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    The Arrabelle at Vail Square

    4.3 (94 reviews)
    Ultra High-EndSki Resorts, Hotels
    Open Open 24 hours

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    The headboard in our room
    Tim K.

    My wife and I stayed at The Arrabelle back in May, it is not at all what I expected from a $$$$ hotel. - The room was super dusty (see photo). So much so that I wrote "dust me" on the headboard. - Our Junior suite was nice but definitely on the small side and as I already mentioned... dusty. - There was supposed to be an Arrabelle shuttle service that you could text and set up a ride wherever you needed to go. On at least two occasions we needed a ride, texted them, then never heard back. Ended up taking the free city bus. - Two times we were locked out of our room because the card reader at our room crapped out. The front desk blamed the cards. - The Arrabelle really missed the mark of luxurious accommodations. I have no need to return.

    Could not recommend a better place in Vail! From the the start Joe at Valet was so welcoming and informative, Mason at Check in went out of his way to gift us a bottle of champagne for our engagement (complementary, which was not expected but greatly appreciated) The concierge also recommended Eagle Valley Sitters services while we went skiing, (Danielle at EVS was Top Tier for our 2 yr old). We skiid at Eagle Bahn and the beginner slope is actually on site so that was perfect for us. Rentals on site and a discount for staying here. We had cocktails and lunch at Vail Chophouse after skiing. Everything is here on site! The complementary daily breakfast is actually really good, and there is a playground on site for the kids. This is our first time in vail and we had the best experience here. Best experience here!

    Leak in the lobby left unattended for hours with dry wall and wet floor

    Unfortunately, this was an awful hotel. We decided to stay here (2nd time being here) for our anniversary. Summary: 5 star PRICE for 1 star amenities and service, would highly recommend giving another premium brand your time and money. There were a myriad of issues from amenities to service. We stayed 4 nights 3 days. Amenities: Our shower did not function for half of our stay. We were unable to shower in our room. We called and spoke with different front desk attendants on each occurrence. While nice, they ultimately provided 0 help other than suggesting we go and shower in the locker room/spa area (obviously highly inconvenient and far from optimal due to hours and not having your toiletries and clothes with you). This first occurred on the first morning of our trip around 8am, and the spa doesn't open until 10am. After waiting an hour, we decided not to delay skiing any further and left without showering. Not being able to shower in the evenings was also an issue. Other amenity issues: women's spa steam sauna was out of service for our whole trip and also did not have a cold plunge while the men's spa did. Only 1/2 hot tubs was in order. There was a massive leak from the ceiling in the lobby, and it was left in utter disrepair with soaked towels and dry wall on the ground for hours (pictured) right in front of the entry door. Yikes. In addition to calling on multiple occasions, we stopped by the front desk 3 times to discuss these issues and were never met by a manager. We were told a manager would contact us during our trip, however that did not occur during our trip or at any time after. Ultimately, we faced other issues pertaining to service and are really left with no recourse other than to let the general public know what they can expect if staying here. In the unlikely event you stay here and don't have issues with any basic or spa amenities, I'm sure it would be nice. However, I would not risk paying the Arrabelle holiday season premium pricing with so many other options available. I have to add that a front desk attendant removed $200 from our bill, which essentially amounts to 2 days of the daily resort fee. With basic room and spa amenities being unavailable, this was merely a gesture than any meaningful measure taken by the staff. You will have a better experience at any other comparable hotel. Thanks for reading, happy travels.

    Paulina A.

    this hotel is wonderful and the service is just perfect! We had an amazing end of the year trip with my family!!! 10/10

    The view from our condo.
    Nancy B.

    We had a wonderful stay at The Lion which is part of The Arrabelle. We had a few hiccups upon arrival which were handled in an exemplary manner. Kudos to the management staff. Well appointed condo within close walking distance to the Eagle Bahn Gondola. They have hot chocolate & desserts ready for you at 4pm when you come off the slopes. We can't wait to come back!

    Rooftops pool
    Kristina K.

    This hotel is in the beautiful Vail village. It's like a storybook setting. I absolutely love the cobblestone roads, fresh mountain air, and the cozy hotel. My favorite parts are the rooftop pool, the gym & spa! Oh and the path that leads to one of the greatest hikes ever! If you're wiped out after hiking up, you can take the gondola down the mountain. They serve a delicious breakfast here too. The only issue I had was with them billing my incorrectly and had trouble correcting the problem.

    Ice skating rink
    Stan S.

    The Arrabelle was our introduction to Vail and we could not have asked for a more pleasant experience and stay. Located in the transporting Lionshead village where you feel like you are in the Swiss Alps, the resort has ever conceivable amenity and hospitality perk one could ask for. And the staff are the friendliest of the friendliest. The Arrabelle is just steps away from the Eagle Bahn lifts where you can catch the Gondola or chair lifts for the sensational slopes. After a day and night out, the perfect bookend is coming back to the spacious and warmly decorated rooms. The extra nice touches are the humidifiers, yoga mat and foam rollers for easing muscle tension. Some the spoiling extras are the free rides in VIP looking GMC Denali to anywhere in Vail where you arrive in style, Supergoop sunscreen that my wife loves so much she bought some at the spa, and speaking of spa, we needed eye drops and couldn't locate immediately but got a call to our room a few minutes later from the helpful spa person that she located it... a life saver on the slopes. Next time in Vail, will not hesitate to stay again as this winter wonderland.

    View from our balcony on a snowy morning

    Beautiful hotel resort inside and out! The food/room service was great, the staff was attentive and made us feel extra special celebrating our honeymoon. Getting to Vail village is easy to book through the resort or local bus, we preferred to walk the marked trails though. Our room overlooked one of the ski lifts - we loved watching them come down the mountain to start our day. Thank you again for making our stay here so memorable! We look forward to returning for anniversaries!

    Deluxe King Room
    Susie B.

    This hotel, and the staff, from valet, to concierge, to the restaurant/bar, has made my trip phenomenal! My room is exquisite, and every detail has been attended to. I would love dimmers for all the lights, but there are so many lights and features throughout my room, I completely get it. I adore the iPad feature and wish I could book my spa treatments directly through same. The food and wine and accoutrements are top notch and remind me of the Broadmoor! Every other hotel in Vail has that sterile modern cement thing going on, and this is cozy and warm and right up my alley! I'm going to jump on the ice rink later and then do the roof top hot tub. My floor is heated in my bathroom and I don't want to leave. Yummy, cozy, pampered, happy. Arrabelle.

    Patio view
    Seema P.

    Great service and romantic! We got upgraded to the suite and loved the turn down service. Unfortunately we came during "off season" so it was pretty dead however I can see this being amazing during season. There's an ice skating rink right outside however it was closed during our stay. The car service is awesome which can take you around Vail. Loved the perks with the restaurants and spa. I believe the spa is under renovation but we made it for the last day it was open. Loved the fireplace in the room.

    Slopes right outside the hotel

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    Hot tubs at night are so cool with the light up lights just annoying how small the area is and having to deal with other guests

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    Quite possibly the worst customer service experience I've ever had with a hotel. Dirty room, rude staff, and walls as thing as paper.

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    Page 1 of 3

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    Review Highlights - The Arrabelle at Vail Square

    Getting to Vail village is easy to book through the resort or local bus, we preferred to walk the marked trails though.

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    Sonnenalp Vail - Spa seating

    Sonnenalp Vail

    (128 reviews)

    $$$

    We had a wonderful stay and would absolutely return. The location is fantastic -- so close to Vail…read moreVillage, and the complimentary bus service made getting around incredibly easy. We especially loved the spa and the complimentary tea service, which was such a nice touch. The front desk associate who checked us in was very kind and welcoming, and the concierge was extremely helpful and friendly, which made our arrival and stay feel very smooth and stress-free. A few small notes about the room: even though it was very cold outside, the room stayed quite warm at night and we ended up sleeping with the door cracked every evening. The vanity plug-in mirror in our room didn't work, and on the first night we placed the "no maid service" sign on the door, but housekeeping still entered and cleaned the room while we were out. Dining and service were overall great. At Bully Ranch, the hostess wasn't the friendliest, but our server was wonderful and made up for it. The staff at The King's Club were fantastic -- our waitress was from Costa Rica and was absolutely lovely. The German mulled hot wine was delicious, and her recommendation of the Tequila Mockingbird was excellent. I was hoping for a true chai latte, but the one at Trefe Café tasted more like warm milk with cinnamon rather than a traditional chai. On the positive side, the valet and room service staff were amazing, and the spa team was incredibly kind and welcoming -- they truly made the experience special. Overall, a beautiful hotel with great amenities, a perfect location, and mostly excellent service. Just a few small details to improve, but we had a very enjoyable stay.

    SPA review only as I didn't stay at this property. I had a 10am massage but showed up at 8:30 to…read morerelax and enjoy the amenities. They have lockers, showers, sauna, steam room, hot tubs, and pool. They offer shampoo, conditioner, lotion, spf, razors, hair brushes, makeup wipes, cold towels, robes and slippers. This was an amazing spa experience! My massage was the best massage I've ever had. I did a 50 minute Abhyanga massage and it was so relaxing! After the massage, I sat by the fire and enjoyed the peace and quiet. I stayed until about 2pm enjoying all of the spa amenities. They provide fruit infused water and teas. There is also an oxygen bar available for an additional cost. They do allow children under the age of 16, with adult supervision. There were a few kids in the pool so it's not an adult only area which is the only downfall.

    The Ritz-Carlton Club - Just sitting in the lounge and chilling after a long day of skiing.

    The Ritz-Carlton Club

    (40 reviews)

    $$$

    The Ritz Carlton chain has always stood for excellence and this location does not disappoint!…read more It's my first visit in a few years to this spot and I'm so glad I decided to spend the points. Well appointed room, spotlessly clean and fully equipped with all the little luxuries. It has a steam room, and outdoor pool and a very nice lounge for chilling apres ski. There is a shuttle to and from the Arabelle where you have a very short walk to the lift. There's also a tent there where you check your skis and poles so you don't have to schlep them back to the hotel. The shuttle takes all of 90 seconds. Wonderful friendly staff and valet parking - free for the first car. Highly recommended!

    I'm going to go ahead and give this place 4 stars. Why the rating you ask? Well, let me tell you…read moreand give you some details regarding the property. There are different types of rooms in the hotel. Some are managed by Marriott and others by property managers. We booked a two bedroom unit through booking.com. I assumed it was through Marriott but we were in a Vail Resorts managed unit. The place was nice. Plenty of space for our group of 4 to spread out. The 3 full bathrooms in the unit were nice. Good kitchen with a good ice maker. Also, great wifi. Very comfortable bed. Steam shower in the master bedroom. Cookies in the evenings in the lobby. Super nice staff! Why doesn't this place get the 5th star? Well, I think it could be a bit clearer with who manages what. When I checked in I asked to put my bonvoy number on the reservation. Nope, can't do that unless you book a Marriott room. Also, no daily housekeeping. Not a huge deal but would have been nice. Also, $50 or $55 a night, I can't remember, to park your car. That's outrageous in my opinion. Hot tubs didn't seem to be at 104.

    Tivoli Lodge - Lobby

    Tivoli Lodge

    (142 reviews)

    $$$

    The location is fantastic and facilities are solid…read more First time in Vail and stayed here with our toddler. Was able to walk (literally 1 min) to the village and areas of snow for them to play in. Special shout out to Luke and Donna and the lady the front desk for being so helpful. Will stay here again as our choice for Vail.

    Subject Unacceptable Stay Experience Tivoli Lodge Vail 4/14-17 left by choice 4/16 instead of…read morecompleting our stay. My recent stay at Tivoli Lodge in Vail was unacceptable and far below the standards one expects from a property of this reputation and location. We checked in after a winter storm and were assigned room 403 on the fourth floor. The room was freezing, with a heating unit that did not function properly. After contacting the front desk, maintenance briefly attended to the issue, but the problem was not resolved. During the first night, the heat became excessive and uncontrollable. With a new and inexperienced front desk attendant on duty, and the likelihood that no maintenance staff would be available, we were forced to open the balcony door in winter conditions simply to make the room tolerable. During that same night, water began dripping/leaking from the ceiling. The following day, after returning from breakfast, the room had again become excessively hot. The thermostat still did not function. Maintenance was sent once more and noted they repaired it, but within minutes, significant water dripping leakage developed not just a minor drip, but a steady and concerning flow from the ceiling and wall framing in both the entry and bathroom areas. Our carpets were drenched our sock wet At that point, we had no choice but to demand a room change and were moved to room 405, , which was a much larger and nicer room. While the heating system there functioned properly, it still presented issues, including a broken closet handle another clear sign of poor upkeep. What made the situation worse was how it was handled. Housekeeping staff pressured us by their immediate presence to vacate quickly so the room could be reset, despite the hotel being nearly empty. This was unnecessary and inconsiderate. Shortly thereafter, a staff member returned and knocked aggressively on our door over a forgotten item. The manner was inappropriate and unprofessional. Although there were moments of professionalism particularly a mature front desk associate with a Caribbean accent who was pleasant, friendly, and helpful I would also like to recognize her more fully. She stood out as someone who was genuinely trying her best to be kind, attentive, and helpful under difficult circumstances. Her demeanor, patience, and willingness to assist were appreciated and reflected the level of service the hotel should consistently strive to provide. Unfortunately, the overall experience still reflected a lack of coordination, training, and accountability. In contrast, a late evening desk clerk was unable to provide even basic assistance in locating open dining options, citing unfamiliarity with the area. I understand that between-season periods can present operational challenges. However, if the resort is open, it should be fully prepared to serve and satisfy the guests it chooses to accommodate especially when occupancy is so low. We did not create these problems the hotel did. Yet at no point did we receive a strong or meaningful apology, nor any gesture to help ameliorate the situation. Both are not only appropriate but expected under these circumstances. As a result of these ongoing issues, we made the decision to leave on Thursday instead of Friday, as we felt it was simply not worth extending our stay to the schedule day. This only compounded our disappointment it was a choice we made based on our experience. I would also strongly suggest that management exercise better judgment when the hotel is operating at very low occupancy. In such circumstances, guests should be proactively upgraded to the best available rooms rather than being assigned rooms with known or even obvious deficiencies. This experience reflects poorly on the management of Tivoli Lodge. A property that is largely empty has no excuse for assigning a defective room, failing to resolve repeated maintenance issues, and handling guest disruptions so poorly. Tivoli Lodge is a beautiful property with a great location, but this was a sad and disappointing experience. PD ...I would also like to note a truly positive experience during our stay at The Little Diner, a Vail institution well known for its accolades in both service and quality of food, delivered an outstanding breakfast experience. His professionalism, warmth, and attentiveness were exceptional and stood in sharp contrast to the challenges we encountered at the hotel. Jose Pienknagura 602-321-2004 Josepienknagura@gmail.com

    Marriott's StreamSide Evergreen at Vail

    Marriott's StreamSide Evergreen at Vail

    (13 reviews)

    $$

    This place is perfect for a weekend getaway location and property. We arrived and they have a…read moreparking garage, with easily accessible elevators straight to your room. The building is beautiful with a cabin type feel offering seating areas with a fire place to hang out and watch any weather going on outside. (At one point for us it was snowing and absolutely beautiful outside) The rooms are large with 2 bedrooms and two bathrooms, a nice sized living room and dining space and every appliance and kitchen utensils you need to have meals right there in your room. This saved us a bunch of money from having to go out to eat all of the time with 10 people. It was large enough for us to have breakfast and dinner all together in one of the suites. Worked out perfectly. We noticed that one of the remote controls was missing batteries, so we used the one from the living room and all went well. Notified the front desk and they were on it immediately to get us those batteries. Great service! We did take advantage of the hot tub a couple of nights. They have an indoor hot tub and pool and an outdoor hot tub and pool, along with a sauna and a steam room. So many options and all free with your room. This is a great place to also bring a family. They have a playground and a free shuttle every 30 minutes to take you in to town for shopping and dining. This is a great property and I highly recommend then for a weekend or a week stay.

    This was my first time staying here, and I thought the price was good compared to some of the other…read moreproperties in the area. The parking was attached to my building. There could sometimes be a kind of long wait for the elevator though. I had a two bedroom, two bath condo, and it had all of the basic kitchen necessities I could've needed. I was a little unclear about housekeeping as they gave me a flyer which I thought said I wouldn't get housekeeping, but I actually did. The one frustrating thing was trying to add a name to the reservation. At hotels, you can just call down to the front desk and get that taken care of. Here, I had to go to an owners portal (I'm not even an owner.... Just booked it direct on the Marriott website) and fill out a bunch of information about the guest, including their email address and address. It took them a long time to process, and I wasn't sure if the second person was going to end up having issues checking in. So, make sure you have all of your names right on the reservation to begin with! The shuttle was very quick both heading to Vail and leaving Vail. I was a little confused as to where to pick up the shuttle though at the hotel. I stayed in Evergreen and they said the shuttle would pick me up in front of the building, but I didn't know exactly where that was. It turns out that the front entrance is between the third and fourth floors of the hotel.

    The Sebastian - Vail - The room

    The Sebastian - Vail

    (107 reviews)

    $$$

    Avoid This Hotel at All Costs…read more If you value cleanliness, good service, or honesty in advertising, do not stay here. The hotel's listing claimed "luxurious mountain retreat", "elevated experience, "recent renovations" and showed beautiful photos, but my experience was nothing like what was advertised. We booked a 5-night stay for New Year's week to celebrate my birthday, paying $10,000 during peak pricing. We chose this hotel for its location over newer and less expensive options, only to be met with a room that was outdated, dirty, and poorly maintained. Room Conditions: * Stained carpets and walls * Damaged headboard and cracked bathroom tiles * Moldy, peeling wallpaper and a musty, moldy smell in the bathroom * Dirty towels, scratched lamps, toothpaste spatter on the mirror, and stained sink and counters * A broken deadbolt on the door Service: The service was equally disappointing. At check-in, I immediately reported the room's condition, but the front desk staff refused to assist, telling me to speak to a manager the next morning. Over the next two days, I spoke with several staff members, including those claiming to be managers, yet nothing was resolved. I was told no other rooms were available, and they could not do anything. I asked to check out early and cancel my remaining days of my prepaid stay. They did agree but I am still waiting for refund. One manager, Bryanna, was especially rude and dismissive, showing no willingness to help. The staff seemed inexperienced and untrained, which I later learned was due to new management. Final Thoughts: This stay has been a nightmare. I've wasted days of my trip trying to resolve these issues with the hotel and Expedia, and I am still waiting for a refund for the unused nights. On top of that, the bed and pillows were extremely uncomfortable, with no alternatives offered. This hotel is overpriced, poorly managed, and far from the luxury experience it advertises. Avoid it at all costs--it's not worth the money, the frustration, or the disappointment.

    Great experience staying at The Sebastian. We stayed for 2 nights in December and had a great time…read more Room was clean and bed was super comfortable!

    The Arrabelle at Vail Square - skiresorts - Updated May 2026

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