who deserve a pay check. In fact, they both should get a raise because they're the only ones who do their job and have any customer service skills. The reason my review is still one star, is because of the lengths I had to go to in order to FINALLY (in the eleventh hour) get my issue resolved. We almost lost our buyer, and it was because of the lack of follow through done by anyone at Mosaic. Once Angel and Anthony were involved, the loan was transferred to our buyer finally with no problem. Unfortunately, there is no direct line to neither Angel or Anthony, so I definitely wouldn't take my chances on this company ever again. But seriously, Angel and Anthony deserve recognition and they both should teach a customer service class to every other employee at that company because they're the only ones there who know how to treat customers. read more

worse company ever. and I would give them zero stars if I could. they are charging us for a service that does not work and never has. and they contact us up to 3 times a month to pay our bill ( and we have paid every month. Very upset with this company. would never recommend it. they do not care at all about their customers. read more

They mislead loan transfer information. Don't trust what they tell you. Get it in writing!!!

I wish I could give 0 stars, the customer service SUCKS. They are a complete mess and they have no idea what they are doing! I just sold my house and transferred the loan to the new owner, Mosaic told me my loan was transferred and we were all good. Turns out by telling us we are all done they really meant they needed one more thing for the transfer to be completed but we were supposed to call them and find that out. No one contacted us after telling us the transfer was done to let us know they needed one more thing, they just charged us on the card they kept on file. My realtor and the title company both have said this is the absolute worst loan company they have ever worked with the employees don't know why the heck is going on 90% of the time. AVOID THIS TRASH COMPANY AT ALL COSTS! read more

All of the people I dealt with were professional, polite and pleasant. The only other places I found similar service were at owner owned businesses such as at credit unions and USAA insurance company. When there was a glitch on the service they fixed it promptly and satisfactorily. Good people to deal with. read more

Just purchased solar panels for our new home. The loan process through Mosaic was quite simple and easy, Mosaic kept me updated (email) on loan process and approval. Great customer service!! read more

Mosaic made it very simple to apply and the response time is fairly quick. They helped us get the financing we needed for our newest project. read more

Still waiting to complete my loan transfer. It has been 17 business days (M-F). Just waiting on the Engineers to "release the feature".... for some odd reason they just can't do that on a daily basis? They're still working in batches. We have the technology to do that now , incase you haven't heard (e.g DocuSign,Apple Pay, PayPal etc.) I saw that you can even buy a car online, and they will deliver the same day. In the meantime... my weekly fees have been accruing, and I can't close on the house I'm purchasing. THANK YOU, I love wasting money! Here are some favorite excuses when I call: 1. He's away from his desk (that's their go to) . 2. He's on his lunch break 3. He's on break ( this is ten minutes after he should've returned from lunch) 4. They're in a meeting. 5. They're traveling ( which may be true... possibly to and from his numerous breaks and meetings) Sometimes I've called to leave a message to call me back at his convenience, knowing that he is not at his desk, just to save the person from having to put me on hold. To ANGEL R... it's seems like you're the only one responding to customers. And no, I am not going to send you a private message with the details. Looking at the reviews, I am not the only customer waiting... take care of everyone immediately please. I will write again on Monday. Please prove me wrong, have a good day. read more

I am writing to document the last chapter in this loan saga. As others have mentioned, you must allow a LOT of time to pass with Mosaic if your pay-off or loan transfer is done in the process of selling your home. Well, our home sold on May 1, 2019, and the Mosaic loan was paid in full through escrow. I did not receive a notification from Mosaic that it was paid. The credit-reporting bureaus have not received notice. In fact, they have not received any loan updates from Mosaic since December, 2018! Other reviewers here have mentioned a similar experience. Months expire before customers' solar loan pay-offs are sent to the credit bureaus. The customary window is 30 days. I emailed a detailed letter this morning to loanservicing@joinmosaic.com. I will report back if I get a response, and upgrade my view accordingly. Loan 5682 read more

Excellent finance company! Professional and easy ro work with! I used Mosaic to get my solar system and so far, I love it!

They took a lot of shady deals from Solar Titan. I really got screwed by them with a solar system that never worked to this day never worked. And I was told by solar Titan and one of the Mosaic crew said I will not have to pay a dime until I was solar panels were up and running correctly. I called and talked to everyone I thought I needed to talk to to make sure of this because I didn't want to get a lemon and pay out the nose. And to my demise solar Titan is under scrutiny and lawsuit from Tennessee and Kentucky the state of. Mosaic is also been known to take shady deals from other companies and this is one of them. So unless I really want to ruin my excellent credit I have to continue paying for nothing so here goes $30,000 and I hope they choke on it. read more

NIGHTMARE! This Unethical company need to be investigated. They are acting illegally and will be sued. Case numbers means nothing! You will never get anyone on the phone that can help. They will not transfer loans, even though it's in their CONTRACT, the sellers lied to and held hostage! I will make sure my 80,000 colleagues hear about them... I JUST GOT THE SAME AUTOMATED MESSAGE AS THE REST OF YOU... LOL!!! read more

Awesome Company ! They have great customer service and are very professional! They made the experience very easy!

I cant even rate them. I will try to be short.. alot of the reviews are very accurate.. poor customer service.. I had 2 people hang up on me and claim internet connection.. One lady told me that she was in the carribean. So the customer service is outsourced to island folks and they set them up to talk to us because they KNOW they stealing from people. I have an approved loan for refinance. The bank has even said Mosaic won't answer them. They have put a lien on my house for the panels. I AM NOT DELINQUENT... AND I AM NOT SELLING MY HOUSE... Mosaic won't do a lien release unless I pay the panels off completely.. so basically I can do anything to MY house unless I give them $64K.. The basically holding a gun to my head saying YOU GONNA GIVE US THE MONEY!! #1 I didn't know it was lien on my house until now.. so I was told it was in my contract but my contract was through Freedom Forever. Then I was told that the temporary lien release policy was changed in fall of 2023.. Well, I didn't sign that contract or get that policy update and for the record my panels are almost 3 years old.. So, IF it was in my original contract that contract had lien release clause...I had my panels before the policy change that I didn't sign nor did they send me any policy change info. Also, why is their a lien release prompt on the automated system if they won't release anyone's property... I need legal help... if anyone has gotten help or filed a suit please let me know because this is ridiculous.. read more

The whole experience was very stress free & everything was completed very quickly, highly recommend

We are a solar company located in Colorado and we have been in business since 1979. Mosaic is by far the worst financial institute we have done business with. Their customer service and follow up is terrible. What they promise vs what they deliver are night and day. Stay far away from Mosaic if at all possible. read more