SCAM Never signed a contract or got solar panels yet. Somehow they continue to reach out to me via call, text and email claiming I owe them $22,000. I did speak to freedom forever about getting solar panels but after the numbers didn't add up I told him I was no longer interested. I have called Mosaic several times. They are no help and tell me to make payments. It has started to affect my credit. read more

Do not do business with this company, according to them their company is only paying for the solar panels to be installed. It doesn't matter if they ever work they will continue charging you every month. The company we hired rushed out within a week to install the panels, no permits and electrical not completed with many building violations. Mosaic paid the installation company 100% within a couple days and now we have no recourse or any way to get our system working, it has been 18 months since this all started. We reached out to mosaic and were told that their only concern is that the panels were placed on the roof and we were on our own to get everything else completed. They are partners with the solar contractors and don't care that these companies are ruining people's lives. All we were asking is to put a hold on our payments until the company completed the contract since we have been paying full price for our electrical and full price for a non operational solar system. Their needs to be a class action lawsuit against lenders like this that prey on people that are just trying to get by. read more

I had no problems with this loan company...until I sold my house. I have been going back and forth with this solar company trying to facilitate the loan assumption and have been met with road block after road block. I can't get past the bottom tier of support who snottily tell me that I just need to pay off the remaining balance of $12,000 for a solar system on a house I don't own anymore. Instead of working with me on this, I get phone calls and left messages from their collections department telling me to pay this or else. Absolutely ridiculous. I recommend you stay far away from this company, if your life changes and you want to transfer it will be absolute hell. I'm still trying to get this resolved without a lawyer, but I think that will have to be my next step. The customer service from the agents I have been in contact with has been atrocious. The buyers of my old house and their agent have told me they have been TRYING to get in contact continuously and are met with silence. Stay far far away. read more

I was referred to them as a bridge loan for a roof and siding replacement due to hale damage. I was sent multiple notifications about first payment due. I payed the balance at the "first payment due". The loan was to be interest free until the first payment. I was then told I owed another $2500. I called several times and finally spoke to a gentleman who listened to me and looked at the notices I was sent. He was going to escalate this. I was supposed to hear back in 72 hours. Much like the multiple other calls, I heard nothing. Called back and no one knew what I was talking about. I paid it as the legal fees would have exceeded the amount due. They sent me a statement indicating that the account was settled. Then they hit my credit indicating I was over 60 days late. They would not talk to me, my mortgage broker or a 3rd party company to resolve this. SCAM COMPANY! DO NOT USE! read more

Exelent, everything was so easy and fast....I applied and no more than a week later they wired the money in my bank account

I have a loan with this company, tried to get another with them for solar battery back up I called them 4 DAYS in a row, got the same answer "we sent it to you." I Never got it!!! I was able to get the loan from another company read more

Good communication. Presentation of contracted works for my financing is excellent . Nothing mores to say.

This company partners with scammers to finance projects like home solar. They pay commission to companies with deceptive trade practices like Green Power Network and South West Solar. Their loans are predatory. read more

Preditory loan company. they set you up to fail, starting charging interest from the day you sign the loan, but set you up to make payments four months later. Low payments that don't even cover the interest. So by the time you start paying your loan off your buried so deep in interest you'll never pay off the loan. the amount continues to go up and never comes down read more

The process from switching the financing from one company to another was relatively painless but the welcome call/verification could have been handled a little differently. It was hard to understand the rep (though nice enough), I felt like the transaction could have gone smoother. read more

They fund uncompleted projects even when they state that they won't start billing you till your solar is fully operational. I've had panels in my roof for six months that are non operational and have been getting billed. read more

Mosaic customer service reps all act as if today is their first day on the job and they couldn't answer any of my questions. Support transferred me to billing to answer support questions. It's messed up that companies like Mosaic making the money that they do give customers this kind of support. I paid over $30,000.00 loan off today in 1 payment and could not get a confirmation email or text after I paid it. Mosaic shut my account down and I can't login to it after it got to a 0 balance. WHAT KIND OF UNEXPERIENCED PEOPLE ARE RUNNING MOSAIC?!?! Also if you login to your account from your iphone if your account has a balance you cannot log out, nobody including support could show me where to logout is. ITS UNSAFE TO NOT LOGOUT! I've used Mosaic twice with solar and windows and will never use them again because they care nothing about customers just money and to run their financial institution with the bare minimum with poorly trained employees. The response from Mosaic was for me to call them back, I did and what I got was to explain to them again for the at least 3rd time what had happened, not a team dealing with reviews, they wanted me to tell them everything again, then the call became distorted as it had multiple times and I could not understand the Mosaic rep. Mosaic is good at making a bad experience worse. Absolutely no progress was made when I called. The inexperienced response team has my information and can call me, stop waisting my time by telling me to call customer service that hasn't a clue how to help any customer. read more

If you're like me and never thought to check Yelp reviews on a lender for your solar or home remodeling, it's probably too late for you and you are reading these reviews nodding your head in agreement on what a HORRIBLE SHADY SCAM ARTIST OF A LENDER MOSAIC IS!!! If this describes you, I just learned YOU CAN FILE A COMPLAINT AGAINST MOSAIC with DFPI.ca.gov so PLEASE FILE YOUR COMPLAINT with DFPI so we can HOLD MOSAIC ACCOUNTABLE! If you are considering Mosaic as your lender. RUN AWAY AS FAST AS YOU CAN! I was getting some home remodeling done and I was offered 1 year no interest financing with the contractor we were using. The contractor also turned out to be shady so it seems shady contractors love shady Mosaic and here is why. When you sign a loan with Mosaic, the contractor has free reign to pull money from your loan with Mosaic without your permission or prior authorization. I signed a contract for 23k and I told the contractor I would let them bid on my flooring if they did a good job on my exterior work. I guess my shady contractor salesman was pretty confident he was going to pressure me into selecting them for my floors so he put 40k as the loan amount and the loan was approved for the 40k. The job was scheduled to start on 5/20. Keep in mind I had already paid the shady contractor a $1000 cash deposit which is the MAXIMUM ALLOWABLE DEPOSIT in the state of California. They are prohibited by law from asking for OR ACCEPTING anything more. On 5/16 I receive an email from Mosaic that they had issued the contractor 12k for "interior remodel". The contract was for exterior paint and siding. I message the finance person for the contractor and she tells me it's "standard" for them to get 30% from the lender as the first payment. I'm like ok well the job is only 23k so 12k is over 50% but I'm like whatever I am excited for the work to be done. Fast forward to June 1st and the contractor tells me the work is done and asks me to sign the completion form so they can get paid from the lender. At this point I walk the house and realize how substandard the work is and this is the beginning of a year long dispute with the contractor involving CSLB and their bond company. The contractor offers me a refund right away but demands I remove my yelp review and CSLB complaint. During the process I file complaints and disputes with Mosaic since they are the ones who paid this shit contractor half the money before they even started the job. Mosaic gives me the run around on the phone. Says they will "open an investigation" but of course they do nothing. All they do is go to the contractor and if the contractor doesn't agree with you they side with the contractor and close the case and say you still owe us the money that we paid to the contractor without your authorization!!! Lucky for me I fought the contractor all the way through a bond claim and mandatory arbitration through the CSLB so the contractor was forced to cancel the loan. SAVE YOURSELF THE TROUBLE AND FIND A DIFFERENT LENDER OR YOU WILL REGRET IT!!!! read more

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May 23, 2023: I canceled a solar project before the project was ever done. Mosaic gave them $48,422.99 anyway. No confirmation, no final inspections- they just gave it to them. A year later, May 28, 2024, I get an email that my loan payment with Mosaic is coming up. Baffled, I find that the horrible solar company, Freedom Forever, was funded by Mosaic--and now, Freedom Forever need to initiate a cancelation of the loan. Playing ball to get this thing done, I made the 1st payment of $190. 28 in June 2024. WITHOUT MY AUTHORIZATION, and against my explicit refusal to pay anything further, they took $190.28 out of my account in JULY 2024. I had to do a police report and involve the Pennsylvania Attorney-General to get the loan cancelled. What a travesty. DO NOT USE EITHER- FREEDOM FOREVER OR MOSAIC. I'm supposed to be reimbursed the $380.56 of MY MONEY they have FOR NO GOOD REASON other than the mutual incompetence. I was refunded for these payments. The comment by Mosaic is typical, they post the same drivel every time. DO NOT USE THIS HORRIBLE COMPANY! SCAM! read more

...and the lies continue! Last week I was told "engineering" was working on finalizing my loan transfer and they would be finished by Monday. Nope Got a call on Monday that it would be finished by COB on Tues. Nope Got a call on Tues that "engineering" had finished but they can't complete it yet. Missed escrow deadlines, including extensions, three times already. Had to spend out of pocket to maintain interest rate lock on home loan. $1000 additional cost out of my pocket. Mosaic doesn't care about deadlines or people's financial situation. What they do is criminal. They could easily be sued for damages. (It's coming) If you are interested in ever buying or selling a home and you see the Mosaic name involved. RUN!!! RUN!!! RUN!!! They will do everything in their power to ruin the transaction. I would gladly pay a higher rate to a company who understands how to conduct business. read more

Worst customer service ever. New Mexico Solar group photoshopped panels on our roof and got their money from Mosaic. We don't have solar hooked up at all and yet we can't find anyone at Mosaic to listen None of their customer service even speaks English No way to elevate concerns Ridiculous! read more

Stay away from this company. Freedom forever tells you that you don't start paying till the panels are up and running not true. Also blamed us for their panels not running and after hours of trying to get some help and actually sending them a pic of our breaker box they finally came out and actually went on the roof finally. Guess what they miss wired the panels. Took about 7 months to fix till winter and the panels don't produce as much power so ended up paying Duke energy more and having to pay Mosaic for faulty wiring. Rude customer service. When you can get a hold of them! Consider yourself warned. Read all these reviews for your own sake. Positive reviews just had them installed not had them for years . Been a headache from day one. read more

Be careful. Mosaic works with shady solar panel installers that go out of business and not complete the project. However, Mosaic is refusing to work with me after this and sends me a ridiculous email telling me to contact the company that is out of business. Mosaic was even helpful in providing a phone number for the solar installer that is no longer operating. They are great at setting up a loan but then, once the contact is signed, their customer service is a joke. read more

Mosaic - Installment Loans Near Me - Oakland, California

Beware, once you sign the loan documents that date is used for when payments are due along with when you have to pay the additional lump sum from the tax credit. Solar takes a long time to get set up and turned on. We had to pay prior to having solar. Since we signed the paperwork in July, but did not get solar turned on until after January, we could not file for the solar credit for that year. Now to get the promotion interest rate to continue the sum is due before we can file the taxes and Mosaic WIll NOT push the date. Very disappointed on how this was handled. read more

They willfully violate the fair credit reporting act after getting you to sign on with a loan. I had a loan, had automatic payments setup, was paying fine for months, and then they suddenly stopped taking payments, cut off my online access, and sold the account, stating it was a charge off. My bank account has been the same for the last 8 years, and I never cancelled autopayment, and yet they are reporting a charge off. Buyer beware here, this could have much further repercussions than you could ever imagine. Predictably, Mosaic has been completely unresponsive since this happened, and refuse to even talk to me. Jace S. has replied to this comment with the same thing he did on other sites stating it was important to them and how they would email me to discuss. Sadly, they don't. Multiple reviews on multiple sites, Jace and Alicia reply to them all, saying they care, saying they will email, they don't. Its all a PR stunt and attempt at damage control. FYI, they do indeed sell loans, if they didn't, why would I receive bills from another company at this point? And you absolutely cancelled the autopay. Even if it was a system failure on your end, its your mistake, and your job to fix it. I'll even attach their "reach out via email" they promise. Its a survey asking "how we did" that I'm sure no one will ever read. read more

Mosaic - Installment Loans Near Me - Oakland, California

I would NEVER deal with this company again. Yes, it is true, they put a lien on your home. Worse, their customer service is just bad. Awful! Truthfully, it sucks! I don't know who or why they hire folks that can't speak English. I don't know why the don't train them to use their own system. Why are their reps rude and talk over me when I'm trying to ask a question? I actually had to ask "are you thru? Are you ready for my question again? Are you ready to listen?" Ask a question and get "it depends. We don't control the system. I can make changes, but I can't.... " Customer service reps from I-don't-care-we-can't-help era. read more

If I could give them zero stars, I would. DO NOT GET ANY LOAN from them. They are the worst. They started charging me even before the installation was completed. When asked why they started charging me, they ignored my request and simply said I had to deal with the construction company. Even with my numerous attempts to tell them the installation hasn't been done, they simply ignore me and won't get back to me. They should not pay in full to the construction company when the project has not been done. They had never checked or confirmed with me if the project was completed before they released the funds. Even when I told them many times the project was not complete, they simply chose to ignore me and continue to charge me in full with interest. They don't care if your project is complete or not. They don't do their due diligence when the complaint is received. They don't care if they charge you inaccurately. They just want to get money and interest from you. This company has no integrity. read more

I recently financed my residential solar project through Apria Solar, Freedom Forever and Mosaic Finance. The whole process went as smooth as silk, the only snag being on receiving SCE's permission to operate in a timely manner. I would do it again...just hope I wont have to! read more

I agree with all the negative reviews they are horrible to deal with. I am selling my home I called this company 3 separate times to confirm that my solar loan was assumable. They sent me an email with a case number asking for the buyers information once in escrow now they are changing their mind and saying that the loan is not assumable. If the seller cancels I will take legal action since in my contract is states that the loan is assumable if the seller qualifies and they provided me with a case number. Consumers beware. I wish I could leave a negative review. read more

Earlier this year, I purchased a home that had solar panels financed by Mosaic. In Feb of 2024, I was approved to assume the loan from the seller and signed everything I needed to. The seller never signed their part, so Mosaic cancelled the loan assumption. I was not made aware that Mosaic was having difficulties getting a hold of the seller nor was I told that anything else needed to happen in order for me to assume the loan. Since the loan was still in the seller's name, it became delinquent. I finally got a hold of the seller and told them to contact Mosaic. The seller brought the loan current and told me Mosaic would be calling me to start the process over again. They never called me. I called them last week, and they told me I have to apply again resulting in another hard hit on my credit. I applied and this time I was denied because of delinquent payments. They use equifax and experien. I verified with both bureaus that I do not have any delinquent payments on my credit report. I called their underwriting office and tried to offer to send my official credit reports so they can see that I do not have any delinquent payments. I think they are counting the seller's delinquent payment(s) against me that occurred during the loan assumption process. This is unfair as the loan was never in my name. I've called several times and requested to speak to a manager twice. I also emailed both of their email addresses twice. I have not gotten any response. When I brought my concern to them last week, they talked in circles, blamed the seller, and then told me to reapply in 30 days (which another hit on my credit). I don't have any delinquent payments on my credit report, so I am not sure what they are expecting to change in 30 days. I was also told that they were doing soft hits but they are not. So far, I have not been able to assume the loan for the solar panels that are on my house. They refuse to remove the panels or remove the lien even though they are not in my name. I'm not really sure what to do anymore besides leave reviews everywhere I can. read more

The best! highly recommended. fast efficient and professional all the way. Thank you. read more

Be careful guys when financing a solar system loan with Mosaic.YOU WILL NOT BE ABLE TO REFINANCE YOUR HOUSE IN THE FUTURE,unless You pay in full your solar loan.I was sold that,they only place a UCC in county records,which wasn't a lien in the real estate property,just solar panels.Guess what...Now I can't refinance.Donald Trump is CORRECT,the DEMOCRATS,SOLAR ENERGY NARRATIVE IS A SCAM.,even worst in Florida,where is cloudy 5 months of the year. read more

Great service, highly professional, detailed from start to finish, error free, good communication. I highly recommend the complete service package from start to finish . read more

I found the company from my contractor and was happy to get a 18 month interest free window to pay off the loan. If I can't make it the monthly payment are low. read more

If I could give this company 0 stars I would but unfortunately I would be unable to post if I did. THIS COMPANY IS A RIP OFF IF NOT A SCAM!!! Their agents or representatives will tell you that solar will lower your power bills but instead it either stays the same or increases. What you pay the electric company may decrease but it is more than made up by your payments to the MOSAIC Solar loan. The money you put out before you got solar is just the same amount of money you put our after getting solar. So don't believe them when they say solar will decrease your bills when in fact your bills stay the same, whether you pay MOSAIC or the electric company. And another issue is that when things go wrong with their contractors all they can say is, "we are just the loan company." They might as well say, "we are just the loan company, pay us our money now!" Please have that in a loop in your head when you consider getting a loan from SOLAR MOSAIC. Once you sign on the dotted line they forget about you. They say, "well we've hooked another sucker." Mosaic will bill you 2 months after your solar is installed whether you get power or not. In our case it took 9 more months of constantly calling Mosaic to get any action done. In fact, I believe that Mosaic would have happily collected our payments without confirming if we had power or not. They didn't care that we would have had to pay Mosaic and the electric company at the same time, nearly doubling our electric bills, not decreasing it. Now when I calculate it, loan and the electric company, it is about the same as before solar. CUE HYSTERICAL LAUGHTER! Ha! HA! HA! HA! We could have paid the same without the added headache. Not only did Mosaic not help, they also don't watch over their contractors, whether they are doing their jobs or not, or whether you have power or not. Instead all they say is call your power company or the contractor, you need this done or this done. And ultimately it just boils down to them not doing anything. You do the leg work of contacting the contractor and subcontractor and the electric company but Mosaic reaps all the benefits, your monthly loan payments. So don't believe these golden tongued devils because their tongues are forked. Mosaic is not here to help you, they are here to help themselves, TO YOUR MONEY! BEWARE! BEWARE! BEWARE! read more

Financing for my solar panels with this company was super easy. We were not planning on financing until they offered the 0% for 18 months. The process was very fast, clear, and easy to understand what was happening. read more

Working with Mosaic was easy. However, it turns out that when you take a loan, they put a lien on your house (something called a UCC lien). In order to refinance your house, they charge $250 to remove the lien and to then reattach it with the new mortgage. Other finance companies with a similar lien policy don't charge anything. If you're planning to refinance (for example, to help pay for solar panels or a new roof) do it before you sign for the loan. You can imagine the difficulty of selling your house. read more

Solar Mosaic failed to do their due diligence to verify that the solar contractor finished the work prior to issuing them the funds for my solar project completion. When the contractor became unresponsive, I notified Solar Mosaic and they contracted Omnidian to assist me with completing the project. However, months have passed without any progress. I have called Mosaic several times to request a pause on the loan or to be issued credit for what I have paid on the loan since the solar panels are not installed and working. However, none of the representatives have been helpful and they argue that I have to continue paying the loan or it will affect my credit. This is considered extortion. There was a breach of contract from the moment the contractor lost their CSLB license. Solar Mosaic did not reach out to me to find out how the remediation process has been going until I filed a complaint with the Better Business Bureau. I was supposed to receive a call from their billing department in regard to the credit, but I have not heard from them. I have done my research and Solar Mosaic should have obtained a compliance and completion inspection form prior to issuing the funds to the contractor. The contractor advised Mosaic of the project completion, and Mosaic should have verified it. If they did, I would not be in this situation. Solar Mosaic has been operating since 2010 and issuing loans for solar projects so it is concerning to find out that they do not take the proper steps before issuing funds to contractors and verifying the contractors' legality to protect the customer and the investment. I have also found several complaints about similar situations with Solar Mosaic. They are unreliable and unethical like the companies they work with. Paying for a service that I am not getting is a huge financial burden and I extremely frustrated with Solar Mosaic because they only care about making a profit and do not have the customers' best interests in mind. Below is their Better Business Bureau page showing their unreliability: https://www.bbb.org/us/ca/oakland/profile/financial-services/solar-mosaic-llc-1116-444414 read more

We currently have our home for sale and under contract. Our buyers (both husband and wife) were originally denied to assume the solar loan. Mosaic said one thing we/the buyers can do is submit for a manual review to be done to see if they can get approved that way. The manual review was originally requested June 8th and the paperwork was sent in on June 10th. I as the seller was told 7-10 business days, and the buyers were told 7-12 business days. I called in a week later to see if there was an update and was told "sorry it's not 7-10 days but 7-15 business days". We called in again and was told that we would have an answer on or before June 23rd. June 23rd comes and still no answer so we call and was then told "sorry but we didn't get any paperwork from the buyers til June 21st so we need an additional 7-15 business days". We have emails to back up to when the paperwork was sent in. We call in again on Jun 29th for an update and was told once again we will have an answer on or before July 7th. We have requested to speak to the supervisor and every time, the supervisor is unavailable to speak and will call us back and never does. We ask to speak with the supervisors boss and is told the supervisor is now the manager. We don't know what they are trying to pull by refusing to answer but this company is extremely shady and if I would have known that I would never have gotten solar. Save yourself the headache and don't do business with this company. read more

If I could leave no stars I would! This company has the worst customer service. Their call wait times are ridiculously long. They give you the option to put yourself on a "waitlist" so you won't have to stay on hold claiming they'll call you back. They will never call you back. If you could avoid purchasing a home with solar panels already on it from this company do yourself a favor and don't. They make it impossible to take over the financing from previous owner. read more

Mosaic - Total wait time for this call was 3.5 hours - Installment Loans Near Me - Oakland, California

I work overseas and am home rarely, I gave my wife the go ahead to have solar installed on our home in hopes that it would be saving us money, it took a long time to get the system running and my wife is still having issues. I recently did a look into my credit and found that not only have I been paying for near two years now on the system they show that I have made no payments to the principal amount which is higher than what I was originally told it would cost. How is it legal for this company to apply the monthly payments to interest only? I am hoping I can make large payments in the near future to principal only and start getting this overpriced system paid off. Maybe I should just have the system removed completely and let them keep the money I already sent them. Seems companies like this make going solar a nightmare, and not worth the effort. read more

Worst company that I have ever worked with. I wish I could leave a negative star review. They financed my solar project, which I cancelled a year ago, and therefore never actually received any solar. Now, 14 months after I cancelled it, they are trying to charge me for the loan for a service that I have never received. The installer has confirmed the cancellation, but Mosaic says that the installer actually stated the project was continuing. When I asked to have a copy of the message from Freedom Forever that the project was continuing, I was told that it was sent on a private inter-business communication channel that could not be shared with the public. WTF?! I had a conference call with the Installer and Mosaic with the installer stating that they have in fact cancelled the job and Mosaic saying that they had to have a specific person send a message to a specific person otherwise it would not be accepted. This is a shady business that attempts to take money from people for loans that should not have even been opened and refuses to do anything about it. They refuse to help, they refuse to try and fix the issue. DO NOT DO BUSINESS WITH THEM. read more

Please not this company. You should go somewhere else. Tried to pay 5000 toward my principal and they added interest to it. The installer company is no longer in business with these crook now I don't have warranty for my solar system. In the photo you can see that I made a 5000 payment and I thought it would go toward my principal but interests was also added on read more

Mosaic - Installment Loans Near Me - Oakland, California

SCAM We got scammed by a door to door company that offered us three months of a free security system and we ended up with a home improvement loan from Mosaic. We never knew we even applied for a loan. The equipment is trashy and doesn't work, and now we are stuck with a loan for something we didn't intend on buying with fabricated shady signatures on handwritten "I decline my right to cancel" document. Do yourself a favor and STAY AWAY!!!! read more

Absolutely evil company. Scammed many people who financed solar installations through them, including me. They use fake paperwork to prove you have "Permission to Operate" even though your utility has not given you said permission and refuse to help you actually complete the process of getting your system operational. They have to be in on it with these solar companies, because they let them provide their own evidence that your system was installed without ever actually talking to you, the customer. Avoid this company at all cost. read more