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    Grand Hyatt Vail

    3.6 (89 reviews)
    PriceyHotels
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    Updated over 3 months ago

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    Breakfast with Santa
    Ida S.

    Wow! This hotel was definitely 5 stars for us! We LOVED our two night staycation at the Grand Hyatt Vail. Literally this hotel is surrounded by gorgeous Rocky Mountains with a direct lift up to the mountains where you can ski down the mountain right to the hotel. The hotel was so family friendly and had lots of wonderful activities. They had a wonderful movie night with holiday movies every night, complimentary iceskating and free hot cocoa and smores. They had a complimentary shuttle going into lions head and vail village. The hotel restaurants were good and a great selection of food especially for breakfast! The room was spacious and amazing! We had a Mountain View room which the views were breathtaking. The hotel is a bit pricy but would definitely stay here again!

    Soroosh P.

    Let me start off by saying they know how to treat a globalist right. Robert checked me in and acknowledged the benefits promptly. He generously upgraded me to a suite on the side of mountain. Not all rooms are created a like. While our room was quite spacious and easily could sleep 6, I'm more of a snob for views so I'd defer to a non suite, mountain facing room, with a balcony. The views are great. The pool and hot tub gets a lot usage but is quite picturesque, with the river and greenery. Complimentary valet parking with unlimited in and out privileges in addition to a nice shuttle which has real time tracking. The shuttle was really reliable and comes every fifteen or so minutes. Four pm checkout was offered proactively. The common areas are beautifully renovated. Hard and soft product are both a hit. Look forward to coming back in the winter as it's less than two hours away from RiNo.

    Seema K.

    Beautiful dining area, polite, welcoming and friendly front desk hostess and server. Not many options to choose from. Really limits options to order but that may be their speciality. Nice presentation, good starters. But hard to find place surprisingly location wise.

    Big bathroom with freestanding tub.
    Joseph F.

    We spent a week at the Grand Hyatt Vail, overall, it did make for a memorable getaway. This place has come with its major pros and some minor cons, based on which I've awarded it 4 stars. What we loved: - Our room was remarkably stunning. We stayed in a deluxe king suite, and boy, it was fantastic. The bathroom exclaimed luxury with a sprawling free-standing tub, giving it a rather regal touch. - The bed in our room deserves a special shoutout. It was quite possibly one of the most comfortable ones I've ever had the pleasure of sleeping on. - The hotel's staff deserves a pat on the back. They are prompt and will gladly bring you anything you need right to your room. - Another major perk, especially for ski enthusiasts, was the ski lift right within the hotel premises. This made our ski adventures a lot more convenient. Areas for Improvement: - At times, it seemed like the staff and housekeeping were a bit overwhelmed. It's understandable considering the size of the hotel, but I feel this aspect could be managed better. - The hotel advertises a private SUV shuttle which unfortunately wasn't running during our stay. On inquiring, we were told that they were short-staffed to drive the shuttle, quite disappointing because the Grand Hyatt is not close to Vail's shops or restaurants. - Also, Venture sports running the ski valet wasn't quite a pleasing experience. Barring their unorganized process which lead to our boots being lost for about 30 minutes, the place was constantly bustling with chaos. Lastly, for a property of this level, it was annoying to find that one out of two hot tubs were not functioning and the pool heater was broken. Thankfully the 1 functioning hot tub was big enough to fit about 20 people. In sum, despite a couple of minor hitches, we had a lovely stay at the Grand Hyatt Vail, thanks to its nice rooms and easy access lift. It has room for improvement for sure, but it still makes for a pretty awesome choice when in Vail.

    Master Bedroom
    Matt W.

    It's really nice, staff is incredibly friendly, but it's not the Park Hyatt at Beaver (more on that later). It's "on" the mountain, but you can't see any of the runs and you need to shuttle/drive to get to Lionshead or Vail Village (it's a short ride on a free shuttle of 5 min - but you can't walk in the winter). There is ski rental place in house (expensive $480 for 2 for 3 days & I had my own boots), but they do offer valet service (put your shoes in bins under benches). With lift 20 right out the door (also a lift ticket office). But it's a really nice property w great service. We had breakfast each morning w excellent service (again expensive at $40 a person). Valets are very friendly and helpful. And while we prefer to ski Beaver it's only a 20 min drive away. Two hot tubs (liked the one by itself better), a pool & excellent gym. I didn't go to the spa but had to laugh at the $70 a day to rent a theragun (love mine). I would absolutely stay here again, but like I said it's not the Park at Beaver. That property is located on the mountain but has views of all the ski runs, nicer rooms & a much better bar & breakfast. But for the price (points) the Grand was absolutely worth it & I would stay here again.

    Terrace Suite #277 ....best room
    Manesseh I.

    We were blessed to be able to host our company's big 10year anniversary celebration with all its employee's at the Hyatt Vail. And let me tell you there were 73 of us and the entire 5 day experience went flawless. One of the best hotels we've stayed in the Colorado area hands-down! The location is absolutely stunning as it sits nestled beneath the Vail/Lionshead mountain area and the gorgeous Gore Creek. I look forward to coming back here and enjoy the impeccable service, the pool and fireplace seating all have perfect views of rolling of Aspens. The spa area is very nice quiet and intimate. The workout area is like nothing I have experienced in my travels. They had everything you can think of including peloton's, and those virtual wall workouts, private studio room, state of the art equipment everywhere. We had a bottle of wine and chocolates and a note waiting for us in our room with wine glasses ready to go. Nespresso coffee machines and espresso drink-ware in every room as well. When I say no detail left behind in the lux suite we stayed in, I mean it. Room service daily which is so welcome after long afternoons out doing mountain activities. There's a little café bistro coffee house on site that makes great coffee and has little gifts/grocery items you might need, plus there's nonstop shuttle service to a Lionshead and Vail Village. You can also walk the trail or bike back-and-forth along the Gore creek to Lionshead Village in 15 mins which is so beautiful and peaceful. Cannot say enough about Hyatt Vail and their team! Shout out to the bar staff that took care of all of us nightly - making sure they had my favorite "Di Lenardo" Pinot Grigio for me every night! Even hooked me up at our special dinner dance party with a complimentary bottle. They are installing a new sushi restaurant and making some upgrades to the spa area so I'm definitely looking forward to coming back! Great couples getaway, girls trip or business retreat! Can't recommend this hotel enough!

    CJ O.

    Valet - very fast service! Conrad was quick with gear and very polite. Front desk - front desk has a designated World of Hyatt desk for check in, but wasn't exclusive. Room - 2 Queen Mountain View room was clean and smelled fresh. The view was amazing! New Years Party - we had planned our New Years Eve around the Lounge Party that was supposed to be hosted by the hotel. Less than 24 hours before the party, we were notified that the party was cancelled due to COVID concerns. Very inconvenient and inconsistent....masks were required to enter the bar area, yet once in the bar drinking masks were not worn....instead of mandating, how about treating guests like adults and letting us make our own decisions. Breakfast was the same....wear a mask to be placed on the list, but once seated, masks were no longer being worn. Pool/Jacuzzi - perfect temperature! Beautiful view. The seats were frozen which made it difficult to relax after swimming or to sit and roast marshmallows. Overall, the stay was good and the property was what we expected!

    Stain on couch. (Only a section, many more spots)
    Alyssa F.

    This place is NOT worth the 5 star ratings we saw to decide on this property. The property is beautiful and right by the river. Great walking areas. Unfortunately, our room had no views of it. Hotel is VERY basic. Nothing "resort-ish" or 5 star about this property. Pillows were decent, but there's semen stains on the mini couch in the room (not sitting on that!) Last night while laying in bed trying to relax and watch TV, the power went out and flickered at least 3 times! We've walked in and out of our room at least 5 times throughout the day and there's room service plates/wine glasses just laying in the hall from breakfast (hence all the bacon and eggs on the plate) and it's 6pm right now! They've been there all day! Taking a shower this morning I wasn't sure if the pressure was going to stop or what because you could feel it fade throughout my 10 min shower. $50 a night to park plus resort fees!? What resort? They do have free shuttle services to and from the shopping villages. There's a few fire pits and a warm pool and hot tub outside. Definitely not worth the money we paid.

    feb 2021 - moet chandon champagne vending machine!

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    Page 1 of 3

    Ask the Community - Grand Hyatt Vail

    Review Highlights - Grand Hyatt Vail

    The hotel is located just outside of Vail Village with a shuttle that runs to the village every 15 minutes.

    Mentioned in 13 reviews

    Read more highlights

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    Sonnenalp Vail - Spa seating

    Sonnenalp Vail

    (128 reviews)

    $$$

    We had a wonderful stay and would absolutely return. The location is fantastic -- so close to Vail…read moreVillage, and the complimentary bus service made getting around incredibly easy. We especially loved the spa and the complimentary tea service, which was such a nice touch. The front desk associate who checked us in was very kind and welcoming, and the concierge was extremely helpful and friendly, which made our arrival and stay feel very smooth and stress-free. A few small notes about the room: even though it was very cold outside, the room stayed quite warm at night and we ended up sleeping with the door cracked every evening. The vanity plug-in mirror in our room didn't work, and on the first night we placed the "no maid service" sign on the door, but housekeeping still entered and cleaned the room while we were out. Dining and service were overall great. At Bully Ranch, the hostess wasn't the friendliest, but our server was wonderful and made up for it. The staff at The King's Club were fantastic -- our waitress was from Costa Rica and was absolutely lovely. The German mulled hot wine was delicious, and her recommendation of the Tequila Mockingbird was excellent. I was hoping for a true chai latte, but the one at Trefe Café tasted more like warm milk with cinnamon rather than a traditional chai. On the positive side, the valet and room service staff were amazing, and the spa team was incredibly kind and welcoming -- they truly made the experience special. Overall, a beautiful hotel with great amenities, a perfect location, and mostly excellent service. Just a few small details to improve, but we had a very enjoyable stay.

    SPA review only as I didn't stay at this property. I had a 10am massage but showed up at 8:30 to…read morerelax and enjoy the amenities. They have lockers, showers, sauna, steam room, hot tubs, and pool. They offer shampoo, conditioner, lotion, spf, razors, hair brushes, makeup wipes, cold towels, robes and slippers. This was an amazing spa experience! My massage was the best massage I've ever had. I did a 50 minute Abhyanga massage and it was so relaxing! After the massage, I sat by the fire and enjoyed the peace and quiet. I stayed until about 2pm enjoying all of the spa amenities. They provide fruit infused water and teas. There is also an oxygen bar available for an additional cost. They do allow children under the age of 16, with adult supervision. There were a few kids in the pool so it's not an adult only area which is the only downfall.

    The Ritz-Carlton Club - Just sitting in the lounge and chilling after a long day of skiing.

    The Ritz-Carlton Club

    (40 reviews)

    $$$

    The Ritz Carlton chain has always stood for excellence and this location does not disappoint!…read more It's my first visit in a few years to this spot and I'm so glad I decided to spend the points. Well appointed room, spotlessly clean and fully equipped with all the little luxuries. It has a steam room, and outdoor pool and a very nice lounge for chilling apres ski. There is a shuttle to and from the Arabelle where you have a very short walk to the lift. There's also a tent there where you check your skis and poles so you don't have to schlep them back to the hotel. The shuttle takes all of 90 seconds. Wonderful friendly staff and valet parking - free for the first car. Highly recommended!

    I'm going to go ahead and give this place 4 stars. Why the rating you ask? Well, let me tell you…read moreand give you some details regarding the property. There are different types of rooms in the hotel. Some are managed by Marriott and others by property managers. We booked a two bedroom unit through booking.com. I assumed it was through Marriott but we were in a Vail Resorts managed unit. The place was nice. Plenty of space for our group of 4 to spread out. The 3 full bathrooms in the unit were nice. Good kitchen with a good ice maker. Also, great wifi. Very comfortable bed. Steam shower in the master bedroom. Cookies in the evenings in the lobby. Super nice staff! Why doesn't this place get the 5th star? Well, I think it could be a bit clearer with who manages what. When I checked in I asked to put my bonvoy number on the reservation. Nope, can't do that unless you book a Marriott room. Also, no daily housekeeping. Not a huge deal but would have been nice. Also, $50 or $55 a night, I can't remember, to park your car. That's outrageous in my opinion. Hot tubs didn't seem to be at 104.

    Tivoli Lodge - Lobby

    Tivoli Lodge

    (142 reviews)

    $$$

    Subject Unacceptable Stay Experience Tivoli Lodge Vail 4/14-17 left by choice 4/16 instead of…read morecompleting our stay. My recent stay at Tivoli Lodge in Vail was unacceptable and far below the standards one expects from a property of this reputation and location. We checked in after a winter storm and were assigned room 403 on the fourth floor. The room was freezing, with a heating unit that did not function properly. After contacting the front desk, maintenance briefly attended to the issue, but the problem was not resolved. During the first night, the heat became excessive and uncontrollable. With a new and inexperienced front desk attendant on duty, and the likelihood that no maintenance staff would be available, we were forced to open the balcony door in winter conditions simply to make the room tolerable. During that same night, water began dripping/leaking from the ceiling. The following day, after returning from breakfast, the room had again become excessively hot. The thermostat still did not function. Maintenance was sent once more and noted they repaired it, but within minutes, significant water dripping leakage developed not just a minor drip, but a steady and concerning flow from the ceiling and wall framing in both the entry and bathroom areas. Our carpets were drenched our sock wet At that point, we had no choice but to demand a room change and were moved to room 405, , which was a much larger and nicer room. While the heating system there functioned properly, it still presented issues, including a broken closet handle another clear sign of poor upkeep. What made the situation worse was how it was handled. Housekeeping staff pressured us by their immediate presence to vacate quickly so the room could be reset, despite the hotel being nearly empty. This was unnecessary and inconsiderate. Shortly thereafter, a staff member returned and knocked aggressively on our door over a forgotten item. The manner was inappropriate and unprofessional. Although there were moments of professionalism particularly a mature front desk associate with a Caribbean accent who was pleasant, friendly, and helpful I would also like to recognize her more fully. She stood out as someone who was genuinely trying her best to be kind, attentive, and helpful under difficult circumstances. Her demeanor, patience, and willingness to assist were appreciated and reflected the level of service the hotel should consistently strive to provide. Unfortunately, the overall experience still reflected a lack of coordination, training, and accountability. In contrast, a late evening desk clerk was unable to provide even basic assistance in locating open dining options, citing unfamiliarity with the area. I understand that between-season periods can present operational challenges. However, if the resort is open, it should be fully prepared to serve and satisfy the guests it chooses to accommodate especially when occupancy is so low. We did not create these problems the hotel did. Yet at no point did we receive a strong or meaningful apology, nor any gesture to help ameliorate the situation. Both are not only appropriate but expected under these circumstances. As a result of these ongoing issues, we made the decision to leave on Thursday instead of Friday, as we felt it was simply not worth extending our stay to the schedule day. This only compounded our disappointment it was a choice we made based on our experience. I would also strongly suggest that management exercise better judgment when the hotel is operating at very low occupancy. In such circumstances, guests should be proactively upgraded to the best available rooms rather than being assigned rooms with known or even obvious deficiencies. This experience reflects poorly on the management of Tivoli Lodge. A property that is largely empty has no excuse for assigning a defective room, failing to resolve repeated maintenance issues, and handling guest disruptions so poorly. Tivoli Lodge is a beautiful property with a great location, but this was a sad and disappointing experience. PD ...I would also like to note a truly positive experience during our stay at The Little Diner, a Vail institution well known for its accolades in both service and quality of food, delivered an outstanding breakfast experience. His professionalism, warmth, and attentiveness were exceptional and stood in sharp contrast to the challenges we encountered at the hotel. Jose Pienknagura 602-321-2004 Josepienknagura@gmail.com

    The location is fantastic and facilities are solid…read more First time in Vail and stayed here with our toddler. Was able to walk (literally 1 min) to the village and areas of snow for them to play in. Special shout out to Luke and Donna and the lady the front desk for being so helpful. Will stay here again as our choice for Vail.

    Marriott's StreamSide Evergreen at Vail

    Marriott's StreamSide Evergreen at Vail

    (13 reviews)

    $$

    This place is perfect for a weekend getaway location and property. We arrived and they have a…read moreparking garage, with easily accessible elevators straight to your room. The building is beautiful with a cabin type feel offering seating areas with a fire place to hang out and watch any weather going on outside. (At one point for us it was snowing and absolutely beautiful outside) The rooms are large with 2 bedrooms and two bathrooms, a nice sized living room and dining space and every appliance and kitchen utensils you need to have meals right there in your room. This saved us a bunch of money from having to go out to eat all of the time with 10 people. It was large enough for us to have breakfast and dinner all together in one of the suites. Worked out perfectly. We noticed that one of the remote controls was missing batteries, so we used the one from the living room and all went well. Notified the front desk and they were on it immediately to get us those batteries. Great service! We did take advantage of the hot tub a couple of nights. They have an indoor hot tub and pool and an outdoor hot tub and pool, along with a sauna and a steam room. So many options and all free with your room. This is a great place to also bring a family. They have a playground and a free shuttle every 30 minutes to take you in to town for shopping and dining. This is a great property and I highly recommend then for a weekend or a week stay.

    This was my first time staying here, and I thought the price was good compared to some of the other…read moreproperties in the area. The parking was attached to my building. There could sometimes be a kind of long wait for the elevator though. I had a two bedroom, two bath condo, and it had all of the basic kitchen necessities I could've needed. I was a little unclear about housekeeping as they gave me a flyer which I thought said I wouldn't get housekeeping, but I actually did. The one frustrating thing was trying to add a name to the reservation. At hotels, you can just call down to the front desk and get that taken care of. Here, I had to go to an owners portal (I'm not even an owner.... Just booked it direct on the Marriott website) and fill out a bunch of information about the guest, including their email address and address. It took them a long time to process, and I wasn't sure if the second person was going to end up having issues checking in. So, make sure you have all of your names right on the reservation to begin with! The shuttle was very quick both heading to Vail and leaving Vail. I was a little confused as to where to pick up the shuttle though at the hotel. I stayed in Evergreen and they said the shuttle would pick me up in front of the building, but I didn't know exactly where that was. It turns out that the front entrance is between the third and fourth floors of the hotel.

    The Sebastian - Vail - The room

    The Sebastian - Vail

    (107 reviews)

    $$$

    Great experience staying at The Sebastian. We stayed for 2 nights in December and had a great time…read more Room was clean and bed was super comfortable!

    Avoid This Hotel at All Costs…read more If you value cleanliness, good service, or honesty in advertising, do not stay here. The hotel's listing claimed "luxurious mountain retreat", "elevated experience, "recent renovations" and showed beautiful photos, but my experience was nothing like what was advertised. We booked a 5-night stay for New Year's week to celebrate my birthday, paying $10,000 during peak pricing. We chose this hotel for its location over newer and less expensive options, only to be met with a room that was outdated, dirty, and poorly maintained. Room Conditions: * Stained carpets and walls * Damaged headboard and cracked bathroom tiles * Moldy, peeling wallpaper and a musty, moldy smell in the bathroom * Dirty towels, scratched lamps, toothpaste spatter on the mirror, and stained sink and counters * A broken deadbolt on the door Service: The service was equally disappointing. At check-in, I immediately reported the room's condition, but the front desk staff refused to assist, telling me to speak to a manager the next morning. Over the next two days, I spoke with several staff members, including those claiming to be managers, yet nothing was resolved. I was told no other rooms were available, and they could not do anything. I asked to check out early and cancel my remaining days of my prepaid stay. They did agree but I am still waiting for refund. One manager, Bryanna, was especially rude and dismissive, showing no willingness to help. The staff seemed inexperienced and untrained, which I later learned was due to new management. Final Thoughts: This stay has been a nightmare. I've wasted days of my trip trying to resolve these issues with the hotel and Expedia, and I am still waiting for a refund for the unused nights. On top of that, the bed and pillows were extremely uncomfortable, with no alternatives offered. This hotel is overpriced, poorly managed, and far from the luxury experience it advertises. Avoid it at all costs--it's not worth the money, the frustration, or the disappointment.

    Grand Hyatt Vail - hotels - Updated May 2026

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