We absolutely love everything about The Arrabelle. It's clean, the residence was awesome, the breakfast and food was great! Just so pleased! I'm hoping to make this a place a home away from home at least a few times a year The staff we met are all amazing and I can't wait to see them again! I totally loved Helen, Natalie, Kevin, Ben, Dunia, Joe, Jeff and Julia! They were all so nice and helpful! I consider them all my friends! See yall in July if not sooner read more

The gentlemen staffing the skate rental place on the night of 12/31 was one of the best customer staffers I have seen in a while. What a nice guy, super friendly and helpful. Great attitude, I was really impressed. read more

The Arrabelle went above and beyond for my husband and I. Anywhere from Jeff in Valet to Zane at the Front Desk, everyone was amazing! Zane had chocolate covered strawberries delivered to our room as well as a bottle of wine. We got upgraded to a beautiful room that was absolutely perfect for getting ready on my wedding day. Housekeeping even made swans in the shape of a heart on our bed! We will absolutely stay here every time we visit Vail. read more

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My wife and I stayed at The Arrabelle back in May, it is not at all what I expected from a $$$$ hotel. - The room was super dusty (see photo). So much so that I wrote "dust me" on the headboard. - Our Junior suite was nice but definitely on the small side and as I already mentioned... dusty. - There was supposed to be an Arrabelle shuttle service that you could text and set up a ride wherever you needed to go. On at least two occasions we needed a ride, texted them, then never heard back. Ended up taking the free city bus. - Two times we were locked out of our room because the card reader at our room crapped out. The front desk blamed the cards. - The Arrabelle really missed the mark of luxurious accommodations. I have no need to return. read more

The Arrabelle at Vail Square - The headboard in our room - Ski Resorts Near Me - Vail, Colorado

Hot tubs at night are so cool with the light up lights just annoying how small the area is and having to deal with other guests

Could not recommend a better place in Vail! From the the start Joe at Valet was so welcoming and informative, Mason at Check in went out of his way to gift us a bottle of champagne for our engagement (complementary, which was not expected but greatly appreciated) The concierge also recommended Eagle Valley Sitters services while we went skiing, (Danielle at EVS was Top Tier for our 2 yr old). We skiid at Eagle Bahn and the beginner slope is actually on site so that was perfect for us. Rentals on site and a discount for staying here. We had cocktails and lunch at Vail Chophouse after skiing. Everything is here on site! The complementary daily breakfast is actually really good, and there is a playground on site for the kids. This is our first time in vail and we had the best experience here. Best experience here! read more

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Unfortunately, this was an awful hotel. We decided to stay here (2nd time being here) for our anniversary. Summary: 5 star PRICE for 1 star amenities and service, would highly recommend giving another premium brand your time and money. There were a myriad of issues from amenities to service. We stayed 4 nights 3 days. Amenities: Our shower did not function for half of our stay. We were unable to shower in our room. We called and spoke with different front desk attendants on each occurrence. While nice, they ultimately provided 0 help other than suggesting we go and shower in the locker room/spa area (obviously highly inconvenient and far from optimal due to hours and not having your toiletries and clothes with you). This first occurred on the first morning of our trip around 8am, and the spa doesn't open until 10am. After waiting an hour, we decided not to delay skiing any further and left without showering. Not being able to shower in the evenings was also an issue. Other amenity issues: women's spa steam sauna was out of service for our whole trip and also did not have a cold plunge while the men's spa did. Only 1/2 hot tubs was in order. There was a massive leak from the ceiling in the lobby, and it was left in utter disrepair with soaked towels and dry wall on the ground for hours (pictured) right in front of the entry door. Yikes. In addition to calling on multiple occasions, we stopped by the front desk 3 times to discuss these issues and were never met by a manager. We were told a manager would contact us during our trip, however that did not occur during our trip or at any time after. Ultimately, we faced other issues pertaining to service and are really left with no recourse other than to let the general public know what they can expect if staying here. In the unlikely event you stay here and don't have issues with any basic or spa amenities, I'm sure it would be nice. However, I would not risk paying the Arrabelle holiday season premium pricing with so many other options available. I have to add that a front desk attendant removed $200 from our bill, which essentially amounts to 2 days of the daily resort fee. With basic room and spa amenities being unavailable, this was merely a gesture than any meaningful measure taken by the staff. You will have a better experience at any other comparable hotel. Thanks for reading, happy travels. read more

The Arrabelle at Vail Square - Leak in the lobby left unattended for hours with dry wall and wet floor - Ski Resorts Near Me - Vail, Colorado

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Great stay at an amazing property. Everything was perfect. The staff is very nice and accommodating. Clean rooms, excellent amenities and comfortable beds. The food in the restaurant is fantastic. read more

AC was needed in our room 10/3 - 10/5 and it didn't work. The hotel closed the restaurant on 9/30. A coffee shop around the corner with 3 - 4 workers was expected to provide breakfast included to a full hotel. 25 people in line at 9:30am. We would have had to wait almost an hour for the included breakfast. read more

Superior luxury accommodations in Vail Village. Excellent location, outstanding service. Shuttle. Roof pool. Super staff. Enjoyed my too brief stay! I'd go back anytime. Arabella is owned by Vail Resorts, and was founded by the Rock. Not that Rock; the original -- Rockefeller. read more

All you can ask for and more Great mountain lodge vibe while still being upscale. . . read more

Located in the center of Lions Head Square, just steps from the gondola, the Arribelle is an amazing Hotel in & of itself, with beautiful architecture & classic furnishings. But what really impressed us was the hospitality, professionalism, & warmth of the staff, from the baggage & valet crew in the Porte cochere, to the cheerful front desk clerk, to the food & beverage staff in the restaurant to the guest room attendants, & spa therapists. We checked in on April 10th 2022, & stayed for 3 wonderful nights.  Here are some examples of how the Arribelle staff went above & beyond for us. We wanted my wife's skis waxed, but it was late afternoon & the ski shop was closing. The valet attendant told her not to worry, that he knew the ski tech, & would personally run her skis over to the shop, & bring them back in the morning. Sure enough, when she went out to valet the next day, her skis were freshly waxed, & serviced. We loved the breakfast buffet, but I wanted some of the soppressata mixed into my omelet. No problem! They took care of it for me. Our guest room attendant brought us slippers up to the pool when I forgot mine, & made sure our water was stocked, & ice bucket was full. Samantha, our massage therapist, was nothing short of stellar. She delivered the best massages my wife & I ever had, & that's saying something because we've experienced massage from all over the US & Asia. Samantha was the BEST! I can't wait to return this winter for more wonderful pampering by the great folks at the Arribelle Hotel! read more

this hotel is wonderful and the service is just perfect! We had an amazing end of the year trip with my family!!! 10/10 read more

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We had a wonderful stay at The Lion which is part of The Arrabelle. We had a few hiccups upon arrival which were handled in an exemplary manner. Kudos to the management staff. Well appointed condo within close walking distance to the Eagle Bahn Gondola. They have hot chocolate & desserts ready for you at 4pm when you come off the slopes. We can't wait to come back! read more

The Arrabelle at Vail Square - The view from our condo. - Ski Resorts Near Me - Vail, Colorado

This hotel is in the beautiful Vail village. It's like a storybook setting. I absolutely love the cobblestone roads, fresh mountain air, and the cozy hotel. My favorite parts are the rooftop pool, the gym & spa! Oh and the path that leads to one of the greatest hikes ever! If you're wiped out after hiking up, you can take the gondola down the mountain. They serve a delicious breakfast here too. The only issue I had was with them billing my incorrectly and had trouble correcting the problem. read more

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The Arrabelle was our introduction to Vail and we could not have asked for a more pleasant experience and stay. Located in the transporting Lionshead village where you feel like you are in the Swiss Alps, the resort has ever conceivable amenity and hospitality perk one could ask for. And the staff are the friendliest of the friendliest. The Arrabelle is just steps away from the Eagle Bahn lifts where you can catch the Gondola or chair lifts for the sensational slopes. After a day and night out, the perfect bookend is coming back to the spacious and warmly decorated rooms. The extra nice touches are the humidifiers, yoga mat and foam rollers for easing muscle tension. Some the spoiling extras are the free rides in VIP looking GMC Denali to anywhere in Vail where you arrive in style, Supergoop sunscreen that my wife loves so much she bought some at the spa, and speaking of spa, we needed eye drops and couldn't locate immediately but got a call to our room a few minutes later from the helpful spa person that she located it... a life saver on the slopes. Next time in Vail, will not hesitate to stay again as this winter wonderland. read more

The Arrabelle at Vail Square - Ice skating rink - Ski Resorts Near Me - Vail, Colorado

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Beautiful hotel resort inside and out! The food/room service was great, the staff was attentive and made us feel extra special celebrating our honeymoon. Getting to Vail village is easy to book through the resort or local bus, we preferred to walk the marked trails though. Our room overlooked one of the ski lifts - we loved watching them come down the mountain to start our day. Thank you again for making our stay here so memorable! We look forward to returning for anniversaries! read more

The Arrabelle at Vail Square - View from our balcony on a snowy morning - Ski Resorts Near Me - Vail, Colorado

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The Arrabelle is world class. We stayed right off of Eagle Bahn. The location was superb and the service was amazing. On top of the friendly staff a concierge was available to provide tips for popular restaurants in and around Vail. There was an amazing spa area that was luxurious and soothing. There were also 2 rooftop spas so you can enjoy the beautiful views of the rockies. They offer ski valet so that you do not have to carry your gear when you are done on the slopes. read more

We booked our hotel for three rooms for three nights starting today, the 23 of December 2022. It was over fifteen thousand dollars. The storm that the The United States is experiencing brought many flight cancellations and an arctic blast not seen in decades. Our flights were canceled. We, along with many Americans were given cold wind and weather advice to not stay out longer than five minutes or risk frostbite. Our dreams of skiing and snowmobiling family trip were not possible. The hotel refused to work with us to give us any of our money back or offer us future lodging. The concierge at the hotel just kept saying that "This is our weather here" The staff is not properly trained to assist customers. We are very disappointed. I, along with my team are content creators/ influencers for many brands including hotel chains. We plan on educating others through our social media platforms about our experience with Expedia, Arrabelle, and Rock Resorts. read more

This hotel, and the staff, from valet, to concierge, to the restaurant/bar, has made my trip phenomenal! My room is exquisite, and every detail has been attended to. I would love dimmers for all the lights, but there are so many lights and features throughout my room, I completely get it. I adore the iPad feature and wish I could book my spa treatments directly through same. The food and wine and accoutrements are top notch and remind me of the Broadmoor! Every other hotel in Vail has that sterile modern cement thing going on, and this is cozy and warm and right up my alley! I'm going to jump on the ice rink later and then do the roof top hot tub. My floor is heated in my bathroom and I don't want to leave. Yummy, cozy, pampered, happy. Arrabelle. read more

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Great service and romantic! We got upgraded to the suite and loved the turn down service. Unfortunately we came during "off season" so it was pretty dead however I can see this being amazing during season. There's an ice skating rink right outside however it was closed during our stay. The car service is awesome which can take you around Vail. Loved the perks with the restaurants and spa. I believe the spa is under renovation but we made it for the last day it was open. Loved the fireplace in the room. read more

The Arrabelle at Vail Square - Patio view - Ski Resorts Near Me - Vail, Colorado

We stayed here 4 nights & we had a great time! It was our first time in the area but the staff was so personable & genuine that it felt as if we were regulars. The hotel is beautiful & I like how it has a bed & breakfast personable feeling to it. Our room was a Junior Suite & it was more than I expected! The bathroom is huge as well as a large living room with a gas fireplace. The bedroom is large and has an elegant bed with curtains that opens up to a massive patio that could host a party. Definitely Instagram worthy. The hotel even boasts its own small village with shops and a few restaurants. We ordered to go from Vail Chophouse & it was nothing short of excellent..pricey but well worth it. Just across from the lobby is the spa. We booked men's services here & had a great time! I do think it's worth mentioning that the men's steam room isn't the greatest but the staff & the services they provide make up for it. The spa was recommended to us by the concierge Lana who was responsible for our trip being so great! She was so kind & genuinely wanted us to have a great time here. She had the best recommendations & even sent us a bottle of champagne on ice! What a great way to start off the trip! The hotel is in a very convenient location. We were able to walk to vail village within 15 minutes although it was quite cold. If you prefer, the hotel offers a complimentary shuttle. Overall, we had an excellent experience and would stay again. read more

The Arrabelle at Vail Square - Slopes right outside the hotel - Ski Resorts Near Me - Vail, Colorado

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Wonderful location, friendly staff, but the units we rented were very dated and had several broken items. The dryer didn't work, coffee pot, bedroom blinds were broken so it was hard to sleep well with the outside lights and sunshine. We also had to get keys rekeyed several times during our stay as the locks didn't work properly. For the price, I expected much higher quality. Again, friendly staff was a big plus. read more

Quite possibly the worst customer service experience I've ever had with a hotel. Dirty room, rude staff, and walls as thing as paper.

No hot water for days. My wife and I chose the Arabelle for our honeymoon. Unfortunately, service and quality was a disappointment. Bottom line is that we didn't have hot water for 2 days. The staff gave us the run-around and inconsistent communication through the entire experience. My experience was that the staff didn't have any training or empowerment on how to resolve a guest issue. All we wanted was a hot shower after skiing all day. We left messages and asked to speak with the manager, maintenance...anyone that we thought could help we tried to contact; no acknowledgement and no response whatsoever. We checked out and the bill presented did not match what they eventually charged us. The Arrabelle did not follow through with its promise to refund us for the days we didn't have hot water. Had to call back again and got the same run-around. I asked to speak with the manager again. Never received a call back from anyone at the Arrabelle. In the end, we had an excellent honeymoon and we would never let this experience ruin a wonderful occasion. read more

Bad covid 19 policy. everything was a no. No cleaning of the room,$1000 a night why??? they sent email one day before saying that they will not clean the room of course after your cancellation period is over and the deposit is nonrefundable. covid is person to person not clothing to person as per the CDC ..... No breakfast reservation space, and bad food ( but you go down and the space is empty not even the 21 people you said is allowed) concierge doesn't even know at what time ski school opens or closes... young kids with out any basic information. read more

What a beautiful resort! The valet team was very polite and greeted us with a warm welcome. They brought our bags up promptly and were very courteous. The shuttle service was much appreciated too! Thanks guys! The room was clean and felt very homie with beautiful snowy mountain views. The food and service was great! 5 stars all the way! read more

The Arrabelle is a beautiful property-it's a Bavarian dream. The hotel is large which makes for a busy valet and downstairs area. The rooms need modernizing-the carpets are tired and the bathroom vanity feels old. Same for the shower floor. The heated floors didn't work evenly. One spot was hot while most of the bathroom floors were freezing. The balcony tile floors are also freezing. Everything else was proper and as expected for a landmark like the Arrabelle. read more

I cannot say enough about this hotel and especially the penthouse apartment. This is my 3rd visit and each time the Arrabelle exceeds my expectations. The location cannot be beat, it's the perfect village spot in the middle of it all and has great proximity to the slopes. The hotel itself has a beautiful lobby, fireplace, fresh coffee, great restaurant. The gym is large, clean and has everything I could ever need. The penthouse has a great view and has every comfort of home - washer/dryer, full kitchen, great beds and linens. I have stayed at many Vail properties and this is by far the best lodging option we have found. I can't wait to go back in April for the Taste of Vail event! read more

Our family of 6 booked a last-minute five day trip in a three bedroom here. Property is very nice, well maintained and overall decent service. The tavern restaurant is excellent for breakfast and the location is unbeatable. Steps from shops and dining, everything is there, a great liquor store, general store and souvenir shops just a few steps away. We arrived around 1pm, and the front desk girl said the maids were cleaning our room and she would call when the room was ready - the usual check in time is 4 PM. She gave us a key to the pool and we went for lunch at the little diner, see separate 5 star review. After shopping and eating we checked back with the front desk and the room was still not ready. No problem, we walked around, more shopping, and returned around 3 PM. Still the room was not ready, so we went to the pool and the kids swam until 4 PM. Front desk girl never called us, instead we had to go down and ask for our room keys. She said the maids were just finishing up - 4 hours later! Throughout our stay we experienced additional curt/rude service from the front desk. Front desk needs customer service training - 2/5 stars. Our interaction with the concierge and valet were all outstanding - 5/5 stars. House car service was special, rides between villages with friendly drivers, we never waited more than a few minutes. read more

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This may be one of the most fabulous hotels we've ever stayed. The staff was always one step ahead in anticipating our needs. I don't think I've ever been skiing where I never had to carry my skis once! read more

This place gets the full 5 star rating even though staying there is kinda like staying in the Disneyland Castle. So we all know we don't live in 17th century France. But don't tell anyone at the Arrabelle that. The place fits in perfectly in the WooWoo land setting of Lionshead Gondola-ville in Vail. The rooms are fit for Louie XIV. Fireplaces that you can turn on for variable amounts of set times; all glass shower stalls; soaking tubs with extension wands and built-in arm rests; heated marble bathroom floors; first grade bathroom amenities; luscious overstuffed beds with high- count sheets and one of those Sun King-like headboards with recessed reading lights; a private patio overlooking the mountain; and the list goes on and on and on. Bottom line, got the whole shootin' match for $129 a night over the Labor Day weekend from Travelocity (but add to that a $30 per day "resort fee" that included valet parking and super concierge services), and you've got a helluva chi-chi mountain deal. For us simpler folks, Vail's a once-a-year, at most, kinda experience, but if you're gonna blow some $$$ on having a memorable time, staying at the Arrabelle is about the most reasonable way to do it. read more

Service is amazing -- front desk, valet, spa, all worked out beyond our expectations. I think I saw the valet a total of one times before he knew my name and was able to retrieve my car without asking for the ticket. The Tavern on the Square is nothing special and in fact does not seem to fit into the general experience of the Arrabelle but I would not ding the rating on this one as being in Vail itself gives you so many other options. The other great thing about staying here (through Exclusive Resorts) was access to the courtesy car. If you wanted to get to Vail square it was an easy and quick way of getting there if you wanted to forgo the 20 minute walk -- they also provide return service with just a dial for pickup when you are ready. read more

Exceptional hotel. We arrived very late but stayed for 2 nights. Booked while traveling across the country, received a Junior Suite. Was heavenly for a weary traveller. The bathroom was great including a heated floor. Look for Restaurant week in the fall. Would definitely return read more

Everyone was extremely accommodating to any request that we had. The breakfast served each morning was absolutely delicious. I love how they keep serving it until 11 as well, which allowed our schedule to be flexible. The tub in the bathroom was a huge plus and I used it every day. The Lather brand that they have for the soaps and shampoos smells amazing and I am about to purchase some for myself. The king bed was super comfortable, but I do wish that the pillows would have been better. The room came with robes and slippers, which is always a win for me. Being right by the vandals that takes you up the mountain is so convenient and is absolutely worth staying here for that. The view up at the top is insane. Overall I would recommend this place to anyone! read more

The Arrabelle at Vail Square - Pool - Ski Resorts Near Me - Vail, Colorado

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By far the most enjoyable stay at a hotel to date. From the valet staff to the staff at the front desk everyone was extremely courteous and pleasant. We booked our stay and were immediately blown away by our room (especially since we brought our dog with us). Our room had a gas fireplace that we were able to utilize with a bottle of wine prior to heading out for our dinner reservations. Despite having a dinner reservation, we were tempted to cancel and enjoy the space and luxury of our room. The hotel is centrally located right in Vail Square with easy access to hiking trails and walking distance to Vail Center for more dining options. Will definitely be back! read more

The Arrabelle at Vail Square - King room with fire place and sitting area. Huge private balcony! - Ski Resorts Near Me - Vail, Colorado

My husband and I came here for our honeymoon during the off season in May. Every detail made us feel pampered, relaxed, and extremely happy. Our room was incredible and the view of the mountain you couldn't possibly beat. We had a gas fireplace, bottle of wine and were set our first night. The next morning we booked an appointment for a couples massage. Their spa is absolutely amazing and a must if you stay here. We kept our car in their parking garage the entire stay because their shuttle drivers will drive you anywhere you want to go and will pick you up. Also, I believe this is the only resort that has a gondola right outside it's doors. The staff here is one of a kind. Every employee we encountered from the ones at the front desk to our shuttle drivers were friendly, professional and eager to help in any way they could. We seriously forgot we were even in Colorado and it felt more like Europe! Thank you so much for helping us have a romantic and amazing honeymoon. I recommend this to anyone who appreciates excellent service and luxury. read more

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Got stuck driving home in a snow storm and ended up staying here for a night with my puppy! The service was amazing! I had to wait a little bit while my room was getting ready and wanted to change into warmer clothes (I wasn't prepared for the snow!) The guys working valet offered to watch my dog while I went to the spa to change really quickly! Our room was beautiful and the hotel so very dog friendly! I am for sure coming back here for a longer stay!! read more

The Arrabelle at Vail Square - Finley loving her stay! - Ski Resorts Near Me - Vail, Colorado

I stayed at the Arrabelle for my 40th birthday. They are a newer hotel and easier to please... and pleased me they did! Here is why... AMENITIES (PREMIUM ROOM): -Fireplace in our room - yes -Veranda overlooking the mountain - yes -Zach sent up complimentary Veuve Rosé and a decadent pastry plate complete with macarons- yes (my friend Jane called the hotel from Singapore to prompt this gift, but the hotel provided it... classy. -TV in the gigantic bathrooms -Water pressure galore -Heated bathroom floors -Full bottles with pump of quality toiletries, no squandering and desperate squeezing for a teaspoon of shampoo here! -Canopy beds that are more comfortable than a Westin (which we stayed at at DIA with a fresh comparison -Complimentary snacks and waters - cereal crispy treats, savory mix, trail bars, chocolate on the pillow -Starbucks in the room, Starbucks in the Lobby AM, Starbucks across the way, Starbucks everywhere -Oh so cozy robes AND slippers -Humidifier in the room - thank you!!! Love, my skin -yoga mate and muscle roller thing -$100 voucher to spa, cheapest service around $165. I didn't have time to use them facility, I was in the wrangler in the mountains RESTAURANT - TAVERN ON THE..SOMETHING: -DELICIOUS and profound complimentary breakfast buffet, and you can sit overlooking the mountain. still dreaming about it. Fresh waffles and omelette and anything else you could hope fire with a daily chef special. Even smoked salmon! -Venison and Elk Sausage with Gnocchi was divine -Only place open for a late dinner in Lionsgate Village -Waiters know their wine pairing -CONS - middle aged smooth live music at night bleh, skip the fried zucchini, cute are too big HOTEL: -Jacuzzis and pool in the roof before the mountain, daily I went for laps and nightly We went for jacuzzi before turning in under the moon/ stars and the charming Swiss alp architecture -Gorgeous decor -Most is the drivers and hot pricing complimentary schleps to Vail Village. Very friendly. LIONSGATE VILLAGE: It's the neighboring village to the main Vail Village. I like Lionsgate much more because: -better architecture -less clip joints and pushy salesmen -while there are less restaurants and shops, Vail Village seems over stuffed and even crowded with wealthy and wanna be wealthy tourists and it's killing the vibe of nature. If you are goi g to Vail for a sweet hotel and to spend the day in the Rockies and nature and GOD, Lionsgate is better. If you're just there to sit and shop... maybe Vail Village is for you SPORT: -a stones throw away from Berry Pick Trail, one of their hardest and most beautiful trails. Gondola ride down is free, free filtered water at the top -equally close gondola entrance, bike rental etc ACTIVITIES: -I fall short here because I left vail for explore. But I climbed the mountain by the hotel on Berry Picker Trail and is was both free and spectacular -I wish I had time for a zip line and mountain bike ride. Only there 4 days STAFF: -Best hospitality and help and knowledge and honestly and kindness I have EVER experienced IN MY LIFE.... and I grew up on tour with my family living in hotels and I travel incessantly. Can't say enough how special and authentic the staff are I love you Arrabelle! I will definitely stay here again. read more

I am updating this review in light of a conversation I had with the property manager this morning. After receiving the original 1 star review, my file was pulled and the GM was apprised of the situation that was being handled by their 3rd party reservation service. In short, the GM apologized for the process we underwent and the customer service which fell below that of the excellent service we experienced with representatives at the actual Arabelle property. He offered to refund our money in its entirety, which was a much appreciated gesture and one we did not expect but greatly appreciate given our current situation. To be clear, the 3rd party, Vail Resorts Management Company, is the first, second and third contact we had and all were unsympathetic and uninterested in listening to our extreme predicament. The GM today was the first to express regret for our situation and was willing to work something out acknowledging that sometimes policies don't always fit the situation, and building relationships and customer loyalty is more valuable than immediate financial gratification. For its actions, the Arabelle will get exactly that from us. I gave it 4 stars and not 5 just because the 3rd party arrangement is not satisfactory because that organization demonstrated on multiple occasions they cannot live up to the Arabelle's high expectations regarding customer service. Original Text for context only. We booked the Arabelle Resort several months prior to our February 19th, 2021, departure. On February 15th, we experienced an unprecedented winter storm (declared a federal and state disaster area) lasting for days that completely knocked out the entire state's energy grid, leaving us with no power for days in subzero temperatures. As a result, our pipes in our home burst on February 17th. At this point, we could no longer attempt to make the trip as our house is no longer habitable. Reluctantly, we canceled our reservations and were issued refunds by all parties except this corporation which refused to offer any recompense for any portion of the 8 day stay we booked due to their cancellation policy, which we missed by a matter of days. We spoke to management on 3 different occasions and were not offered even an attempt at empathy for our situation much less any willingness to help with any portion of the $6,000 cost for the 8 day stay. This organization is supposed to be in the hospitality business but clearly lacks any feeling for its patrons. We would have happily scheduled a stay next year assuming we could save the funds again in acknowledgement of their understanding and as a show of loyalty, but this experience is so despicable, that I will NEVER give my business to these greedy people again, and I hope you don't either. This is the type of behavior that only changes if its consumers demand it change. read more