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Vail, CO

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Montaneros in Vail

4.6 (5 reviews)
Open • 7:00 am - 7:00 AM (Next day)

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Lion Square Lodge at the Gondola - Bathroom sewage backing up. Room 158

Lion Square Lodge at the Gondola

(27 reviews)

$$$

The customer service at this hotel is outstanding. They should be a case study for all other…read morehotels, as I was completely blown away within 12 hours of my stay of their customer service. First, I was able to check in two hours early. I was fully prepared to be told no, but felt it did not hurt to ask. They made it possible. When I thought that I might not be able to find a parking spot, they reassured me of other places that they would be willing to move my car. After all the discussion, a spot was made open in front of the hotel (which I jumped on). Still, blown away within less than 30 minutes of checking in. Later that evening, I realized I forgot my brush at home. The front desk stepped into action showing me my options. Nothing worked, sadly. I knew I would have to drive to City Market, but stressed out about my parking spot (it was a sweet spot in front of my room). The front desk made sure that spot was saved! Wow. Great customer service. I will admit, my room is a little odd in the layout due to being part of a bigger condo that is split up. I find it weird, but it is still nice. Plus, with this type of customer service, I would probably sleep outside on a cot. As an individual that visits Vail a lot, the location is amazing in both the summer and winter. Check this place out, book for the location, and stay again for the customer service.

First time staying here and it's been great. You can't beat the ski in/ski out! I stayed in South…read morebuilding and the gondola is right there. Staff is super friendly. Rooms are very clean, the cleaning crew is top notch. Nice hot tub, pool and sauna. I've been staying in Lionshead a long time and can't believe I missed this gem of a place!

Vail 21 Condominiums - Unit 601 "master", i.e. loft with a curtain.  Read review; not impressed.

Vail 21 Condominiums

(1 review)

Note: Hyatt did reach out and make things as right as could be done after the fact, so I'm happy…read moreabout that. Their staff are typically great, and their awards program destroys the other major hotel chains, so I'll stay loyal even though I have some bad experiences from time to time. They also say they're going to get the issues with this unit repaired. If you're considering renting a unit in the Vail 21 building, in summer, do yourself a favor and don't. Hyatt does not bother to put this on their site, but the units have no air conditioning. Coloardo is not exactly the moderate climate state it once was 30 or 40 years ago when this building was likely constructed; it gets pretty hot in the summer even up in the mountains. Temps hit 88 two of the four days I was there in June 2022, 82 and 87 the other two days. Next up; at least in unit 601, you have a total of four openings to the outside for cooling. The sliding doors on the main and master level, and the two guest bedrooms each have a window that only opens about four inches. If the wind doesn't blow the right direction, there is little to no movement inside. If you do have everything opened up, you get to listen to I70 all night long as the big rigs roll by, you may get a helicopter or two from either the Vail trauma center or the national guard training, and at 4am the birds start going crazy outside since sunrise is a bit after 5am. So we arrive, the unit is blazing hot. We attempt the 'natural air conditioning' procedure documented in the check-in pamphlet, i.e. open the windows at night, close and curtain during the day so you can't see the view you paid to see. Got zero sleep because the lower rooms were ~79, the master up top was a crisp 85 until about 4-5am when it hit 79. I was up all night because of the aforementioned issues, which is how I know. Toughed it out the second day, but changed my mind late afternoon and wanted a different room anywhere. Front desk didn't answer nor return my voicemail. I then discovered the floorboard radiators were on and super hot. Yes, 88 outside and the heaters were on... Call the emergency maintenance line, they can't send someone until the morning. Seriously. Maintenance shows up at 11am after repeated calls. They show me a secret panel you can remove from the wall to expose the hot water valves that allow you to shut down all the radiators, because the thermostat-controlled valves are broken, hence the heat even when I had everything set to off. So, with little sleep, days one and two were write offs. With the temps tolerable, we at least made the most of days three and four. Aside from the above, unit 601 is a good choice for 20 somethings in the winter ski season, but not much else. It's an odd mix of random things that were probably 'modern' a decade or two ago, but now just look out of place, and were not meant for commercial use, so they're mostly all beat up. You can't close the master, it just has a curtain down to the living room. The spiral stairs to it are impossible to walk quietly. It has a sink that splashes you when you use it because of the angle the faucet hits the slab style counter. The shower either blasts you with high pressure from the ceiling, or has a hand held that won't stay upright in its holder. Most of the outlets in the kitchen don't work. The guest bath has a 'modern' sink no one will be able to figure out. You'll never guess which light switches control what. There's no less than four separate thermostats. The TV's are super tiny and dated. Just a big disappointment.

Sun Vail Condominium Rentals

Sun Vail Condominium Rentals

(10 reviews)

A group of friends and I came out to Vail for my birthday and had the most amazing time! When we…read morearrived the originally booked condo wasn't available so they put us in a different unit. It was clean, comfortable, and fully stocked with all the amenities. The condo was within walking distance to Lionshead and Vail village and there's even a free shuttle. A couple people in the group went skiing/snowboarding and had a blast. I wish we could have stayed longer, it was so fun!

We chose Vail Resort Rental, which is the same as Sun Vail, over any other rental provider…read morebelieving the service would come with minimum quality standards and good service, otherwise, why not just go with the Airbnb or VRBO? Wrong assumption we've learned the hard way. on Dec 30th, 2018. We paid a top price on a 2-bedroom apartment for 5 days, and we regretted the moment the elevator door opened at the apartment floor. Licking stains on the wall, asphyxiating smoking smell and an unhanded looking hallway. The apartment 211 is a complete disappointment and a very low-bar offer by the Vail Resort Rentals: old old old, smell like old, the fridge makes a noise because it's from the 80s, stove and exhaust fan are also from the 80s, the bathrooms faucet, and shower are from the early 80s). The carpet is disgusting and the towels (stiff, small, and thin), pillows, and sheets lowest quality than from any Holiday Inn. This property could not be rented by Vail Resort Rentals, a company which supposedly provides good properties to rent,; instead, this property could simply be on Airbnb or vrbo, platforms that don't pretend to provide anything else than a means between landlord and tenants. For health issues, the smell is unbearable, trigging my husband's and my allergy. The smell is the non-negotiable item. Do yourself a favor, don't pay $999 per night here, don't trust the name this company used to inspire the customers, don't deal with "There's nothing we can do", "My manager has the day off today and tomorrow", "We've never had problems before", "I'll have the housekeeping take a look" (the housekeeping crew has a limit to what they are able to do in a 30+ year apartment). Instead, invest the exact same amount staying at The Marriot Vail Mountain Resort, a 5-star hotel for the same price. You will get what you want and the value your money worth. Most importantly, you will then enjoy your stay, be in a clean and healthy space, and be comfortable.

Montaneros in Vail - vacation_rentals - Updated October 2026

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