I've used the ATM here once out of four attempts to do so. It is the closest bank to my place. This…read morebranch has been closed during posted hours multiple times. I suggest calling ahead or avoiding entirely. Today, ATM is out of order again and the branch is 'unexpectedly closed'. Several missed UPS notices peppered the front door so I suspect they've been shut for a week or so. Will they ever return? Unknown.

I have multiple business accounts opened here and the overall service they provide has been nothing…read morebut mediocre. Over two years I have seen numerous managers, financial "experts" come and go, and the impressions they made are: Lack of patience--when you ask questions, you will see the rolling eyes, shrugging off shoulders, etc. Abrupt language--sometimes very condescending maybe due to many staff here apparently coming from non-English speaking regions. Indifference of the organization--as I expressed frustration over long waiting and little accomplishing, "it is your money, take it to other banks. It does not affect me or here". I will never stop by here again.

As I have primarily used this branch after hours & often deposit cash, I can no longer access the…read moreATM to make deposits since Chase has decided to close the vestibule at 8pm There should be another possibility to deposit cash safely without driving out of my way to Berkeley or El Cerritos Looking for a new bank

Our experienced is pretty much on theme with other customers and that's very unfortunate. We had an…read moreappointment at 2:30 and at first waited 10 mins since the banker Xcyl was helping another customer (this time overlapped with our confirmed appointment). We were only acknowledged by one of the tellers who then communicated with us that Xcyl had another call that was being prioritized and that we would have to wait another 20 mins to be helped. This is completely unacceptable and bad customer service. The only reason why I'm giving two stars is the teller who was kind enough to communicate with us about what was going on. We will not be returning to this location, but Chase please get it together.

I applied for an auto loan for the first time. Although this Oakland Provident branch is not my…read moremain branch, Brenda Stewart went above and beyond to help me through this process while my home branch gave up. Brenda proved to be patient, positive, and resourceful throughout the whole process. I'm very happy with my car, my payments, and affordable warranty. After being a provident member for 20 years, I almost gave up but Brenda Stewart reassured me that Provident Oakland branch is capable of excellent customer service. Thank you.

I was so happy when I opened my account with Provident Credit Union. I was always treated so well…read more- the manager used to come out and greet me when I came into the bank. That was a long time ago. That branch burned down and I haven't seen those people since that happened. It took them years to open another branch in Oakland. Fast forward to now. I am so disappointed with this credit union, I will be closing my account next week and moving on. The first thing they started doing wrong was instead of depositing my Social Security check on a Wednesday, they started holding it until Friday. I called to find out why and I was told "We have two days to deposit it and we'll do it when we are ready." Then I was scammed. I went into the credit union to talk about it and I was assured they had "got it all" and I wouldn't be losing ANY money. I was so happy! But that night at midnight, I saw two items clear for a total of $1,200. At the urging of a credit union employee, I filed papers for fraud. She had PROMISED me nothing was going to clear from my account, and yet $1,200 was gone! Shortly thereafter, I received a letter saying there was NO FRAUD and if I wanted to dispute it I should call a number and speak with Julio. I called and I called and I called - but Julio was always "gone for the day," "He just stepped out for lunch," "He's on a break." I left messages and called again and again - but Julio never returned my call and was never in his office. I spoke to other people who said "This isn't right" and they were going to try to help me - in the end I got a letter saying they had stopped a payment on a check from earlier in the year - which I called and said was not necessary (but they did it anyway). That is the ONLY communication I have gotten from Provident. I did call and spoke with a few women who took my call - one said "You need to get that money back!" Both women were very considerate and horrified by what I reported - but then NOTHING happened. Obviously they are not concerned with me. I admit I do not have a lot of money in their bank - so I have little power. But I DO know a lot of people with a lot of money who are banking at Provident because of me. I am letting them know how I was treated and they are not going to stay with Provident because of this. I don't like this one bit - it is a huge hassle to close my account and start over somewhere else. But I don't like the way I have been treated. The tellers are all very efficient and friendly. But management does not treat me like I'm worth anything. That $1,200 was a lot of money to me. So I'll be leaving Provident on Monday. If your money is important to you, you might want to think twice about banking here. These are difficult times and I prefer to deal with people who actually care. (I worked in a bank for five years as a vault/note teller, so I'm not asking for anything unreasonable.). Also, I am looking for a new car - and I will NOT let these people handle a car loan. They messed up everything lately.

Listen the only reason I'm still will wf is because I've already been banking with them since I was…read morea kid. Other than that they suck. Data leaks all the time, interpreters are rarely available for Vietnamese speakers and if you want to cash anything with a teller ? LOL expect to at least wait a minimum of 45-60 minutes each time. Why is it every time I go to one of their branches they have a room full of employees but one teller and a line of over 10 people ? That's doesn't seem efficient nor effective. Extremely disappointing. Bank with chase and thank me later I don't blame the teller she was doing the best she could I blame management

One star for Wells Fargo customer experience and procedures. It's clear the associates are…read morestretched this in this location. In order to close an account on behalf of a family member, I had to spend several hours in this branch, and on hold with Wells Fargo. I had three appointments, none of which started on time. Alejandra earned the extra stars at this location, as she there at the branch was on hold with me and did her best to expedite where possible. I had to deal with a personal banker in order to move some accounts around. Though I would not recommend Wells Fargo due to their inconsistent requirements through my process, I wanted to give Alejandra credit for helping me and my family out. Thank you.

Working with Mejgan was an absolute pleasure. She was professional, efficient, and made a complex…read morefinancial process feel straightforward and stress-free. Thank you, Mejgan!

My wife and I have been members of this credit union for decades, having generally positive…read moreexperiences. Then Berkeley changed the street, eliminating virtually all parking, which was not the fault of 1st United. But 1st United abandoned their Berkeley clientele by closing the branch in mid-2025, flatly stating that folks should use the Oakland branch. Bad business; ready to move my money...

There's is never a moment you can come in and not take less than 15 minutes for anything. There's…read moreare never more than 2 tellers working. They are so under staffed. Even at the banker side you can't even ask a question because no one is ever to help it's the worst!

If I could give it a negative 0- I would the worst bank ever the manager at that branch needs to…read moremanage the facility better they make their own rules open and close when they feel like what bank closes for lunch for and hour runs out of money at the windows and the manager he is a Prejudice jerk he was helping me until he stop to yell at some lady next to me that was getting helped by another teller no excuse me nothing I just request to close my accounts , they also never have a full staff you have to wait in line for a long time just to make a deposit or cash your check the manager who was assisting me you can't even understand what he was saying. maybe because he was listing to the other lady complaining about him also They just need to close that branch. It sucks big time.

Got a document notarized…read more Easy appointment online, walked in and got I done. Easy peasy.

I am no longer a customer of WFB due to their unethical business practices and have been a victim…read moreof same recently. I got a letter from them saying that they had signed me up for Identity Theft Protection product that I never signed up for - got two letters so they signed me up for this twice and they are going to reimburse me for the costs of this. I was supposed to receive the payments in January 2024 but have not yet and when I call to follow up the payments are still pending. So they cannot even make restitution in a timely manner. I am glad I switched from this bank. I am usually a very low key customer and had banked with them for years but this signing people up for products that they do not want is totally unethical and a really poor business practice. It is dishonest. About this branch though - I alway got good service here and the people are really nice so I will add stars for that. The tellers here are really nice. I am adding a star for the people who work in this branch.

Horrrrrribly slow. One person working for 13 people in line. Yuck. Who else works here? Anyone?!?read more

Slowest bank ever! Avoid at all costs. The manager should be trained better as the tellers are…read moreincredibly slow! Makes me want to change banks.

New job and my first paycheck! My direct deposit has not been set up yet, so I decided to just cash…read morethe check. The check was drawn at East West Bank. At first I was told they needed to make a call to see if the check was good. Huh? I said it's an East West check. Minor confusion, however the manager took command and explained they had to call my employer. The actual check was produced by the payroll company APT, not the bank. Fraudulent checks as such. As I recent victim of identity theft, I get it. A nice neighborhood branch. I might even open an account there!

Date: 8/8/2025 Time: 2:45 PM 74° Warm…read more My sister and I are two disabled senior citizens in our 70's, waiting for a bank employee to assist us. We sat and waited for more than 30 minutes, only to have a young lady and her mom come in after us and got help by the bank employee. What happened was terrible and poor customer service, resulting in my lowering to a one star. I left a few choice and profane words loud enough for them to hear me. Yes, I was ticked off, and as some folks with ghetto attitude would say, hell to the naw. When my account matures in January 2026, I will be there to close my account and take my business elsewhere.

This bank is the bank that steals the most; they are thieves of people. I had an account with them…read morefor 3 years, and they simply closed my account, saying it was due to fraud, but they didn't explain why. They closed the account with all my savings in it. They don't know if they will return my money, and they haven't said whether they will. This bank is a disgrace; corrupt, uneducated people who don't care about their customers! Stay away from this shameful Chase bank.

Been a customer since Great Western to Washington Mutual to present, Chase over 50years!!…read moreSeveral Oakland locations have been closed through the years. I like my Alameda branch and very familiar with the staff. Love my personal private banker. Times and procedures have changed through modern technology. Don't like dealing with kisoch, prefer person to person contact.