I was impressed how Theresa initially reached out to me with a video introducing herself as a point of contact for their dealership. Very professional, bravo! read more

I can't say enough good things about **Kraig at Moore Cadillac**. He is hands down one of the best service advisors I've ever worked with. From communication and professionalism to honesty, knowledge, and customer service, Kraig is exceptional in every way. He keeps you updated, explains everything clearly, follows through on what he promises, and genuinely makes sure you're taken care of. You never feel like just another customer. Having someone you can trust when your vehicle is being serviced makes a huge difference, and Kraig is that person. If you're taking your Cadillac to Moore Cadillac for service, **ask for Kraig. You'll be in great hands. Highly recommended!** read more

Theresa Torres was a phenomenal part in the purchase of my new vehicle. I would highly recommend to reach out to her to get started!

No No!! Unprofessional unresponsive disrespectful disloyal to the Cadillac brand! Absolutely ridiculously cheap service Manager questionable

Cadillac is an exclusive vehicle that is a IFYKYK. Many trendy cars come and go, but Cadillac is a brand that will always be known. Had a positive experience at Moore Cadillac a few weeks ago. Joe was incredibly patient, helpful, and worked with me to purchase my Escalade. The family and I couldn't be happier or more comfortable in our ride. read more

Steve at Moore Cadillac was fantastic to work with. I especially appreciated that he was never condescending and took the time to understand exactly what I wanted. He helped me customize my Lyriq to fit my preferences and made the entire process easy and enjoyable. Professional, knowledgeable, and customer-focused. I highly recommend working with Steve if you're shopping for a Cadillac. read more

I had an amazing experience at Moore Cadillac working with Joe in sales. He was a tremendous help when it came to purchasing my CT5.

Had the best car buying experience I've had in my 44 years on this earth with Steve! 5 Stars, highly recommend!

Left out with a brand new Escalade thanks to JosephKim. He was a big help and friendly guy.

Best Christmas present EVER! Thanks to Kevin Martin for finding the perfect car for me. Been loving driving it around ever since read more

Moore Cadillac Chantilly - Car - Car Dealers Near Me - Chantilly, Virginia

One of the worst service experiences I have ever had. I brought my Cadillac to Moore Cadillac after receiving a service promotion and scheduled an appointment to address an issue with my driver's seat recliner. Before handing over the vehicle, I clearly explained that the seat would move forward but would not move backward and specifically warned them not to move it forward because it would leave me unable to properly adjust the seat. Less than an hour later, I was told they would not do anything without first charging me $200 for a diagnostic. I declined and went to pick up my vehicle. When I got in, I discovered that the seat had been moved forward anyway--the exact thing I warned them not to do. As a result, my vehicle was returned to me in worse condition than when I brought it in. The seat position now makes the car extremely uncomfortable to drive and significantly impacts my ability to use the vehicle. The way the situation was handled afterward was even more disappointing. When I asked to speak with a manager, I was told he was too busy with meetings. I requested a callback and never received one. I asked for the employee's name and was refused. I then submitted a formal complaint and still received no response. The issue is no longer just the seat. It's the complete lack of accountability, professionalism, and customer service. A dealership representing a luxury brand should not return a customer's vehicle in worse condition, ignore complaints, refuse basic information, and then disappear when asked to make things right. Moore Cadillac has lost my trust completely. Based on this experience, I would strongly caution anyone considering using their service department. read more

Have had my vehicle serviced here for many years. Recommend all friends and family to buy and service there. Excellent place and people!

I had a great experience working with Tamim Murshidi. From the beginning, he was professional, knowledgeable, and never made me feel pressured. He took the time to answer all of my questions, explained everything clearly, and made the entire car-buying process smooth and stress free. read more

Moore Cadillac Chantilly is the best Cadillac dealership you'll find. I had the pleasure of working with Tamim and he's AMAZING. You'll have the smoothest experience buying from him and he's so helpful. Highly recommend coming to this location and asking to work with Tamim! read more

There's a reason why Cadillacs are considered an American classic! Happy and had a wonderful experience! Joe was super helpful and made the experience so much easier and was super helpful! Thanks! read more

Highly recommend Mike at Moore Cadillac! I just bought an Escalade from him, which is my second purchase following a Lyriq. Mike is amazing because his service doesn't stop after the sale. He continues to check in and provide exceptional care even after delivery. I'm incredibly satisfied with the experience and will absolutely buy my next vehicle here. If you visit Moore Cadillac, definitely ask for Mike! read more

I had a great experience at Moore Cadillac, I was just stopping by to take a look at their inventory and was quickly greeted by Steve, who did a great job explaining to me the difference in all the new trim levels and model years. Very professional and knowledgeable staff, would highly reccomend this dealership. read more

I bought an Escalade from Joe few months ago and Joe was a great to work with amazing service

I had an absolutely incredible experience leasing my 2026 Cadillac Vistiq from Moore Cadillac, from the moment I walked in, Kevin Martin made me feel welcome, was incredibly knowledgeable, and made the entire process so easy. The car itself is a dream! luxurious, powerful, and packed with tech. I couldn't be happier! Highly recommend Kevin Martin and Moore Cadillac!! read more

I really enjoyed working with Joe. I appreciated his professionalism during the deal. The Lyriq is a great ride.

Terrible Experience - Stay Away from Moore Cadillac Chantilly I've purchased multiple cars in the past, but this has been by far the worst experience I've ever had with a dealership. I came to Moore Cadillac Chantilly after seeing a vehicle online, and when I got there, the price was suddenly $2,500 higher. They claimed it was due to a pricing update that "hadn't reflected online yet." Only after a long and frustrating negotiation did they agree to honor the online price -- and even then, they refused to offer any further discount. Still, I went ahead and purchased the vehicle for my limo business, trusting their promise that I would receive my title number within 7 to 14 days. It's now been over 15 days, and I've received nothing. I've made multiple calls and sent emails with no consistent or helpful response. My salesperson, Iyaan, takes days to reply and always has an excuse like being off work and he has no automatic email.setup that he is away. Another person, Allan, told me a week ago that the documents would be sent in "a day or two" -- and still nothing. Today, I found out from the title department that they haven't even received my documents from finance. And of course, the finance department isn't answering, and the manager is conveniently "unavailable." Their communication is a disaster, their customer service is nonexistent, and once they sell you a car, they completely stop caring. Because of their negligence, I am losing $400-$500 per day as I can't operate the car in my business. Do NOT buy a vehicle from this dealership. Save yourself the stress, time, and money -- they are completely unprofessional and unreliable. read more

Worst service department. Completely incompetent. No explanation for what caused problem, no experience in the Cadillac brand, short staffed, no car wash, waited for an hour for an uber ride back, then waited 20 mins to pick up car. Highly recommend you service your car elsewhere. Truly the most incompetent experience. Kraig Gough is useless. read more

When you by a car of this caliber, you expect the service to match. Not so with Moore Cadillac. My car had a check engine light and would not engage the gears. Upon contacting AAA to tow the car, they checked the battery in my trunk and the issue resolved itself; I belive the car reset itself. I decided to drive my car to Moore to have them do a diagnostic to see if there was an underlying issue. Dropped it off and never heard from them for 2 days at which point I called. Service tech said he'd check and call me back, I never heard from them, 4 days later I still have no idea as to what is going on with my car. Moore has had my car now for 6 days. I've always had slow service dropping off and picking my car and while annoying this is some of the worst customer service. At this point, I just want my car back so that I can sell it. As Moore is the only Cadillac near me for 30 miles, this will be my last Cadillac. read more

They have the worse service, service advisors are not respectful, but what makes it worse is that they scratched my car and won't take responsibility!! The service director, was very rude, unethical, unprofessional and had the audacity to throw me out and threatened me!! I don't recommend them at all!! read more

I had to take my car twice to the service in the last 6 months and once you leave the dealership, getting information or communicating with your service rep is next to impossible. Your messages left at the main service desk goes into a black hole. I'm looking out for another dealership who values their customers. read more

Good morning everyone I bought my Cadillac in Jan. and i found out that they sent my title to the wrong credit union. After numerous call to tag and title plus the general manager i was assured that they would fix it. I find out in mid feb that they still did not fix it and after numerous calls again i was assured that it would definetly be taken care of. Mid march comes around and still nothing. It is now the end of april and still have done nothing at all to fix this. The credit union that actually should have the title has now penalized me because of this and made my payment go up $150. I had a great experience with the salesman but other than that its been a nightmare. Please be mindful when choosing to do business with them. Thanks read more

I bought my Escalade in for a routine oil change, tire rotation and recall resolution. Pop The service advisor, Dom, never called to say my truck was ready. My appointment was at 8:15 on a Friday morning. They gave me a loaner Friday afternoon because the truck wouldn't be ready in time for me to make another appointment on the other side of town. Saturday morning, I called to check on my truck, I got his voicemail so I decided to just bring the loaner car back and take my truck. I can't afford to keep taking days off from work because they can't get their crap together. And what's the point of making an appointment for a routine service if they're going to take all day and then some to resolve the issue. I would not recommend this place read more

Stay far away! I live in Northern Virginia. My wife and I had been doing our research for months and Saturday was the day we decided to go out and possibly make a purchase. Moore Cadillac in Chantilly is the closest dealership to us, and we had decided on a Platinum Escalade Sport. Moore showed they had some in stock. Upon entering the dealership, we were greeted, or I should say I was greeted. The salesman, of middle eastern decent, wouldn't even acknowledge my wife. My wife and I were both asking questions and he wouldn't even acknowledge her questions. He was very rude and pushy. After 20 minutes of putting up with his rudeness we walked out. We ended up driving farther into the city to Linday Cadillac where we drove off the lot with a new Escalade. I purposely dressed down to go to the dealership and I don't think he thought I could afford an Escalade. Stroked a check for $150k at Linsay. I guess it was a bad call on his part. Stay away from these people unless you believe woman should be treated like second class citizens. read more

Darin and his team (Essie & Farid) deserves a perfect rating! They are so fast and meticulous. I brought my Cadillac into the dealership wanting to sell it, but Darin convinced me to trade it in instead of selling it and I couldn't be happier. He showed me a full electric BMW and I totally fell in love with it! Darin is very straight forward and transparent. He communicated everything very clearly and there were no surprises during the process. I am thankful for the awesome service Darin and his team provided. I highly recommend working with them if you are able to! read more

Moore Cadillac Chantilly - Car Dealers Near Me - Chantilly, Virginia

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Go to Jim Coleman Cadillac. My sales representative at Moore Cadillac, Essie, is fantastic. But after the sales process it is all down hill. The Service Department is basically non-existing. Simply put, service sucks. Unfortunately the management doesn't seem to care and just makes excuses. Today, I waited over 13 minutes for service to pick up to schedule an appointment. Not with it. Called Jim Coleman Cadillac and in less than a minute schedule the appointment. I reached out to Mr. Moore to let him know- hopefully he will respond. Below is the picture I took while waiting 13 minutes for an Operator at 9 am. Seriously!! read more

Took my car to moores cadillac 6 times to resolve this issue which they have not been able to figure out. I was forced to pick my car up when the car is unsafe to drive. The car is under manufactur warrenty. The car now does not pass Virginia state inspection. The gm hands down is the worst person you can ever deal with his lack of respect for people in ridiculous. read more

Moore Cadillac Chantilly - Car Dealers Near Me - Chantilly, Virginia

Worst customer service I have ever received! I can't seem to get in touch with someone to help me get a part that I am missing from my new vehicle. I call and the message say don't leave a message as it will not be checked when they transfer you to the service manager. read more

Don Kelly!!!!! That is all you need to know if you get your vehicle serviced here! When your family knows you drive past their dealership on your way to work, you are the designated dropper off person and picker upper for their vehicle. My mom's console went completely blank in her Caddy. She was able to contact Don and arrange for me to take it in for them to look at. Once I arrived and Don began his check in process, he asked me to show him what she was talking about because he could not see it. I got in and turned the car on and showed him. My reaction was priceless when he said "oh, you just have to hit this button." Priceless, I tell ya! I learned she must of hit the button that triggered the screen to go blank. Once that was said and done, Don removed the plastic from the seat and sent me on my way. I appreciated that he was honest enough to just hit the button. Now that's hard to come by. When in doubt, let Don figure it out! read more

Moore Cadillac Chantilly - Car Dealers Near Me - Chantilly, Virginia

BLUF: Do NOT patronize the service department at this dealership unless you have a lot of time and a LOT of money to waste. Short story long: As a professional driver (rideshare not F1), I understand the impact and importance of bad reviews and therefore do not give a bad review unless I truly believe that I have been done dirty, and that unfortunately is the case with Moore Cadillac, more specifically their (dis)service department. Even More Detail (in no particular order): Problem 1 - Wheel bearing repair: About a year after I bought my CTS, I started hearing a grinding noise coming from the rear passenger wheel. I spent the next 3 YEARS and several thousand dollars enduring this noise as no one of several mechanics I took it to including Moore Cadillac could resolve the issue (but still charged me for their effort). It wasn't until I noticed that the problem diminished when I was turning and that reminded me of a similar problem that I had in my first car (86 GTI) that I was able to advise my advisor of this and finally resolve the issue (for a fee of course). Problem 2 - Grille repair I hit a deer a couple years ago and took my car to Moore to get an estimate for repair. I figured it wouldn't be much because (I was naive and) it only damaged the grille and not the bumper or hood. I was told the grille was on "indefinite back order" and they still wanted to charge me over $3k because they said it would take 12 HOURS of labor to replace the grill EVEN IF I PROVIDED THE REPLACEMENT GRILLE! Needless to say, I did not have them replace the grille. Problem 3: Over the 5 years that I have owned my CTS, I have had to replace 10 "run flat" tires and fix or replace at least 3 rims at a cost of over $6k. I have never had a fixable "run flat" tire and have experienced several blowouts which have put my life at risk. I have never had to replace a tire due to wear. I only recently discovered that there is a spare kit available since the CTS does not come with a spare. In the most recent episode, I was told that my tire needed to be replaced even though it had less than 1k miles on it because of yet another gash in the sidewall. I do not take my CTS rock crawling so I am forced to believe that this is a defect in the "run flat" tire or a defect in my trusty mechanics at Moore Cadillac. Either way, unsafe and unsatisfactory. Problem 4: The next-to-last time I had my CTS serviced at Moore Cadillac, I had to have it towed because the tire had once again blown out. I received a call from someone at Moore Cadillac the next morning informing me that they were going to charge me a $200 diagnostic fee that would be separate from any charges incurred in the repair I mean replacement of the tire and they would not proceed with said replacement unless and until I agreed to pay. After I agreed because I did not want to face the hassle of having it towed somewhere else, I later received another call telling me that besides the irreparable tire, they also noticed "significant damage" to the grille. As I mentioned in Problem 1, the grille had been damaged for years and there was an indefinite back order on the replacement. What they failed to mention or address was that the tire pressure monitors were not operational in all 4 tires which not only was the cause of the current blowout but also the cause of my final visit. Problem 5: The Last Straw The last time I took my CTS to Moore Cadillac, it started running roughly and was due for an oil change anyway, so they once again advised me that they would be charging a non-refundable diagnostic fee even if I only wanted an oil change. I once again agreed to the charge out of convenience and made the mistake of requesting an appraisal. So when they told me they "diagnosed" $5K+ in repairs, I said I would have to sell it because I did not have that much to spend (especially after I had just spent $2K on tires in the past month). But when they made me an offer, they subtracted the cost of the repairs from the value of the car even though I told them not to make any repairs and then they charged me the diagnostic fee and the oil change BEFORE they wrote me the $1K check for my $6K car. So my trusty service advisor sat there and watched me scramble to come up with the $300 when it had already been subtracted from the appraisal. I can think of several other issues in my experience with the service department at Moore Cadillac, but I feel like I have already justified my one star review and don't wish to waste any more time explaining myself. Thank you for your time. read more

We have had our GMC serviced at Moore many times with no issues. They have always provided fast service with reasonable prices.

Oscar. Why I keep going back! Fabulous customer service and overall great human being. Thank you Oscar for always being so attentive with your valued service! read more

We've called this location multiple times for pricing on adding an aftermarket part to the car. They take down all the info and NO ONE HAS EVER GOTTEN BACK TO US. Finally called a local shop and not did they give us a quote while we were on the phone, they were professional, clean and polite and had the car back to us the same day for under $500. I'm sure Cadillac would've charged more had they ever bothered to return our calls! Keep losing money fir your shop you lazy morons read more

Moore Cadillac Chantilly - Car Dealers Near Me - Chantilly, Virginia

I had a great experience purchasing my new 2024 Lyriq at Moore Cadillac. My sales consultant Mike Bowen was such a pleasure to work with! I highly recommend asking for him if you go in to purchase a new vehicle. He was very nice, patient, and constantly communicated with me to keep me updated while I was waiting for my vehicle to be delivered. And I absolutely love my new Cadillac Lyriq! read more

Have been a Moore customer several times over the years. Purchase both new and preowned. Always provided excellent sales and service. Only positive experience both within warranty and outside. They always went out of their way provide quality service. read more

Not even worth the 1 star.... BEWARE and DONT let this happen to you by making the mistake of buying a General Motors Vehicle. PLEASE READ and SHARE to expose them. I would never again recommend Moore Cadillac Chantilly or General Motors because they are unprofessional, unorganized, incompetent, discriminative, and just have ridiculously bad customer service. Being a premium brand vehicle, you expect more, especially with how much you are paying for a vehicle. Our experience with them has been beyond horrific. Moore Cadillac and General Motors are deceitful, stating Safety is their Number 1 Priority but it's not. They couldn't fix our car, but kept it for months. They made us take back our unfixed car even though it has a safety issue, and we aren't able to drive. They were rude and discriminatory towards women, thinking they don't know anything about cars. They refused to speak to me and only would call my husband. Also, the General Manager repeatedly said, its not our fault you don't communicate in your marriage. How unprofessional is that? We bought a 2021 Escalade on October 31, 2023, at 29,600 miles and an extended Warranty, including everything, for $9,300.00. An "Air Suspension Error" light on the dash came on in December of 2023. The short version of this insane experience: we have been taking this car to Moore Cadillac in Chantilly, VA, since December 2023. Each time, they had the car for 1-2 weeks, except this last time, when they had it for a month. They were supposed to have a specialist but didn't because corporate didn't approve it. However, they told us the car was fixed each time. Mind that this vehicle is still under Factory Warranty, and the extended warranty doesn't start until 50k miles. At this point, we got Corporate General Motors involved, but they are just a mediator and have no control over the independent dealerships. Cadillac kept my car for almost a month before the General Manager, David Saenz, told us he would have a technician (who we don't know anything about) drive our car every day from his house to work and back for however long it took. That's insane to pay for a car only to have someone else joyride it. We needed the car fixed. I said I needed a document to guarantee not just Moore Cadillac's Insurance would cover the vehicle, but also they would cover the depreciation value if anything happened to my car. With the light on, I can not sell or trade the car. He said fine, send me a document, and I'll sign it while corporate GM is on the phone. So, I said no one is allowed to take my vehicle until we sign the document, which is not unreasonable. He said, we don't have to service your vehicle, pick it up, and return the rental or you'll be charged, then hung up. Corporate GM was on the phone and did nothing. At the same time, Corporate GM was working on a buyback, but they said no after 2 months because they didn't see any reason for it. I have been on the phone with them for hours for the last 3 months, and I still have no resolution, and a car I am making monthly payments on fully warrantied. There is so much more details to this experience. read more