I came here two days in a row to try and open a checking account but I wasn't once acknowledged I was even in the building. It wasn't even busy! The lady in the cubicle Near the front was busy talking with another customer but I don't believe it was bank related. Somebody could've came up to me and ask if I needed help but I guess you don't train your employees to acknowledge a new customer. Pretty pathetic considering this is a brand new bank location. read more

This bank has no heart for its customers. I was recently scammed just applying for my dream job. I was put in a position I should have realized was wrong. At the time I was just excited to be doing something I loved for the very first time since not being able to work bedside as a wound care nurse. I cry everday because I have no way to pay this and I am told that banks have insurance that helps cover this. I face the loss of 5000 when I only make 2000/month it hurts read more

I have mixed feelings about what Citibank has to offer its customers, especially credit card customers. It's a like/dislike relationship I have with Citibank and this is not the first time. I believe the rating of 2 stars is a fair, reasonable and an objective one. Their customer service at this branch warrants more than a 3 star rating (3.5 stars); however, the entity itself and the CEO's who oversee this bank and all other branches I rank at a 1 star. If I could give the big mucky-mucks a zero star, they would deserve nothing but a big, fat zero for their greedy a**es. Earlier this month, I stopped at a branch of Citibank in Alameda and paid the bank a sum of $214.77 on December 1, 2014, believing that amount would leave me with a zero balance. Nope, it did not. Instead, on December 20, 2014, I received a bank statement from Citibank, indicating that I still owe another $1.44, which is due January 15, 2015. I opened a Citibank Mastercard account back in February 2013. They had a balance transfer promotion, giving me a 0% interest for 18 months on purchases and/or balance transfer. They also assured me that my APR would not be higher than the 13.99%. When the promotion ended at the end of August 2014, my APR was 21.99%. It was, and still is, an insult to have Citibank deemed me as a consumer unworthy of a lower APR. To add insult to injury, Citibank wants me to pay $1.44. They are some heartless people who are not extending any holiday cheer to its customers. AAMOF, I don't believe they even give a rat's turd; they just want their money. I feel as though they are sweating me for $1.44 and here it is the holiday season. Bah, humbug, Citibank, for you have become nothing but Ebenezer Scrooges of modern times. What went through my mind as to how I was going to pay Citibank was - do I hand them over 144 pennies to pay them off or what? (I would have been counting pennies one at a time just to give them some aggravation). Thus, on this date, I stopped in at this branch before they closed at 5:00 PM to pay the sum of $1.44 in cash. What I gave them was $100.44 to pay off the balance, so I could get $99.00 back. I also told the teller it was ridiculous to charge me this measly amount to line some CEO's pocket...chump change for a chump CEO. Customer service: 3.5 stars CEO's and the entity: 1* star (less than 1 star actually) Overall rating averages out to 2 stars. read more

Citibank - Citibank is hard up for the $1.44 that I owe. - Banks & Credit Unions Near Me - Oakland, California

Positives: the personal banker was very helpful. No wait on Saturday afternoon so that is a huge plus. The personal banker could speak both Cantonese and English too. Negatives: parking isn't good in Oakland Chinatown. read more

The bank itself gets like a 2 star because I really don't like some of their rules, regulations, etc. but I'll save that for a different review This branch itself is very convenient and will get you in and out quickly...unless you're a teenage looking girl, because in that case, you'll be ignored by the ladies sitting at their desks. Sorry, I know it looks like I'm waiting for my "parents" at the table next to you talking about mortgages, but I actually have things I need help with... ( -1 star) Another -1 star is the amount of flies outside their doors (I promise you, it looks like a feeding frenzy on a dead animal) and the dirt on their windows. It just didn't feel clean. read more

We have been a customer for over 30 years. We see so many changes in Citibank, unfortunately most of the changes are going for the worst. You can't talk to customer service anymore just for holidays hours. I have also invested in the stock that reversed split 10 to 1 and have never recovered like orher banks. I think it's time to move to a greener pasture. There's nothing to look forward to here. read more

I would give this Citibank all the stars in the sky if I could! Yesterday started off like a nightmare. A check I had deposited for my firm, a rather large check that is, was sent back to our address due to the following error: the payee of the check does not correspond with depositing account. But our firm's name is on the check - huh? Well, it was a double-check - and the other company it was also made out to was written first - but that company had endorsed the check for us so we could deposit it to our account, and because the money was owed us! I thought, this must have happened because I made the deposit at an ATM. The problem was, we had payroll AND consultants to pay - so much money was owed out and backed up, and of course it's right before the end of the year bonuses and year-end accounting and holiday pressures! I had written checks against that deposit already! So, believing that talking to someone would resolve all issue, I went to the Citibank on the corner of Post and Kearny first thing in the morning. The kind teller was confused by the check. She brought over her manager. The manager explained what a huge liability it was to deposit a check that was made out to two corporations, even though it had already been endorsed on the back by both firms. We needed to have papers signed, connected accounts - huh? Wasn't this normal? Didn't businesses do this every day? BUT instead of getting amazingly frustrated, I calmly left the bank. When I got outside and breathed in the cold, crisp air, I felt like crying. I had already written payments against that check. Well, needless to say, several calls were made. There were small, frustrated discussions. I cried. I took my morning dance class and never got warm. Damn Citibank. It got complicated, let's just say, I don't want to draw this whole story out. Basically because there were more than two parties involved with this money, politics got messy. All I needed to be able to do was deposit that check which was rightfully earned by our firm. What to do? At 4:30 pm, my boss suggested trying our "home" bank, the Chinatown location where we opened our small business account in the first place. I immediately said, No way. They won't do it. It's the rules. Then, I thought, wait a second, might as well give it a try, talking to the other parties about releasing a new check is not going anywhere, and we're sitting in quicksand. It's December 19th, people! There are presents to buy! Bonuses to pass out! Vacations to take! I had a lightning-quick change in heart. We went to Chinatown. I immediately found a parking spot! Car-ma was on our side! David, our main contact and manager, looked at the check and saw what had happened, and then with a pen in hand - he approved it! OH MY GOD! Yay! Relief! A bucket of cool water rained down the worry in my chest. I love this bank. I love the people that work here. They are working for your best interest (pun intended), and especially for small businesses! Rawrrrr! I channel Chihiro in Spirited Away: "I knew you were good!" read more

I love this branch of Citibank. David, Simon and Mae (sp?) have always been so friendly and accommodating and always greet me by name. ... .very nice people.. Lovely Chinese music from the adjacent video store will greet you as you ascend the steps to the entryway. It's a special experience. (I don't recommend parking in the red zone as a previous review suggested. The apartment complex next door doesn't welcome bank and dash parking either. Proceed to Franklin and 9th for legal parking.) read more

i love this location since i can wait for the last minute to pay off my credit card. parking's a bummer but there's usually little or no waiting . i can park in the red zone on the side, run in and out with no dire consequences. read more

The workers are nice and helpful. The lines are usually long. There's a million flies guarding the walkway and it usually smells like piss right there too. read more

Talking about night and day, compared to their City Center Branch. It is so stunning to actually to run into people who know what they are talking about, that know what they are doing. Any request I have at at this branch as been resolved promptly and without any further issues. I can not brag enough of branch manager Mr. David Cheung. His skills, friendliness and willingness to assist his customer is beyond this world. He made me have faith in Citibank again. read more

This is going to be a touching review. Long story short, I'm trans male, transitioned in my 30s, moved to SoCal to do so and decided to come back home a few weeks ago to the more accepting and less polluted Bay. I'd closed my Citibank account four years ago due to both lack of locations in SoCal, and my ex-wife having my account information and seeing debits from her two months after I left her and the area, which is no fault of Citibank's (the location problem out there is, though) Anyway, Bank of the West is very convenient out there, but INTENSELY inconvenient out here. Staff had always been nice to me at this location, to the point they entertained my attempts to acquire Cantonese as my fifth language. I'm mixed and 'vaguely ethnic" looking, to steal phrasing from The Colbert Report, and with that as well, and my Japanese name, as there aren't many people with Japanese full names in Oakland (just last names, and thank internment for everything related to lack of Japanese-speaking community in Oakland) I was memorable. I knew they'd remember me, even if I don't look anything like I did before. And honestly, I was a bit unsure of how it would go. Traditionally, China had more than two genders, but in the mainland, Mao was very homophobic, and Hong Kong was ruled by Britain, the colonies being the inventors of queerphobia. So it can vary, just like with, say, white Americans. My legal name is yet unchanged, and I don't want to pretend to be a stranger if I can help it anyway. When I told the head of the bank who I was, he said "wow! You look different!" WITH A SMILE. I said that I feel better now. He was glad to have me back, and decided to chat with me while I waited for the person who would help me open an account. We talked about Chinatowns throughout CA and other small-talk things. The woman who opened my account was respectful of my new name, and everyone was just so accepting. I mean, it's as it should be, but it's just not often that way for people subject to so much oppression and alienation. I definitely made the right decision, and am glad to be back with Citibank Chinatown. P.S., the security guard was surprised when I told him the phone store next door used to be a treasure trove of a video store. Still sad about that. read more

There are no enough banker on Saturday for help. Waiting more than 20min for just open account.

Conveniently located in Downtown Oakland Chinatown, I come here to do quick ATM banking since most of Chinatown only accepts cash. It's located at the corner, so walking up a few steps and grabbing some cash takes all but a couple of minutes then off the Vien Huong for some yummy noodles! read more

I have been with Citibank for banking and credit card for over 26 years now. I have never had a problem with them that they did not fix instantly. Mostly, any problem I bring to them of my own they fix rapidly. As an example, A business that will remain unnamed at this spot try to defraud me of $99. Despite my attempts to get my $99 back because no service was obtained I was refused. Citibank, when I called them, told me that they would immediately credit me-permanently-the $99 and initiate the dispute chargeback themselves. No trouble...no pain...no time. Perfect! They even alerted me that I have a extended warranty on my refrigerator because I purchased it with my MasterCard. Excellent! This meant that the $60 that I had spent to fix it would now be refunded. They just keep getting more amazing. My children bank at Citibank now as well. I would recommend them to anyone. read more

dear citibank, why would you not inform someone opening a new account that all their checks will take 5-10 business days to process FOR THIRTY DAYS. also, I just had my direct deposit declined for reasons that couldn't be named because i have to call another number because only the new account number would be able to tell me the reason of why i cant set up my direct deposit (does that make any sense to you-no). i was trying to set up my direct deposit because the account would than be free, do you intentionally decline direct deposits so that you can take the fee?!?! you are a piece of poop and you suck read more

this small branch is definitely a plus for the chinese speaking community, hence why it's in chinatown. anyway, they do a good job on making their customers feel welcome and taking care of any questions and concerns. read more

Very poor service I mean no customer service at all by branch manager and he is very rude! I will cancel my whole family Citigold !!!

Slowest bank ever. And they have to recount your money like 4 times through the jet scan. Only 2 tellers wok at a time and the minimum wait time is like 15 minutes. It's really slow read more

Citibank - Banks & Credit Unions Near Me - Oakland, California

Citibank did an excellent job of bilking the American people out of millions of dollars, giving themselves big salaries (at least the management) and contributing to the global financial meltdown. Fantastic! Move your money from this bank before they take it for themselves. read more

This review is only on this branch, not on the citi bank itself. If I can give it 0, I would! Worst customer service EVER at this branch!!! The branch manager is consistently extremely rude and he has literally no manner or any customer service skill in banking industry. The branch managers constantly raise their voice to the customers and use judgmental tones. I've never seen anyone this incompetent in customer service in my entire life. It's such a disappointing environment for the customers. If this continues (most likely), citi bank will lose all its costumers!!! Thank twice before going in this branch. read more

The employees are rude and lack professionalism. We needed to help my mom delete our dad's name from the account because he passed away. They said it was impossible to do. They rolled their eyes and gave me attitude for even questioning their policy for deleting names on the account. We even had his death certificate to show, and they insisted my deceased dad to come into the branch and sign. Are they fools? How am I supposed to raise my dad from the grave to sign papers??? read more

- I handle all the finances in my family. negative 5 stars for this banking branch~ went into the bank to cash out a check which is written to me by my mother for 30,000. The teller immediately said no since I am not a Citibank customer saying the amount is over the limit, but when I asked her what the "limit" is, she said she can't tell me and that is their internal policy. I asked can I know if I were a customer of Citibank and again she said no...excuse me?!?!?!!!!! great~ Citibank! I am taking my whole family out! . Worse customer service ever! read more