First time in this branch. I do NOT exaggerate when I say the line LITERALLY did not move for 14…read moreminutes with only 2 tellers serving customers with long transactions. Though I asked for another teller to open, I was told there are no other tellers availasble and that they're "working on it." How so? What does "working on it" mean? The staff is friendly and professional, so an extra star for that.

I've used the ATM here once out of four attempts to do so. It is the closest bank to my place. This…read morebranch has been closed during posted hours multiple times. I suggest calling ahead or avoiding entirely. Today, ATM is out of order again and the branch is 'unexpectedly closed'. Several missed UPS notices peppered the front door so I suspect they've been shut for a week or so. Will they ever return? Unknown.

This is a pretty decent bank. I think the bad points are the location and the fact that they aren't…read moreopen on Saturdays. The staff the is very professional, but I wanted to shine a light on one person who definitely goes above and beyond to provide EXCELLENT service. That person is Romero. Anytime I come in this bank, he is always fielding a lot of situations that call for "Out of the box" thinking, a very professional and proactive attitude and 5 star service. He always speaks to you from an understanding level and it more than willing to assist with what ever you need. He has always been very courteous to me and my mother and she really loves the way he makes her feel like a valued customer. Kudos to the entire staff there, but Romero........ DEFINITELY A SHINING EXAMPLE. Give that man a raise!

As I have primarily used this branch after hours & often deposit cash, I can no longer access the…read moreATM to make deposits since Chase has decided to close the vestibule at 8pm There should be another possibility to deposit cash safely without driving out of my way to Berkeley or El Cerritos Looking for a new bank

Whoa! What an amazing service. Angie, Laura and Sera is such lovely people. With their happy…read morepersonalities they provided the best service experience I ever had at any bank branch. Y'all should come here to visit for the best service experience ever.

I applied for an auto loan for the first time. Although this Oakland Provident branch is not my…read moremain branch, Brenda Stewart went above and beyond to help me through this process while my home branch gave up. Brenda proved to be patient, positive, and resourceful throughout the whole process. I'm very happy with my car, my payments, and affordable warranty. After being a provident member for 20 years, I almost gave up but Brenda Stewart reassured me that Provident Oakland branch is capable of excellent customer service. Thank you.

One star for Wells Fargo customer experience and procedures. It's clear the associates are…read morestretched this in this location. In order to close an account on behalf of a family member, I had to spend several hours in this branch, and on hold with Wells Fargo. I had three appointments, none of which started on time. Alejandra earned the extra stars at this location, as she there at the branch was on hold with me and did her best to expedite where possible. I had to deal with a personal banker in order to move some accounts around. Though I would not recommend Wells Fargo due to their inconsistent requirements through my process, I wanted to give Alejandra credit for helping me and my family out. Thank you.

Listen the only reason I'm still will wf is because I've already been banking with them since I was…read morea kid. Other than that they suck. Data leaks all the time, interpreters are rarely available for Vietnamese speakers and if you want to cash anything with a teller ? LOL expect to at least wait a minimum of 45-60 minutes each time. Why is it every time I go to one of their branches they have a room full of employees but one teller and a line of over 10 people ? That's doesn't seem efficient nor effective. Extremely disappointing. Bank with chase and thank me later I don't blame the teller she was doing the best she could I blame management

Working with Mejgan was an absolute pleasure. She was professional, efficient, and made a complex…read morefinancial process feel straightforward and stress-free. Thank you, Mejgan!

My wife and I have been members of this credit union for decades, having generally positive…read moreexperiences. Then Berkeley changed the street, eliminating virtually all parking, which was not the fault of 1st United. But 1st United abandoned their Berkeley clientele by closing the branch in mid-2025, flatly stating that folks should use the Oakland branch. Bad business; ready to move my money...

There's is never a moment you can come in and not take less than 15 minutes for anything. There's…read moreare never more than 2 tellers working. They are so under staffed. Even at the banker side you can't even ask a question because no one is ever to help it's the worst!

If I could give it a negative 0- I would the worst bank ever the manager at that branch needs to…read moremanage the facility better they make their own rules open and close when they feel like what bank closes for lunch for and hour runs out of money at the windows and the manager he is a Prejudice jerk he was helping me until he stop to yell at some lady next to me that was getting helped by another teller no excuse me nothing I just request to close my accounts , they also never have a full staff you have to wait in line for a long time just to make a deposit or cash your check the manager who was assisting me you can't even understand what he was saying. maybe because he was listing to the other lady complaining about him also They just need to close that branch. It sucks big time.

Got a document notarized…read more Easy appointment online, walked in and got I done. Easy peasy.

I am no longer a customer of WFB due to their unethical business practices and have been a victim…read moreof same recently. I got a letter from them saying that they had signed me up for Identity Theft Protection product that I never signed up for - got two letters so they signed me up for this twice and they are going to reimburse me for the costs of this. I was supposed to receive the payments in January 2024 but have not yet and when I call to follow up the payments are still pending. So they cannot even make restitution in a timely manner. I am glad I switched from this bank. I am usually a very low key customer and had banked with them for years but this signing people up for products that they do not want is totally unethical and a really poor business practice. It is dishonest. About this branch though - I alway got good service here and the people are really nice so I will add stars for that. The tellers here are really nice. I am adding a star for the people who work in this branch.

I was formerly with B of A in Orinda which finally closed (March 2022) (shocked it lasted that…read morelong!). The service @ that branch was so substandard, it made the DMV look like a bunch of rocket scientists by comparison. So, bc Orinda branch closed, I had to move my security box contents from Orinda to this College Ave branch (OK, didn't hafta but elected to do so for ease in a pinch). The B of A fellow (Asian American) who helped me do this (sorry! his name escapes me) was 100% efficient, service-oriented, positive, helpful, & gave me his undivided attention. Made it all happen in a Snap! Wait - Is this B of A? I was astonished by the customer service!! So far above and beyond what I was accustomed to at the Orinda branch. A couple of weeks later (today) I had a cashiers' check SNAFU. Beautiful African American teller was on it. She resolved the problem in the blink of an eye. Checked with supervisor to make sure this was good. Supervisor gave thumbs up. Wait, what?! Is this B of A??? After so many years of hating on (Orinda) B of A, I have to say my experience with this branch has been stellar. Plus I love the free parking lot . This branch has it going on (their peeps are well-trained and seem to have great Mgmt support) and so I recommend you check it out. Word to the wise: for your first encounter, regardless of the transaction, I recommend making an appointment - tell them you're new to the branch and would like to have personalized service. Get ready to write your 5-star review. I never ever thought I'd write these words, but here goes: Thanks B of A College Ave for your fantastic service. Your superstar staff is amazing!

Horrrrrribly slow. One person working for 13 people in line. Yuck. Who else works here? Anyone?!?read more

Date: 8/8/2025 Time: 2:45 PM 74° Warm…read more My sister and I are two disabled senior citizens in our 70's, waiting for a bank employee to assist us. We sat and waited for more than 30 minutes, only to have a young lady and her mom come in after us and got help by the bank employee. What happened was terrible and poor customer service, resulting in my lowering to a one star. I left a few choice and profane words loud enough for them to hear me. Yes, I was ticked off, and as some folks with ghetto attitude would say, hell to the naw. When my account matures in January 2026, I will be there to close my account and take my business elsewhere.

Not friendly to seniors at all. No patience and the customers are there for trouble! Horribleread more

Although I was not able make my appointment online, and when I walked in, i had to schedule for…read morethe upcoming week. When I finally was able to open another Chase account (Fiduciary this this time), The staff was friendly and professional. It was well worth the wait.

Been a customer since Great Western to Washington Mutual to present, Chase over 50years!!…read moreSeveral Oakland locations have been closed through the years. I like my Alameda branch and very familiar with the staff. Love my personal private banker. Times and procedures have changed through modern technology. Don't like dealing with kisoch, prefer person to person contact.