First of all, i had a loan back in 2020 and it paid off. So i got this letter showing that I'm pre-approved for up to $15,000. So i said ok. I didn't ask for the full amount just $7,000. Filed out the questionaire and it said "Congratulations you've been approved" they asked me to upload some documents and then they world call me of missing anything. I spoke to a representative named Patrick. I've spoken to him many times when they call to ask if i need a loan. When Patrick came back on the phone he told me. "SORRY WE CAN'T HELP YOU AT THIS TIME" Then don't tell me I'm approved! What a fricken waste of time!!!!! read more

do not every go to these people for a loan they are prejudge!! they wouldn't even except my nevada marriage certificate (license) saying it's not valid. my license signed by state legal representatives, judges, ministry and witnesses but she, nancy, still would not except, because it's all lies. they are stealing our information and selling it to who ever, the highest bidder. we don't know, just that i can't get a loan because i got married in nevada, 30 years ago. they are crooks and lyers, do not deal with these people, they are prejudge, especially nancy. read more

was approved for a loan .but because my social security card was missing a suffix..(sr)...my loan was held up .until i can produce a social security card that has (sr) included with my legal name od jared leonardi butler sr.....this is ridiculous if my social security number is correct what does the suffix sr prove..or disprove unreal.. didn't notify me until the morning i was to come in and pick up the loan...the manager approved me via phone and email..then tells me the day i was to pick up the loan..that my social security card had to have the (sr ) on my social security card..jared leonardi butler (sr )..jared leonardi butler..what is the difference if the social numbers are exactly the same..⁉ now i have to wait to receive a new social security with the (sr.) on it to complete my loan ..the auto repairs have already been completed... i've had an account with one main financial for three years.. never missed a payment..and now because my social security card was missing a (sr.) my new loan is being held up until i'm issued a new card.. I'M A 73 YEAR OLD RETIRED TEACHER...I THINK A LITTLE LENIENCY IS DUE HERE... read more

I decided very recently to get a loan to consolidate my debt and to pay off my credit cards. I received the most positive response from One Main Financial, a pubic-held company who is traded on NYSE. I spoke with Vernisha in one of their central office who pre-approved my loan. I decided to pay a visit to their local office in Alameda, California. I spoke with Patrick very briefly prior to my visit in their Alameda office. He is very polite and helpful and new. Yet, he works hard and asks questions from his co-worker Nancy who is very helpful. He also receives guidance from the manager of this office, Britney. Britney is so knowledgeable, so helpful and so very nice! I was most impressed with the speed they work and their attention to detail. They helped me to finish the entire loan process within a couple of hours. I was funded the next day! I have the very positive impression that under Britney's leadership, that office does well for people who have urgent or necessary needs to acquire a loan (they are not cheap!) and are capable to pay. They really are a nice & capable group of people. Thank you Britney, Patrick and Nancy!!! FROM: Caroline H. read more

First off they used a 3rd party company to confirm how much I make, which they were way off, then they wouldn't allow me to send my pay stub to prove what they had was wrong until I threatened to give them a bad review. After I sent the pay stub they still said I did not make enough money. Kinda curious how much is enough to get approved. I can't compare them to anyone else, but what I can say is they suck and I would never recommend them to anyone. read more

Creditkarma.com said I was pre-approved fpr $6,200 (I know that's not guaranteed). Then I actually applied with Onemain Financial, got the hard inquiry and was approved for $4,000. After submitting all the documents they asked for, no one called; So I called and followed up the next day. Jacob said that unfortunately I was only actually approved for $2,500 and they still needed to use my $7500 car for collateral. I figured it was a mistake and asked him to talk to Kim, the manager, and get back to me because I needed the $4k or more for my dogs surgery. No one called for 2 days, so I followed up again. This time a different lady answered, she asked for my name and social and told me she couldn't find my application. Then finally she asked for my phone number and somehow found my app. After all that... She told me I was not approved after all. DO NOT RECOMMEND. DON'T WASTE YOUR TIME APPLYING OR GOING INTO THE VANCOUVER WA BRANCH read more

Was lied to, time wasted, submitted informations repeatedly because they were disorganized and unprofessional. Shady business practices. Deceitful and will waste your time and outright lie to you. read more

If you are considering a personal loan, need money quick, have a fair/average credit score, along with a checking account, and can produce a couple pay check stubs... chances are you'll be approved by One Main. The other positive reviews you've read about their customer service are true... They really are outstanding! (What I mean by 'Quick') I applied for a loan online by answering a few questions about the loan amount, and my income. I uploaded documentation (my ID and my Pay Stubs) and was contacted the following day by Pam G. from the San Leandro Branch. She's awesome by the way, and makes things happen! Ask for her, you won't be disappointed. She asked me specific questions related to my debt to income ratio such as rent, auto payment, gas, insurance and the like. They'll also ask why you need the loan. Within hours after getting off of the phone, I received a call back informing me that I was approved for $5K. I went to the branch location, signed some docs and the money was in my checking account the following day. (What I mean by 'Fair/Average Credit') One Main uses Vantage 3.0 to check your credit score. I'm around 650 with fairly new lines of credit which are all in good standing with flawless payment history and I have under 20% credit utilization. These were all factors during the approval process. So, give One Main a try. My experience thus far has been excellent. Hope my review helps you out. Best of luck. read more

I received an offer letter from one main financial in the mail pre approving me for 10k @ 10% interest. However, once I got on the phone with the local office I quickly realized that their sales strategy was a clear bait and switch. I find this sales strategy to be highly unethical, and I have no intention of ever working with a company that utilizes this strategy. read more

this place gets a negative 5 stars, don't ever get a loan from these people, complete rip off. i repeat do not get a loan, i had a great credit score once before above 720,these people enjoy ruining lives. some how it sounds to good to be true. i was looking for a great loan in 2018 i thought at the time the rates were low but some how these people got me in a 36% loan. do the math $221.00 a month from april 18 to now i should almost be done with this loan, they said i still owe another $4,200. they are doing fraud and they should go to jail for what they are doing read more

If I could select 1/2 star that would be the rating for this business. Yesterday 7/7/2022, I had a 9:00 AM appointment with Douglas ( ALAMEDA, CA LOCATION) to submit an application and documents. Douglas was not there for the appointment. The rude representative that was present stated that he did not know when he would be there. I regret wasting my time and gas going to this business. read more

Ryan in this office is the rudest person I've ever dealt with. I believe he intentionally omitted information and caused this to go horribly for me. Run! read more

Went to pay my bill today which was due yesterday and they were closed and the Latino dude name Douglas who sounds like a woman going to try and give me advice on when I should have paid my bill. I ain't ask him for his advice and his rudeness, I am always on time. Need to mind your own business, you don't get paid to be in my business your job is to answer phones stupid bitch. read more

My wife called and got us approved for a $6,000 unsecured loan when we got there they wanted collateral so I put my car up for collateral we never did get a title with their name on it when we went to pay it off they said I have to refile for a new title Laura was very rude to my wife about the whole situation we paid it off early and I think that's why they were mad and didn't like it I will never do business with these people again very unprofessional and rude never said thank you for your business nothing unbelievable read more

The agent said to me "feel free to leave a bad review." So here I am. Be aware of this company, because they are trying to screw you up during covid 19. I submitted the income report to them, first the agent said the part of my income is "too new", so he didn't ask me to submit that part of my income at all. Then the agent asked me to submit the child support document(court doc) and bank statements, he rejected the loan application because he said " it didn't say "child support" next to the wire-in transfer. Be aware of that, you can't prove your child support through court doc but a line of description on the wire-in transfer will do. read more

False advertisement and information. Junior went through the whole process with me, he actually made me add the company as a lien holder and told me that my current car loan is under a different company but I told him that the information is right there. He made me go through a whole week of verifications and process which I provided to them. They ran my credit and I got approved. Junior told me that my application was declined because they could not verify my car loan with Carvana. I spoke with his manager Kevin and he told me something different. They are scammers! Do not go to this company. All they will do is run your credit and mess it up and then waste your time! I do not recommend them. I will filing a complaint with the Better Business Bureau. Think before you start any type of work with this company. read more

This is a predatory lender Loan sharks and when asked for a payoff amount, it was more than the balance that I owed. I asked how that was possible and they stated added fees. They also said my loan was modified when they had offered me more money and change my payment date. I was never told of extra fees if you wanted to pay it off. I guess that is why it says in your online account that balance may not be your payoff amount. I was never explained thoroughly about unknown fees and that none of my interest would be given back. Also, they tell you in order to get a loan, they will need to debit your bank account on a certain day each month. What they don't tell you is that it is better to pay ahead of your payment date, in order to take off the most interest. They hold this bit of info along with your interest. I was so mad that I let a couple of bills go and took my last dime to pay off the loan. They are the biggest crooks. Unless it is a life or death, find another option. Run to the nearest Regional Finance, where you will be treated respectfully from the start. read more

Pamela Griffen was the agent that assisted me and provided me with a high level of service. She was polite and made my loan process smooth and easy. Pamela us very knowledgeable and I recommend her highly! read more

I've been a customer here for many years! This time around, I had the pleasure of working with Pamela Griffin. She was super friendly from the first phone call. Extremely helpful and understanding, that sometimes, life circumstances can get in the way. If you are in need of a loan, call and ask for Pamela! read more

Be careful. You will end up paying 3 times the amount of your loan. This is like a legal thief company that profits from your need. If you take a loan from them, you will end up going to work for weeks, months just to pass your money to them. Stay away. Get a loan from friends or family. read more

They deduct different amounts from different accounts on different days and charge for insurance even though we have insurance with a different company. What a terrible business they are! read more

One Main Financial is heavy into advertising to you once you become a customer. This wouldn't be so bad if the services for this corporation were not, so location based. For the past 30 days, they have automatically drafted my payments from an old account twice after I have changed the payment information. This in spite of me proactively going online and changing the account information. While the company allows you to perform account payment modifications for some reason this payment modification doesn't replace what the company has in their system. Please understand, when you log into your account, you can see the changed payment information, but the company continued to pull money from the old account. I'm very confused as to why a company provides the means to accomplish responsible payment and account modification but doesn't allow the information to replace the previous payment information. I was informed by a Clinton Maryland Branch representative that modifications to the account could only be done by the branch. This further confused me, so I asked, why does the website allow you to change the payment information if it doesn't take until you change this information through the local branch? The representative had no idea why the company allows that option but doesn't apply it. He then told me I had to come into the branch to fill out a form. At this point, I'm becoming frustrated, in the world of technology, why is this company still operating in the stone-age of business. I asked why there is not an online form or perhaps I could send you a canceled check. The representative then accepted the canceled check suggestion. I emailed the canceled check, and he never replied, another Clinton Branch Representative reached out to me a few days to apologize and make the corrective adjustments to the account for payments. Needless to say this morning I awake to another overdraft action on my old account. This is now twice this company has failed to change this information for account payments properly, their technology seems is ineffective, One Main Financial is not a green-initiative company as they rely on paper forms but fail to include information on this process on their website. I would NOT recommend this company through any branch; although they advertise as a company, they operate like a mom-and-pop store. As they are location specific and their website is only effective in telling you if you've paid or if you have missed a payment. Simply put, if the website options are not directly modifying the account and associated actions then what is the purpose of having those options without explanation to the customer? This company should reimburse the fees I have incurred due to their ineffective processes. I will update this review after/if I hear back from someone. This company is not very responsive or organized after you become a customer. read more

RUN. This company is nothing but bad news. I didn't take out my loan with them, but the acquired the loan from another lender. I had an 18k credit line and nearly 20 years of never missing a payment. I should have done my research on this company, but I didn't. After pulling out a couple thousand for a home repair, I setup automatic payments with them. Unfortunately for me, automatic payments have to be renewed annually with One Main, and sadly I missed a payment when I forgot to renew the automatic payment after one year. Does One Main bother to say anything? Nope. They closed the account for delinquent payment and put a negative entry into my credit report. I know of no other lender that would behave in such a way, and I would never do business with such a lender. Even if you think they are your best hope for a loan, look elsewhere. read more

I have had loans with One Main for several years. I wanted to consolidate my loans at a lower APR. The process took several days as I had questions and was busy. During this time Billy at the Glendale CA branch would pick up or return my call same day. After closing the loan, I had a question about my first payment amount. I called 3 times in a week, always well before the branch closed. No one picked up, always a voice mail. I went on line and found their 800 main number. That person was indeed able to answer my questions and my first payment was larger than I thought it would be. In fairness, it was probably in the document I signed but I specifically asked what my first payment would be to Billy and it was not that amount. Bottom line, they're happy to help you to make money but the follow up was horrible. read more

I never had a transaction go so smoothly and quickly. Filled app online, a phone call quickly followed and received financing in 3 days Thank you so much! read more

Pamela is wonderful! She made the process extremely smooth and simple. It's definitely a HUGE plus when you are treated with exceptional customer service and professionalism. Thank You Pamela! read more

Let me just say that I can't say enough great things about One Main Financial and the service that I received from Pamela Griffin. She was sooooo thorough, friendly and efficient with getting my loan funded. It helped me during a month where things were tight and it really took the stress off my shoulders. Pamela is so personable and made a stressful time such a relief. Their rates are great and I would HIGHLY recommend their service to all! Bonus if you get Pamela as your agent! I'll definitely be a return customer!!! Thanks so much for all you do:) read more

I went in to inquire about a loan and was greeted by Pamela who was very accommodating, explain and provide options for my needs. I went and closed a loan with them thanks to Pamela who walked me through the process. read more

Pamela & Jessica were a great help...Got my loan done quickly and efficiently. They office is super friendly and makes a stressful process fun...Thanks for everything!!! read more

I took out a loan with one main Financial and they help me out a lot the process was fast and easy. The only bad thing is that if you try and change your billing date they add interest to your loan. I think that's very unfair they do that. I did not go thru with changing my billing date. read more

I went to get a loan. I got it. Douglas failed to tell me about late fees and he told my payments were 160 not 162. After being charged $10 late fees while always paying on time the branch manager explained i was 2 short monthly and she waived two late fees out 7 i was owed. I let it go. After the pandemic i informed of my situation after they called me daily multiple tomes a day. I still paid my account. I asked them why they were still charging late fees to ppl splitting their payment during a pandemic where we lost jobs and gov wasnt helping or if they had anything in place for those customers. Fast forward today. Douglas gets all mad and takes it personal when j go to change my contact info after realizing they arent willing to help. (No point in them calling and emailing me or me paying when they arent helping and i cant afford it) after getting off the phone Douglas calls me back and says I cant make changes without signing a form (lie 1) i come down there to talk to branch manager About my situation again, im angry and frustrated but i didnt cuss her out. I leave. I realize i forgot to sign thw papers. Upon coming back shes said i csnt come in, im like i just need to sign the papers. She goes we can email you. I call customer service they say it cant be emailed. I tell her shes lying but i do not have to come in just bring the paper out ill sign it and go. She goes points to cops saying they're here you better go. I say no because i did nothing wrong but you called the cops lying on me, like a karen so good luck to you. Cops tell me she called saying i was waiting to harm them when they got off work and they never called me. I show cops my call log and explain he called me back told me to come down and hung up in my face. Manager admits they was made i was changing my contact info bc me and the cops catch their lie. At the end cops themselves tell me i should call customer service and their HR to report them bc it was obvious they called to file a false report and cause harm to a black person using the police. This was the first time engaging in such a situation, i've dealt with racism, but never had someone lie on me to the cops blatantly. I thank god the cops was patience, listened and that i could articulate myself correctly bc their racist bad attitudes could have cost me my life. I am currently reaching out to higher ups on linked in, twitter, making a report with APD captain and speaking with a lawyer due to this incident. Black people please use a different branch until these two are removed. It's unfortunate we still have to deal with this. read more

I love this place if any need help will consolidating bills please go to Pamela. Pamela really care and she can relate to your needs. And she will even save you money in your pocket book. read more

I absolutely LOVE this branch! They helped me with the whole loan process and the staff is very friendly! They will continue to have my business! read more

liars. They say you are approved just need to provide proof of income then when you call them they turn you down. Just like the banks, so if you can get a bank loan, go for it why pay One main financial more for the same loan and if you can't get a bank loan don't expect to get one here. read more

By all means necessary please avoid this institution. Biggest mistake ever! The percentage rates are out of this world, doesn't matter if you pay three times the amount of the original loan; the payoff continues to be out of reach. This is worse than a loan shark. This place really needs to be investigated for its lending practices. I was in a tough spot when I took the loan, I should have asked more questions and read the fine print. Now I'm paying dearly, sadly I have already paid the loan two times over and still owe over have of the original loan. Figure that one out! Please stay away! read more

I went to One Main not really expecting the quality of service I received from Jessica. She was extremely knowledgeable regarding the type of loan I was requesting. She was able to answer all my questions and was very patient. I would recommend her to all my friends and family. If you want someone that really cares about your situation and wants to see you leave satisfied go to Jessica. I will definitely come to her again. Desiree read more

I wanted to take a moment to praise Pamela at One Main. She is vey professional and goes out of her way to be helpful. If you're feeling stressed out and need a boost financially, she's the one to see. Efficient and friendly. read more

Z.E.R.O star for them.Fill out an application online and next day someone called me asking about my 2 cars information and blah blah blah then he said after i wasn't approve,,,Whaaaat?i wasted my time talking to this scumbag...He should have said right away that i wasn't approve..carnapper or what???well anyway,i will never recommend this place. read more

I filled out an online application for a personal loan and the following day received THIRTEEN phone calls from this location starting at 6:15am on a Saturday. This is plain harassment. If you google "one main financial phone calls" you will see that phone harassment and verbal harassment are regular practice for them. If they are already harassing me before I even have an account with them, why would I EVER trust them as a lender? A$$HOLES and SCAM ARTISTS. read more

Pamela Griffin is a miracle worker!! She is professional and gets things done. Very positive experience every time I deal with Pamela.