We were not happy in this hotel. Perhaps its deficiencies were accentuated because we had just come from Belfast and one of the BEST hotels we had ever been in (please see my review of the Fitzwilliam Hotel, Belfast, Northern Ireland).
Initial impressions of any sort are very important. Step into the lobby of this four star hotel and your senses are assaulted both by very strange decor and art (more about this below) and by heavily perfumed air. You are greeted by a front desk staff who appears cold and definitely not interested in customer service. NO sense of real warmth or welcome. Upon arrival, the desk clerk could not find our reservations and balked even though we had a confirmatory email. At checkout, the desk clerk insisted that we had taken items from the minibar, when we had NOT. On more than one occasion, the concierge sent us to markets or places that were not open.
Go to the elevator and you see a back lighted wall of odd phrases. I once worked in a mental institution and these walls were VERY reminiscent of the way a particular patient was allowed to work out his or her psychoses by writing on walls. I was later informed that these are snippets of song lyrics. I am fairly knowledgeable about music through the 1970s. I recognized NONE of these phrases. The hotel room, itself, featured some song lyric snippet. Like those in the elevator and elevator lobby, it made no sense. The molded headboard was "decorated" with a serious of odd holes or indentations. Other than these two decorations, the room was devoid of art work or color. Perhaps the worst of all is the gargantuan sculpture that semi-stands/hangs above the breakfast area. I personally found this thing to be hideous and disturbing. I later learned that it is allegedly a "half-bird/half-man," and not some devil figure escapee from Dante's Inferno, as I suspected.
I understand that art is very personal and subject to individual taste and interpretation, but I would think that a hotel would opt for something "middle of the road" and SOOTHING to most.
Air conditioning was decent, provided that you leave a hotel key in the switch. The bed was fine but the pillows were terrible.
While breakfasts were good, the dining facility, itself, left a lot to be desired. There were maybe four tables on the same floor as the buffet. Other seating is up a fairly steep flight of stairs. Carrying food up the stairs can be a significant problem for some; especially older clients with joint and/balance problems. BTW, the "half-bird/half-man" sculpture looms over the wall of the upper breakfast area.
The hotel has an excellent location; a few blocks from the main shopping area and directly across the Liffey River from the "Temple Bar" area. There is a pedestrian bridge almost in front of the hotel. Plenty of public transportation also runs alongside the river.
In room television provided NO closed captioning for those of us who need it. There was NO on screen guide available. If you wanted to find out what was playing you had to go through the channels.
The shower tub was very narrow and had no slip-proof mat. Nor was there any kind of grab bar near the shower. There was also no place to keep a towel anywhere near the shower.
This was the first time I had ever checked into a hotel and immediately wanted to leave. Since our room was "prepaid," this was not an option.
I MUST note that the assistant manager, Paul, put forth an extraordinary effort to make us comfortable once we voiced these comments. He went so far as to have something resembling a bath mat and a television guide purchased for us. We appreciated his efforts, but we would not stay there again without significant changes. read more