I've had the good fortune to be assisted several times by Bana Kidane on my banking needs there…read more Once to go over my accounts and to diversify my finances, and two other times when I invested in CDs and later, after the required time period, decided what to do next. Bana is very knowledgeable, an attentive listener, professional, yet personable. Based on her welcoming spirit and her penchant for doing the best for her customers, she is quite popular. That said, although she acknowledges customers who wave through her office window, she never loses track of the business at hand...with her customer at the moment. She has made my experiences, whether complex or simple, both pleasant and enjoyable. I'm sure that with her attention to detail, her commitment to excellence, and her winning demeanor, she will go far in her career and be in a leadership position. A position where she can create an environment that reflects her upbeat, professional, and successful Standard Operating Procedure (SOP). Solari Jenkins

Joseph was such a professional and caring Banker. He listened to all my needs and answered all my…read morequestions and provided the services I needed. Way to Go!! Will be a client for life!!

This is my second time visiting as a long-time member. As…read moresoon as you walk in, you're welcomed by Ms. Brandy, the security officer. The atmosphere is so smooth and welcoming and professional. I just want to thank everyone who provided service to me this morning. God Energy: Ms. Brandy ( Security Officer) Ms. Jackie Jordan ( Manager ) Ms. Ariana Alesana and Ms. Kimberly Harris

Great credit union. They are accurate, friendly, and reliable... low interest loans and credit…read morecards are available also.

Yesterday, I received my new smog certificate so I went directly over to the AAA Rockridge office…read more Within minutes, I received my new tags from a wonderfully helpful clerk. I am so very glad to be a CSAA member.

I have been a AAA roadside service member for 12 years. I've received good service over the years…read morehowever today I was totally scammed about their battery warranty and can no longer recommend them. I had to get my car towed by AAA Friday because my car wouldn't start. My mechanic updated me Friday afternoon that the battery was dead and they were charging it. Then today, Monday he told me the battery was bad and could not hold a charge. I called AAA and asked if it was still under warranty- they said yes, ordered a driver and told me I needed to be at the mechanic to receive service. I confirmed they could do the service at the mechanic's and they said yes. I waited 2 hours and multiple phone calls to customer service for someone to show up. When the driver named Jope finally arrived, he asked me how often I drive. I said "every day." He then asked to see my mechanics work- my mechanic showed him their testing device and explained the battery won't hold a charge. The AAA provider then mumbled that if I don't drive enough... I interrupted him and told him the facts again: "I DRIVE THIS CAR EVERYDAY." He then said he has to jump it. My mechanic informed him he and AAA have to assume all responsibility for anything that may happen should he jump it in his shop. If the AAA service member is so certain that jumping it is a valid idea after my mechanic already ran and showed him these tests, then why did the service member step out of the shop to call AAA? He then told me he couldn't provide service inside the shop even though AAA told me earlier on the phone that as long as I was there, he could. I reminded him I was told on the phone my battery is protected under warranty and I was told on the phone I would be given a battery replacement. He said he had to jump it first. I asked him if he could jump it on the street he said yes but that he couldn't help roll my car out on the street. I then went inside to ask my mechanic if he and his shop would move the car to the street. While we were discussing this, the AAA service member must have driven off as when I stepped back outside to confirm we could roll it out, he was gone. Literally nowhere to be seen on the block or area. When I called AAA to file a compliant, they offered to send another driver. But why would I agree to that? So I could wait another 2 hours to be blamed for a battery that no longer works after 3 years by the next service person suggesting it died because I don't drive as much as I say I do??? Uh, no thanks. So not only did AAA give me false information on the phone, the service member refused to replace the battery, tried to gaslight me into thinking the battery didn't work because I don't drive enough (you can check the mileage I drive every single day!!) and then disappeared on the job without saying why, without coming into the shop to ask if/how I wanted to proceed. He literally vanished. This is the worst service I have ever received. I have lost complete respect and trust in AAA after being a loyal customer for well over a decade and will be looking for a replacement as I continue to share what happened to me on as many review sites as I can. STAY AWAY FROM THEIR BATTERY SERVICE. ABSOLUTE SCAMMERS WHO TEACH THEIR SERVICE PROVIDERS TO MAKE FALSE ACCUSATIONS AGAINST DRIVERS, WHO DON'T HAVE FAITH IN THE SAFETY OF THEIR OWN PROTOCOL, AND WHO VANISH MID SERVICE.

This is my first time coming to this location. I booked online for a Saturday morning appointment…read more I arrived and Lisa greeted me. Introduced myself and she said she was my Tax Preparer. She called me over in which I took a seat, handed my forms ans she went to town. She throughly explained the steps, the numbers, totals and overall I was impressed by her knowledge. Lisa is amazing and truly is an asset to the H and ar Block family.

I decided to run my tax returns thru AI to check for errors. It found 2 major errors and several…read morecaution errors, which greatly impacted my returns. It even provided methods on correcting the mistakes, advised me to file an addendum before paying anything H & R Block said I would owe--it's greatly less! It also urged me to seek a tax pro to help me with these corrections.

I have both a business account and a credit card with Mechanics Bank. I mad a payment on the credit…read morecard account anticpatingn several large purchases as I am rehabbing a property. I confirmed on-line that the credit card account balance would cover the purchase(s) and that the funds had been withdrawn from the checking account. Surprise - the transaction was declined. After 20 minutes on the phone I learned it was declined becasue the transaction hadn't posted to the credit card...It would be 1-3 days to post. What a waste.

I used to love this bank but I've made two visits to update my accounts and both managers were…read moreperemptory, unavailable and by appointment only. The first manager left his job (as I was told afterwards that had been his last day) while I was in the branch (waiting for 90 minutes) so I was unable to complete my business. The second manager today was brusque on the telephone after she was unavailable when was visiting again today. I guess I'm surprised when I need to do transactions in the bank *and* make an appointment in the future to do so. I don't live close by and will have to visit again to get an account changed. My needs and attitude were pretty run of the mill but made complicated by processes. This bank has been acquired and gone downhill. I wonder if staffing is limited? My experience on the last visit had been inexperienced tellers, who got processes wrong and rude managers on both visits.If it weren't so hard to move all of my accounts and those of my children, I would have already changed banks. Each interaction helps me build resolve to find somewhere better to keep my cash.

earned a star for: 1. friendly staff…read more2. helpful with process of auto loan 3. clean waiting area 4. offers water, tea and coffee 5. plenty of parking 6. business hours very helpful with work schedule

Very impressive how the manager responded with a follow up call. Generally, I have a positive…read moreexperience at the Alameda branch. I can tell that customers matter and I really appreciate the feedback. Many thanks.

Joanne Lam and her team did a great job handling my escrow. I've never heard of a three week escrow…read moreperiod before but she did it and with time to spare. She also walked me through the closing docs so much better than a usual that I was able to spot some items that I did not want and she got those taken off. I would totally go with her again.

Phenomenal service! Ling is still THE BEST and most knowledgeable escrow officer around.read more