WOW! I would have had better service at a Motel 6! I am currently sitting in the lobby of this place waiting close to 9 hours for my room. This has been an absolute nightmare. 1.) I realize that there is a 4pm check-in time; I don't expect any special treatment for arriving early; however, if you tell them that you will forego your mountain view room just to get in to the next available room and they tell you they will call you when the next one is ready, you sit and wait. However, I watched room after room being assigned to people for almost 6 hours. 2.) I went up to the front desk multiple times, over 7-8 times just checking in and asking about the room. Every time I approached the desk, a man named Devin would give me a snarky and condescending comment about waiting a couple more minutes. 3.) After watching other guests complain about things like trash left in their room, clothes in the closet, etc., and a multitude of other issues, I finally reached by boiling point at 5 pm; an hour after my room should have absolutely been reading. "Just a couple more minutes" was all I got. If I would've been told that there was no chance of getting in b before 4pm; that's fine. I would have left and ventured elsewhere. However, to be given the promise of the next room and to watch them be assigned over and over again, is painful with 4 kids hanging out in a lobby. Finally, you would think (at least after having to stare at my face for 7+ hours that you would try and get ANY room clean. Nope. I didn't get into my room until after 6:00pm.
There were a lot of ways to right this wrong. Perhaps, I'm sorry? Or maybe, can I get you a coffee? Or, even the truth; look, we just don't have a room for you. But nothing. They made me even more angry by smiling, laughing and walking away like our money is not good enough.
Finally, the room I FINALLY got into at 6:20 had keys that didn't work. UGH.
The room has a beautiful view. Very outdated, wasn't cleaned properly (sheets and blankets didn't smell clean, two paper towels left on the rack, lol.) All issues with the company, not the landlord.
Never again. No thanks! read more